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[Word 2007] Mouse Doesn't Work (i.e. Can't Highlight Text)

 
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Matt
External


Since: May 31, 2006
Posts: 255



PostPosted: Tue Feb 20, 2007 6:10 pm    Post subject: [Word 2007] Mouse Doesn't Work (i.e. Can't Highlight Text)
Archived from groups: microsoft>public>word>application>errors (more info?)

I have never seen this before, but for some reason, the mouse has stopped
working in Word 2007 when trying to select or edit text within the Document.
It works for selecting menu items, but when you try and drag it over text or
left/right click within the document, nothing happens. All other office 2007
programs (Excel, Access, Outlook, etc) function as normal. Also, it doesn't
work in the Word 2007 options menu...it won't select the different options
tabs on the left hand side of the options window. Is there some sort of
security feature in Word 2007 that disables the mouse?

-Matt
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skynetop
External


Since: Feb 21, 2007
Posts: 1



PostPosted: Wed Feb 21, 2007 2:05 pm    Post subject: Re: Mouse Doesn't Work (i.e. Can't Highlight Text) [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

On Feb 21, 9:46 am, "Jay Freedman" wrote:
> No, there's no such "security feature" (and I can't imagine how it would be
> "secure" anyway). We've had some reports of themousewheel failing to
> scroll the Word window, but not this sort of thing.
>
> Try reinstalling themousedriver, or see if there's an updated driver at
> the manufacturer's web page. The path for the driver is Start > Settings >
> Control Panel >Mouse> Hardware > Properties > Driver > Update Driver.
>
> --
> Regards,
> Jay Freedman
> Microsoft Word MVP FAQ:http://word.mvps.org
> Emailcannotbe acknowledged; please post all follow-ups to the newsgroup so
> all may benefit.
>
>
>
> Matt wrote:
> > I have never seen this before, but for some reason, themousehas
> > stopped working in Word 2007 when trying to select or edit text
> > within the Document. It works for selecting menu items, but when you
> > try and drag it over text or left/rightclickwithin the document,
> > nothing happens. All otheroffice2007 programs (Excel, Access,
> > Outlook, etc) function as normal. Also, it doesn't work in the Word
> > 2007 options menu...it won't select the different options tabs on the
> > left hand side of the options window. Is there some sort of security
> > feature in Word 2007 that disables themouse?
>
> > -Matt- Hide quoted text -
>
> - Show quoted text -

I am having the same issue. I have an IBM T42 laptop. I can not
click or highlight text in Word or even with an external USB Mouse. I
have repaired and reinstalled Office 2007 and changed the mouse
drivers etc.

Is this a known issue? There are no updates for office for my
machine.

Mark
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Jay Freedman
External


Since: Sep 16, 2003
Posts: 2367



PostPosted: Wed Feb 21, 2007 2:46 pm    Post subject: Re: [Word 2007] Mouse Doesn't Work (i.e. Can't Highlight Text) [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

No, there's no such "security feature" (and I can't imagine how it would be
"secure" anyway). We've had some reports of the mouse wheel failing to
scroll the Word window, but not this sort of thing.

Try reinstalling the mouse driver, or see if there's an updated driver at
the manufacturer's web page. The path for the driver is Start > Settings >
Control Panel > Mouse > Hardware > Properties > Driver > Update Driver.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

Matt wrote:
> I have never seen this before, but for some reason, the mouse has
> stopped working in Word 2007 when trying to select or edit text
> within the Document. It works for selecting menu items, but when you
> try and drag it over text or left/right click within the document,
> nothing happens. All other office 2007 programs (Excel, Access,
> Outlook, etc) function as normal. Also, it doesn't work in the Word
> 2007 options menu...it won't select the different options tabs on the
> left hand side of the options window. Is there some sort of security
> feature in Word 2007 that disables the mouse?
>
> -Matt
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Francis T.
External


Since: Feb 21, 2007
Posts: 1



PostPosted: Wed Feb 21, 2007 5:01 pm    Post subject: RE: [Word 2007] Mouse Doesn't Work (i.e. Can't Highlight Text) [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Same problem for me. Did you find an anwer ?

