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Word 2007 won't start - help 2

 
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steve.howatt
External


Since: Jul 06, 2007
Posts: 1



PostPosted: Fri Jul 06, 2007 12:12 pm    Post subject: Word 2007 won't start
Archived from groups: microsoft>public>word>application>errors (more info?)

Word 2007 (Office Pro Plus) won't start. Every other Office app works
perfectly. This all began after running Windows Update, including 3 Office
2007 updates - KB934390, KB934391, KB934395. When I try to run Word, I get
the splash screen for about 5 seconds, then nothing. A second attempt into
Safe Mode has identical results. A 3rd attempt prompts to start Detect and
Repair, which runs successfully but has no effect. Ran Microsoft Office
Diagnostics but it reported zero problems. Tried the instructions in
http://support.microsoft.com/kb/921541 but all were unsuccessful. The Event
Viewer showed some "Rejected Safe Mode action : Microsoft Office Word."
errors with Event ID 2001, but there is no further info available on this
event.

I'm completely out of ideas short of a complete reinstall
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Brent
External


Since: Aug 07, 2006
Posts: 33



PostPosted: Fri Jul 06, 2007 6:36 pm    Post subject: RE: Word 2007 won't start [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

I can't help you Steve but just to let you know I have the same problem on
two different computers the only difference is after I run detect and repair
and restart the computer I usually get the program back for a few days
(sometimes it takes a few detect and repairs) but after a couple of days it
will fail on the splash screen and I have to do it all over again.
--
Brent


"steve.howatt" wrote:

> Word 2007 (Office Pro Plus) won't start. Every other Office app works
> perfectly. This all began after running Windows Update, including 3 Office
> 2007 updates - KB934390, KB934391, KB934395. When I try to run Word, I get
> the splash screen for about 5 seconds, then nothing. A second attempt into
> Safe Mode has identical results. A 3rd attempt prompts to start Detect and
> Repair, which runs successfully but has no effect. Ran Microsoft Office
> Diagnostics but it reported zero problems. Tried the instructions in
> http://support.microsoft.com/kb/921541 but all were unsuccessful. The Event
> Viewer showed some "Rejected Safe Mode action : Microsoft Office Word."
> errors with Event ID 2001, but there is no further info available on this
> event.
>
> I'm completely out of ideas short of a complete reinstall
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Terry Farrell
External


Since: Dec 08, 2003
Posts: 1640



PostPosted: Sun Jul 08, 2007 2:21 am    Post subject: Re: Word 2007 won't start [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Will Word start in safe mode? From the Run command, type in

winword /a

and press enter. Does it open now?

--
Terry Farrell - MS Word MVP

"Brent" wrote in message

>I can't help you Steve but just to let you know I have the same problem on
> two different computers the only difference is after I run detect and
> repair
> and restart the computer I usually get the program back for a few days
> (sometimes it takes a few detect and repairs) but after a couple of days
> it
> will fail on the splash screen and I have to do it all over again.
> --
> Brent
>
>
> "steve.howatt" wrote:
>
>> Word 2007 (Office Pro Plus) won't start. Every other Office app works
>> perfectly. This all began after running Windows Update, including 3
>> Office
>> 2007 updates - KB934390, KB934391, KB934395. When I try to run Word, I
>> get
>> the splash screen for about 5 seconds, then nothing. A second attempt
>> into
>> Safe Mode has identical results. A 3rd attempt prompts to start Detect
>> and
>> Repair, which runs successfully but has no effect. Ran Microsoft Office
>> Diagnostics but it reported zero problems. Tried the instructions in
>> http://support.microsoft.com/kb/921541 but all were unsuccessful. The
>> Event
>> Viewer showed some "Rejected Safe Mode action : Microsoft Office Word."
>> errors with Event ID 2001, but there is no further info available on this
>> event.
>>
>> I'm completely out of ideas short of a complete reinstall
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Brent
External


Since: Aug 07, 2006
Posts: 33



PostPosted: Tue Jul 10, 2007 10:30 pm    Post subject: Re: Word 2007 won't start [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

