Office 2007 SP2 Install: BCM Update Failure

RDU · External Since: Oct 12, 2005 Posts: 58

After installing Office 2007 SP2, I noted the BCM update failed:

Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
Installation date: ‎5/‎25/‎2009 4:27 PM
Installation status: Failed
Error details: Code 779
Update type: Important
Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
improvements and fixes functionality issues reported by customers.
More information:
http://www.microsoft.com/downloads/details.aspx?FamilyId=405aa7e9-e63b...7b-a49b
Help and Support:
http://support.microsoft.com/?LN=en-us

I then started OL & after S/R completed I received the following error dialog:

"Microsoft Office Outlook - Cannot start processing services. There is not
enough free memory to run this program. Quit one or more programs, and then
try again."

I then disabled all add-ins & proceeded to add them back one by one. OL ran
fine until I enabled BCM & I received the same error dialog as above.

After reading here, and on several other Web services, that the file
'mapisvc.inf' might be the culprit I was finally able to gain Administrator
rights as it was initially locked out by SYSTEM. After gaining rights, I
successfully installed the SP2 BCM update. In doing so it automatically
reloaded BCM as an add-in in OL. After running S/R I once again received the
out of memory dialog as before.

So, I'm back to square one. Ideas anyone?

Tbour · External Since: May 27, 2009 Posts: 2

I had exactly the same thing happen to me. Installing BCM SP2 caused me to
get an "out of memory" error while loading BCM. Outlook seemed to function
OK but BCM would not run. The only way to get it to work again was to
uninstall Office 2007, I was not able to find any uninstall capability for
BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
with BCM SP2 gone. Ugh.

I actually changed to a new HP Pavillion after all this thinking the problem
would go away. It still happend. My conclusion is that there is something
about my Outlook file or BCM file that is causing the problem. Any
suggestions would be greatly appreciate.

"RDU" wrote:

> After installing Office 2007 SP2, I noted the BCM update failed:
>
> Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> Installation date: ‎5/‎25/‎2009 4:27 PM
> Installation status: Failed
> Error details: Code 779
> Update type: Important
> Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> improvements and fixes functionality issues reported by customers.
> More information:
> http://www.microsoft.com/downloads/details.aspx?FamilyId=405aa7e9-e63b...7b-a49b
> Help and Support:
> http://support.microsoft.com/?LN=en-us
>
> I then started OL & after S/R completed I received the following error dialog:
>
> "Microsoft Office Outlook - Cannot start processing services. There is not
> enough free memory to run this program. Quit one or more programs, and then
> try again."
>
> I then disabled all add-ins & proceeded to add them back one by one. OL ran
> fine until I enabled BCM & I received the same error dialog as above.
>
> After reading here, and on several other Web services, that the file
> 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> rights as it was initially locked out by SYSTEM. After gaining rights, I
> successfully installed the SP2 BCM update. In doing so it automatically
> reloaded BCM as an add-in in OL. After running S/R I once again received the
> out of memory dialog as before.
>
> So, I'm back to square one. Ideas anyone?

RDU · External Since: Oct 12, 2005 Posts: 58

I hear you! As I mentioned below after reading here, and on several other Web
services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
appears to have worked for others, was to gain Administrator rights as it was
initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
this didn't work for me. As a last ditch effort I'm going to uninstall all of
the SP2 updatez once again then 'patch' the file to see if it works the 2nd
time around!

"Tbour" wrote:

> I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> get an "out of memory" error while loading BCM. Outlook seemed to function
> OK but BCM would not run. The only way to get it to work again was to
> uninstall Office 2007, I was not able to find any uninstall capability for
> BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> with BCM SP2 gone. Ugh.
>
> I actually changed to a new HP Pavillion after all this thinking the problem
> would go away. It still happend. My conclusion is that there is something
> about my Outlook file or BCM file that is causing the problem. Any
> suggestions would be greatly appreciate.
>
>
>
> "RDU" wrote:
>
> > After installing Office 2007 SP2, I noted the BCM update failed:
> >
> > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > Installation date: ‎5/‎25/‎2009 4:27 PM
> > Installation status: Failed
> > Error details: Code 779
> > Update type: Important
> > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > improvements and fixes functionality issues reported by customers.
> > More information:
> > http://www.microsoft.com/downloads/details.aspx?FamilyId=405aa7e9-e63b...7b-a49b
> > Help and Support:
> > http://support.microsoft.com/?LN=en-us
> >
> > I then started OL & after S/R completed I received the following error dialog:
> >
> > "Microsoft Office Outlook - Cannot start processing services. There is not
> > enough free memory to run this program. Quit one or more programs, and then
> > try again."
> >
> > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > fine until I enabled BCM & I received the same error dialog as above.
> >
> > After reading here, and on several other Web services, that the file
> > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > successfully installed the SP2 BCM update. In doing so it automatically
> > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > out of memory dialog as before.
> >
> > So, I'm back to square one. Ideas anyone?