Thanks.

"Matt" wrote:

> I have never seen this before, but for some reason, the mouse has stopped
> working in Word 2007 when trying to select or edit text within the Document.
> It works for selecting menu items, but when you try and drag it over text or
> left/right click within the document, nothing happens. All other office 2007
> programs (Excel, Access, Outlook, etc) function as normal. Also, it doesn't
> work in the Word 2007 options menu...it won't select the different options
> tabs on the left hand side of the options window. Is there some sort of
> security feature in Word 2007 that disables the mouse?
>
> -Matt
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Matt
External


Since: May 31, 2006
Posts: 255



PostPosted: Thu Feb 22, 2007 2:39 pm    Post subject: RE: [Word 2007] Mouse Doesn't Work (i.e. Can't Highlight Text) [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

I still haven't found an answer unfortunately. But I am glad to see that it
isn't just me. Also, we are having the exact same issue with another
computer at work. So there is defenetly something weird going on. BTW, my
machine is running Vista while the other machine is running Windows XP, so it
doesn't appear to be OS related.

-Matt

"Francis T." wrote:

> Same problem for me. Did you find an anwer ?
>
> Thanks.
>
> "Matt" wrote:
>
> > I have never seen this before, but for some reason, the mouse has stopped
> > working in Word 2007 when trying to select or edit text within the Document.
> > It works for selecting menu items, but when you try and drag it over text or
> > left/right click within the document, nothing happens. All other office 2007
> > programs (Excel, Access, Outlook, etc) function as normal. Also, it doesn't
> > work in the Word 2007 options menu...it won't select the different options
> > tabs on the left hand side of the options window. Is there some sort of
> > security feature in Word 2007 that disables the mouse?
> >
> > -Matt
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Matt
External


Since: May 31, 2006
Posts: 255



PostPosted: Thu Feb 22, 2007 4:38 pm    Post subject: RE: [Word 2007] Mouse Doesn't Work (i.e. Can't Highlight Text) [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Ok...found a solution, this really isn't so much a fix but a work-around
untill MS addresses the issue. My assumption that this problem is cuased by
a security features appears to have been correct. If you run Word with
administrator privileges (by either logging in as an Admin or by selecting
"Run As Administrator"), everything works as normal...you can highlight text,
use the scroll bar and select the different options tabs in the options menu.
So, the next step is to figure out why a user's access level restricts the
mouse abilites in Word. Does anyone know what the best way is to contact MS
and tell them about this?

Thanks,
Matt

"Matt" wrote:

> I still haven't found an answer unfortunately. But I am glad to see that it
> isn't just me. Also, we are having the exact same issue with another
> computer at work. So there is defenetly something weird going on. BTW, my
> machine is running Vista while the other machine is running Windows XP, so it
> doesn't appear to be OS related.
>
> -Matt
>
> "Francis T." wrote:
>
> > Same problem for me. Did you find an anwer ?
> >
> > Thanks.
> >
> > "Matt" wrote:
> >
> > > I have never seen this before, but for some reason, the mouse has stopped
> > > working in Word 2007 when trying to select or edit text within the Document.
> > > It works for selecting menu items, but when you try and drag it over text or
> > > left/right click within the document, nothing happens. All other office 2007
> > > programs (Excel, Access, Outlook, etc) function as normal. Also, it doesn't
> > > work in the Word 2007 options menu...it won't select the different options
> > > tabs on the left hand side of the options window. Is there some sort of
> > > security feature in Word 2007 that disables the mouse?
> > >
> > > -Matt
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Bob Buckland ?:-)
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Since: Aug 23, 2005
Posts: 1037



PostPosted: Fri Feb 23, 2007 9:46 am    Post subject: Re: [Word 2007] Mouse Doesn't Work (i.e. Can't Highlight Text) [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Hi Matt,

This problem has been seen as being caused by using certain add-ins with Word as well. Laser Fiche is one that isn't compatible.

