Email Mail Merge to HTML format using Word 2007???

Hi,

thanks for your help.

still have not phoned microsoft.

will do soon

"Peter Jamieson" wrote:

> Sorry I couldn't get any further, but hope you will feel able to share any
> solution even if it does cost...
>
> Peter Jamieson
> "Laila" <Laila DeleteThis @discussions.microsoft.com> wrote in message
> news:F30AADE6-496E-4C5F-B183-1BBB814F3A65@microsoft.com...
> > Hi Peter,
> >
> > Nope, just the one profile.
> >
> > *sigh* I dont have warranty with microsoft, it is an OEM software, but it
> > is
> > important I will pay whatever fees microsoft charges.
> >
> > Once again, thank you for all your help.
> >
> > regards
> >
> > laila
> >
> > "Peter Jamieson" wrote:
> >
> >> Hi Laila,
> >>
> >> At this point I am not sure what to suggest.
> >>
> >> Do you have more than one Outlook profile? You can /probably/ find out in
> >> WinXP by looking at Control Panel, then "Switch to Classic View", then
> >> "Mail", then "Show Profiles".
> >>
> >> One explanation I have seen in the past for this kind of behaviour is
> >> that
> >> Word sends its mails to the "currently-logged in" profile or "default"
> >> profile, and if that isn't the same as your "normal" profile, it's
> >> possible
> >> that the "MAPI subsystem", which deals with all this stuff, never gets to
> >> send the messages. Although I am way outside my area of experttise at
> >> this
> >> point, unfortuantely so far I haven't been able to get any further by
> >> asking
> >> the "MAPI" people/
> >>
> >> If you are entitled to some free support (e.g. warranty support) from MS
> >> then I strongly recommend that you contact them directly (most people
> >> here
> >> are just volunteers who do not work for Microsoft). Although I've
> >> mentioned
> >> this problem to MS and explored various possibilities, I have never been
> >> able to replicate it myself so have not been able to submit my own
> >> incident.
> >> All I can suggest is that if you do contact them, I have a few ideas that
> >> may help someone in this area.
> >>
> >> Peter Jamieson
> >>
> >> "Laila" <Laila DeleteThis @discussions.microsoft.com> wrote in message
> >> news:CC93F165-53B2-4391-B2CB-7D55B0B04FEE@microsoft.com...
> >> > Thank you!
> >> >> 1. I would try the detect and repair first, if you have not doene so
> >> >> already.
> >> >
> >> > I had already done that, nothing it reinstalls the product
> >> > sucessfully.
> >> >
> >> >> 2. If your copy of Outlook is connected to an Exchange Server, it can
> >> >> be
> >> >> set
> >> >> up in several possible ways. You'd need to ask the Outlook people for
> >> >> more
> >> >> details, but these days, I think it would be fairly typical for your
> >> >> PC
> >> >> to
> >> >> be set up in "Cached Exchange Mode", in which case it gets its data
> >> >> from
> >> >> the
> >> >> Exchange Server but mirrors it in an "Offline" file which has the
> >> >> extension
> >> >> ..ost. It's also possible that you have /no/ local file containing
> >> >> your
> >> >> messages.
> >> >
> >> > Hmm, searched (included hidden folders) and was unable to locate and
> >> > .ost
> >> > file
> >> >
> >> >> 3. If you have a .ost, you would need to use SCANOST instad of
> >> >> SCANPST.
> >> >> You
> >> >> can find out the locaiton of the .ost by selecting your toplevel
> >> >> "Mailbox -
> >> >> your name" item in Outlook, right-click,
> >> >> Properties|General|AdvancedAdvanced|Offline Folder File Settings . If
> >> >> you
> >> >> have some other kind of Outlook configuration, you will probably be
