Outlook 2003

Karel · External Since: Mar 29, 2005 Posts: 5

XP SP2, all patches

I have switched to sending faxes from OL2003, using Slipstick's/Russ'
procedure. Sending works OK, but receiving starts communicating with the
sending fax machine, which ends with OK, but my receipt ends with a Fatal
Error. It appears in the Incoming folder but at the end it disappears all
together. Seems that the image cannot be created.
Anybody has a solution?
Thank you.
Karel

Russ Valentine [MVP-Outlo · External Since: Mar 21, 2005 Posts: 8730

I assume you mean Windows XP Fax and that it appears in the Fax Console, not
Outlook, right? Windows XP Fax cannot route incoming faxes to Outlook.
--
Russ Valentine
[MVP-Outlook]
"Karel" <Hackel DeleteThis @hotmail.com> wrote in message
news:OK6hLLLiFHA.1460@tk2msftngp13.phx.gbl...
> XP SP2, all patches
>
> I have switched to sending faxes from OL2003, using Slipstick's/Russ'
> procedure. Sending works OK, but receiving starts communicating with the
> sending fax machine, which ends with OK, but my receipt ends with a Fatal
> Error. It appears in the Incoming folder but at the end it disappears all
> together. Seems that the image cannot be created.
> Anybody has a solution?
> Thank you.
> Karel
>

Karel · External Since: Mar 29, 2005 Posts: 5

I wish I would pay more attention to proper terminology. I only mentioned
Outlook, because sending and receiving with WinXP Fax Console was working,
until I switched to sending with Outlook. That's when the problems with
receiving started.
I just looked at the modem and everything seems OK. It is
AOpen FM56-SV Soft PCI Modem.

Karel

"Russ Valentine [MVP-Outlook]" <russval RemoveThis @gmail.com> wrote in message
news:%23EM5tiLiFHA.2560@TK2MSFTNGP10.phx.gbl...
>I assume you mean Windows XP Fax and that it appears in the Fax Console,
>not Outlook, right? Windows XP Fax cannot route incoming faxes to Outlook.
> --
> Russ Valentine
> [MVP-Outlook]
> "Karel" <Hackel RemoveThis @hotmail.com> wrote in message
> news:OK6hLLLiFHA.1460@tk2msftngp13.phx.gbl...
>> XP SP2, all patches
>>
>> I have switched to sending faxes from OL2003, using Slipstick's/Russ'
>> procedure. Sending works OK, but receiving starts communicating with the
>> sending fax machine, which ends with OK, but my receipt ends with a Fatal
>> Error. It appears in the Incoming folder but at the end it disappears all
>> together. Seems that the image cannot be created.
>> Anybody has a solution?
>> Thank you.
>> Karel
>>
>
>

Russ Valentine [MVP-Outlo · External Since: Mar 21, 2005 Posts: 8730

Integrating with Outlook should have no bearing on this.
Reception/transmission errors are very common with Windows XP Fax.
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
try to send or receive a fax. The Fax Service will dial or will answer an
incoming fax but then fail with any of a number of unhelpful error messages
such as "Line is busy," "There is no answer," or "Reception error." Often
there will be nothing in Event Viewer to give a clue as to where the problem
might lie, but you should check there first.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.

--
Russ Valentine
[MVP-Outlook]
"Karel" <Hackel.TakeThisOut@hotmail.com> wrote in message
news:%23wSzADMiFHA.2072@TK2MSFTNGP14.phx.gbl...
>I wish I would pay more attention to proper terminology. I only mentioned
>Outlook, because sending and receiving with WinXP Fax Console was working,
>until I switched to sending with Outlook. That's when the problems with
>receiving started.
> I just looked at the modem and everything seems OK. It is
> AOpen FM56-SV Soft PCI Modem.
>
> Karel
>
>
>
> "Russ Valentine [MVP-Outlook]" <russval.TakeThisOut@gmail.com> wrote in message
> news:%23EM5tiLiFHA.2560@TK2MSFTNGP10.phx.gbl...
>>I assume you mean Windows XP Fax and that it appears in the Fax Console,
>>not Outlook, right? Windows XP Fax cannot route incoming faxes to Outlook.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Karel" <Hackel.TakeThisOut@hotmail.com> wrote in message
>> news:OK6hLLLiFHA.1460@tk2msftngp13.phx.gbl...
>>> XP SP2, all patches
>>>
>>> I have switched to sending faxes from OL2003, using Slipstick's/Russ'
>>> procedure. Sending works OK, but receiving starts communicating with the
>>> sending fax machine, which ends with OK, but my receipt ends with a
>>> Fatal Error. It appears in the Incoming folder but at the end it
>>> disappears all together. Seems that the image cannot be created.
>>> Anybody has a solution?
>>> Thank you.
>>> Karel
>>>
>>
>>
>
>