Tbour · External Since: May 27, 2009 Posts: 2

Would you mind sending me the links to the other websites that discuss the
issue.

Thanks.

"RDU" wrote:

> I hear you! As I mentioned below after reading here, and on several other Web
> services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> appears to have worked for others, was to gain Administrator rights as it was
> initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> this didn't work for me. As a last ditch effort I'm going to uninstall all of
> the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> time around!
>
> "Tbour" wrote:
>
> > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > get an "out of memory" error while loading BCM. Outlook seemed to function
> > OK but BCM would not run. The only way to get it to work again was to
> > uninstall Office 2007, I was not able to find any uninstall capability for
> > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > with BCM SP2 gone. Ugh.
> >
> > I actually changed to a new HP Pavillion after all this thinking the problem
> > would go away. It still happend. My conclusion is that there is something
> > about my Outlook file or BCM file that is causing the problem. Any
> > suggestions would be greatly appreciate.
> >
> >
> >
> > "RDU" wrote:
> >
> > > After installing Office 2007 SP2, I noted the BCM update failed:
> > >
> > > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > > Installation date: ‎5/‎25/‎2009 4:27 PM
> > > Installation status: Failed
> > > Error details: Code 779
> > > Update type: Important
> > > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > > improvements and fixes functionality issues reported by customers.
> > > More information:
> > > http://www.microsoft.com/downloads/details.aspx?FamilyId=405aa7e9-e63b...7b-a49b
> > > Help and Support:
> > > http://support.microsoft.com/?LN=en-us
> > >
> > > I then started OL & after S/R completed I received the following error dialog:
> > >
> > > "Microsoft Office Outlook - Cannot start processing services. There is not
> > > enough free memory to run this program. Quit one or more programs, and then
> > > try again."
> > >
> > > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > > fine until I enabled BCM & I received the same error dialog as above.
> > >
> > > After reading here, and on several other Web services, that the file
> > > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > > successfully installed the SP2 BCM update. In doing so it automatically
> > > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > > out of memory dialog as before.
> > >
> > > So, I'm back to square one. Ideas anyone?

DaveG · External Since: Mar 04, 2006 Posts: 20

YES please post the links to the patche/s that fix this problem - I have
exactly the same due to the SP2 and Outlook 2007 + BCM update.

"Tbour" wrote:

> Would you mind sending me the links to the other websites that discuss the
> issue.
>
> Thanks.
>
> "RDU" wrote:
>
> > I hear you! As I mentioned below after reading here, and on several other Web
> > services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> > appears to have worked for others, was to gain Administrator rights as it was
> > initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> > this didn't work for me. As a last ditch effort I'm going to uninstall all of
> > the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> > time around!
> >
> > "Tbour" wrote:
> >
> > > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > > get an "out of memory" error while loading BCM. Outlook seemed to function
> > > OK but BCM would not run. The only way to get it to work again was to
> > > uninstall Office 2007, I was not able to find any uninstall capability for
> > > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > > with BCM SP2 gone. Ugh.
> > >
> > > I actually changed to a new HP Pavillion after all this thinking the problem
> > > would go away. It still happend. My conclusion is that there is something
> > > about my Outlook file or BCM file that is causing the problem. Any
> > > suggestions would be greatly appreciate.
> > >
> > >
> > >
> > > "RDU" wrote:
> > >
> > > > After installing Office 2007 SP2, I noted the BCM update failed:
> > > >
> > > > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > > > Installation date: ‎5/‎25/‎2009 4:27 PM
> > > > Installation status: Failed
> > > > Error details: Code 779
> > > > Update type: Important
> > > > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > > > improvements and fixes functionality issues reported by customers.
> > > > More information:
> > > > http://www.microsoft.com/downloads/details.aspx?FamilyId=405aa7e9-e63b...7b-a49b
> > > > Help and Support:
> > > > http://support.microsoft.com/?LN=en-us
> > > >
> > > > I then started OL & after S/R completed I received the following error dialog:
> > > >
> > > > "Microsoft Office Outlook - Cannot start processing services. There is not
> > > > enough free memory to run this program. Quit one or more programs, and then
> > > > try again."
> > > >
> > > > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > > > fine until I enabled BCM & I received the same error dialog as above.
> > > >
> > > > After reading here, and on several other Web services, that the file
> > > > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > > > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > > > successfully installed the SP2 BCM update. In doing so it automatically
> > > > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > > > out of memory dialog as before.
> > > >
> > > > So, I'm back to square one. Ideas anyone?

DaveG · External Since: Mar 04, 2006 Posts: 20

Yes please - a link to a fix would be great...

