Email Mail Merge to HTML format using Word 2007???

CES · External Since: Mar 16, 2006 Posts: 6

I was hoping that someone might be able to let me know what trick is to merge an email list to an HTML format?
I have absolutely no problem if I wished to send the merge file electronically using plain text as the Mail format but if I attempt to send the document as HTML it does nothing when I click Finish and Merge\Send E-mail Messages…\(Mail Format - HTML) OK? If anyone has an answer I would really appreciate the help. Thanks in advance. - CES

Peter Jamieson · External Since: Aug 10, 2004 Posts: 2185

>I was hoping that someone might be able to let me know what trick is to
>merge an email list to an HTML format?

1. It will only work if you are using the full Outlook as your e-mail client
(i.e. it doesn't work with Outlook Express).

2. Even with Outlook, some people report "disappearing messages". In that
case, the first thing to try is an Office Check/Repair from within Outlook.

Peter Jamieson

"CES" <none.RemoveThis@none.com> wrote in message
news:O65$b8UrHHA.4764@TK2MSFTNGP06.phx.gbl...
>I was hoping that someone might be able to let me know what trick is to
>merge an email list to an HTML format?
> I have absolutely no problem if I wished to send the merge file
> electronically using plain text as the Mail format but if I attempt to
> send the document as HTML it does nothing when I click Finish and
> Merge\Send E-mail Messages…\(Mail Format - HTML) OK? If anyone has an
> answer I would really appreciate the help. Thanks in advance. - CES

CES · External Since: Mar 16, 2006 Posts: 6

Peter Jamieson wrote:
>> I was hoping that someone might be able to let me know what trick is
>> to merge an email list to an HTML format?
>
> 1. It will only work if you are using the full Outlook as your e-mail
> client (i.e. it doesn't work with Outlook Express).
>
> 2. Even with Outlook, some people report "disappearing messages". In
> that case, the first thing to try is an Office Check/Repair from within
> Outlook.
>
> Peter Jamieson
>
> "CES" <none RemoveThis @none.com> wrote in message
> news:O65$b8UrHHA.4764@TK2MSFTNGP06.phx.gbl...
>> I was hoping that someone might be able to let me know what trick is
>> to merge an email list to an HTML format?
>> I have absolutely no problem if I wished to send the merge file
>> electronically using plain text as the Mail format but if I attempt to
>> send the document as HTML it does nothing when I click Finish and
>> Merge\Send E-mail Messages…\(Mail Format - HTML) OK? If anyone has an
>> answer I would really appreciate the help. Thanks in advance. - CES
>

Peter I'm using Outlook 2007...
I've look under all of the menu item dropdowns but can't find an option for Check/Repair anywhere within Outlook or Office? - CES

Peter Jamieson · External Since: Aug 10, 2004 Posts: 2185

I think in 2007 you probably have to use Office Button|Outlook
Options|Resources|Diagnose to do much the same thing. Trouble is I only have
Word 2007 here so can't be sure.

Peter Jamieson
"CES" <none.DeleteThis@none.com> wrote in message
news:%23jYOTtVrHHA.3356@TK2MSFTNGP03.phx.gbl...
> Peter Jamieson wrote:
>>> I was hoping that someone might be able to let me know what trick is to
>>> merge an email list to an HTML format?
>>
>> 1. It will only work if you are using the full Outlook as your e-mail
>> client (i.e. it doesn't work with Outlook Express).
>>
>> 2. Even with Outlook, some people report "disappearing messages". In that
>> case, the first thing to try is an Office Check/Repair from within
>> Outlook.
>>
>> Peter Jamieson
>>
>> "CES" <none.DeleteThis@none.com> wrote in message
>> news:O65$b8UrHHA.4764@TK2MSFTNGP06.phx.gbl...
>>> I was hoping that someone might be able to let me know what trick is to
>>> merge an email list to an HTML format?
>>> I have absolutely no problem if I wished to send the merge file
>>> electronically using plain text as the Mail format but if I attempt to
>>> send the document as HTML it does nothing when I click Finish and
>>> Merge\Send E-mail Messages…\(Mail Format - HTML) OK? If anyone has an
>>> answer I would really appreciate the help. Thanks in advance. - CES
>>
>
> Peter I'm using Outlook 2007...
> I've look under all of the menu item dropdowns but can't find an option
> for Check/Repair anywhere within Outlook or Office? - CES