Karel · External Since: Mar 29, 2005 Posts: 5

Thank you. Event Viewer did not give much of a clue, except the name of the
modem . As you suspected, I tinkered with the modem settings, not really
doing what I was doing. Tested it, etc., then rebooted couple of times and
guess what. Fax receive worked. We'll see how long.
Thanks again.
Karel

"Russ Valentine [MVP-Outlook]" <russval DeleteThis @gmail.com> wrote in message
news:%23cfr3YMiFHA.500@TK2MSFTNGP09.phx.gbl...
> Integrating with Outlook should have no bearing on this.
> Reception/transmission errors are very common with Windows XP Fax.
> Unfortunately, Windows XP Fax has proven to be incompatible with many
> common modems and drivers, particularly older ones, even if the
> manufacturers claim they are "compatible" with Windows XP. Modem
> incompatibility is not apparent during installation or the initial setup.
> It only becomes apparent when you try to send or receive a fax. The Fax
> Service will dial or will answer an incoming fax but then fail with any of
> a number of unhelpful error messages such as "Line is busy," "There is no
> answer," or "Reception error." Often there will be nothing in Event Viewer
> to give a clue as to where the problem might lie, but you should check
> there first.
>
> These errors have been nearly impossible to track down. To do so requires
> enabling both PSS and debug logging of fax transmissions, both of which
> require fairly extensive registry changes. For the time being, the best
> advice is to attempt to use XP Fax only if you have a modem that is listed
> on the Windows XP Hardware Compatibility List and using the latest
> drivers.
>
>
> --
> Russ Valentine
> [MVP-Outlook]
> "Karel" <Hackel DeleteThis @hotmail.com> wrote in message
> news:%23wSzADMiFHA.2072@TK2MSFTNGP14.phx.gbl...
>>I wish I would pay more attention to proper terminology. I only mentioned
>>Outlook, because sending and receiving with WinXP Fax Console was working,
>>until I switched to sending with Outlook. That's when the problems with
>>receiving started.
>> I just looked at the modem and everything seems OK. It is
>> AOpen FM56-SV Soft PCI Modem.
>>
>> Karel
>>
>>
>>
>> "Russ Valentine [MVP-Outlook]" <russval DeleteThis @gmail.com> wrote in message
>> news:%23EM5tiLiFHA.2560@TK2MSFTNGP10.phx.gbl...
>>>I assume you mean Windows XP Fax and that it appears in the Fax Console,
>>>not Outlook, right? Windows XP Fax cannot route incoming faxes to
>>>Outlook.
>>> --
>>> Russ Valentine
>>> [MVP-Outlook]
>>> "Karel" <Hackel DeleteThis @hotmail.com> wrote in message
>>> news:OK6hLLLiFHA.1460@tk2msftngp13.phx.gbl...
>>>> XP SP2, all patches
>>>>
>>>> I have switched to sending faxes from OL2003, using Slipstick's/Russ'
>>>> procedure. Sending works OK, but receiving starts communicating with
>>>> the sending fax machine, which ends with OK, but my receipt ends with a
>>>> Fatal Error. It appears in the Incoming folder but at the end it
>>>> disappears all together. Seems that the image cannot be created.
>>>> Anybody has a solution?
>>>> Thank you.
>>>> Karel
>>>>
>>>
>>>
>>
>>
>
>