User's inbox not updating/refreshing until clicked

gazza · External Since: Sep 05, 2003 Posts: 1

one of our users inbox does not refresh correctly.ie her
inbox (in folder bar) will show no new items but when she
clicks on her inbox 6 or so emails will arrive together.
These emails all have different times on them so it is not
coincidence! Is there a setting i can change or is this an
isolated bug. The user is using windows xp sp1 and outlook
2000 sp3. Any help would be appreciated.

greg mansius [MSFT] · External Since: Aug 27, 2003 Posts: 63

The issue appears to be related to UDP packets getting blocked. Please see
the following two articles for some possible solutions.

815052 Windows XP-Based Clients Do Not Receive "New Mail" Notification
Messages
<a rel="nofollow" style='text-decoration: none;' href="http://support.microsoft.com/?id=815052" target="_blank">http://support.microsoft.com/?id=815052</a>

304849 OL2000: You Cannot Receive New E-mail Notifications in Environments
That
<a rel="nofollow" style='text-decoration: none;' href="http://support.microsoft.com/?id=304849" target="_blank">http://support.microsoft.com/?id=304849</a>

Hope this helps.

--
Greg Mansius [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.

"gazza" wrote in message

> one of our users inbox does not refresh correctly.ie her
> inbox (in folder bar) will show no new items but when she
> clicks on her inbox 6 or so emails will arrive together.
> These emails all have different times on them so it is not
> coincidence! Is there a setting i can change or is this an
> isolated bug. The user is using windows xp sp1 and outlook
> 2000 sp3. Any help would be appreciated.

Mark James · External Since: Sep 18, 2003 Posts: 1

Good day to you,
I have the same problem as described above but it is only
ONE person on a network of 20 people, can anyone else
shed any light on this subject as the fixes in the links
below do not work for me.
Many Thanks in Advance
Mark James

>-----Original Message-----
>The issue appears to be related to UDP packets getting
blocked. Please see
>the following two articles for some possible solutions.
>
>815052 Windows XP-Based Clients Do Not Receive "New
Mail" Notification
>Messages
>http://support.microsoft.com/?id=815052
>
>304849 OL2000: You Cannot Receive New E-mail
Notifications in Environments
>That
>http://support.microsoft.com/?id=304849
>
>Hope this helps.
>
>--
>Greg Mansius [MSFT]
>
>This posting is provided "AS IS" with no warranties, and
confers no rights.
>

  >> one of our users inbox does not refresh correctly.ie
her
  >> inbox (in folder bar) will show no new items but when
she
  >> clicks on her inbox 6 or so emails will arrive
together.
  >> These emails all have different times on them so it is
not
  >> coincidence! Is there a setting i can change or is
this an
  >> isolated bug. The user is using windows xp sp1 and
outlook
  >> 2000 sp3. Any help would be appreciated.
>
>
>.
>