user · External Since: Jun 14, 2007 Posts: 1

Mark Stewart · External Since: Jun 27, 2007 Posts: 2

I hope this helps.
I had a user ask me the same thing. After I went to their computer to
investigate I found that they weren't completely finishing the email Merge.
If you are using the Wizard on the last step (Bottom Right hand corner of
Word's email wizard) it states complete the merge. And when you click it it
appears as nothing happens. There is actually one more step (Step 6). Above
it says Merge and has a link stating Electronic Mail, Click the link. A
merge to mail window opens up and you will be able to choose the field for
To: and type a subject line and choose a mail format. (HTMLetc). Then Click
All Records and OK.

I hope this helps.
If you aren't using the wizard try it as it may uncover something you are
missing.

Mark

"CES" <none.DeleteThis@none.com> wrote in message
news:O65$b8UrHHA.4764@TK2MSFTNGP06.phx.gbl...
>I was hoping that someone might be able to let me know what trick is to
>merge an email list to an HTML format?
> I have absolutely no problem if I wished to send the merge file
> electronically using plain text as the Mail format but if I attempt to
> send the document as HTML it does nothing when I click Finish and
> Merge\Send E-mail Messages…\(Mail Format - HTML) OK? If anyone has an
> answer I would really appreciate the help. Thanks in advance. - CES

Account Manager · External Since: Jun 30, 2007 Posts: 4

I have the same problem but NOTHING gets to the Outlook 2007 outbox.

--
Account Manager

"Mark Stewart" wrote:

> I hope this helps.
> I had a user ask me the same thing. After I went to their computer to
> investigate I found that they weren't completely finishing the email Merge.
> If you are using the Wizard on the last step (Bottom Right hand corner of
> Word's email wizard) it states complete the merge. And when you click it it
> appears as nothing happens. There is actually one more step (Step 6). Above
> it says Merge and has a link stating Electronic Mail, Click the link. A
> merge to mail window opens up and you will be able to choose the field for
> To: and type a subject line and choose a mail format. (HTMLetc). Then Click
> All Records and OK.
>
> I hope this helps.
> If you aren't using the wizard try it as it may uncover something you are
> missing.
>
> Mark
>
>
>
>
> "CES" <none.RemoveThis@none.com> wrote in message
> news:O65$b8UrHHA.4764@TK2MSFTNGP06.phx.gbl...
> >I was hoping that someone might be able to let me know what trick is to
> >merge an email list to an HTML format?
> > I have absolutely no problem if I wished to send the merge file
> > electronically using plain text as the Mail format but if I attempt to
> > send the document as HTML it does nothing when I click Finish and
> > Merge\Send E-mail Messagesâ€¦\(Mail Format - HTML) OK? If anyone has an
> > answer I would really appreciate the help. Thanks in advance. - CES
>
>

Doug Robbins - Word MVP · External Since: Jul 14, 2006 Posts: 2538

Try selecting Office Diagnostics from the Help menu in Outlook 2007.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"CES" <none.TakeThisOut@none.com> wrote in message
news:%23jYOTtVrHHA.3356@TK2MSFTNGP03.phx.gbl...
> Peter Jamieson wrote:
>>> I was hoping that someone might be able to let me know what trick is to
>>> merge an email list to an HTML format?
>>
>> 1. It will only work if you are using the full Outlook as your e-mail
>> client (i.e. it doesn't work with Outlook Express).
>>
>> 2. Even with Outlook, some people report "disappearing messages". In that
>> case, the first thing to try is an Office Check/Repair from within
>> Outlook.
>>
>> Peter Jamieson
>>
>> "CES" <none.TakeThisOut@none.com> wrote in message
>> news:O65$b8UrHHA.4764@TK2MSFTNGP06.phx.gbl...
>>> I was hoping that someone might be able to let me know what trick is to
>>> merge an email list to an HTML format?
>>> I have absolutely no problem if I wished to send the merge file
>>> electronically using plain text as the Mail format but if I attempt to
>>> send the document as HTML it does nothing when I click Finish and
>>> Merge\Send E-mail Messages…\(Mail Format - HTML) OK? If anyone has an
>>> answer I would really appreciate the help. Thanks in advance. - CES
>>
>
> Peter I'm using Outlook 2007...
> I've look under all of the menu item dropdowns but can't find an option
> for Check/Repair anywhere within Outlook or Office? - CES