What happens if you start Word in Office safe mode (hold ctrl key while starting Word)?

What profile restrictions were you using when not logged in as Administrator?

You can contact the MS folks through the links on http://support.microsoft.com

=================
wrote in message
Ok...found a solution, this really isn't so much a fix but a work-around
untill MS addresses the issue. My assumption that this problem is cuased by
a security features appears to have been correct. If you run Word with
administrator privileges (by either logging in as an Admin or by selecting
"Run As Administrator"), everything works as normal...you can highlight text,
use the scroll bar and select the different options tabs in the options menu.
So, the next step is to figure out why a user's access level restricts the
mouse abilites in Word. Does anyone know what the best way is to contact MS
and tell them about this?

Thanks,
Matt >>
--

Bob Buckland ?Smile
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*
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Tim Anderson
External


Since: Jan 04, 2007
Posts: 6



PostPosted: Fri Feb 23, 2007 6:10 pm    Post subject: Re: [Word 2007] Mouse Doesn't Work (i.e. Can't Highlight Text) [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

"Bob Buckland ?Smile" <75214.226(At Beautiful Downtown)compuserve.com> wrote
in message
> Hi Matt,
>
> This problem has been seen as being caused by using certain add-ins with
> Word as well. Laser Fiche is one that
> isn't compatible.

I had this problem, and it turned out to be Flash Paper add-in and template
that was causing it.

More on my blog:

http://www.itwriting.com/blog/?p=140

Tim
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Matt
External


Since: May 31, 2006
Posts: 255



PostPosted: Fri Feb 23, 2007 7:50 pm    Post subject: Re: [Word 2007] Mouse Doesn't Work (i.e. Can't Highlight Text) [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Well...now that I am able to access the add-ins option (by running Word as
Administrator), I was able to locate the culprit...and indeed it WAS
Laserfiche. I had my suspicious but an least I can now confirm it. However,
it appears the many different types of add-ins are causing this problem...and
I have seen the same problem with both Word 07 and Word 03...so, I am not
really sure if this is a problem with Word or just a common problem sharded
by many different add-ins. I have several contacts with the development
teams at Laserfiche so i will contact them and see if we can at least find a
solution for their add-in...

Thanks,
Matt

"Tim Anderson" wrote:

> "Bob Buckland ?Smile" <75214.226(At Beautiful Downtown)compuserve.com> wrote
> in message
> > Hi Matt,
> >
> > This problem has been seen as being caused by using certain add-ins with
> > Word as well. Laser Fiche is one that
> > isn't compatible.
>
> I had this problem, and it turned out to be Flash Paper add-in and template
> that was causing it.
>
> More on my blog:
>
> http://www.itwriting.com/blog/?p=140
>
> Tim
>
>
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Shannon H
External


Since: Mar 29, 2007
Posts: 2



PostPosted: Thu Mar 29, 2007 6:04 pm    Post subject: Re: [Word 2007] Mouse Doesn't Work (i.e. Can't Highlight Text) [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

That's interesting. I have Office 2007 installed on two computers in my
organiztion. Both are running Win XP, both have Laserfiche installed, and
Adobe Acrobat. Office is running just fine on one computer, but the other one
is having the same problems described here. I am going the admin user work
around. I will contact my VAR regarding Laserfiche and see what they can do
on their end.