"Tbour" wrote:

> Would you mind sending me the links to the other websites that discuss the
> issue.
>
> Thanks.
>
> "RDU" wrote:
>
> > I hear you! As I mentioned below after reading here, and on several other Web
> > services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> > appears to have worked for others, was to gain Administrator rights as it was
> > initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> > this didn't work for me. As a last ditch effort I'm going to uninstall all of
> > the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> > time around!
> >
> > "Tbour" wrote:
> >
> > > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > > get an "out of memory" error while loading BCM. Outlook seemed to function
> > > OK but BCM would not run. The only way to get it to work again was to
> > > uninstall Office 2007, I was not able to find any uninstall capability for
> > > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > > with BCM SP2 gone. Ugh.
> > >
> > > I actually changed to a new HP Pavillion after all this thinking the problem
> > > would go away. It still happend. My conclusion is that there is something
> > > about my Outlook file or BCM file that is causing the problem. Any
> > > suggestions would be greatly appreciate.
> > >
> > >
> > >
> > > "RDU" wrote:
> > >
> > > > After installing Office 2007 SP2, I noted the BCM update failed:
> > > >
> > > > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > > > Installation date: ‎5/‎25/‎2009 4:27 PM
> > > > Installation status: Failed
> > > > Error details: Code 779
> > > > Update type: Important
> > > > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > > > improvements and fixes functionality issues reported by customers.
> > > > More information:
> > > > http://www.microsoft.com/downloads/details.aspx?FamilyId=405aa7e9-e63b...7b-a49b
> > > > Help and Support:
> > > > http://support.microsoft.com/?LN=en-us
> > > >
> > > > I then started OL & after S/R completed I received the following error dialog:
> > > >
> > > > "Microsoft Office Outlook - Cannot start processing services. There is not
> > > > enough free memory to run this program. Quit one or more programs, and then
> > > > try again."
> > > >
> > > > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > > > fine until I enabled BCM & I received the same error dialog as above.
> > > >
> > > > After reading here, and on several other Web services, that the file
> > > > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > > > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > > > successfully installed the SP2 BCM update. In doing so it automatically
> > > > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > > > out of memory dialog as before.
> > > >
> > > > So, I'm back to square one. Ideas anyone?

RDU · External Since: Oct 12, 2005 Posts: 58

Dave & Tbour,
I'll have to check my browser history from a couple of days ago & post them.
However, you may want to consider just uninstalling SP2. I subscribe to a
very reputable Windows newsletter called Windows Secrets. They have a patch
"guru" who definitely knows her stuff! I only wish I'd read the article prior
to installing. Basically, there's nothing earth shattering in the update so
I'm uninstalling & waiting for more news. It was written on May 12. I've
copied it here for you in case you want to do the same.
--Randy

Finally! An Office service pack you can remove
By Susan Bradley

Previous Office service packs could be undone only by uninstalling the
entire suite and then reinstalling it.

Office 2007 Service Pack 2 changes this and adds PDF and OpenDocument
support, but I still urge you to wait before installing the update.

Office 2007 SP2
Don't rush to install this Office service pack

The biggest news in the patching world within the past few weeks is that
Office 2007 Service Pack 2 — described in Microsoft Knowledge Base article
953195 — is actually uninstallable. If you needed to remove an Office service
pack prior to this release, you had to uninstall the whole application and
reinstall it from scratch minus the service pack.

Office 2007 SP2 adds the ability to save files as PDFs without having to
install additional software. The service pack also lets Office workers use
the OpenDocument format, which facilitates file exchanges.

While I'm pleased that Office has an uninstall tool, which is documented in
KB article 954914, actually using the removal tool is no walk in the park. An
Office blog post shows that the process is clearly not for the faint of
heart. I hope that Microsoft will consider this as version 1 of the
service-pack-uninstall feature and will make future releases easier to use.

Should you install Office 2007 SP2? I recommend people in larger firms test
the service pack with their line-of-business applications that depend on
Office. For everyone else, I'm still testing this patch and am not yet ready
to give you the go-ahead at this time.

http://support.microsoft.com/default.aspx?scid=kb;en-us;954914

"DaveG" wrote:

> YES please post the links to the patche/s that fix this problem - I have
> exactly the same due to the SP2 and Outlook 2007 + BCM update.
>
> "Tbour" wrote:
>
> > Would you mind sending me the links to the other websites that discuss the
> > issue.
> >
> > Thanks.
> >
> > "RDU" wrote:
> >
> > > I hear you! As I mentioned below after reading here, and on several other Web
> > > services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> > > appears to have worked for others, was to gain Administrator rights as it was
> > > initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> > > this didn't work for me. As a last ditch effort I'm going to uninstall all of
> > > the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> > > time around!
> > >
> > > "Tbour" wrote:
> > >
> > > > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > > > get an "out of memory" error while loading BCM. Outlook seemed to function
> > > > OK but BCM would not run. The only way to get it to work again was to
> > > > uninstall Office 2007, I was not able to find any uninstall capability for
> > > > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > > > with BCM SP2 gone. Ugh.
> > > >
> > > > I actually changed to a new HP Pavillion after all this thinking the problem
> > > > would go away. It still happend. My conclusion is that there is something
> > > > about my Outlook file or BCM file that is causing the problem. Any
> > > > suggestions would be greatly appreciate.
> > > >
> > > >
> > > >
> > > > "RDU" wrote:
> > > >
> > > > > After installing Office 2007 SP2, I noted the BCM update failed:
> > > > >
> > > > > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > > > > Installation date: ‎5/‎25/‎2009 4:27 PM
> > > > > Installation status: Failed
> > > > > Error details: Code 779
> > > > > Update type: Important
> > > > > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > > > > improvements and fixes functionality issues reported by customers.
> > > > > More information:
> > > > > http://www.microsoft.com/downloads/details.aspx?FamilyId=405aa7e9-e63b...7b-a49b
> > > > > Help and Support:
> > > > > http://support.microsoft.com/?LN=en-us
> > > > >
> > > > > I then started OL & after S/R completed I received the following error dialog:
> > > > >
> > > > > "Microsoft Office Outlook - Cannot start processing services. There is not
> > > > > enough free memory to run this program. Quit one or more programs, and then
> > > > > try again."
> > > > >
> > > > > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > > > > fine until I enabled BCM & I received the same error dialog as above.
> > > > >
> > > > > After reading here, and on several other Web services, that the file
> > > > > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > > > > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > > > > successfully installed the SP2 BCM update. In doing so it automatically
> > > > > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > > > > out of memory dialog as before.
> > > > >
> > > > > So, I'm back to square one. Ideas anyone?

DaveG · External Since: Mar 04, 2006 Posts: 20

Thanks for the info, good to know there is a future resolution...

For now, I had to make a sacrifice but I got Outlook working with SP2.

I uninstalled SP2 - (reverted to a restore point - but it would not roll
back to any more than the immediate restore point prior to this update and I
wanted to go back a few more days).

I uninstalled the BCM update and office update - basically ended up at Vista
SP1 - however the BCM update would not completely uninstall as when I
rebooted and fired up again I was still getting the "not enough memory and
processes could not run" errors.

I uninstalled Business Contact Manager (it needed the original installation
CD which I had with me) and re-booted again.

Now Outlook ran perfectly - and faster than I'd seen it in a long time.
I re-installed the office and Vista SP2 updates and re-booted. Outlook still
performing perfectly.

The "only thing I lost" was all my BCM contacts - a good number of hours
work - BUT I have all my email accounts working, folders and files
(attachments) behaving properly plus my calendar with appts still there.

I may gather the courage to re-install BCM - but I am still grieving over
the lost hours and data from this last episode to even think about that yet.
I might just go buy Act! and have done with it...

Hope this helps..

"DaveG" wrote:

> Yes please - a link to a fix would be great...
>
> "Tbour" wrote:
>
> > Would you mind sending me the links to the other websites that discuss the
> > issue.
> >
> > Thanks.
> >
> > "RDU" wrote:
> >
> > > I hear you! As I mentioned below after reading here, and on several other Web
> > > services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> > > appears to have worked for others, was to gain Administrator rights as it was
> > > initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> > > this didn't work for me. As a last ditch effort I'm going to uninstall all of
> > > the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> > > time around!
> > >
> > > "Tbour" wrote:
> > >
> > > > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > > > get an "out of memory" error while loading BCM. Outlook seemed to function
> > > > OK but BCM would not run. The only way to get it to work again was to
> > > > uninstall Office 2007, I was not able to find any uninstall capability for
> > > > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > > > with BCM SP2 gone. Ugh.
> > > >
> > > > I actually changed to a new HP Pavillion after all this thinking the problem
> > > > would go away. It still happend. My conclusion is that there is something
> > > > about my Outlook file or BCM file that is causing the problem. Any
> > > > suggestions would be greatly appreciate.
> > > >
> > > >
> > > >
> > > > "RDU" wrote:
> > > >
> > > > > After installing Office 2007 SP2, I noted the BCM update failed:
> > > > >
> > > > > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > > > > Installation date: ‎5/‎25/‎2009 4:27 PM
> > > > > Installation status: Failed
> > > > > Error details: Code 779
> > > > > Update type: Important
> > > > > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > > > > improvements and fixes functionality issues reported by customers.
> > > > > More information:
> > > > > http://www.microsoft.com/downloads/details.aspx?FamilyId=405aa7e9-e63b...7b-a49b
> > > > > Help and Support:
> > > > > http://support.microsoft.com/?LN=en-us
> > > > >
> > > > > I then started OL & after S/R completed I received the following error dialog:
> > > > >
> > > > > "Microsoft Office Outlook - Cannot start processing services. There is not
> > > > > enough free memory to run this program. Quit one or more programs, and then
> > > > > try again."
> > > > >
> > > > > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > > > > fine until I enabled BCM & I received the same error dialog as above.
> > > > >
> > > > > After reading here, and on several other Web services, that the file
> > > > > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > > > > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > > > > successfully installed the SP2 BCM update. In doing so it automatically
> > > > > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > > > > out of memory dialog as before.
> > > > >
> > > > > So, I'm back to square one. Ideas anyone?

