Opening Word crashes every time

KC · External Since: Dec 09, 2004 Posts: 31

Using office XP, word worked fine, now just started to crash every time we
try to open it. reads: Word failed to start correctly last time...etc. asks
to start in safe mode. If yes, starts in safe mode if no, get microsoft has
experienced a probem and needs to close...etc. If you recover and restart,
does the same thing. I tried uninstalling and re-installing with no luck.

Jay Freedman · External Since: Sep 16, 2003 Posts: 2317

KC wrote:
> Using office XP, word worked fine, now just started to crash every
> time we try to open it. reads: Word failed to start correctly last
> time...etc. asks to start in safe mode. If yes, starts in safe mode
> if no, get microsoft has experienced a probem and needs to
> close...etc. If you recover and restart, does the same thing. I
> tried uninstalling and re-installing with no luck.

See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org

KC · External Since: Dec 09, 2004 Posts: 31

no normal.dot file available to change, tried changing the registry key, no
love. I'm still on the network, no network printer conflicts. I don't use
norton antivirus. Still no good.

Anne Troy · External Since: Jun 19, 2005 Posts: 3716

Steps to troubleshooting Word:
http://www.officearticles.com/word/steps_to_troubleshooting_microsoft_word.htm
*******************
~Anne Troy

www.OfficeArticles.com
www.MyExpertsOnline.com

"KC" <KC.DeleteThis@discussions.microsoft.com> wrote in message
news:42146978-9D8E-47E7-928C-0425E044A52A@microsoft.com...
> Using office XP, word worked fine, now just started to crash every time we
> try to open it. reads: Word failed to start correctly last time...etc.
asks
> to start in safe mode. If yes, starts in safe mode if no, get microsoft
has
> experienced a probem and needs to close...etc. If you recover and
restart,
> does the same thing. I tried uninstalling and re-installing with no luck.

Suzanne S. Barnhill · External Since: Sep 26, 2003 Posts: 24065

You almost certainly have a Normal.dot. See
http://word.mvps.org/FAQs/AppErrors/BlankDocNotBlank.htm for instructions on
finding it.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"KC" <KC RemoveThis @discussions.microsoft.com> wrote in message
news:0437921E-43E3-4637-B6E2-7DA5CE8994DB@microsoft.com...
> no normal.dot file available to change, tried changing the registry key,
no
> love. I'm still on the network, no network printer conflicts. I don't
use
> norton antivirus. Still no good.

KC · External Since: Dec 09, 2004 Posts: 31

I have done the searches, and they always come up negative. Plus, everytime
I open word, it's always blank. I can't find one

ram paudel · External Since: Oct 29, 2009 Posts: 1

Please find Normal.doc templete from the following location
C:\Documents and Settings\username\Application Data\Microsoft\Templets

Delete the Normal.doc file, winword automatically creates the file.

Ram Paudel

url:http://www.ureader.com/msg/10011079.aspx

Philip Herlihy · External Since: Oct 29, 2009 Posts: 1

ram paudel wrote:
> Please find Normal.doc templete from the following location
> C:\Documents and Settings\username\Application Data\Microsoft\Templets
>
> Delete the Normal.doc file, winword automatically creates the file.
>
> Ram Paudel
>
> url:http://www.ureader.com/msg/10011079.aspx

Shouldn't that be Normal.dot?

Phil, London