"Matt" wrote:

> Well...now that I am able to access the add-ins option (by running Word as
> Administrator), I was able to locate the culprit...and indeed it WAS
> Laserfiche. I had my suspicious but an least I can now confirm it. However,
> it appears the many different types of add-ins are causing this problem...and
> I have seen the same problem with both Word 07 and Word 03...so, I am not
> really sure if this is a problem with Word or just a common problem sharded
> by many different add-ins. I have several contacts with the development
> teams at Laserfiche so i will contact them and see if we can at least find a
> solution for their add-in...
>
> Thanks,
> Matt
>
> "Tim Anderson" wrote:
>
> > "Bob Buckland ?Smile" <75214.226(At Beautiful Downtown)compuserve.com> wrote
> > in message
> > > Hi Matt,
> > >
> > > This problem has been seen as being caused by using certain add-ins with
> > > Word as well. Laser Fiche is one that
> > > isn't compatible.
> >
> > I had this problem, and it turned out to be Flash Paper add-in and template
> > that was causing it.
> >
> > More on my blog:
> >
> > http://www.itwriting.com/blog/?p=140
> >
> > Tim
> >
> >
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WicstunTomo
External


Since: May 19, 2007
Posts: 3



PostPosted: Sat May 19, 2007 9:15 am    Post subject: RE: [Word 2007] Mouse Doesn't Work (i.e. Can't Highlight Text) [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

I am logged on as admin but still cannot use mouse on document part of word
2007 when on vista laptop - works fine on Office Xp machine

Sorry - not answer, just anothe rpiece in puzzle!!

I have now uninstalled 2007 on vista laptop - now everytime open office 2003
app it installs - I've contacted MS help and tried first suggestions to no
effect any one else had similar problems - even uninstalling Ofice 2003 does
not work!!
--
Wicstun Tomo


"Matt" wrote:

> Ok...found a solution, this really isn't so much a fix but a work-around
> untill MS addresses the issue. My assumption that this problem is cuased by
> a security features appears to have been correct. If you run Word with
> administrator privileges (by either logging in as an Admin or by selecting
> "Run As Administrator"), everything works as normal...you can highlight text,
> use the scroll bar and select the different options tabs in the options menu.
> So, the next step is to figure out why a user's access level restricts the
> mouse abilites in Word. Does anyone know what the best way is to contact MS
> and tell them about this?
>
> Thanks,
> Matt
>
> "Matt" wrote:
>
> > I still haven't found an answer unfortunately. But I am glad to see that it
> > isn't just me. Also, we are having the exact same issue with another
> > computer at work. So there is defenetly something weird going on. BTW, my
> > machine is running Vista while the other machine is running Windows XP, so it
> > doesn't appear to be OS related.
> >
> > -Matt
> >
> > "Francis T." wrote:
> >
> > > Same problem for me. Did you find an anwer ?
> > >
> > > Thanks.
> > >
> > > "Matt" wrote:
> > >
> > > > I have never seen this before, but for some reason, the mouse has stopped
> > > > working in Word 2007 when trying to select or edit text within the Document.
> > > > It works for selecting menu items, but when you try and drag it over text or
> > > > left/right click within the document, nothing happens. All other office 2007
> > > > programs (Excel, Access, Outlook, etc) function as normal. Also, it doesn't
> > > > work in the Word 2007 options menu...it won't select the different options
> > > > tabs on the left hand side of the options window. Is there some sort of
> > > > security feature in Word 2007 that disables the mouse?
> > > >
> > > > -Matt
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c-squared-co



Joined: Nov 12, 2007
Posts: 1

Location: Colorado, USA

PostPosted: Tue Nov 13, 2007 5:06 am    Post subject: Word 2007, Fix For Mouse Problem [Login to view extended thread Info.]

Here is what worked for me after hours of frustration and many failed attempts. This worked great and was very simple to do. Best of luck...

(This is an excerpt from Microsoft Article ID: 921541)

Delete the Word Data registry key
Most of the frequently used options in Word are stored in the Word Data registry key. A common troubleshooting step is to delete the Word Data registry key. The next time that you start Word, Word rebuilds the Word Data registry key by using the default settings.

To view these options in Word 2002 or Word 2003, click Options on the Tools menu.