RDU · External Since: Oct 12, 2005 Posts: 58

Dave--
No problem. Actually your scenario below was similar to one of the links I
saw with some minor variations. I had thought about uninstalling/reinstalling
one more time before getting rid of SP2 entirely. Given your success below
I'll give it a shot & let you know if it works for me!
--Randy

"DaveG" wrote:

> Thanks for the info, good to know there is a future resolution...
>
> For now, I had to make a sacrifice but I got Outlook working with SP2.
>
> I uninstalled SP2 - (reverted to a restore point - but it would not roll
> back to any more than the immediate restore point prior to this update and I
> wanted to go back a few more days).
>
> I uninstalled the BCM update and office update - basically ended up at Vista
> SP1 - however the BCM update would not completely uninstall as when I
> rebooted and fired up again I was still getting the "not enough memory and
> processes could not run" errors.
>
> I uninstalled Business Contact Manager (it needed the original installation
> CD which I had with me) and re-booted again.
>
> Now Outlook ran perfectly - and faster than I'd seen it in a long time.
> I re-installed the office and Vista SP2 updates and re-booted. Outlook still
> performing perfectly.
>
> The "only thing I lost" was all my BCM contacts - a good number of hours
> work - BUT I have all my email accounts working, folders and files
> (attachments) behaving properly plus my calendar with appts still there.
>
> I may gather the courage to re-install BCM - but I am still grieving over
> the lost hours and data from this last episode to even think about that yet.
> I might just go buy Act! and have done with it...
>
> Hope this helps..
>
> "DaveG" wrote:
>
> > Yes please - a link to a fix would be great...
> >
> > "Tbour" wrote:
> >
> > > Would you mind sending me the links to the other websites that discuss the
> > > issue.
> > >
> > > Thanks.
> > >
> > > "RDU" wrote:
> > >
> > > > I hear you! As I mentioned below after reading here, and on several other Web
> > > > services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> > > > appears to have worked for others, was to gain Administrator rights as it was
> > > > initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> > > > this didn't work for me. As a last ditch effort I'm going to uninstall all of
> > > > the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> > > > time around!
> > > >
> > > > "Tbour" wrote:
> > > >
> > > > > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > > > > get an "out of memory" error while loading BCM. Outlook seemed to function
> > > > > OK but BCM would not run. The only way to get it to work again was to
> > > > > uninstall Office 2007, I was not able to find any uninstall capability for
> > > > > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > > > > with BCM SP2 gone. Ugh.
> > > > >
> > > > > I actually changed to a new HP Pavillion after all this thinking the problem
> > > > > would go away. It still happend. My conclusion is that there is something
> > > > > about my Outlook file or BCM file that is causing the problem. Any
> > > > > suggestions would be greatly appreciate.
> > > > >
> > > > >
> > > > >
> > > > > "RDU" wrote:
> > > > >
> > > > > > After installing Office 2007 SP2, I noted the BCM update failed:
> > > > > >
> > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > > > > > Installation date: ‎5/‎25/‎2009 4:27 PM
> > > > > > Installation status: Failed
> > > > > > Error details: Code 779
> > > > > > Update type: Important
> > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > > > > > improvements and fixes functionality issues reported by customers.
> > > > > > More information:
> > > > > > http://www.microsoft.com/downloads/details.aspx?FamilyId=405aa7e9-e63b...7b-a49b
> > > > > > Help and Support:
> > > > > > http://support.microsoft.com/?LN=en-us
> > > > > >
> > > > > > I then started OL & after S/R completed I received the following error dialog:
> > > > > >
> > > > > > "Microsoft Office Outlook - Cannot start processing services. There is not
> > > > > > enough free memory to run this program. Quit one or more programs, and then
> > > > > > try again."
> > > > > >
> > > > > > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > > > > > fine until I enabled BCM & I received the same error dialog as above.
> > > > > >
> > > > > > After reading here, and on several other Web services, that the file
> > > > > > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > > > > > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > > > > > successfully installed the SP2 BCM update. In doing so it automatically
> > > > > > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > > > > > out of memory dialog as before.
> > > > > >
> > > > > > So, I'm back to square one. Ideas anyone?

DaveG · External Since: Mar 04, 2006 Posts: 20

Hi Randy

Good to know its helped you come to a decision. If you get the courage I
lacked (and spirit - too many hours worth of data gone with the wind) - and
you re-install BCM - I'd love to know how it goes again.
Regards
Dave

"RDU" wrote:

> Dave--
> No problem. Actually your scenario below was similar to one of the links I
> saw with some minor variations. I had thought about uninstalling/reinstalling
> one more time before getting rid of SP2 entirely. Given your success below
> I'll give it a shot & let you know if it works for me!
> --Randy
>
> "DaveG" wrote:
>
> > Thanks for the info, good to know there is a future resolution...
> >
> > For now, I had to make a sacrifice but I got Outlook working with SP2.
> >
> > I uninstalled SP2 - (reverted to a restore point - but it would not roll
> > back to any more than the immediate restore point prior to this update and I
> > wanted to go back a few more days).
> >
> > I uninstalled the BCM update and office update - basically ended up at Vista
> > SP1 - however the BCM update would not completely uninstall as when I
> > rebooted and fired up again I was still getting the "not enough memory and
> > processes could not run" errors.
> >
> > I uninstalled Business Contact Manager (it needed the original installation
> > CD which I had with me) and re-booted again.
> >
> > Now Outlook ran perfectly - and faster than I'd seen it in a long time.
> > I re-installed the office and Vista SP2 updates and re-booted. Outlook still
> > performing perfectly.
> >
> > The "only thing I lost" was all my BCM contacts - a good number of hours
> > work - BUT I have all my email accounts working, folders and files
> > (attachments) behaving properly plus my calendar with appts still there.
> >
> > I may gather the courage to re-install BCM - but I am still grieving over
> > the lost hours and data from this last episode to even think about that yet.
> > I might just go buy Act! and have done with it...
> >
> > Hope this helps..
> >
> > "DaveG" wrote:
> >
> > > Yes please - a link to a fix would be great...
> > >
> > > "Tbour" wrote:
> > >
> > > > Would you mind sending me the links to the other websites that discuss the
> > > > issue.
> > > >
> > > > Thanks.
> > > >
> > > > "RDU" wrote:
> > > >
> > > > > I hear you! As I mentioned below after reading here, and on several other Web
> > > > > services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> > > > > appears to have worked for others, was to gain Administrator rights as it was
> > > > > initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> > > > > this didn't work for me. As a last ditch effort I'm going to uninstall all of
> > > > > the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> > > > > time around!
> > > > >
> > > > > "Tbour" wrote:
> > > > >
> > > > > > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > > > > > get an "out of memory" error while loading BCM. Outlook seemed to function
> > > > > > OK but BCM would not run. The only way to get it to work again was to
> > > > > > uninstall Office 2007, I was not able to find any uninstall capability for
> > > > > > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > > > > > with BCM SP2 gone. Ugh.
> > > > > >
> > > > > > I actually changed to a new HP Pavillion after all this thinking the problem
> > > > > > would go away. It still happend. My conclusion is that there is something
> > > > > > about my Outlook file or BCM file that is causing the problem. Any
> > > > > > suggestions would be greatly appreciate.
> > > > > >
> > > > > >
> > > > > >
> > > > > > "RDU" wrote:
> > > > > >
> > > > > > > After installing Office 2007 SP2, I noted the BCM update failed:
> > > > > > >
> > > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > > > > > > Installation date: ‎5/‎25/‎2009 4:27 PM
> > > > > > > Installation status: Failed
> > > > > > > Error details: Code 779
> > > > > > > Update type: Important
> > > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > > > > > > improvements and fixes functionality issues reported by customers.
> > > > > > > More information:
> > > > > > > http://www.microsoft.com/downloads/details.aspx?FamilyId=405aa7e9-e63b...7b-a49b
> > > > > > > Help and Support:
> > > > > > > http://support.microsoft.com/?LN=en-us
> > > > > > >
> > > > > > > I then started OL & after S/R completed I received the following error dialog:
> > > > > > >
> > > > > > > "Microsoft Office Outlook - Cannot start processing services. There is not
> > > > > > > enough free memory to run this program. Quit one or more programs, and then
> > > > > > > try again."
> > > > > > >
> > > > > > > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > > > > > > fine until I enabled BCM & I received the same error dialog as above.
> > > > > > >
> > > > > > > After reading here, and on several other Web services, that the file
> > > > > > > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > > > > > > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > > > > > > successfully installed the SP2 BCM update. In doing so it automatically
> > > > > > > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > > > > > > out of memory dialog as before.
> > > > > > >
> > > > > > > So, I'm back to square one. Ideas anyone?

DaveG · External Since: Mar 04, 2006 Posts: 20

Feel really sick for you. I lost my BCM data - but got my machine running
again properly.
Instances like this where MS is at faault - they should forgo any charge -
it was / is their sotware that has screwed our machines and already cost us
downtime and dataloss - which in this instance even having a backup would not
resolve.

You can only restore a backup if you programme is working properly.

Good luck Randy.