Account Manager · External Since: Jun 30, 2007 Posts: 4

I ran OFFICE 2007 Diagnostics but it saw NOTHING. I did it both brom Outlook
2007 and from Word 2007
--
Account Manager

"Doug Robbins - Word MVP" wrote:

> Try selecting Office Diagnostics from the Help menu in Outlook 2007.
>
> --
> Hope this helps.
>
> Please reply to the newsgroup unless you wish to avail yourself of my
> services on a paid consulting basis.
>
> Doug Robbins - Word MVP
>
> "CES" <none.TakeThisOut@none.com> wrote in message
> news:%23jYOTtVrHHA.3356@TK2MSFTNGP03.phx.gbl...
> > Peter Jamieson wrote:
> >>> I was hoping that someone might be able to let me know what trick is to
> >>> merge an email list to an HTML format?
> >>
> >> 1. It will only work if you are using the full Outlook as your e-mail
> >> client (i.e. it doesn't work with Outlook Express).
> >>
> >> 2. Even with Outlook, some people report "disappearing messages". In that
> >> case, the first thing to try is an Office Check/Repair from within
> >> Outlook.
> >>
> >> Peter Jamieson
> >>
> >> "CES" <none.TakeThisOut@none.com> wrote in message
> >> news:O65$b8UrHHA.4764@TK2MSFTNGP06.phx.gbl...
> >>> I was hoping that someone might be able to let me know what trick is to
> >>> merge an email list to an HTML format?
> >>> I have absolutely no problem if I wished to send the merge file
> >>> electronically using plain text as the Mail format but if I attempt to
> >>> send the document as HTML it does nothing when I click Finish and
> >>> Merge\Send E-mail Messagesâ€¦\(Mail Format - HTML) OK? If anyone has an
> >>> answer I would really appreciate the help. Thanks in advance. - CES
> >>
> >
> > Peter I'm using Outlook 2007...
> > I've look under all of the menu item dropdowns but can't find an option
> > for Check/Repair anywhere within Outlook or Office? - CES
>
>
>

Peter Jamieson · External Since: Aug 10, 2004 Posts: 2185

First, this problem has been reported before, but no-one has yet identified
the reason for the problem. I have never been able to replicate the problem
here so have never been able to report the problem properly to Microsoft
support (we're just volunteers here) but I suggest that you do so if your
software is still under warranty from them.

There's one basic check you should make: is Outlook the default Mail program
(IE Tools|Internet Options|programs) ?

There is one Microsoft KB article that says that if you have a COM Addin
called bxAutoZip (see Outlook
Tools|Options|Other|"Advanced Options"|"COM Addins") disable it temporarily.
(If you have other addins and disabling them will do no harm, I'd do that
too).

Some people seem to have got rid of the problem by checking Outlook
Tools|Options|Other|"Advanced options"|"Enable mail logging
(troubleshooting)". Then restarting.

I would also consider finding your .pst file is, making a backup copy, and
running
the SCANPST.EXE utility - on my system it's in

C:\Program Files\Common Files\System\MSMAPI\1033 )

Another possibility is that this problem only occurs when the user has more
than one Outlook profile on their system. In that case I think the
suggestion is that Word is actually logging into a different profile from
the one you normally use. So you could
a. check that
b. ensure you only have one mail profile (Control Panel|Mail|Show
Profiles) and/or
c. recreate your Outlook profile (I don't have a good set of instructions
for that right now)

