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Problem when Outlook 2007 closes

 
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MB
External


Since: Aug 08, 2006
Posts: 43



PostPosted: Wed May 05, 2010 11:50 pm    Post subject: Problem when Outlook 2007 closes
Archived from groups: microsoft>public>outlook>general (more info?)

I have been trying to figure out a problem that appears when Outlook 2007
closes. The system tray icon (greyed out Outlook icon with an "X") takes an
inordinate amount of time to disappear, and periodically I am asked once or
twice to save changes to messages that are already saved in various folders.
The text of the message is:

The properties of message ( ) have been changed. Do you want to save
changes to this message? with buttons for Yes, No, or Cancel.

I also noticed in Event Viewer that my Microsoft Outlook sessions ceased to
be recorded on 4/27/2010, maybe after a Microsoft Update. This was probably
about the time the other activity started. The event properties for last
recorded session are:

ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted
1 seconds with 0 seconds of active time. This session ended with a crash.

I've tried repair from Add/Remove and also from the install disk. I haven't
uninstall/reinstalled yet. Clues?
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Roady [MVP]
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Since: May 17, 2004
Posts: 10442



PostPosted: Thu May 06, 2010 12:10 pm    Post subject: Re: Problem when Outlook 2007 closes [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

The fact that the Outlook icon remains in your Notification Area after
you've closed Outlook would suspect an issue with an add-in that you have
installed. To troubleshoot see;
http://www.howto-outlook.com/faq/outlookdoesntclose.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"MB" wrote in message

> I have been trying to figure out a problem that appears when Outlook 2007
> closes. The system tray icon (greyed out Outlook icon with an "X") takes
> an
> inordinate amount of time to disappear, and periodically I am asked once
> or
> twice to save changes to messages that are already saved in various
> folders.
> The text of the message is:
>
> The properties of message ( ) have been changed. Do you want to save
> changes to this message? with buttons for Yes, No, or Cancel.
>
> I also noticed in Event Viewer that my Microsoft Outlook sessions ceased
> to
> be recorded on 4/27/2010, maybe after a Microsoft Update. This was
> probably
> about the time the other activity started. The event properties for last
> recorded session are:
>
> ID: 6, Application Name: Microsoft Office Outlook, Application Version:
> 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session
> lasted
> 1 seconds with 0 seconds of active time. This session ended with a crash.
>
> I've tried repair from Add/Remove and also from the install disk. I
> haven't
> uninstall/reinstalled yet. Clues?
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MB
External


Since: Aug 08, 2006
Posts: 43



PostPosted: Thu May 06, 2010 3:56 pm    Post subject: Re: Problem when Outlook 2007 closes [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Preliminary results are that AdAware Email Scanner was causing the problem.
I disabled it and the application closes normally now. I am also not being
prompted to save existing messages anymore. I'm still not seeing sessions
being logged in Event Viewer, Microsoft Office Sessions. There are no other
non-Microsoft add-ins evident.

"Roady [MVP]" wrote:

> The fact that the Outlook icon remains in your Notification Area after
> you've closed Outlook would suspect an issue with an add-in that you have
> installed. To troubleshoot see;
> http://www.howto-outlook.com/faq/outlookdoesntclose.htm
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "MB" wrote in message
>
> > I have been trying to figure out a problem that appears when Outlook 2007
> > closes. The system tray icon (greyed out Outlook icon with an "X") takes
> > an
> > inordinate amount of time to disappear, and periodically I am asked once
> > or
> > twice to save changes to messages that are already saved in various
> > folders.
> > The text of the message is:
> >
> > The properties of message ( ) have been changed. Do you want to save
> > changes to this message? with buttons for Yes, No, or Cancel.
> >
> > I also noticed in Event Viewer that my Microsoft Outlook sessions ceased
> > to
> > be recorded on 4/27/2010, maybe after a Microsoft Update. This was
> > probably
> > about the time the other activity started. The event properties for last
> > recorded session are:
> >
> > ID: 6, Application Name: Microsoft Office Outlook, Application Version:
> > 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session
> > lasted
> > 1 seconds with 0 seconds of active time. This session ended with a crash.
> >
> > I've tried repair from Add/Remove and also from the install disk. I
> > haven't
> > uninstall/reinstalled yet. Clues?
>
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MB
External


Since: Aug 08, 2006
Posts: 43



PostPosted: Fri May 07, 2010 7:57 pm    Post subject: Re: Problem when Outlook 2007 closes [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

The word from Lavasoft, maker of AdAware Plus which I am using, is they are
aware of the problem and are working toward a fix. My Outlook continues to
function normally, although I'm still not seeing Outlook sessions logged in
Event Viewer. Tells me there is still something wrong somewhere. After
disabling AdAware yesterday, I ran a Repair from the Add/Remove menu for
Microsoft Office followed by a Microsoft Office Diagnostics from Microsoft
Office Tools menu. Both finished without any problems detected, although
after the diagnostic finished there was an event logged in the Event Viewer
Application list:

EventType offdiag12, P1
635fc169-b6e1-4d2c-b302-7e3838cacc6ca044993a-a732-44d8-9d2d-6b7dcb235821, P2
NIL, P3 NIL, P4 NIL, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

I clicked the link for more information and there wasn't any.

"MB" wrote:

> Preliminary results are that AdAware Email Scanner was causing the problem.
> I disabled it and the application closes normally now. I am also not being
> prompted to save existing messages anymore. I'm still not seeing sessions
> being logged in Event Viewer, Microsoft Office Sessions. There are no other
> non-Microsoft add-ins evident.
>
> "Roady [MVP]" wrote:
>
> > The fact that the Outlook icon remains in your Notification Area after
> > you've closed Outlook would suspect an issue with an add-in that you have
> > installed. To troubleshoot see;
> > http://www.howto-outlook.com/faq/outlookdoesntclose.htm
> >
> > --
> > Robert Sparnaaij [MVP-Outlook]
> > Coauthor, Configuring Microsoft Outlook 2003
> > http://www.howto-outlook.com/
> > Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >
> > http://www.msoutlook.info/
> > Real World Questions, Real World Answers
> >
> > -----
> >
> > "MB" wrote in message
> >
> > > I have been trying to figure out a problem that appears when Outlook 2007
> > > closes. The system tray icon (greyed out Outlook icon with an "X") takes
> > > an
> > > inordinate amount of time to disappear, and periodically I am asked once
> > > or
> > > twice to save changes to messages that are already saved in various
> > > folders.
> > > The text of the message is:
> > >
> > > The properties of message ( ) have been changed. Do you want to save
> > > changes to this message? with buttons for Yes, No, or Cancel.
> > >
> > > I also noticed in Event Viewer that my Microsoft Outlook sessions ceased
> > > to
> > > be recorded on 4/27/2010, maybe after a Microsoft Update. This was
> > > probably
> > > about the time the other activity started. The event properties for last
> > > recorded session are:
> > >
> > > ID: 6, Application Name: Microsoft Office Outlook, Application Version:
> > > 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session
> > > lasted
> > > 1 seconds with 0 seconds of active time. This session ended with a crash.
> > >
> > > I've tried repair from Add/Remove and also from the install disk. I
> > > haven't
> > > uninstall/reinstalled yet. Clues?
> >
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