Unable to print HTML messages

I have a user that has Outlook 2003 who receives email in HTML format, but
when he attempts to print the email he gets this error:

A Runtime Error has occurred. Do you wish to Debug?
Line: (different number each time)
Error: Unspecified error.

Then he will debug and receive the following error:

var fReallyUseStreamHeader = (fUseStreamHeader &&
(dialogArguments.__IE_OutlookHeader != null)); this._anMerge[1] =
(fReallyUseStreamHeader) ? 1 : 0; this._nStatus = ((fReallyUseStreamHeader) ?
0 : 1); this.AddFirstPage(); this._aaRect[this._nStatus][0].contentSrc =
(fReallyUseStreamHeader) ? dialogArguments.__IE_OutlookHeader
: this._strDocURL;
}
function CPrintDoc_PrintAllSubDocuments(fRecursionOK)
{
if (this._aDoc)
{
var nDocs = this._aDoc.length;
var i;
g_cLeftToPrint += nDocs;
for (i = 0; i < nDocs; i++)

We have tested with several printers and followed some online help
information I have found, but still cannot print any HTML emails. He can get
around this problem by using our webmail site.

Versions:
Office 2003 11.8118.8132
Windows XP SP2
IE 7.0.5730.11

Any help would be appreciated.

Thanks,

Melody M.

Did you try a detect and repair in outlook? Can he print from IE? Outlook
uses IE's print engine for HTML messages.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
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"MelodyM" <MelodyM DeleteThis @discussions.microsoft.com> wrote in message
news:4FE9205C-1E25-4FBC-A83F-3927E7B6ACFE@microsoft.com...
>I have a user that has Outlook 2003 who receives email in HTML format, but
> when he attempts to print the email he gets this error:
>
> A Runtime Error has occurred. Do you wish to Debug?
> Line: (different number each time)
> Error: Unspecified error.
>
> Then he will debug and receive the following error:
>
> var fReallyUseStreamHeader = (fUseStreamHeader &&
> (dialogArguments.__IE_OutlookHeader != null)); this._anMerge[1] =
> (fReallyUseStreamHeader) ? 1 : 0; this._nStatus =
> ((fReallyUseStreamHeader) ?
> 0 : 1); this.AddFirstPage(); this._aaRect[this._nStatus][0].contentSrc =
> (fReallyUseStreamHeader) ? dialogArguments.__IE_OutlookHeader
> : this._strDocURL;
> }
> function CPrintDoc_PrintAllSubDocuments(fRecursionOK)
> {
> if (this._aDoc)
> {
> var nDocs = this._aDoc.length;
> var i;
> g_cLeftToPrint += nDocs;
> for (i = 0; i < nDocs; i++)
>
> We have tested with several printers and followed some online help
> information I have found, but still cannot print any HTML emails. He can
> get
> around this problem by using our webmail site.
>
> Versions:
> Office 2003 11.8118.8132
> Windows XP SP2
> IE 7.0.5730.11
>
> Any help would be appreciated.
>
> Thanks,
>
> Melody M.