Peter Jamieson

"Account Manager" <AccountManager.DeleteThis@discussions.microsoft.com> wrote in
message news:7BA5509B-421B-4F6C-A47D-1DB82FC516A6@microsoft.com...
>I have the same problem but NOTHING gets to the Outlook 2007 outbox.
>
>
> --
> Account Manager
>
>
> "Mark Stewart" wrote:
>
>> I hope this helps.
>> I had a user ask me the same thing. After I went to their computer to
>> investigate I found that they weren't completely finishing the email
>> Merge.
>> If you are using the Wizard on the last step (Bottom Right hand corner of
>> Word's email wizard) it states complete the merge. And when you click it
>> it
>> appears as nothing happens. There is actually one more step (Step 6).
>> Above
>> it says Merge and has a link stating Electronic Mail, Click the link. A
>> merge to mail window opens up and you will be able to choose the field
>> for
>> To: and type a subject line and choose a mail format. (HTMLetc). Then
>> Click
>> All Records and OK.
>>
>> I hope this helps.
>> If you aren't using the wizard try it as it may uncover something you are
>> missing.
>>
>> Mark
>>
>>
>>
>>
>> "CES" <none.DeleteThis@none.com> wrote in message
>> news:O65$b8UrHHA.4764@TK2MSFTNGP06.phx.gbl...
>> >I was hoping that someone might be able to let me know what trick is to
>> >merge an email list to an HTML format?
>> > I have absolutely no problem if I wished to send the merge file
>> > electronically using plain text as the Mail format but if I attempt to
>> > send the document as HTML it does nothing when I click Finish and
>> > Merge\Send E-mail Messagesâ€¦\(Mail Format - HTML) OK? If anyone has an
>> > answer I would really appreciate the help. Thanks in advance. - CES
>>
>>

Account Manager · External Since: Jun 30, 2007 Posts: 4

I have looked and MS Outlook 2007 is my default mail client. I just got my
PC with Windows Professional on it. Who would I contact to report the
problem?
--
Account Manager

Peter Jamieson · External Since: Aug 10, 2004 Posts: 2185

It depends partly on where you are and whether your version of /Office/ was
an "OEM" version - typically, preloaded on the machine, or a "retail"
version.

If it's OEM/preloaded, normally you have to seek support from the machine's
supplier. If you bought the "retail" version< i would try to visit the
Microsoft support web pages (try http://support.microsoft.com ) for your
country/region. I would suggest that in this case you try to find the
appropriate support phone number. In my experience issues the "e-incident"
submission method doesn't deal with problems that involve more than one
product. FWIW in the UK I would phone support, ask for "Professional
support" and I now know who I would end up dealing with, but it looks like
you're in a different region.

I wish you luck. Please post back here if you get a resolution.

Peter Jamieson

"Account Manager" <AccountManager RemoveThis @discussions.microsoft.com> wrote in
message news:2BD24683-2B84-4F53-8D2A-D05008D53861@microsoft.com...
>I have looked and MS Outlook 2007 is my default mail client. I just got my
> PC with Windows Professional on it. Who would I contact to report the
> problem?
> --
> Account Manager
>
>

Laila · External Since: Mar 08, 2007 Posts: 6

Hi,

These are great suggestions, however I am having the same problem as CES and
I cannot locate a .pst file on my system.

Could that be the problem? how would I fix it?

Thanks

"Peter Jamieson" wrote:

> First, this problem has been reported before, but no-one has yet identified
> the reason for the problem. I have never been able to replicate the problem
> here so have never been able to report the problem properly to Microsoft
> support (we're just volunteers here) but I suggest that you do so if your
> software is still under warranty from them.
>
> There's one basic check you should make: is Outlook the default Mail program
> (IE Tools|Internet Options|programs) ?
>
> There is one Microsoft KB article that says that if you have a COM Addin
> called bxAutoZip (see Outlook
> Tools|Options|Other|"Advanced Options"|"COM Addins") disable it temporarily.
> (If you have other addins and disabling them will do no harm, I'd do that
> too).
>
> Some people seem to have got rid of the problem by checking Outlook
> Tools|Options|Other|"Advanced options"|"Enable mail logging
> (troubleshooting)". Then restarting.
>
> I would also consider finding your .pst file is, making a backup copy, and
> running
> the SCANPST.EXE utility - on my system it's in
>
> C:\Program Files\Common Files\System\MSMAPI\1033 )
>
> Another possibility is that this problem only occurs when the user has more
> than one Outlook profile on their system. In that case I think the
> suggestion is that Word is actually logging into a different profile from
> the one you normally use. So you could
> a. check that
> b. ensure you only have one mail profile (Control Panel|Mail|Show
> Profiles) and/or
> c. recreate your Outlook profile (I don't have a good set of instructions
> for that right now)
>
> Peter Jamieson
>
>
> "Account Manager" <AccountManager.TakeThisOut@discussions.microsoft.com> wrote in
> message news:7BA5509B-421B-4F6C-A47D-1DB82FC516A6@microsoft.com...
> >I have the same problem but NOTHING gets to the Outlook 2007 outbox.
> >
> >
> > --
> > Account Manager
> >
> >
> > "Mark Stewart" wrote:
> >
> >> I hope this helps.
> >> I had a user ask me the same thing. After I went to their computer to
> >> investigate I found that they weren't completely finishing the email
> >> Merge.
> >> If you are using the Wizard on the last step (Bottom Right hand corner of
> >> Word's email wizard) it states complete the merge. And when you click it
> >> it
> >> appears as nothing happens. There is actually one more step (Step 6).
> >> Above
> >> it says Merge and has a link stating Electronic Mail, Click the link. A
> >> merge to mail window opens up and you will be able to choose the field
> >> for
> >> To: and type a subject line and choose a mail format. (HTMLetc). Then
> >> Click
> >> All Records and OK.
> >>
> >> I hope this helps.
> >> If you aren't using the wizard try it as it may uncover something you are
> >> missing.
> >>
> >> Mark
> >>
> >>
> >>
> >>
> >> "CES" <none.TakeThisOut@none.com> wrote in message
> >> news:O65$b8UrHHA.4764@TK2MSFTNGP06.phx.gbl...
> >> >I was hoping that someone might be able to let me know what trick is to
> >> >merge an email list to an HTML format?
> >> > I have absolutely no problem if I wished to send the merge file
> >> > electronically using plain text as the Mail format but if I attempt to
> >> > send the document as HTML it does nothing when I click Finish and
> >> > Merge\Send E-mail Messagesâ€¦\(Mail Format - HTML) OK? If anyone has an
> >> > answer I would really appreciate the help. Thanks in advance. - CES
> >>
> >>
>
>

Peter Jamieson · External Since: Aug 10, 2004 Posts: 2185

> These are great suggestions, however I am having the same problem as CES
> and
> I cannot locate a .pst file on my system.

1. I would try the detect and repair first, if you have not doene so
already.

2. If your copy of Outlook is connected to an Exchange Server, it can be set
up in several possible ways. You'd need to ask the Outlook people for more
details, but these days, I think it would be fairly typical for your PC to
be set up in "Cached Exchange Mode", in which case it gets its data from the
Exchange Server but mirrors it in an "Offline" file which has the extension
..ost. It's also possible that you have /no/ local file containing your
messages.

3. If you have a .ost, you would need to use SCANOST instad of SCANPST. You
can find out the locaiton of the .ost by selecting your toplevel "Mailbox -
your name" item in Outlook, right-click,
Properties|General|AdvancedAdvanced|Offline Folder File Settings . If you
have some other kind of Outlook configuration, you will probably be able to
find out the name and location of any .pst using a similar approach/

4. If you can see that there /should be/ a .ost or .pst but cannot find it
using search or Windows Explorer, the chances are that you need to ensure
that System/Hidden items are included in the search, and/or that in Windows
Explorer Tools|Folder Options|View you have Hidden files and folders|Show
hidden files and folders selected for the relevant folder (I usually select
it for one folder, Apply, then click Apply to all folders).