I hope I'm not violating protocall here but I have the same problem as Steve.
I also posted a Word 2007 won't start problem a week or so ago. After word
fails on the splash screen it prompts me to try Safe Mode on the next attempt
which I do but it fails again then on the next try it wants to detect and
repair which I allow and then if I restart my computer Word will usually work
but only for a few days and then the same thing is repeated. I tried the run
command after the lastest failure but it did no good. Icedently I have the
problem on two different computers both are running Vista.
--
Brent


"Terry Farrell" wrote:

> Will Word start in safe mode? From the Run command, type in
>
> winword /a
>
> and press enter. Does it open now?
>
> --
> Terry Farrell - MS Word MVP
>
> "Brent" wrote in message
>
> >I can't help you Steve but just to let you know I have the same problem on
> > two different computers the only difference is after I run detect and
> > repair
> > and restart the computer I usually get the program back for a few days
> > (sometimes it takes a few detect and repairs) but after a couple of days
> > it
> > will fail on the splash screen and I have to do it all over again.
> > --
> > Brent
> >
> >
> > "steve.howatt" wrote:
> >
> >> Word 2007 (Office Pro Plus) won't start. Every other Office app works
> >> perfectly. This all began after running Windows Update, including 3
> >> Office
> >> 2007 updates - KB934390, KB934391, KB934395. When I try to run Word, I
> >> get
> >> the splash screen for about 5 seconds, then nothing. A second attempt
> >> into
> >> Safe Mode has identical results. A 3rd attempt prompts to start Detect
> >> and
> >> Repair, which runs successfully but has no effect. Ran Microsoft Office
> >> Diagnostics but it reported zero problems. Tried the instructions in
> >> http://support.microsoft.com/kb/921541 but all were unsuccessful. The
> >> Event
> >> Viewer showed some "Rejected Safe Mode action : Microsoft Office Word."
> >> errors with Event ID 2001, but there is no further info available on this
> >> event.
> >>
> >> I'm completely out of ideas short of a complete reinstall
>
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steve.howatt
External


Since: Jul 06, 2007
Posts: 3



PostPosted: Fri Jul 13, 2007 10:54 am    Post subject: RE: Word 2007 won't start [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Well, I was finally able to figure out why Word would not start for me. I
was having problems printing in other apps so I changed my default printer.
Tried Word, and it started just fine. Turns out something was wrong with the
driver for my default windows printer. As best I could tell, Word is the
only program I have on my computer that didn't start with the boinked printer
as default. Why should Word care that my default windows printer works
correctly when it starts? Who says I'm going to print during my session? If
I can rule out the couple of add-ins I use aren't causing the problem, I'm
submitting this as a bug.

"Brent" wrote:

> I can't help you Steve but just to let you know I have the same problem on
> two different computers the only difference is after I run detect and repair
> and restart the computer I usually get the program back for a few days
> (sometimes it takes a few detect and repairs) but after a couple of days it
> will fail on the splash screen and I have to do it all over again.
> --
> Brent
>
>
> "steve.howatt" wrote:
>
> > Word 2007 (Office Pro Plus) won't start. Every other Office app works
> > perfectly. This all began after running Windows Update, including 3 Office
> > 2007 updates - KB934390, KB934391, KB934395. When I try to run Word, I get
> > the splash screen for about 5 seconds, then nothing. A second attempt into
> > Safe Mode has identical results. A 3rd attempt prompts to start Detect and
> > Repair, which runs successfully but has no effect. Ran Microsoft Office
> > Diagnostics but it reported zero problems. Tried the instructions in
> > http://support.microsoft.com/kb/921541 but all were unsuccessful. The Event
> > Viewer showed some "Rejected Safe Mode action : Microsoft Office Word."
> > errors with Event ID 2001, but there is no further info available on this
> > event.
> >
> > I'm completely out of ideas short of a complete reinstall
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Suzanne S. Barnhill
External


Since: Sep 26, 2003
Posts: 24483



PostPosted: Fri Jul 13, 2007 1:39 pm    Post subject: Re: Word 2007 won't start [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Word has always been very sensitive to the printer driver because it uses
metrics from the driver to lay out the WYSIWYG page.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"steve.howatt" wrote in message

