Selecting printer issue

Linn Kubler · External Since: Sep 07, 2005 Posts: 97

Hi,

I'm running Outlook 2003 with an Exchange Server 2003 backend and one of my
user's came to me with a problem printing tasks. When I looked into it I
discovered that I am not able to select different printers when trying to
print email, calendar items or tasks. No matter which printer I select it
always goes to my Windows default printer. That is with the exception of
the Microsoft Office Document Image Writer, that seems to work.

Has anyone seen this issue before? How can I go about trouble shooting it?

Thanks in advance,
Linn

Hal Hostetler [MVP P/I] · External Since: Oct 17, 2005 Posts: 647

Other printers cannot be selected at all, or they can be selected, but the
section isn't retained and the Windows default printer is used instead? Do
you have other Office 2003 applications? If so, do they exhibit the same
problem, or do they work normally?

Hal
--
Hal Hostetler, CPBE -- hhh DeleteThis @kvoa.com
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Linn Kubler" <lkubler DeleteThis @chartwellwisc2.com> wrote in message
news:esYwnHkjGHA.4304@TK2MSFTNGP03.phx.gbl...
> Hi,
>
> I'm running Outlook 2003 with an Exchange Server 2003 backend and one of
my
> user's came to me with a problem printing tasks. When I looked into it I
> discovered that I am not able to select different printers when trying to
> print email, calendar items or tasks. No matter which printer I select it
> always goes to my Windows default printer. That is with the exception of
> the Microsoft Office Document Image Writer, that seems to work.
>
> Has anyone seen this issue before? How can I go about trouble shooting
it?
>
> Thanks in advance,
> Linn
>
>

Linn Kubler · External Since: Sep 07, 2005 Posts: 97

We use Office 2003 Standard and I have not seen this happen with Word or
Excel. I can select different printers from the drop down list in Outlook
but the job always comes out the Windows default printer. No error messages
or anything. When I'm looking at a calendar item, for example, and I select
File | Print, the printer name drop-down list is initially empty.

We are also using a Java application that has the same issue, it's a real
new product and has lots of bugs so I always assumed it was the applications
problem. Now I'm beginning to suspect otherwise.

Thanks,
Linn

"Hal Hostetler [MVP P/I]" <hhh.TakeThisOut@kvoa.com> wrote in message
news:u5BNGtckGHA.3484@TK2MSFTNGP03.phx.gbl...
> Other printers cannot be selected at all, or they can be selected, but the
> section isn't retained and the Windows default printer is used instead?
> Do
> you have other Office 2003 applications? If so, do they exhibit the same
> problem, or do they work normally?
>
> Hal
> --
> Hal Hostetler, CPBE -- hhh.TakeThisOut@kvoa.com
> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> http://www.kvoa.com -- "When News breaks, we fix it!"
> KVOA Television, Tucson, AZ. NBC Channel 4
> Still Cadillacin' - www.badnewsbluesband.com
>
> "Linn Kubler" <lkubler.TakeThisOut@chartwellwisc2.com> wrote in message
> news:esYwnHkjGHA.4304@TK2MSFTNGP03.phx.gbl...
>> Hi,
>>
>> I'm running Outlook 2003 with an Exchange Server 2003 backend and one of
> my
>> user's came to me with a problem printing tasks. When I looked into it I
>> discovered that I am not able to select different printers when trying to
>> print email, calendar items or tasks. No matter which printer I select
>> it
>> always goes to my Windows default printer. That is with the exception of
>> the Microsoft Office Document Image Writer, that seems to work.
>>
>> Has anyone seen this issue before? How can I go about trouble shooting
> it?
>>
>> Thanks in advance,
>> Linn
>>
>>
>
>

ppimn · Joined: Oct 05, 2007 Posts: 1

I realize the solution may have been found long ago, but for those coming across this post for the first time may find this useful.

A solution for the outlook problem can be found at

http://support.microsoft.com/kb/222320

The new Java application may be relying on the same printing dialog box used in outlook.

Hope this helps!