"DaveG" wrote:

> YES please post the links to the patche/s that fix this problem - I have
> exactly the same due to the SP2 and Outlook 2007 + BCM update.
>
> "Tbour" wrote:
>
> > Would you mind sending me the links to the other websites that discuss the
> > issue.
> >
> > Thanks.
> >
> > "RDU" wrote:
> >
> > > I hear you! As I mentioned below after reading here, and on several other Web
> > > services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> > > appears to have worked for others, was to gain Administrator rights as it was
> > > initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> > > this didn't work for me. As a last ditch effort I'm going to uninstall all of
> > > the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> > > time around!
> > >
> > > "Tbour" wrote:
> > >
> > > > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > > > get an "out of memory" error while loading BCM. Outlook seemed to function
> > > > OK but BCM would not run. The only way to get it to work again was to
> > > > uninstall Office 2007, I was not able to find any uninstall capability for
> > > > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > > > with BCM SP2 gone. Ugh.
> > > >
> > > > I actually changed to a new HP Pavillion after all this thinking the problem
> > > > would go away. It still happend. My conclusion is that there is something
> > > > about my Outlook file or BCM file that is causing the problem. Any
> > > > suggestions would be greatly appreciate.
> > > >
> > > >
> > > >
> > > > "RDU" wrote:
> > > >
> > > > > After installing Office 2007 SP2, I noted the BCM update failed:
> > > > >
> > > > > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > > > > Installation date: ‎5/‎25/‎2009 4:27 PM
> > > > > Installation status: Failed
> > > > > Error details: Code 779
> > > > > Update type: Important
> > > > > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > > > > improvements and fixes functionality issues reported by customers.
> > > > > More information:
> > > > > http://www.microsoft.com/downloads/details.aspx?FamilyId=405aa7e9-e63b...7b-a49b
> > > > > Help and Support:
> > > > > http://support.microsoft.com/?LN=en-us
> > > > >
> > > > > I then started OL & after S/R completed I received the following error dialog:
> > > > >
> > > > > "Microsoft Office Outlook - Cannot start processing services. There is not
> > > > > enough free memory to run this program. Quit one or more programs, and then
> > > > > try again."
> > > > >
> > > > > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > > > > fine until I enabled BCM & I received the same error dialog as above.
> > > > >
> > > > > After reading here, and on several other Web services, that the file
> > > > > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > > > > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > > > > successfully installed the SP2 BCM update. In doing so it automatically
> > > > > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > > > > out of memory dialog as before.
> > > > >
> > > > > So, I'm back to square one. Ideas anyone?

RDU · External Since: Oct 12, 2005 Posts: 58

Actually Dave you make a very good point about MS charging for this incident.
Now that I think about it this happened before on an unrelated issue & they
didn't charge. Stay tuned...
--Randy

"DaveG" wrote:

> Feel really sick for you. I lost my BCM data - but got my machine running
> again properly.
> Instances like this where MS is at faault - they should forgo any charge -
> it was / is their sotware that has screwed our machines and already cost us
> downtime and dataloss - which in this instance even having a backup would not
> resolve.
>
> You can only restore a backup if you programme is working properly.
>
> Good luck Randy.
>
> "DaveG" wrote:
>
> > YES please post the links to the patche/s that fix this problem - I have
> > exactly the same due to the SP2 and Outlook 2007 + BCM update.
> >
> > "Tbour" wrote:
> >
> > > Would you mind sending me the links to the other websites that discuss the
> > > issue.
> > >
> > > Thanks.
> > >
> > > "RDU" wrote:
> > >
> > > > I hear you! As I mentioned below after reading here, and on several other Web
> > > > services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> > > > appears to have worked for others, was to gain Administrator rights as it was
> > > > initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> > > > this didn't work for me. As a last ditch effort I'm going to uninstall all of
> > > > the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> > > > time around!
> > > >
> > > > "Tbour" wrote:
> > > >
> > > > > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > > > > get an "out of memory" error while loading BCM. Outlook seemed to function
> > > > > OK but BCM would not run. The only way to get it to work again was to
> > > > > uninstall Office 2007, I was not able to find any uninstall capability for
> > > > > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > > > > with BCM SP2 gone. Ugh.
> > > > >
> > > > > I actually changed to a new HP Pavillion after all this thinking the problem
> > > > > would go away. It still happend. My conclusion is that there is something
> > > > > about my Outlook file or BCM file that is causing the problem. Any
> > > > > suggestions would be greatly appreciate.
> > > > >
> > > > >
> > > > >
> > > > > "RDU" wrote:
> > > > >
> > > > > > After installing Office 2007 SP2, I noted the BCM update failed:
> > > > > >
> > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > > > > > Installation date: ‎5/‎25/‎2009 4:27 PM
> > > > > > Installation status: Failed
> > > > > > Error details: Code 779
> > > > > > Update type: Important
> > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > > > > > improvements and fixes functionality issues reported by customers.
> > > > > > More information:
> > > > > > http://www.microsoft.com/downloads/details.aspx?FamilyId=405aa7e9-e63b...7b-a49b
> > > > > > Help and Support:
> > > > > > http://support.microsoft.com/?LN=en-us
> > > > > >
> > > > > > I then started OL & after S/R completed I received the following error dialog:
> > > > > >
> > > > > > "Microsoft Office Outlook - Cannot start processing services. There is not
> > > > > > enough free memory to run this program. Quit one or more programs, and then
> > > > > > try again."
> > > > > >
> > > > > > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > > > > > fine until I enabled BCM & I received the same error dialog as above.
> > > > > >
> > > > > > After reading here, and on several other Web services, that the file
> > > > > > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > > > > > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > > > > > successfully installed the SP2 BCM update. In doing so it automatically
> > > > > > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > > > > > out of memory dialog as before.
> > > > > >
> > > > > > So, I'm back to square one. Ideas anyone?

