Outlook 2002--how to remove registry key for removed 3rd p..

tomjonesrocks · External Since: Nov 19, 2005 Posts: 5

Every time I launch Outlook I get an error that says:

"The add-in "C:\Program Files\Logitech\SetPoint\KEMMAPI.DLL" could not be
installed or loaded. This problem may be resolved by using Detect and Repair
on the Help Menu. Unable to load "C:\Program
Files\Logitech\SetPoint\KEMMA...". You may be out of memory, out of system
resources, or missing a .dll file."

This occurred because I installed and then decided to return a MX5000
Logitech Desktop. Their uninstaller software leaves this key in Outlook and
their tech support monkeys were unable to help with the problem, even after 2
hours on the phone.

I've searched the registry in regedit and searched for "SetPoint", etc., and
just randomly deleting things feels a bit wierd. Is there some way to
manage/delete references to add-ins for Outlook 2002? I already launched
Detect and Repair, but haven't yet tried the one that offers to discard
custom settings and start over.

Any suggestions would be greatly appreciated. Thanks!

Vince Averello [MVP-Outlo · External Since: Sep 05, 2003 Posts: 6707

See if that DLL is mentioned in this key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions

Delete the value that contains a pointer to the bad DLL

"tomjonesrocks" <tomjonesrocks DeleteThis @discussions.microsoft.com> wrote in message
news:E43A63F0-5165-4550-8CB9-CA4AC7EE3A42@microsoft.com...
> Every time I launch Outlook I get an error that says:
>
> "The add-in "C:\Program Files\Logitech\SetPoint\KEMMAPI.DLL" could not be
> installed or loaded. This problem may be resolved by using Detect and
> Repair
> on the Help Menu. Unable to load "C:\Program
> Files\Logitech\SetPoint\KEMMA...". You may be out of memory, out of
> system
> resources, or missing a .dll file."
>
> This occurred because I installed and then decided to return a MX5000
> Logitech Desktop. Their uninstaller software leaves this key in Outlook
> and
> their tech support monkeys were unable to help with the problem, even
> after 2
> hours on the phone.
>
> I've searched the registry in regedit and searched for "SetPoint", etc.,
> and
> just randomly deleting things feels a bit wierd. Is there some way to
> manage/delete references to add-ins for Outlook 2002? I already launched
> Detect and Repair, but haven't yet tried the one that offers to discard
> custom settings and start over.
>
> Any suggestions would be greatly appreciated. Thanks!

tomjonesrocks · External Since: Nov 19, 2005 Posts: 5

Bummer. No reference there to this DLL. The only place I can find/have
found a reference to that .dll is in an InprocServer32 folder at
{061AA8B3-68F2-456E-B405-C32CC1B8F2A6}--but deleting that didn't seem to help.

"Vince Averello [MVP-Outlook]" wrote:

> See if that DLL is mentioned in this key:
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions
>
> Delete the value that contains a pointer to the bad DLL

tomjonesrocks · External Since: Nov 19, 2005 Posts: 5

Well actually, I didn't attempt to delete the entire folder at
{061AA8B3-68F2-456E-B405-C32CC1B8F2A6} .... there's a second reference there
to KEMMAPI.KEMMAPIUtils in a ProgID folder there as well.

Vince Averello [MVP-Outlo · External Since: Sep 05, 2003 Posts: 6707

Have you tried deleting the Extend.DAT file?

"tomjonesrocks" <tomjonesrocks.TakeThisOut@discussions.microsoft.com> wrote in message
news:02027A6A-69CD-458D-984F-31C4606966E8@microsoft.com...
> Well actually, I didn't attempt to delete the entire folder at
> {061AA8B3-68F2-456E-B405-C32CC1B8F2A6} .... there's a second reference
> there
> to KEMMAPI.KEMMAPIUtils in a ProgID folder there as well.

tomjonesrocks · External Since: Nov 19, 2005 Posts: 5

No--I haven't--where is this file located?

"Vince Averello [MVP-Outlook]" wrote:

> Have you tried deleting the Extend.DAT file?
>
> "tomjonesrocks" <tomjonesrocks DeleteThis @discussions.microsoft.com> wrote in message
> news:02027A6A-69CD-458D-984F-31C4606966E8@microsoft.com...
> > Well actually, I didn't attempt to delete the entire folder at
> > {061AA8B3-68F2-456E-B405-C32CC1B8F2A6} .... there's a second reference
> > there
> > to KEMMAPI.KEMMAPIUtils in a ProgID folder there as well.
>
>
>

Vince Averello [MVP-Outlo · External Since: Sep 05, 2003 Posts: 6707

Take a look here:
C:\Documents and Settings\<user name>\Local Settings\Application
Data\Microsoft\Outlook

"tomjonesrocks" <tomjonesrocks.RemoveThis@discussions.microsoft.com> wrote in message
news:4AFD465A-6F95-4DCF-9763-B73FB65E70E7@microsoft.com...
> No--I haven't--where is this file located?

tomjonesrocks · External Since: Nov 19, 2005 Posts: 5

Yes! This worked! You solved what two levels of Logitech tech support
people couldn't with well over 90 minutes total on the phone (and weeks to
research).

"Vince Averello [MVP-Outlook]" wrote:

> Take a look here:
> C:\Documents and Settings\<user name>\Local Settings\Application
> Data\Microsoft\Outlook
>
> "tomjonesrocks" <tomjonesrocks.DeleteThis@discussions.microsoft.com> wrote in message
> news:4AFD465A-6F95-4DCF-9763-B73FB65E70E7@microsoft.com...
> > No--I haven't--where is this file located?
>
>
>

sreknob · Joined: Dec 23, 2005 Posts: 1

Deleting the extend.dat file worked for me and removed the "KEMMAPI.DLL" error on Outlook startup.

The extend.dat file can be found at

C:\Documents and Settings\User\Local Settings\Application Data\Microsoft\Outlook

Replace User with your login name.

Please note that the "Local Settings" folder is hidden in the user directory, so you'll have to enable viewing of hidden files to navigate to it (or just type the pathway in an address bar).

Good Luck,
sreknob

Heidi-o · External Since: Apr 14, 2007 Posts: 6

I just posted the same question for Outlook 2007. I also spend 2 hours on the
phone with Logitech. I just followed your advice and removed the extend.dat
file and it worked!
Thanks very much!!

"tomjonesrocks" wrote:

> Every time I launch Outlook I get an error that says:
>
> "The add-in "C:\Program Files\Logitech\SetPoint\KEMMAPI.DLL" could not be
> installed or loaded. This problem may be resolved by using Detect and Repair
> on the Help Menu. Unable to load "C:\Program
> Files\Logitech\SetPoint\KEMMA...". You may be out of memory, out of system
> resources, or missing a .dll file."
>
> This occurred because I installed and then decided to return a MX5000
> Logitech Desktop. Their uninstaller software leaves this key in Outlook and
> their tech support monkeys were unable to help with the problem, even after 2
> hours on the phone.
>
> I've searched the registry in regedit and searched for "SetPoint", etc., and
> just randomly deleting things feels a bit wierd. Is there some way to
> manage/delete references to add-ins for Outlook 2002? I already launched
> Detect and Repair, but haven't yet tried the one that offers to discard
> custom settings and start over.
>
> Any suggestions would be greatly appreciated. Thanks!