> >> >> able
> >> >> to
> >> >> find out the name and location of any .pst using a similar approach/
> >> >
> >> > I researched including hidden folders (had forgotten about this last
> >> > time
> >> > I
> >> > serached) found 4 .pst files I scanned 3 and recieved the ssame messag
> >> > for
> >> > each. They all had damage and the scan fixed them. It generated a log
> >> > too
> >> > mapparenetly it could not find the 'BBT entry in the RBT"
> >> >
> >> > when it tried to recover the PST/OST for top level objects got the
> >> > messasge
> >> > 'folder invalid high-water mark"
> >> >
> >> > when it tried to walk all foldres (??) it said "Heirarchy table for
> >> > 122,
> >> > row
> >> > does not match sub-object"
> >> >
> >> > and it still does not work... any way of reinstalling these files?
> >> >
> >> >
> >> > Once again thank you so much for your help!
> >> >
> >> > all the best
> >> >
> >> > Laila
> >> >> Peter Jamieson
> >> >>
> >> >>
> >> >> "Laila" <Laila DeleteThis @discussions.microsoft.com> wrote in message
> >> >> news:D2F0DDDF-4DAE-41BF-8150-619D4EDED48A@microsoft.com...
> >> >> > Hi,
> >> >> >
> >> >> > These are great suggestions, however I am having the same problem as
> >> >> > CES
> >> >> > and
> >> >> > I cannot locate a .pst file on my system.
> >> >> >
> >> >> > Could that be the problem? how would I fix it?
> >> >> >
> >> >> > Thanks
> >> >> >
> >> >> > "Peter Jamieson" wrote:
> >> >> >
> >> >> >> First, this problem has been reported before, but no-one has yet
> >> >> >> identified
> >> >> >> the reason for the problem. I have never been able to replicate the
> >> >> >> problem
> >> >> >> here so have never been able to report the problem properly to
> >> >> >> Microsoft
> >> >> >> support (we're just volunteers here) but I suggest that you do so
> >> >> >> if
> >> >> >> your
> >> >> >> software is still under warranty from them.
> >> >> >>
> >> >> >> There's one basic check you should make: is Outlook the default
> >> >> >> Mail
> >> >> >> program
> >> >> >> (IE Tools|Internet Options|programs) ?
> >> >> >>
> >> >> >> There is one Microsoft KB article that says that if you have a COM
> >> >> >> Addin
> >> >> >> called bxAutoZip (see Outlook
> >> >> >> Tools|Options|Other|"Advanced Options"|"COM Addins") disable it
> >> >> >> temporarily.
> >> >> >> (If you have other addins and disabling them will do no harm, I'd
> >> >> >> do
> >> >> >> that
> >> >> >> too).
> >> >> >>
> >> >> >> Some people seem to have got rid of the problem by checking Outlook
> >> >> >> Tools|Options|Other|"Advanced options"|"Enable mail logging
> >> >> >> (troubleshooting)". Then restarting.
> >> >> >>
> >> >> >> I would also consider finding your .pst file is, making a backup
> >> >> >> copy,
> >> >> >> and
> >> >> >> running
> >> >> >> the SCANPST.EXE utility - on my system it's in
> >> >> >>
> >> >> >> C:\Program Files\Common Files\System\MSMAPI\1033 )
> >> >> >>
> >> >> >> Another possibility is that this problem only occurs when the user
> >> >> >> has
> >> >> >> more
> >> >> >> than one Outlook profile on their system. In that case I think the
> >> >> >> suggestion is that Word is actually logging into a different
> >> >> >> profile
> >> >> >> from
> >> >> >> the one you normally use. So you could
> >> >> >> a. check that
> >> >> >> b. ensure you only have one mail profile (Control Panel|Mail|Show
> >> >> >> Profiles) and/or
> >> >> >> c. recreate your Outlook profile (I don't have a good set of
> >> >> >> instructions
> >> >> >> for that right now)
