Outlook 2007 locks/freezes

Joe · External Since: Jul 09, 2004 Posts: 391

Hi All,

On a Dell XPS desktop running XP SP3 and MS office Enterprise 2007, MS
Outlook suddenly locks up. While in the process of writing the body of an
e-mail message (with 2 small Excel attachments), Outlook suddenly locks. I
am unable to type in the body of the e-mail, unable to close it, unable to
select either the message's tab or the Outlook tab from the bottom taskbar.
I cannot minimize any of the open windows. When I pull up Task manager, it
shows both the message and Outlook as "running" and there are no error
messages shown anywhere. Ending the process in the Task Manager releases
Outlook and allows it to start up normally, but retrieving the message from
"Drafts" and trying to edit again causes the freeze. Prior to today, MS
Outlook 2007 had been operating normally.

From all I have read here, a re-install is called for. Though I have the
key for MS Office Enterprise 2007 that is on this PC, I cannot locate the
original disks.

Is this locking/freezing a known issue, and if so is there a known fix? If
I need to re-install, is there a resource for downloading the software for
the reinstall using my oem key?
--
Joe E

DL · External Since: Apr 08, 2009 Posts: 162

Nothing you have read here states an uninstall/reinstall would be required.
Suggestions may have been to run scanpst.exe, and Office Diagnostics in the
first instance.
It might also have been suggested that you start outlook using the safe
switch

"Joe" <Joe DeleteThis @discussions.microsoft.com> wrote in message
news:25514A9B-4BFD-4B01-AA83-D292924BB996@microsoft.com...
> Hi All,
>
> On a Dell XPS desktop running XP SP3 and MS office Enterprise 2007, MS
> Outlook suddenly locks up. While in the process of writing the body of an
> e-mail message (with 2 small Excel attachments), Outlook suddenly locks.
> I
> am unable to type in the body of the e-mail, unable to close it, unable to
> select either the message's tab or the Outlook tab from the bottom
> taskbar.
> I cannot minimize any of the open windows. When I pull up Task manager,
> it
> shows both the message and Outlook as "running" and there are no error
> messages shown anywhere. Ending the process in the Task Manager releases
> Outlook and allows it to start up normally, but retrieving the message
> from
> "Drafts" and trying to edit again causes the freeze. Prior to today, MS
> Outlook 2007 had been operating normally.
>
> From all I have read here, a re-install is called for. Though I have the
> key for MS Office Enterprise 2007 that is on this PC, I cannot locate the
> original disks.
>
> Is this locking/freezing a known issue, and if so is there a known fix?
> If
> I need to re-install, is there a resource for downloading the software for
> the reinstall using my oem key?
> --
> Joe E
>

Joe · External Since: Jul 09, 2004 Posts: 391

Hi, was it something I said? lol I did read about re-installing in some of
the FAQ's I waded through.

I have tried the Office Diagnostics and found no issues to correct. Will
give the scanpst.exe a try and see what results. Any other ideas? Today his
Outlook seems to be running fine...but still need to identify what caused the
issues yesterday.

Joe E

"DL" wrote:

> Nothing you have read here states an uninstall/reinstall would be required.
> Suggestions may have been to run scanpst.exe, and Office Diagnostics in the
> first instance.
> It might also have been suggested that you start outlook using the safe
> switch
>
> "Joe" <Joe.DeleteThis@discussions.microsoft.com> wrote in message
> news:25514A9B-4BFD-4B01-AA83-D292924BB996@microsoft.com...
> > Hi All,
> >
> > On a Dell XPS desktop running XP SP3 and MS office Enterprise 2007, MS
> > Outlook suddenly locks up. While in the process of writing the body of an
> > e-mail message (with 2 small Excel attachments), Outlook suddenly locks.
> > I
> > am unable to type in the body of the e-mail, unable to close it, unable to
> > select either the message's tab or the Outlook tab from the bottom
> > taskbar.
> > I cannot minimize any of the open windows. When I pull up Task manager,
> > it
> > shows both the message and Outlook as "running" and there are no error
> > messages shown anywhere. Ending the process in the Task Manager releases
> > Outlook and allows it to start up normally, but retrieving the message
> > from
> > "Drafts" and trying to edit again causes the freeze. Prior to today, MS
> > Outlook 2007 had been operating normally.
> >
> > From all I have read here, a re-install is called for. Though I have the
> > key for MS Office Enterprise 2007 that is on this PC, I cannot locate the
> > original disks.
> >
> > Is this locking/freezing a known issue, and if so is there a known fix?
> > If
> > I need to re-install, is there a resource for downloading the software for
> > the reinstall using my oem key?
> > --
> > Joe E
> >
>
>
>

DL · External Since: Apr 08, 2009 Posts: 162

You could try starting OL with the safe switch, if the issue persists, then
see how it behaves.