DaveG · External Since: Mar 04, 2006 Posts: 20

Hi Randy, point is you already paid for the software, they gave you an
intitled update which was responsible for developing a fault with your
machine.
Nothing you did brought this on - and if its a Vistaa baased machine which
has been told to take updates and install them - then it was automated too.

Good luck - I believe it would be inappropriate for MS to cause to the
problem - and then charge to fix it.

Dave

"RDU" wrote:

> Actually Dave you make a very good point about MS charging for this incident.
> Now that I think about it this happened before on an unrelated issue & they
> didn't charge. Stay tuned...
> --Randy
>
> "DaveG" wrote:
>
> > Feel really sick for you. I lost my BCM data - but got my machine running
> > again properly.
> > Instances like this where MS is at faault - they should forgo any charge -
> > it was / is their sotware that has screwed our machines and already cost us
> > downtime and dataloss - which in this instance even having a backup would not
> > resolve.
> >
> > You can only restore a backup if you programme is working properly.
> >
> > Good luck Randy.
> >
> > "DaveG" wrote:
> >
> > > YES please post the links to the patche/s that fix this problem - I have
> > > exactly the same due to the SP2 and Outlook 2007 + BCM update.
> > >
> > > "Tbour" wrote:
> > >
> > > > Would you mind sending me the links to the other websites that discuss the
> > > > issue.
> > > >
> > > > Thanks.
> > > >
> > > > "RDU" wrote:
> > > >
> > > > > I hear you! As I mentioned below after reading here, and on several other Web
> > > > > services, that the file 'mapisvc.inf' is the culprit. The fix was, & it
> > > > > appears to have worked for others, was to gain Administrator rights as it was
> > > > > initially locked out by SYSTEM, then reinstall the SP2 BCM update. As I noted
> > > > > this didn't work for me. As a last ditch effort I'm going to uninstall all of
> > > > > the SP2 updatez once again then 'patch' the file to see if it works the 2nd
> > > > > time around!
> > > > >
> > > > > "Tbour" wrote:
> > > > >
> > > > > > I had exactly the same thing happen to me. Installing BCM SP2 caused me to
> > > > > > get an "out of memory" error while loading BCM. Outlook seemed to function
> > > > > > OK but BCM would not run. The only way to get it to work again was to
> > > > > > uninstall Office 2007, I was not able to find any uninstall capability for
> > > > > > BCM SP2. Once I reinstalled Office 2007 from the disks, BCM worked again
> > > > > > with BCM SP2 gone. Ugh.
> > > > > >
> > > > > > I actually changed to a new HP Pavillion after all this thinking the problem
> > > > > > would go away. It still happend. My conclusion is that there is something
> > > > > > about my Outlook file or BCM file that is causing the problem. Any
> > > > > > suggestions would be greatly appreciate.
> > > > > >
> > > > > >
> > > > > >
> > > > > > "RDU" wrote:
> > > > > >
> > > > > > > After installing Office 2007 SP2, I noted the BCM update failed:
> > > > > > >
> > > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 (KB957324)
> > > > > > > Installation date: ‎5/‎25/‎2009 4:27 PM
> > > > > > > Installation status: Failed
> > > > > > > Error details: Code 779
> > > > > > > Update type: Important
> > > > > > > Business Contact Manager for Outlook 2007 Service Pack 2 contains stability
> > > > > > > improvements and fixes functionality issues reported by customers.
> > > > > > > More information:
> > > > > > > http://www.microsoft.com/downloads/details.aspx?FamilyId=405aa7e9-e63b...7b-a49b
> > > > > > > Help and Support:
> > > > > > > http://support.microsoft.com/?LN=en-us
> > > > > > >
> > > > > > > I then started OL & after S/R completed I received the following error dialog:
> > > > > > >
> > > > > > > "Microsoft Office Outlook - Cannot start processing services. There is not
> > > > > > > enough free memory to run this program. Quit one or more programs, and then
> > > > > > > try again."
> > > > > > >
> > > > > > > I then disabled all add-ins & proceeded to add them back one by one. OL ran
> > > > > > > fine until I enabled BCM & I received the same error dialog as above.
> > > > > > >
> > > > > > > After reading here, and on several other Web services, that the file
> > > > > > > 'mapisvc.inf' might be the culprit I was finally able to gain Administrator
> > > > > > > rights as it was initially locked out by SYSTEM. After gaining rights, I
> > > > > > > successfully installed the SP2 BCM update. In doing so it automatically
> > > > > > > reloaded BCM as an add-in in OL. After running S/R I once again received the
> > > > > > > out of memory dialog as before.
> > > > > > >
> > > > > > > So, I'm back to square one. Ideas anyone?