> Well, I was finally able to figure out why Word would not start for me. I
> was having problems printing in other apps so I changed my default
printer.
> Tried Word, and it started just fine. Turns out something was wrong with
the
> driver for my default windows printer. As best I could tell, Word is the
> only program I have on my computer that didn't start with the boinked
printer
> as default. Why should Word care that my default windows printer works
> correctly when it starts? Who says I'm going to print during my session?
If
> I can rule out the couple of add-ins I use aren't causing the problem, I'm
> submitting this as a bug.
>
> "Brent" wrote:
>
> > I can't help you Steve but just to let you know I have the same problem
on
> > two different computers the only difference is after I run detect and
repair
> > and restart the computer I usually get the program back for a few days
> > (sometimes it takes a few detect and repairs) but after a couple of days
it
> > will fail on the splash screen and I have to do it all over again.
> > --
> > Brent
> >
> >
> > "steve.howatt" wrote:
> >
> > > Word 2007 (Office Pro Plus) won't start. Every other Office app works
> > > perfectly. This all began after running Windows Update, including 3
Office
> > > 2007 updates - KB934390, KB934391, KB934395. When I try to run Word, I
get
> > > the splash screen for about 5 seconds, then nothing. A second attempt
into
> > > Safe Mode has identical results. A 3rd attempt prompts to start Detec
t and
> > > Repair, which runs successfully but has no effect. Ran Microsoft
Office
> > > Diagnostics but it reported zero problems. Tried the instructions in
> > > http://support.microsoft.com/kb/921541 but all were unsuccessful. The
Event
> > > Viewer showed some "Rejected Safe Mode action : Microsoft Office
Word."
> > > errors with Event ID 2001, but there is no further info available on
this
> > > event.
> > >
> > > I'm completely out of ideas short of a complete reinstall
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steve.howatt
External


Since: Jul 06, 2007
Posts: 3



PostPosted: Fri Jul 13, 2007 1:39 pm    Post subject: Re: Word 2007 won't start [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

That makes sense. Still, Word shouldn't be so sensitive that it crashes with
zero indication to the user as to why. To me, it's still a bug.

Thank you for your time and insight,
Steve

"Suzanne S. Barnhill" wrote:

> Word has always been very sensitive to the printer driver because it uses
> metrics from the driver to lay out the WYSIWYG page.
>
> --
> Suzanne S. Barnhill
> Microsoft MVP (Word)
> Words into Type
> Fairhope, Alabama USA
> Word MVP FAQ site: http://word.mvps.org
> Email cannot be acknowledged; please post all follow-ups to the newsgroup so
> all may benefit.
>
> "steve.howatt" wrote in message
>
> > Well, I was finally able to figure out why Word would not start for me. I
> > was having problems printing in other apps so I changed my default
> printer.
> > Tried Word, and it started just fine. Turns out something was wrong with
> the
> > driver for my default windows printer. As best I could tell, Word is the
> > only program I have on my computer that didn't start with the boinked
> printer
> > as default. Why should Word care that my default windows printer works
> > correctly when it starts? Who says I'm going to print during my session?
> If
> > I can rule out the couple of add-ins I use aren't causing the problem, I'm
> > submitting this as a bug.
> >
> > "Brent" wrote:
> >
> > > I can't help you Steve but just to let you know I have the same problem
> on
> > > two different computers the only difference is after I run detect and
> repair
> > > and restart the computer I usually get the program back for a few days
> > > (sometimes it takes a few detect and repairs) but after a couple of days
> it
> > > will fail on the splash screen and I have to do it all over again.
> > > --
> > > Brent
> > >
> > >
> > > "steve.howatt" wrote:
> > >
> > > > Word 2007 (Office Pro Plus) won't start. Every other Office app works
> > > > perfectly. This all began after running Windows Update, including 3
> Office
> > > > 2007 updates - KB934390, KB934391, KB934395. When I try to run Word, I
> get
> > > > the splash screen for about 5 seconds, then nothing. A second attempt
> into
> > > > Safe Mode has identical results. A 3rd attempt prompts to start Detec
> t and
> > > > Repair, which runs successfully but has no effect. Ran Microsoft
> Office
> > > > Diagnostics but it reported zero problems. Tried the instructions in
> > > > http://support.microsoft.com/kb/921541 but all were unsuccessful. The
> Event
> > > > Viewer showed some "Rejected Safe Mode action : Microsoft Office
> Word."
> > > > errors with Event ID 2001, but there is no further info available on
> this
> > > > event.
> > > >
> > > > I'm completely out of ideas short of a complete reinstall
>
>
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Suzanne S. Barnhill
External