To view these options in Word 2007, click the Microsoft Office Button, and then click Word Options.

Note When you delete the Word Data registry key, Word resets several options to their default settings. One such option is the "most recently used file" list on the File menu. Additionally, Word resets many settings that you customize in the Options dialog box.

To delete the Word Data registry key, follow these steps:
1. Exit all Office programs.
2. Click Start, click Run, type regedit, and then click OK.
3. Locate the following registry subkey, as appropriate for the version of Word that you are running:
• Word 2002:
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Word\Data
• Word 2003:
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Data
• Word 2007:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
4. Click Data, and then click Export on the File menu.
5. Name the file Wddata.reg, and then save the file to the desktop.
6. Click Delete on the Edit menu, and then click Yes.
7. Exit Registry Editor.
8. Start Word.
If Word starts and works correctly, you have resolved the problem. The problem was a damaged Word Data registry key. You may have to change several settings to restore your favorite options in Word.

(This is an excerpt from Microsoft Article ID: 921541)
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jonyyb



Joined: Dec 04, 2007
Posts: 1



PostPosted: Wed Dec 05, 2007 12:40 am    Post subject: Re: Word 2007, Fix For Mouse Problem [Login to view extended thread Info.]

c-squared-co wrote:
Here is what worked for me after hours of frustration and many failed attempts. This worked great and was very simple to do. Best of luck...

(This is an excerpt from Microsoft Article ID: 921541)

Delete the Word Data registry key
Most of the frequently used options in Word are stored in the Word Data registry key. A common troubleshooting step is to delete the Word Data registry key. The next time that you start Word, Word rebuilds the Word Data registry key by using the default settings.

To view these options in Word 2002 or Word 2003, click Options on the Tools menu.

To view these options in Word 2007, click the Microsoft Office Button, and then click Word Options.

Note When you delete the Word Data registry key, Word resets several options to their default settings. One such option is the "most recently used file" list on the File menu. Additionally, Word resets many settings that you customize in the Options dialog box.

To delete the Word Data registry key, follow these steps:
1. Exit all Office programs.
2. Click Start, click Run, type regedit, and then click OK.
3. Locate the following registry subkey, as appropriate for the version of Word that you are running:
• Word 2002:
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Word\Data
• Word 2003:
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Data
• Word 2007:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
4. Click Data, and then click Export on the File menu.
5. Name the file Wddata.reg, and then save the file to the desktop.
6. Click Delete on the Edit menu, and then click Yes.
7. Exit Registry Editor.
8. Start Word.
If Word starts and works correctly, you have resolved the problem. The problem was a damaged Word Data registry key. You may have to change several settings to restore your favorite options in Word.

(This is an excerpt from Microsoft Article ID: 921541)


WOW Restarted my new computer 100 times and could not get my Word to work properly.
I had this same issue as the user in post #1. Cam upon this thread via a Google search and this was my fix. Thank you so much for taking the time to post this. I appreciate it.
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clisi



Joined: Mar 11, 2008
Posts: 1



PostPosted: Tue Mar 11, 2008 3:38 pm    Post subject: Thanks and More Info [Login to view extended thread Info.]

Thanks for pointing me to the fact that LaserFiche was the application that causes this Word 2007 issue. For LaserFiche users, the issue is simple to fix. Simply go to the Control Panel/Add Remove Programs. Highlight Laserfiche and click the Change button. On the 1st screen choose NEXT and then choose NEXT again to Modify installation of LF. In the Installed Components list under Client you will see Office Integration. Click the drop down and choose "This feature will not be available" and click NEXT. This will uninstall LaserFiche's Office Integration. I understand that LaserFiche is working on this issue but who knows when they'll get to it.

Thanks to everyone for sharing their knowledge.

Christine
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PeteCSG



Joined: Mar 18, 2008
Posts: 1



PostPosted: Tue Mar 18, 2008 2:52 pm    Post subject: Straight from Laserfiche... [Login to view extended thread Info.]

