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Word 2007 - serious file permission error

 
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johnny_smooth
External


Since: Mar 13, 2007
Posts: 1



PostPosted: Tue Mar 13, 2007 8:22 pm    Post subject: Word 2007 - serious file permission error
Archived from groups: microsoft>public>word>application>errors (more info?)

Hi,

I have my doctoral thesis in a briefcase folder on my USB flashdrive. I tend
to access files from that location, work on them in Word 2007 (on Vista
Enterprise), and then save them. However, a serious file permission error has
developed that further testing has shown causes severe data loss.

1. The problem:

On trying to save a file last week I received the following error message.
(It has continued with files accessed from the briefcase since then):

"Check the drive to make sure the door is closed and it contains the correct
disk or cd."

Clicking 'ok' gives me this:

"Word failed reading from this file. Please restore the network connection
or replace the floppy disk and retry."

Here I get the option to 'retry' or 'cancel'. The first option does nothing,
meaning I have to press cancel, where I receive this:

"Word cannot complete the save due to a file permission error." I press
Ctrl+Alt+I and get the following error code - 200635. I then press 'ok',
giving me the following message:

"Word lost data due to a bad network connection or missing floppy."

After closing Word and attempting to restart no option was given to retrieve
the document, and what's more the original file was unbelievably wiped from
USB flashdrive without any warning! Thank God for backups!! I did manage to
find a temp file but it had only saved a few lines of recently made changes.
On other occasions the file has not been wiped, but attempting to load it
gives me the message that the file is already in use by another application
or user. The error number here is 200628.

2. Replicating the problem

I've found that I can successfully replicate this problem using dummy files.
I continually receive the above error messages when I try to save them to the
briefcase. A fewer number of times I receive the message, when I try to open
said files, that the file is in use by another user and application.

I've tried to replicate this problem on another vista/office 2007 machine
but was unsuccessful - the usb flashdrive and office worked without a problem.

3. Resolution?

I tried googling the problem without success. I checked microsoft KB and
this was useful except that the error codes it was assuming did not match the
ones above.

I don't know enough about networking, but I do wonder why I'm receiving an
network error when I'm using a USB flashdrive. Does Vista map the drive as if
it were a network one?

Is there any other way I can let report this problem to microsoft?

Any advice would be very gratefully received.

Many thanks
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Terry Farrell
External


Since: Dec 08, 2003
Posts: 1640



PostPosted: Wed Mar 14, 2007 1:06 am    Post subject: Re: Word 2007 - serious file permission error [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

NEVER work directly with any type of removable media from Word. It is the
number 1 cause of document corruption. Always save to the local HDD and then
copy to the removable media.

--
Terry Farrell - MS Word MVP

"johnny_smooth" wrote in message

> Hi,
>
> I have my doctoral thesis in a briefcase folder on my USB flashdrive. I
> tend
> to access files from that location, work on them in Word 2007 (on Vista
> Enterprise), and then save them. However, a serious file permission error
> has
> developed that further testing has shown causes severe data loss.
>
> 1. The problem:
>
> On trying to save a file last week I received the following error message.
> (It has continued with files accessed from the briefcase since then):
>
> "Check the drive to make sure the door is closed and it contains the
> correct
> disk or cd."
>
> Clicking 'ok' gives me this:
>
> "Word failed reading from this file. Please restore the network connection
> or replace the floppy disk and retry."
>
> Here I get the option to 'retry' or 'cancel'. The first option does
> nothing,
> meaning I have to press cancel, where I receive this:
>
> "Word cannot complete the save due to a file permission error." I press
> Ctrl+Alt+I and get the following error code - 200635. I then press 'ok',
> giving me the following message:
>
> "Word lost data due to a bad network connection or missing floppy."
>
> After closing Word and attempting to restart no option was given to
> retrieve
> the document, and what's more the original file was unbelievably wiped
> from
> USB flashdrive without any warning! Thank God for backups!! I did manage
> to
> find a temp file but it had only saved a few lines of recently made
> changes.
> On other occasions the file has not been wiped, but attempting to load it
> gives me the message that the file is already in use by another
> application
> or user. The error number here is 200628.
>
> 2. Replicating the problem
>
> I've found that I can successfully replicate this problem using dummy
> files.
> I continually receive the above error messages when I try to save them to
> the
> briefcase. A fewer number of times I receive the message, when I try to
> open
> said files, that the file is in use by another user and application.
>
> I've tried to replicate this problem on another vista/office 2007 machine
> but was unsuccessful - the usb flashdrive and office worked without a
> problem.
>
> 3. Resolution?
>
> I tried googling the problem without success. I checked microsoft KB and
> this was useful except that the error codes it was assuming did not match
> the
> ones above.
>
> I don't know enough about networking, but I do wonder why I'm receiving an
> network error when I'm using a USB flashdrive. Does Vista map the drive as
> if
> it were a network one?
>
> Is there any other way I can let report this problem to microsoft?
>
> Any advice would be very gratefully received.
>
> Many thanks
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johnny_smooth
External


Since: Mar 14, 2007
Posts: 1



PostPosted: Wed Mar 14, 2007 9:17 am    Post subject: Re: Word 2007 - serious file permission error [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Dear Terry,

Thanks for the general cautionary advice, though I was hoping for an
explanation as much as anything else. Is there any way of getting
to/undestanding the root of the problem?