Since: Sep 26, 2003
Posts: 24483



PostPosted: Fri Jul 13, 2007 6:56 pm    Post subject: Re: Word 2007 won't start [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Agreed. More recent versions (before Word 2007) actually gave some message
about the printer not being available.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"steve.howatt" wrote in message

> That makes sense. Still, Word shouldn't be so sensitive that it crashes
with
> zero indication to the user as to why. To me, it's still a bug.
>
> Thank you for your time and insight,
> Steve
>
> "Suzanne S. Barnhill" wrote:
>
> > Word has always been very sensitive to the printer driver because it
uses
> > metrics from the driver to lay out the WYSIWYG page.
> >
> > --
> > Suzanne S. Barnhill
> > Microsoft MVP (Word)
> > Words into Type
> > Fairhope, Alabama USA
> > Word MVP FAQ site: http://word.mvps.org
> > Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
> > all may benefit.
> >
> > "steve.howatt" wrote in message
> >
> > > Well, I was finally able to figure out why Word would not start for
me. I
> > > was having problems printing in other apps so I changed my default
> > printer.
> > > Tried Word, and it started just fine. Turns out something was wrong
with
> > the
> > > driver for my default windows printer. As best I could tell, Word is
the
> > > only program I have on my computer that didn't start with the boinked
> > printer
> > > as default. Why should Word care that my default windows printer
works
> > > correctly when it starts? Who says I'm going to print during my
session?
> > If
> > > I can rule out the couple of add-ins I use aren't causing the problem,
I'm
> > > submitting this as a bug.
> > >
> > > "Brent" wrote:
> > >
> > > > I can't help you Steve but just to let you know I have the same
problem
> > on
> > > > two different computers the only difference is after I run detect
and
> > repair
> > > > and restart the computer I usually get the program back for a few
days
> > > > (sometimes it takes a few detect and repairs) but after a couple of
days
> > it
> > > > will fail on the splash screen and I have to do it all over again.
> > > > --
> > > > Brent
> > > >
> > > >
> > > > "steve.howatt" wrote:
> > > >
> > > > > Word 2007 (Office Pro Plus) won't start. Every other Office app
works
> > > > > perfectly. This all began after running Windows Update, including
3
> > Office
> > > > > 2007 updates - KB934390, KB934391, KB934395. When I try to run
Word, I
> > get
> > > > > the splash screen for about 5 seconds, then nothing. A second
attempt
> > into
> > > > > Safe Mode has identical results. A 3rd attempt prompts to start
Detec
> > t and
> > > > > Repair, which runs successfully but has no effect. Ran Microsoft
> > Office
> > > > > Diagnostics but it reported zero problems. Tried the instructions
in
> > > > > http://support.microsoft.com/kb/921541 but all were unsuccessful.
The
> > Event
> > > > > Viewer showed some "Rejected Safe Mode action : Microsoft Office
> > Word."
> > > > > errors with Event ID 2001, but there is no further info available
on
> > this
> > > > > event.
> > > > >
> > > > > I'm completely out of ideas short of a complete reinstall
> >
> >
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ChrisTheDitch



Joined: Apr 20, 2009
Posts: 1



PostPosted: Mon Apr 20, 2009 11:23 am    Post subject: [Login to view extended thread Info.]

For what it's worth, to help others with similar problems, the "bad printer" cause was responsible for my problem, which was as follows:
Word 2007
Vista
Word would not start - sometimes offered to start in Safe Mode, but still did not.
Attempting to open a document from Explorer gave the message "Windows cannot find file xxxxxx" (despite this file and path definitely existing, of course)

I found that by selecting a different default printer, all became well.
However, I have no idea why this problem arose - that is, the system had been working perfectly well previously. Perhaps an automatic update to Office? Or to the driver somehow?
As yet I've not determined how to return be able to use my preferred printer. (Again, maybe I'll need an update to the driver?)

Hope this is of help to people.
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