Peter Jamieson

"Laila" <Laila.RemoveThis@discussions.microsoft.com> wrote in message
news:D2F0DDDF-4DAE-41BF-8150-619D4EDED48A@microsoft.com...
> Hi,
>
> These are great suggestions, however I am having the same problem as CES
> and
> I cannot locate a .pst file on my system.
>
> Could that be the problem? how would I fix it?
>
> Thanks
>
> "Peter Jamieson" wrote:
>
>> First, this problem has been reported before, but no-one has yet
>> identified
>> the reason for the problem. I have never been able to replicate the
>> problem
>> here so have never been able to report the problem properly to Microsoft
>> support (we're just volunteers here) but I suggest that you do so if your
>> software is still under warranty from them.
>>
>> There's one basic check you should make: is Outlook the default Mail
>> program
>> (IE Tools|Internet Options|programs) ?
>>
>> There is one Microsoft KB article that says that if you have a COM Addin
>> called bxAutoZip (see Outlook
>> Tools|Options|Other|"Advanced Options"|"COM Addins") disable it
>> temporarily.
>> (If you have other addins and disabling them will do no harm, I'd do that
>> too).
>>
>> Some people seem to have got rid of the problem by checking Outlook
>> Tools|Options|Other|"Advanced options"|"Enable mail logging
>> (troubleshooting)". Then restarting.
>>
>> I would also consider finding your .pst file is, making a backup copy,
>> and
>> running
>> the SCANPST.EXE utility - on my system it's in
>>
>> C:\Program Files\Common Files\System\MSMAPI\1033 )
>>
>> Another possibility is that this problem only occurs when the user has
>> more
>> than one Outlook profile on their system. In that case I think the
>> suggestion is that Word is actually logging into a different profile from
>> the one you normally use. So you could
>> a. check that
>> b. ensure you only have one mail profile (Control Panel|Mail|Show
>> Profiles) and/or
>> c. recreate your Outlook profile (I don't have a good set of
>> instructions
>> for that right now)
>>
>> Peter Jamieson
>>
>>
>> "Account Manager" <AccountManager.RemoveThis@discussions.microsoft.com> wrote in
>> message news:7BA5509B-421B-4F6C-A47D-1DB82FC516A6@microsoft.com...
>> >I have the same problem but NOTHING gets to the Outlook 2007 outbox.
>> >
>> >
>> > --
>> > Account Manager
>> >
>> >
>> > "Mark Stewart" wrote:
>> >
>> >> I hope this helps.
>> >> I had a user ask me the same thing. After I went to their computer to
>> >> investigate I found that they weren't completely finishing the email
>> >> Merge.
>> >> If you are using the Wizard on the last step (Bottom Right hand corner
>> >> of
>> >> Word's email wizard) it states complete the merge. And when you click
>> >> it
>> >> it
>> >> appears as nothing happens. There is actually one more step (Step 6).
>> >> Above
>> >> it says Merge and has a link stating Electronic Mail, Click the link.
>> >> A
>> >> merge to mail window opens up and you will be able to choose the field
>> >> for
>> >> To: and type a subject line and choose a mail format. (HTMLetc). Then
>> >> Click
>> >> All Records and OK.
>> >>
>> >> I hope this helps.
>> >> If you aren't using the wizard try it as it may uncover something you
>> >> are
>> >> missing.
>> >>
>> >> Mark
>> >>
>> >>
>> >>
>> >>
>> >> "CES" <none.RemoveThis@none.com> wrote in message
>> >> news:O65$b8UrHHA.4764@TK2MSFTNGP06.phx.gbl...
>> >> >I was hoping that someone might be able to let me know what trick is
>> >> >to
>> >> >merge an email list to an HTML format?
>> >> > I have absolutely no problem if I wished to send the merge file
>> >> > electronically using plain text as the Mail format but if I attempt
>> >> > to
>> >> > send the document as HTML it does nothing when I click Finish and
>> >> > Merge\Send E-mail Messagesâ€¦\(Mail Format - HTML) OK? If anyone has
>> >> > an
>> >> > answer I would really appreciate the help. Thanks in advance. - CES
>> >>
>> >>
>>
>>

Doug Robbins - Word MVP · External Since: Jul 14, 2006 Posts: 2538

Are you using Outlook or Outlook Express as the default mail program?

Did you use the Search in Windows Explorer to find a file *.pst?