"Terry Farrell" wrote:

> NEVER work directly with any type of removable media from Word. It is the
> number 1 cause of document corruption. Always save to the local HDD and then
> copy to the removable media.
>
> --
> Terry Farrell - MS Word MVP
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Terry Farrell
External


Since: Dec 08, 2003
Posts: 1640



PostPosted: Wed Mar 14, 2007 1:04 pm    Post subject: Re: Word 2007 - serious file permission error [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

When Word saves, it creates temp files in the target folder whilst it
assembles the final version of the document. The problems are many fold
starting with that rem drives are usually (comparatively slow), Word may
struggle to read and write simultaneously to the drive, there may be
insufficient room for both the doc file and the temp files and Word still
needs to see at least one of the temp files until the document is closed. It
is also possible that the rem drive is removed whilst data is being written
or Word is trying to delete the temp file and the FAT gets destroyed.

Terry

"johnny_smooth" wrote in message

> Dear Terry,
>
> Thanks for the general cautionary advice, though I was hoping for an
> explanation as much as anything else. Is there any way of getting
> to/undestanding the root of the problem?
>
>
> "Terry Farrell" wrote:
>
>> NEVER work directly with any type of removable media from Word. It is the
>> number 1 cause of document corruption. Always save to the local HDD and
>> then
>> copy to the removable media.
>>
>> --
>> Terry Farrell - MS Word MVP
>
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fredfocus90
External


Since: Mar 18, 2007
Posts: 1



PostPosted: Sun Mar 18, 2007 6:16 pm    Post subject: Re: Word 2007 - serious file permission error [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Johnny

Is your usb flashrive formatted as FAT or NTFS? I had the same
problem and it seems to have disappeared now that I have reformatted
my flashrive (and memory cards) in the newer NTFS file format.

Hope this helps,

Jon
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martynghjones



Joined: Mar 21, 2007
Posts: 1



PostPosted: Wed Mar 21, 2007 3:57 pm    Post subject: Re: Word 2007 - serious file permission error [Login to view extended thread Info.]

I've just started to get this as well. I started using Vista a couple of months ago with office 2007 and i have always edited files directly off my usb flash drive (a sandisk cruzer micro), but this problem only started in the last week ?, whats changed i wonder ?. Its a really serious problem as the file in question just gets wiped out !, i was amazed that this could happen which such modern software.

Martyn.
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Brooks5



Joined: Jun 26, 2007
Posts: 1



PostPosted: Tue Jun 26, 2007 6:47 am    Post subject: [Login to view extended thread Info.]

Same thing has just happened to me. Thanks for posting this on the internet. Now I know it's not just me. I have no solution. I'm not going to reformat my memory stick, and I use multiple computers, so I'm not going to transfer files to the hard drive every time I open something. Luckily I too had a backup, but to have the whole file wiped, not just the changes made, is extremely annoying.
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vchriqui



Joined: Oct 03, 2007
Posts: 1



PostPosted: Wed Oct 03, 2007 9:54 pm    Post subject: Word 2007 - serious file permission error [Login to view extended thread Info.]

I have the same problem. I am very disappointed at the answer we are getting from Microsoft - that we should be careful and not save to a USB drive because this is unsafe. This answer would be satisfactory if once in a while we had to deal with a corrupt file. Unfortunately this is a systematic error which is not due to insufficient storage space or some such cause - it is obviously an OS problem and should be treated as such.
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largeroomnolight



Joined: Oct 29, 2007
Posts: 2



PostPosted: Tue Oct 30, 2007 3:31 am    Post subject: Another file permission error :( [Login to view extended thread Info.]

I knew I wasn't alone in this problem. I hate being a skeptic, but when I was forced to upgrade from Win98, I knew the problems would get worse. I'm getting this error message now that I'm using word 2000 in Windows XP.

*Word cannot complete the save due to a file permission error*

I have been using an external hard drive and a flash drive for about 3 years with no problems. I never store my data on my C drive anymore. I haven't done that for 3 years and never had a problem. Now, suddenly every time I save my Word documents onto my external hard drive, the same one I've been using for 3 years, I get the file permission error. This just started happening a month ago. Before that, I had no problems using my x-drive and transporting back and forth on my flash drive. I have to work on documents at home, at work and have to be able to take them wherever I go just in case. That's what flash drives are for. If Microsoft is telling us that flash drives are bad, why are they being made? Why does Microsoft support flash drive usage if they are so dangerous? They weren't dangerous for me a month ago. They were even less dangerous before I upgraded to Windows XP. Now that I upgraded my virus software to the WinXP version everything just went straight to hell. I think that's their point. They want us to have problems, so we can keep upgrading, and keep paying. How greedy can people get? Can't they just be proud that they created something that people are proud to say they use?

-LRNL
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uponthestair



Joined: Dec 09, 2007
Posts: 2



PostPosted: Mon Dec 10, 2007 1:55 am    Post subject: Permission Error [Login to view extended thread Info.]

