Contacts Problem

ckjhalpin · External Since: Nov 15, 2005 Posts: 1

Hi,

We have Windows 2003 Server and all PC run Windows XP, today 2
colleagues told me that when they create a new message, and go to 'To:'
and click on Contacts an error message comes up:-

The address list could not be displayed. An unsupported restriction was
passed into an IMAPITable method.

Then:-

Unable to complete the operation. A fatal error has occured in
Outlook.

Then Outllook crashes and I have to stop the application and go into it
again.

You can view the Contacts if select the tab on the left. Also when you
creat a new message and type a letter in the 'To:' box the auto text
comes up with the address.

Do you know what might be causing this?

Many thanks for your help!

--
ckjhalpin

Sue Mosher [MVP-Outlook] · External Since: Feb 11, 2005 Posts: 21627

THe first troubleshooting step you should take is to check what address list the user has set to appear first in the address book: Tools | Address Book, then Tools | Options.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"ckjhalpin" <ckjhalpin.1yjo5q DeleteThis @news.officefrustration.com> wrote in message news:ckjhalpin.1yjo5q@news.officefrustration.com...
>
> Hi,
>
> We have Windows 2003 Server and all PC run Windows XP, today 2
> colleagues told me that when they create a new message, and go to 'To:'
> and click on Contacts an error message comes up:-
>
> The address list could not be displayed. An unsupported restriction was
> passed into an IMAPITable method.
>
> Then:-
>
> Unable to complete the operation. A fatal error has occured in
> Outlook.
>
>
> Then Outllook crashes and I have to stop the application and go into it
> again.
>
> You can view the Contacts if select the tab on the left. Also when you
> creat a new message and type a letter in the 'To:' box the auto text
> comes up with the address.
>
> Do you know what might be causing this?
>
> Many thanks for your help!
>
>
> --
> ckjhalpin

Frank · External Since: Aug 20, 2004 Posts: 75

I have the same issue with the same error message. When I try your
troubleshooting suggestion below, the program locks up, errors out and
restarts outlook.

I have updated my office 2003 package with the latest updates from
microsoft. I have also exported all my contacts, deleted them and imported
them back into outlook. This did not help. I get the same error message
even if I have no contacts in outlook.

Thanks in advance for your help,

Frank

"Sue Mosher [MVP-Outlook]" wrote:

> THe first troubleshooting step you should take is to check what address list the user has set to appear first in the address book: Tools | Address Book, then Tools | Options.
>
> --
> Sue Mosher, Outlook MVP
> Author of Configuring Microsoft Outlook 2003
> http://www.turtleflock.com/olconfig/index.htm
> and Microsoft Outlook Programming - Jumpstart for
> Administrators, Power Users, and Developers
> http://www.outlookcode.com/jumpstart.aspx
>
>
> "ckjhalpin" <ckjhalpin.1yjo5q.RemoveThis@news.officefrustration.com> wrote in message news:ckjhalpin.1yjo5q@news.officefrustration.com...
> >
> > Hi,
> >
> > We have Windows 2003 Server and all PC run Windows XP, today 2
> > colleagues told me that when they create a new message, and go to 'To:'
> > and click on Contacts an error message comes up:-
> >
> > The address list could not be displayed. An unsupported restriction was
> > passed into an IMAPITable method.
> >
> > Then:-
> >
> > Unable to complete the operation. A fatal error has occured in
> > Outlook.
> >
> >
> > Then Outllook crashes and I have to stop the application and go into it
> > again.
> >
> > You can view the Contacts if select the tab on the left. Also when you
> > creat a new message and type a letter in the 'To:' box the auto text
> > comes up with the address.
> >
> > Do you know what might be causing this?
> >
> > Many thanks for your help!
> >
> >
> > --
> > ckjhalpin
>

Sue Mosher [MVP-Outlook] · External Since: Feb 11, 2005 Posts: 21627

Assuming you can see the data fine in the Contacts folder as the original poster could, I doubt that the data is the problem. I would try removing the Outlook Address Book from the profile (Tools | E-mail Accounts) and adding it back in. If that doesn't resolve the problem, then try creating a completely new mail profile.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"Frank" <Frank.RemoveThis@discussions.microsoft.com> wrote in message news:228B4560-8E49-4956-89D4-1C7A3963642E@microsoft.com...
>I have the same issue with the same error message. When I try your
> troubleshooting suggestion below, the program locks up, errors out and
> restarts outlook.
>
> I have updated my office 2003 package with the latest updates from
> microsoft. I have also exported all my contacts, deleted them and imported
> them back into outlook. This did not help. I get the same error message
> even if I have no contacts in outlook.
>
> Thanks in advance for your help,
>
> Frank
>
> "Sue Mosher [MVP-Outlook]" wrote:
>
>> THe first troubleshooting step you should take is to check what address list the user has set to appear first in the address book: Tools | Address Book, then Tools | Options.
>>
>> --
>> Sue Mosher, Outlook MVP
>> Author of Configuring Microsoft Outlook 2003
>> http://www.turtleflock.com/olconfig/index.htm
>> and Microsoft Outlook Programming - Jumpstart for
>> Administrators, Power Users, and Developers
>> http://www.outlookcode.com/jumpstart.aspx
>>
>>
>> "ckjhalpin" <ckjhalpin.1yjo5q.RemoveThis@news.officefrustration.com> wrote in message news:ckjhalpin.1yjo5q@news.officefrustration.com...
>> >
>> > Hi,
>> >
>> > We have Windows 2003 Server and all PC run Windows XP, today 2
>> > colleagues told me that when they create a new message, and go to 'To:'
>> > and click on Contacts an error message comes up:-
>> >
>> > The address list could not be displayed. An unsupported restriction was
>> > passed into an IMAPITable method.
>> >
>> > Then:-
>> >
>> > Unable to complete the operation. A fatal error has occured in
>> > Outlook.
>> >
>> >
>> > Then Outllook crashes and I have to stop the application and go into it
>> > again.
>> >
>> > You can view the Contacts if select the tab on the left. Also when you
>> > creat a new message and type a letter in the 'To:' box the auto text
>> > comes up with the address.
>> >
>> > Do you know what might be causing this?
>> >
>> > Many thanks for your help!
>> >
>> >
>> > --
>> > ckjhalpin
>>

GimmeHelper · Joined: Apr 03, 2008 Posts: 1

With Office Outlook 2003 upon access to my local â€œContactsâ€, the following error was displayed:

â€œ The address list could not be displayed. An unsupported restriction was passed into an IMAPITable method.â€

For example if you click on â€œToâ€, then â€œAddress Bookâ€, then â€œContactsâ€.

Things I tried:

1. Recreated email profile.
2. Remove and re-add Outlook Contacts.
3. Outlook Detect and Repair
4. Reinstalled Windows XP SP2

None of these worked. So I thought about the options of reinstalling Windows XP or uninstalling and reinstalling Office 2003. These options sounded like about as much fun as watching grass grow.

I chose to upgrade to Office 2007. This resolved the issue.