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Outlook 2003 crashes when trying to print some emails.

 
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brt
External


Since: Jul 17, 2005
Posts: 4



PostPosted: Mon Feb 13, 2006 5:37 pm    Post subject: Outlook 2003 crashes when trying to print some emails.
Archived from groups: microsoft>public>outlook>interop (more info?)

I can not get Outlook 2003 to print some of this one users email. I gives a
error, sends a report to Microsoft then shuts down. Here is my case log:
"Workstation CSR4 is getting a error 1000 when trying to print some emails
from Outlook under the Daryl login. Some emails print okay. All emails are in
HTML format. Tried printing the same email from my outlook and they worked. I
did not have any trouble printing email from other accounts that are on the
computer. Tried removing and reinstalling Outlook did not work. Tried
deleting the temp folder in the Daryl folder. It did not work. Tried removing
the Daryl folder and letting the system remake it still the same error. Tried
making daryl administrator still did not work. Checked IE and it is IE 6 SP2.
Checked a user in the same Group Policy and they can print ok.

Event log entry
Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 2/13/2006
Time: 6:31:42 AM
User: N/A
Computer: CSR4
Description:
Faulting application outlook.exe, version 11.0.8000.0, stamp 43599e06,
faulting module mshtml.dll, version 6.0.2900.2802, stamp 4385121a, debug? 0,
fault address 0x001aac47.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 38 00 30 00 0...8.0.
0050: 30 00 30 00 2e 00 30 00 0.0...0.
0058: 20 00 34 00 33 00 35 00 .4.3.5.
0060: 39 00 39 00 65 00 30 00 9.9.e.0.
0068: 36 00 20 00 69 00 6e 00 6. .i.n.
0070: 20 00 6d 00 73 00 68 00 .m.s.h.
0078: 74 00 6d 00 6c 00 2e 00 t.m.l...
0080: 64 00 6c 00 6c 00 20 00 d.l.l. .
0088: 36 00 2e 00 30 00 2e 00 6...0...
0090: 32 00 39 00 30 00 30 00 2.9.0.0.
0098: 2e 00 32 00 38 00 30 00 ..2.8.0.
00a0: 32 00 20 00 34 00 33 00 2. .4.3.
00a8: 38 00 35 00 31 00 32 00 8.5.1.2.
00b0: 31 00 61 00 20 00 66 00 1.a. .f.
00b8: 44 00 65 00 62 00 75 00 D.e.b.u.
00c0: 67 00 20 00 30 00 20 00 g. .0. .
00c8: 61 00 74 00 20 00 6f 00 a.t. .o.
00d0: 66 00 66 00 73 00 65 00 f.f.s.e.
00d8: 74 00 20 00 30 00 30 00 t. .0.0.
00e0: 31 00 61 00 61 00 63 00 1.a.a.c.
00e8: 34 00 37 00 0d 00 0a 00 4.7....."

I tried following the Microsoft link in the event log but the page said
there is no entry for that error. Any help would be greatly apprecated. Thank
You
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FMR
External


Since: Mar 16, 2006
Posts: 1



PostPosted: Thu Mar 16, 2006 8:38 am    Post subject: RE: Outlook 2003 crashes when trying to print some emails. [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

We are having the same problem in my office and so far our IT people are
completely stumped. They have tried reinstalling Office, then Outlook. They
are now talking of looking to Microsoft for help.

"brt" wrote:

> I can not get Outlook 2003 to print some of this one users email. I gives a
> error, sends a report to Microsoft then shuts down. Here is my case log:
> "Workstation CSR4 is getting a error 1000 when trying to print some emails
> from Outlook under the Daryl login. Some emails print okay. All emails are in
> HTML format. Tried printing the same email from my outlook and they worked. I
> did not have any trouble printing email from other accounts that are on the
> computer. Tried removing and reinstalling Outlook did not work. Tried
> deleting the temp folder in the Daryl folder. It did not work. Tried removing
> the Daryl folder and letting the system remake it still the same error. Tried
> making daryl administrator still did not work. Checked IE and it is IE 6 SP2.
> Checked a user in the same Group Policy and they can print ok.
>
> Event log entry
> Event Type: Error
> Event Source: Microsoft Office 11
> Event Category: None
> Event ID: 1000
> Date: 2/13/2006
> Time: 6:31:42 AM
> User: N/A
> Computer: CSR4
> Description:
> Faulting application outlook.exe, version 11.0.8000.0, stamp 43599e06,
> faulting module mshtml.dll, version 6.0.2900.2802, stamp 4385121a, debug? 0,
> fault address 0x001aac47.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
> 0008: 69 00 63 00 61 00 74 00 i.c.a.t.
> 0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
> 0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
> 0020: 75 00 72 00 65 00 20 00 u.r.e. .
> 0028: 20 00 6f 00 75 00 74 00 .o.u.t.
> 0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
> 0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
> 0040: 20 00 31 00 31 00 2e 00 .1.1...
> 0048: 30 00 2e 00 38 00 30 00 0...8.0.
> 0050: 30 00 30 00 2e 00 30 00 0.0...0.
> 0058: 20 00 34 00 33 00 35 00 .4.3.5.
> 0060: 39 00 39 00 65 00 30 00 9.9.e.0.
> 0068: 36 00 20 00 69 00 6e 00 6. .i.n.
> 0070: 20 00 6d 00 73 00 68 00 .m.s.h.
> 0078: 74 00 6d 00 6c 00 2e 00 t.m.l...
> 0080: 64 00 6c 00 6c 00 20 00 d.l.l. .
> 0088: 36 00 2e 00 30 00 2e 00 6...0...
> 0090: 32 00 39 00 30 00 30 00 2.9.0.0.
> 0098: 2e 00 32 00 38 00 30 00 ..2.8.0.
> 00a0: 32 00 20 00 34 00 33 00 2. .4.3.
> 00a8: 38 00 35 00 31 00 32 00 8.5.1.2.
> 00b0: 31 00 61 00 20 00 66 00 1.a. .f.
> 00b8: 44 00 65 00 62 00 75 00 D.e.b.u.
> 00c0: 67 00 20 00 30 00 20 00 g. .0. .
> 00c8: 61 00 74 00 20 00 6f 00 a.t. .o.
> 00d0: 66 00 66 00 73 00 65 00 f.f.s.e.
> 00d8: 74 00 20 00 30 00 30 00 t. .0.0.
> 00e0: 31 00 61 00 61 00 63 00 1.a.a.c.
> 00e8: 34 00 37 00 0d 00 0a 00 4.7....."
>
> I tried following the Microsoft link in the event log but the page said
> there is no entry for that error. Any help would be greatly apprecated. Thank
> You
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abarker81



Joined: Mar 11, 2010
Posts: 1



PostPosted: Thu Mar 11, 2010 6:32 pm    Post subject: Just so there's a resolution [Login to view extended thread Info.]

This is a corrupt outlprnt file delete this file with outlook closed and then reopen outlook and the issue should be resolved. You will loose any custom page sizes/styles though. You cannot search for this file and it's location depends on your OS.

Copied from outlook-tips.net/beginner/filepath.htm

Vista:
If you are using Vista, the default location for the PST is

C:\Users\username\AppData\Local\Microsoft\Outlook

Other Outlook files, like the Navigation pane customization file (*.xml), toolbar customization file (outcmd.dat), send and receive customizations (*.srs), and print customizations (outlprnt) are at

C:\Users\username\AppData\Roaming\Microsoft\Outlook

As a shortcut to looking for the files, you can copy and paste these lines in Windows Explorer address bar to open the folder:

To see the PST files in Vista, paste this line:

%USERPROFILE%\AppData\Local\Microsoft\Outlook

To access the folder holding the toolbar, Outlprnt, VBA, navigation pane, and nickname files, use the following line:

%USERPROFILE%\AppData\Roaming\Microsoft\Outlook

Windows XP / 2000:
If you are using Windows XP or Windows 2000, the files are in the following locations:

C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook

C:\Documents and Settings\username\Application Data\Microsoft\Outlook

To see the PST files in Windows XP, paste this line on the address bar of Windows Explorer:

%USERPROFILE%\Local Settings\Application Data\Microsoft\Outlook

To access the folder holding the toolbar, Outlprnt, VBA, rules, and nickname files, use the following line in Windows XP:

%USERPROFILE%\Application Data\Microsoft\Outlook
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