We've had this problem with a client of ours running Laserfiche and Word 2007. After talking with our Laserfiche guy, the solution was to close all Word instances, browse to c:\documents and settings\username\application data\microsoft\templates and delete the send to laserfiche.dot and normal.dot files. Word will recreate them when it loads up the next time. It has worked for them so far, but there's no telling if this is a permanent solution or just temporary.
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Colbax



Joined: Apr 23, 2008
Posts: 1



PostPosted: Wed Apr 23, 2008 6:16 am    Post subject: [Login to view extended thread Info.]

None of the solutions above worked for me, I'm using word 2007 on XP, but I've found that the problem was the "Sybase - Power Designer 12.5" add-ins for word 2007, I removed that add-in using the following steps:

1. Launch word 2007 (no document should be opened, not even a blank document, do not open words doubleclicking a word document)
2. Click the office button on the top-left corner.
3. On the displayed menu click "Word Options".
4. If you followed this steps you should be able to click "Add-ins" option.
5. Select "COM Add-ins" on the manage option at the bottom of the "Add-ins" page.
6. Click "Go" button.
7. On the "Add-ins avaiable" list of "COM Add-ins" window select those Add-ins that you suspect that are producing troubles with words (in my case I've removed Power designer and PDF maker Add-ins) and press "Remove".
8. Press OK.
9. Restart Words 2007.

Finally Word 2007 should be working fine.

If you are not able to access the Add-Ins option in "Word Options" even using the steps above, you should try to rename or remove the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Options.

I hope this steps helps anyone that suffer this problem.

I hope to have a fix soon.
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Hooperman



Joined: Jun 18, 2008
Posts: 1



PostPosted: Wed Jun 18, 2008 8:29 pm    Post subject: Re: Word 2007, Fix For Mouse Problem [Login to view extended thread Info.]

Many thanks c-squared-co. Your easy to follow solution worked perfectly for me. Very Happy I don't use Laserfiche, but I do use FlashPaper. Everything was working fine, then it went wrong all of a sudden. I wonder if the cause might have been an Adobe update?
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daviano



Joined: Jun 25, 2008
Posts: 1



PostPosted: Wed Jun 25, 2008 3:39 pm    Post subject: OUTLOOK 2007 mouse doesn't work [Login to view extended thread Info.]

I changed the macro option, allow all macro, and it works correctly now.
With macro blocked, I couldn't select any text from email using the mouse, just using keys...and so on...
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sparks_ben



Joined: Jul 15, 2008
Posts: 1



PostPosted: Tue Jul 15, 2008 6:23 am    Post subject: Re: OUTLOOK 2007 mouse doesn't work [Login to view extended thread Info.]

I have been having this problem for the last week and just had a browse on the microsoft site - found a note that says this problem is caused by an automatic update (see Article ID : 940791). "You may experience several problems after you install an automatic update for Word 2007 on a Windows Vista-based computer".
As others have said here, the fix is to delete the Data registry subkey.
Microsoft's instructions for doing this are:-

To resolve this problem, delete the HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data registry subkey. To do this, follow these steps:
1. Exit all Office programs.
2. Click Start , type regedit in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
3. Locate and then click the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
4. On the Edit menu, click Delete, and then click Yes.
5. Exit Registry Editor.
6. Restart Word.


This appears to have worked fine for my problem with Word 2007 and Vista. Good luck!
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andyjoneszz



Joined: Jul 24, 2008
Posts: 1



PostPosted: Thu Jul 24, 2008 12:04 pm    Post subject: [Login to view extended thread Info.]

Many thanks to c-squared-co & sparks_ben (& anyone else who posted a get-rid-of-the-Data-key solution). It worked a treat for me!

My problems (running Office 2007 & Vista, btw) seemed to start when I tried to open a certain read-only .rtf attachment to an e-mail. I know other people in my company have had (unspecified) problems with the same file.
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