If the Problem lies with the OL Profile, uninstall / reinstall does nothing,
since the reinstall connects to the origonal profile & settings

"Joe" <Joe.TakeThisOut@discussions.microsoft.com> wrote in message
news:0F3B30D6-D988-4195-9901-3EE88834B877@microsoft.com...
> Hi, was it something I said? lol I did read about re-installing in some
> of
> the FAQ's I waded through.
>
> I have tried the Office Diagnostics and found no issues to correct. Will
> give the scanpst.exe a try and see what results. Any other ideas? Today
> his
> Outlook seems to be running fine...but still need to identify what caused
> the
> issues yesterday.
>
> Joe E
>
>
> "DL" wrote:
>
>> Nothing you have read here states an uninstall/reinstall would be
>> required.
>> Suggestions may have been to run scanpst.exe, and Office Diagnostics in
>> the
>> first instance.
>> It might also have been suggested that you start outlook using the safe
>> switch
>>
>> "Joe" <Joe.TakeThisOut@discussions.microsoft.com> wrote in message
>> news:25514A9B-4BFD-4B01-AA83-D292924BB996@microsoft.com...
>> > Hi All,
>> >
>> > On a Dell XPS desktop running XP SP3 and MS office Enterprise 2007, MS
>> > Outlook suddenly locks up. While in the process of writing the body of
>> > an
>> > e-mail message (with 2 small Excel attachments), Outlook suddenly
>> > locks.
>> > I
>> > am unable to type in the body of the e-mail, unable to close it, unable
>> > to
>> > select either the message's tab or the Outlook tab from the bottom
>> > taskbar.
>> > I cannot minimize any of the open windows. When I pull up Task
>> > manager,
>> > it
>> > shows both the message and Outlook as "running" and there are no error
>> > messages shown anywhere. Ending the process in the Task Manager
>> > releases
>> > Outlook and allows it to start up normally, but retrieving the message
>> > from
>> > "Drafts" and trying to edit again causes the freeze. Prior to today,
>> > MS
>> > Outlook 2007 had been operating normally.
>> >
>> > From all I have read here, a re-install is called for. Though I have
>> > the
>> > key for MS Office Enterprise 2007 that is on this PC, I cannot locate
>> > the
>> > original disks.
>> >
>> > Is this locking/freezing a known issue, and if so is there a known fix?
>> > If
>> > I need to re-install, is there a resource for downloading the software
>> > for
>> > the reinstall using my oem key?
>> > --
>> > Joe E
>> >
>>
>>
>>

JLovell · External Since: Nov 05, 2009 Posts: 1

I have the same issue. It only happens on replies to external addresses
(different server). Not always, but twice today already. It takes taskman
about 2 minutes to kill the process.

"DL" wrote:

> You could try starting OL with the safe switch, if the issue persists, then
> see how it behaves.
>
> If the Problem lies with the OL Profile, uninstall / reinstall does nothing,
> since the reinstall connects to the origonal profile & settings
>
>
> "Joe" <Joe.DeleteThis@discussions.microsoft.com> wrote in message
> news:0F3B30D6-D988-4195-9901-3EE88834B877@microsoft.com...
> > Hi, was it something I said? lol I did read about re-installing in some
> > of
> > the FAQ's I waded through.
> >
> > I have tried the Office Diagnostics and found no issues to correct. Will
> > give the scanpst.exe a try and see what results. Any other ideas? Today
> > his
> > Outlook seems to be running fine...but still need to identify what caused
> > the
> > issues yesterday.
> >
> > Joe E
> >
> >
> > "DL" wrote:
> >
> >> Nothing you have read here states an uninstall/reinstall would be
> >> required.
> >> Suggestions may have been to run scanpst.exe, and Office Diagnostics in
> >> the
> >> first instance.
> >> It might also have been suggested that you start outlook using the safe
> >> switch
> >>
> >> "Joe" <Joe.DeleteThis@discussions.microsoft.com> wrote in message
> >> news:25514A9B-4BFD-4B01-AA83-D292924BB996@microsoft.com...
> >> > Hi All,
> >> >
> >> > On a Dell XPS desktop running XP SP3 and MS office Enterprise 2007, MS
> >> > Outlook suddenly locks up. While in the process of writing the body of
> >> > an
> >> > e-mail message (with 2 small Excel attachments), Outlook suddenly
> >> > locks.
> >> > I
> >> > am unable to type in the body of the e-mail, unable to close it, unable
> >> > to
> >> > select either the message's tab or the Outlook tab from the bottom
> >> > taskbar.
> >> > I cannot minimize any of the open windows. When I pull up Task
> >> > manager,
> >> > it
> >> > shows both the message and Outlook as "running" and there are no error
> >> > messages shown anywhere. Ending the process in the Task Manager
> >> > releases
> >> > Outlook and allows it to start up normally, but retrieving the message
> >> > from
> >> > "Drafts" and trying to edit again causes the freeze. Prior to today,
> >> > MS
> >> > Outlook 2007 had been operating normally.
> >> >
> >> > From all I have read here, a re-install is called for. Though I have
> >> > the
> >> > key for MS Office Enterprise 2007 that is on this PC, I cannot locate
> >> > the
> >> > original disks.
> >> >
> >> > Is this locking/freezing a known issue, and if so is there a known fix?
> >> > If
> >> > I need to re-install, is there a resource for downloading the software
> >> > for
> >> > the reinstall using my oem key?
> >> > --
> >> > Joe E
> >> >
> >>
> >>
> >>
>
>
> .
>