I'm getting the same occasional permission error.

But I don't use an external drive, I don't use a flash drive. I edit all my documents on my desktop. I don't have a network. I don't transfer files.

I was using Word 2000 on Win XP for quite a number of years and never had the problem.

I recently installed Office 2007 and that's when the permission problem in Word started for me.

I have a document that I update daily. When I make the change and hit Save it should just save it where it is. Well, sometimes it does and sometimes it doesn't.

Sometimes (often enough to be annoying) it brings up something like the Save As window like it wants me to save it someplace else and then I get the permission error.

When I close Word it then tells me that the file is saved for repair and I'll have an opportunity to reSave it later.

So, later when I open up the file I get a window to the left asking if I want to save the repaired file. I save it and it's my updated document but it's in a different place with a different name and the original document that I updated is in its usual place, the same as it was before I made the changes.

I'll follow this forum and see if anybody comes up with anything. But I'm probably going to end up going back to Word 2000. There's a lot of other things that annoy me about Word 2007.
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largeroomnolight



Joined: Oct 29, 2007
Posts: 2



PostPosted: Mon Dec 10, 2007 2:08 pm    Post subject: Re: Permission Error [Login to view extended thread Info.]

I'm still using Word 2000 and this was happening to me. I had started to save documents to my desktop since I thought it was because I was using my external drive. My documents would get totally wiped out sometimes if I didn't use the 'save as' option right away when it came up. I finally got so pissed that I contacted my virus protection company Norton through their chat line and told them what was happening and that it started to happen after I upgraded to the WinXP version of Norton Internet Security.

They had me reconfigure my personal firewall settings. In the Norton program I had to make sure the option "Protect Office documents" was unchecked. Then in my personal firewall settings; in the Program Control window I had to look for MS WinWord and Microsoft generic Host 32 for Win 32 processor and set both of them to Allow. They were both set to Auto. I changed them both to Allow and so far it’s been almost a week and I have had no file protection errors while using my external drive. Very Happy

I hope this will help some of you with that same problem.

-LRNL
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uponthestair



Joined: Dec 09, 2007
Posts: 2



PostPosted: Mon Dec 10, 2007 6:09 pm    Post subject: [Login to view extended thread Info.]

Thanks.

I don't have an antivirus but I do have Zone Alarm's firewall. I found it's Program Control and made sure Word's setting was Allow.

I also set Word's Auto Save to 5 minutes in lieu of the default 10 minutes.

We'll see how it goes.
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olin9



Joined: Sep 02, 2008
Posts: 1



PostPosted: Tue Sep 02, 2008 7:56 pm    Post subject: Re: Word 2007 - serious file permission error [Login to view extended thread Info.]

If you turn the U3 software off you can edit and save file to the thumb drive. Well it worked for me. Very Happy

Rob
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abcd12344321



Joined: Dec 27, 2008
Posts: 1



PostPosted: Sat Dec 27, 2008 8:36 am    Post subject: [Login to view extended thread Info.]

Concerning to:

Kaspersky Internet Security 2009
Kaspersky Anti-Virus 2009

When trying to save a document in Word from the Microsoft Office package on a computer with installed Kaspersky Lab’s product version 2009 you can experience the following errors:

Invalid disk
Cannot save the file on a disk
This problem can occur only if you are trying to save the file onto a hard drive with the file system FAT32. In order to resolve the problem, perform either method 1 or 2:

Method 1:

convert/ format the hard drive where you need to save the Word document into NTFS file system
Method 2:

set the scan mode of the Anti-Malware component to “On access and modification”:
open the application main window
click the Settings button in the right upper corner
in the left part of the Settings window select Anti-Malware
in the right part of the window under Files and Memory click the Settings button
go to the Additional tab
under Scan mode select the mode On access and modification
click OK to close each window
minimize the main application window
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Zag



Joined: Feb 04, 2009
Posts: 1



PostPosted: Wed Feb 04, 2009 9:43 pm    Post subject: File Permission Error [Login to view extended thread Info.]

Someone here solved his prolem by instructing his Firewall to allow MS WinWord and Microsoft generic Host 32 for Win 32 processor. I found MS Winword, but where do I look for the other?
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MsLabMgr



Joined: Apr 22, 2009
Posts: 1



PostPosted: Wed Apr 22, 2009 1:40 pm    Post subject: File Permission Error "fix" [Login to view extended thread Info.]

I manage a computer lab at a college running Windows XP and Word 2007. I had three students last week with the same problem. All were using 1GB or larger flash drives (3 different brands) and each only had about 5% used space.

All 3 students had over 150 files (mostly Word documents) on the root directory – it’s getting near the end of the semester. I made two folders on my desktop; cut & pasted 50 files from the flash drive to each folder. I was then able to copy the folders back to the flash drive. Same number of files, but in folders now. The students were then able to open/save/create files and folders on the flash drive again.

I remember the “old” days when the File Allocation Table (FAT) on Floppy drives could only keep track of 112 files. I thought this problem might be similar, and I guess it is, since my “fix” worked. Hope this helps others.
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