Word error message (with Outlook as mail editor)

Steve · External Since: Aug 25, 2009 Posts: 3

Hi,

I have terminal server with Office 2003 SP2 installed. All users except one
can use Outlook and Word, but on one user account can't setup Word as e-mail
editor in Outlook. There is an error:

Microsoft Word is set to be your e-mail editor. However, Word is
unavailable, not installed, or is not the same version as Outlook. The
Outlook e-mail editor will be used instead.

I tried:
- setup this user as power user or local admin
- Detect and repair Word
...but there is always the same error. How can I resolve this issue?
Thnx.

Steve · External Since: Aug 25, 2009 Posts: 3

"Steve" <Steve.DeleteThis@ggmmaaiill.com> wrote in message
news:%23MScyScJKHA.5956@TK2MSFTNGP03.phx.gbl...
> Hi,

Actuall, problem is when replaying into mails - then message appears.

Terry Farrell · External Since: Dec 08, 2003 Posts: 1581

Try opening Outlook and under the HELP menu, select the Repair option. Then
find email.dot and rename it email.bad. Test again.

--
Terry Farrell - MSWord MVP

"Steve" <Steve RemoveThis @ggmmaaiill.com> wrote in message
news:#MScyScJKHA.5956@TK2MSFTNGP03.phx.gbl...
> Hi,
>
> I have terminal server with Office 2003 SP2 installed. All users except
> one can use Outlook and Word, but on one user account can't setup Word as
> e-mail editor in Outlook. There is an error:
>
> Microsoft Word is set to be your e-mail editor. However, Word is
> unavailable, not installed, or is not the same version as Outlook. The
> Outlook e-mail editor will be used instead.
>
> I tried:
> - setup this user as power user or local admin
> - Detect and repair Word
> ..but there is always the same error. How can I resolve this issue?
> Thnx.
>

Steve · External Since: Aug 25, 2009 Posts: 3

"Terry Farrell" <terryfarrell.TakeThisOut@msn.com> wrote in message
news:D1A35DA8-9797-4599-A5A5-74F9DF142EE5@microsoft.com...
> Try opening Outlook and under the HELP menu, select the Repair option.
> Then find email.dot and rename it email.bad. Test again.
>

Didn't help.

That is virtual machine with 3-4 programs installed, so I reinstall it
completely (grab template OS installation and install from the scratch.).

Tim Colling · External Since: Sep 14, 2009 Posts: 1

I have the same problem on two different computers.

On both of them, I just allowed Microsoft Update to download and
install a bunch of new updates, so I suspect a problem with the
updates. <sigh>

I tried the above advice on both of them. It didn't help either one
of them.

I am so tired of Microsoft causing problems with updates....

On Aug 25, 2:15 pm, "Terry Farrell" <terryfarr....RemoveThis@msn.com> wrote:
> Try opening Outlook and under the HELP menu, select the Repair option. Then
> find email.dot and rename it email.bad. Test again.
>
> --
> Terry Farrell - MSWord MVP
>
> "Steve" <St....RemoveThis@ggmmaaiill.com> wrote in message
>
> news:#MScyScJKHA.5956@TK2MSFTNGP03.phx.gbl...
>
>
>
> > Hi,
>
> > I have terminal server with Office 2003 SP2 installed. All users except
> > one can use Outlook and Word, but on one user account can't setup Word as
> > e-mail editor in Outlook. There is an error:
>
> >Microsoft Word is set to be your e-mail editor. However, Word is> unavailable, not installed, or is not the same version as Outlook. The> Outlook e-mail editor will be usedinstead.
>
> > I tried:
> > - setup this user as power user or local admin
> > - Detect and repair Word
> > ..but there is always the same error. How can I resolve this issue?
> > Thnx.- Hide quoted text -
>
> - Show quoted text -

Terry Farrell · External Since: Dec 08, 2003 Posts: 1581

That may be a symptom of a Word Data Key corruption - usually because Word
has been running when updates are installed.

Symptoms of Data Key corruption may include:

. The mouse does not work when you use Word.
. You cannot open a Word document from the Search window in Windows
Vista.
. You cannot open a Word document from Windows Desktop Search.
. Word crashes when you try to start or exit Word.
. Word crashes when you open the Open dialog box.
. Word crashes when you save a document.
. Word crashes when you close a document.

See MSKB 940791 http://support.microsoft.com/kb/940791 and click on the FIX
button.

Terry Farrell - MSWord MVP

"Tim Colling" <tcolling.ashsc RemoveThis @gmail.com> wrote in message
news:e6ed1810-da24-46a6-9b41-f5ff8f8b3913@f33g2000vbm.googlegroups.com...
> I have the same problem on two different computers.
>
> On both of them, I just allowed Microsoft Update to download and
> install a bunch of new updates, so I suspect a problem with the
> updates. <sigh>
>
> I tried the above advice on both of them. It didn't help either one
> of them.
>
> I am so tired of Microsoft causing problems with updates....
>
> On Aug 25, 2:15 pm, "Terry Farrell" <terryfarr... RemoveThis @msn.com> wrote:
>> Try opening Outlook and under the HELP menu, select the Repair option.
>> Then
>> find email.dot and rename it email.bad. Test again.
>>
>> --
>> Terry Farrell - MSWord MVP
>>
>> "Steve" <St... RemoveThis @ggmmaaiill.com> wrote in message
>>
>> news:#MScyScJKHA.5956@TK2MSFTNGP03.phx.gbl...
>>
>>
>>
>> > Hi,
>>
>> > I have terminal server with Office 2003 SP2 installed. All users except
>> > one can use Outlook and Word, but on one user account can't setup Word
>> > as
>> > e-mail editor in Outlook. There is an error:
>>
>> >Microsoft Word is set to be your e-mail editor. However, Word is>
>> >unavailable, not installed, or is not the same version as Outlook. The>
>> >Outlook e-mail editor will be usedinstead.
>>
>> > I tried:
>> > - setup this user as power user or local admin
>> > - Detect and repair Word
>> > ..but there is always the same error. How can I resolve this issue?
>> > Thnx.- Hide quoted text -
>>
>> - Show quoted text -
>