The issue appears to be related to UDP packets getting blocked. Please see
the following two articles for some possible solutions.
815052 Windows XP-Based Clients Do Not Receive "New Mail" Notification
304849 OL2000: You Cannot Receive New E-mail Notifications in Environments
Hope this helps.
Greg Mansius [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.
"gazza" wrote in message
> one of our users inbox does not refresh correctly.ie her
> inbox (in folder bar) will show no new items but when she
> clicks on her inbox 6 or so emails will arrive together.
> These emails all have different times on them so it is not
> coincidence! Is there a setting i can change or is this an
> isolated bug. The user is using windows xp sp1 and outlook
> 2000 sp3. Any help would be appreciated.