> >> >> >>
> >> >> >> Peter Jamieson
> >> >> >>
> >> >> >>
> >> >> >> "Account Manager" <AccountManager DeleteThis @discussions.microsoft.com> wrote
> >> >> >> in
> >> >> >> message news:7BA5509B-421B-4F6C-A47D-1DB82FC516A6@microsoft.com...
> >> >> >> >I have the same problem but NOTHING gets to the Outlook 2007
> >> >> >> >outbox.
> >> >> >> >
> >> >> >> >
> >> >> >> > --
> >> >> >> > Account Manager
> >> >> >> >
> >> >> >> >
> >> >> >> > "Mark Stewart" wrote:
> >> >> >> >
> >> >> >> >> I hope this helps.
> >> >> >> >> I had a user ask me the same thing. After I went to their
> >> >> >> >> computer
> >> >> >> >> to
> >> >> >> >> investigate I found that they weren't completely finishing the
> >> >> >> >> email
> >> >> >> >> Merge.
> >> >> >> >> If you are using the Wizard on the last step (Bottom Right hand
> >> >> >> >> corner
> >> >> >> >> of
> >> >> >> >> Word's email wizard) it states complete the merge. And when you
> >> >> >> >> click
> >> >> >> >> it
> >> >> >> >> it
> >> >> >> >> appears as nothing happens. There is actually one more step
> >> >> >> >> (Step
> >> >> >> >> 6).
> >> >> >> >> Above
> >> >> >> >> it says Merge and has a link stating Electronic Mail, Click the
> >> >> >> >> link.
> >> >> >> >> A
> >> >> >> >> merge to mail window opens up and you will be able to choose the
> >> >> >> >> field
> >> >> >> >> for
> >> >> >> >> To: and type a subject line and choose a mail format. (HTMLetc).
> >> >> >> >> Then
> >> >> >> >> Click
> >> >> >> >> All Records and OK.
> >> >> >> >>
> >> >> >> >> I hope this helps.
> >> >> >> >> If you aren't using the wizard try it as it may uncover
> >> >> >> >> something
> >> >> >> >> you
> >> >> >> >> are
> >> >> >> >> missing.
> >> >> >> >>
> >> >> >> >> Mark
> >> >> >> >>
> >> >> >> >>
> >> >> >> >>
> >> >> >> >>
> >> >> >> >> "CES" <none DeleteThis @none.com> wrote in message
> >> >> >> >> news:O65$b8UrHHA.4764@TK2MSFTNGP06.phx.gbl...
> >> >> >> >> >I was hoping that someone might be able to let me know what
> >> >> >> >> >trick
> >> >> >> >> >is
> >> >> >> >> >to
> >> >> >> >> >merge an email list to an HTML format?
> >> >> >> >> > I have absolutely no problem if I wished to send the merge
> >> >> >> >> > file
> >> >> >> >> > electronically using plain text as the Mail format but if I
> >> >> >> >> > attempt
> >> >> >> >> > to
> >> >> >> >> > send the document as HTML it does nothing when I click Finish
> >> >> >> >> > and
> >> >> >> >> > Merge\Send E-mail Messages…\(Mail Format - HTML) OK? If anyone
> >> >> >> >> > has
> >> >> >> >> > an
> >> >> >> >> > answer I would really appreciate the help. Thanks in
> >> >> >> >> > advance. -
> >> >> >> >> > CES
> >> >> >> >>
> >> >> >> >>
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >>
> >>
>
>

I was/am having the same problem except we use GroupWise, not Outlook.
Then I got it working (I don't remember how) until quite a list of "updates" came in on 6-15-09 and that's when ALL electronic e-mail merges quit working.
We uninstalled Outlook, uninstalled GroupWise and reinstalled GroupWise.
Now attachment and plain text methods are working so long as GroupWise is already running but not HTML merges still do NOT work.
Sure wish I knew what I'd done the first time I got it working.

Note that two keys ( named grpwise.exe and gwcma1.dll) in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem\MSMapiApps had "Microsoft Outlook" as their data value but changing them to "GroupWise" had no effect.

SFC /SCANNOW also found nothing wrong.

When/if we get it working, I'll post.
Barry