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"Laila" <Laila.RemoveThis@discussions.microsoft.com> wrote in message
news:D2F0DDDF-4DAE-41BF-8150-619D4EDED48A@microsoft.com...
> Hi,
>
> These are great suggestions, however I am having the same problem as CES
> and
> I cannot locate a .pst file on my system.
>
> Could that be the problem? how would I fix it?
>
> Thanks
>
> "Peter Jamieson" wrote:
>
>> First, this problem has been reported before, but no-one has yet
>> identified
>> the reason for the problem. I have never been able to replicate the
>> problem
>> here so have never been able to report the problem properly to Microsoft
>> support (we're just volunteers here) but I suggest that you do so if your
>> software is still under warranty from them.
>>
>> There's one basic check you should make: is Outlook the default Mail
>> program
>> (IE Tools|Internet Options|programs) ?
>>
>> There is one Microsoft KB article that says that if you have a COM Addin
>> called bxAutoZip (see Outlook
>> Tools|Options|Other|"Advanced Options"|"COM Addins") disable it
>> temporarily.
>> (If you have other addins and disabling them will do no harm, I'd do that
>> too).
>>
>> Some people seem to have got rid of the problem by checking Outlook
>> Tools|Options|Other|"Advanced options"|"Enable mail logging
>> (troubleshooting)". Then restarting.
>>
>> I would also consider finding your .pst file is, making a backup copy,
>> and
>> running
>> the SCANPST.EXE utility - on my system it's in
>>
>> C:\Program Files\Common Files\System\MSMAPI\1033 )
>>
>> Another possibility is that this problem only occurs when the user has
>> more
>> than one Outlook profile on their system. In that case I think the
>> suggestion is that Word is actually logging into a different profile from
>> the one you normally use. So you could
>> a. check that
>> b. ensure you only have one mail profile (Control Panel|Mail|Show
>> Profiles) and/or
>> c. recreate your Outlook profile (I don't have a good set of
>> instructions
>> for that right now)
>>
>> Peter Jamieson
>>
>>
>> "Account Manager" <AccountManager.RemoveThis@discussions.microsoft.com> wrote in
>> message news:7BA5509B-421B-4F6C-A47D-1DB82FC516A6@microsoft.com...
>> >I have the same problem but NOTHING gets to the Outlook 2007 outbox.
>> >
>> >
>> > --
>> > Account Manager
>> >
>> >
>> > "Mark Stewart" wrote:
>> >
>> >> I hope this helps.
>> >> I had a user ask me the same thing. After I went to their computer to
>> >> investigate I found that they weren't completely finishing the email
>> >> Merge.
>> >> If you are using the Wizard on the last step (Bottom Right hand corner
>> >> of
>> >> Word's email wizard) it states complete the merge. And when you click
>> >> it
>> >> it
>> >> appears as nothing happens. There is actually one more step (Step 6).
>> >> Above
>> >> it says Merge and has a link stating Electronic Mail, Click the link.
>> >> A
>> >> merge to mail window opens up and you will be able to choose the field
>> >> for
>> >> To: and type a subject line and choose a mail format. (HTMLetc). Then
>> >> Click
>> >> All Records and OK.
>> >>
>> >> I hope this helps.
>> >> If you aren't using the wizard try it as it may uncover something you
>> >> are
>> >> missing.
>> >>
>> >> Mark
>> >>
>> >>
>> >>
>> >>
>> >> "CES" <none.RemoveThis@none.com> wrote in message
>> >> news:O65$b8UrHHA.4764@TK2MSFTNGP06.phx.gbl...
>> >> >I was hoping that someone might be able to let me know what trick is
>> >> >to
>> >> >merge an email list to an HTML format?
>> >> > I have absolutely no problem if I wished to send the merge file
>> >> > electronically using plain text as the Mail format but if I attempt
>> >> > to
>> >> > send the document as HTML it does nothing when I click Finish and
>> >> > Merge\Send E-mail Messages.\(Mail Format - HTML) OK? If anyone has
>> >> > an
>> >> > answer I would really appreciate the help. Thanks in advance. - CES
>> >>
>> >>
>>
>>

Laila · External Since: Mar 08, 2007 Posts: 6

Hi,

Outlook is my default.

I used the windows exploere to serach but had forgotten to include hidden
folders in my search!

found it eventually, scanning it did not fix the problem Sad

regarda

Laila

"Doug Robbins - Word MVP" wrote:

> Are you using Outlook or Outlook Express as the default mail program?
>
> Did you use the Search in Windows Explorer to find a file *.pst?
>
> --
> Hope this helps.
>
> Please reply to the newsgroup unless you wish to avail yourself of my
> services on a paid consulting basis.
>
> Doug Robbins - Word MVP
>
> "Laila" <Laila.DeleteThis@discussions.microsoft.com> wrote in message
> news:D2F0DDDF-4DAE-41BF-8150-619D4EDED48A@microsoft.com...
> > Hi,
> >
> > These are great suggestions, however I am having the same problem as CES
> > and
> > I cannot locate a .pst file on my system.
> >
> > Could that be the problem? how would I fix it?
> >
> > Thanks
> >
> > "Peter Jamieson" wrote:
> >
> >> First, this problem has been reported before, but no-one has yet
> >> identified
> >> the reason for the problem. I have never been able to replicate the
> >> problem
> >> here so have never been able to report the problem properly to Microsoft
> >> support (we're just volunteers here) but I suggest that you do so if your
> >> software is still under warranty from them.
> >>
> >> There's one basic check you should make: is Outlook the default Mail
> >> program
> >> (IE Tools|Internet Options|programs) ?
> >>
> >> There is one Microsoft KB article that says that if you have a COM Addin
> >> called bxAutoZip (see Outlook
> >> Tools|Options|Other|"Advanced Options"|"COM Addins") disable it
> >> temporarily.
> >> (If you have other addins and disabling them will do no harm, I'd do that
> >> too).
> >>
> >> Some people seem to have got rid of the problem by checking Outlook
> >> Tools|Options|Other|"Advanced options"|"Enable mail logging
> >> (troubleshooting)". Then restarting.
> >>
> >> I would also consider finding your .pst file is, making a backup copy,
> >> and
> >> running
> >> the SCANPST.EXE utility - on my system it's in
> >>
> >> C:\Program Files\Common Files\System\MSMAPI\1033 )
> >>
> >> Another possibility is that this problem only occurs when the user has
> >> more
> >> than one Outlook profile on their system. In that case I think the
> >> suggestion is that Word is actually logging into a different profile from
> >> the one you normally use. So you could
> >> a. check that
> >> b. ensure you only have one mail profile (Control Panel|Mail|Show
> >> Profiles) and/or
> >> c. recreate your Outlook profile (I don't have a good set of
> >> instructions
> >> for that right now)
> >>
> >> Peter Jamieson
> >>
> >>
> >> "Account Manager" <AccountManager.DeleteThis@discussions.microsoft.com> wrote in
> >> message news:7BA5509B-421B-4F6C-A47D-1DB82FC516A6@microsoft.com...
> >> >I have the same problem but NOTHING gets to the Outlook 2007 outbox.
> >> >
> >> >
> >> > --
> >> > Account Manager
> >> >
> >> >
> >> > "Mark Stewart" wrote:
> >> >
> >> >> I hope this helps.
> >> >> I had a user ask me the same thing. After I went to their computer to
> >> >> investigate I found that they weren't completely finishing the email
> >> >> Merge.
> >> >> If you are using the Wizard on the last step (Bottom Right hand corner
> >> >> of
> >> >> Word's email wizard) it states complete the merge. And when you click
> >> >> it
> >> >> it
> >> >> appears as nothing happens. There is actually one more step (Step 6).
> >> >> Above
> >> >> it says Merge and has a link stating Electronic Mail, Click the link.
> >> >> A
> >> >> merge to mail window opens up and you will be able to choose the field
> >> >> for
> >> >> To: and type a subject line and choose a mail format. (HTMLetc). Then
> >> >> Click
> >> >> All Records and OK.
> >> >>
> >> >> I hope this helps.
> >> >> If you aren't using the wizard try it as it may uncover something you
> >> >> are
> >> >> missing.
> >> >>
> >> >> Mark
> >> >>
> >> >>
> >> >>
> >> >>
> >> >> "CES" <none.DeleteThis@none.com> wrote in message
> >> >> news:O65$b8UrHHA.4764@TK2MSFTNGP06.phx.gbl...
> >> >> >I was hoping that someone might be able to let me know what trick is
> >> >> >to
> >> >> >merge an email list to an HTML format?
> >> >> > I have absolutely no problem if I wished to send the merge file
> >> >> > electronically using plain text as the Mail format but if I attempt
> >> >> > to
> >> >> > send the document as HTML it does nothing when I click Finish and
> >> >> > Merge\Send E-mail Messages.\(Mail Format - HTML) OK? If anyone has
> >> >> > an
> >> >> > answer I would really appreciate the help. Thanks in advance. - CES
> >> >>
> >> >>
> >>
> >>
>
>
>

Laila · External Since: Mar 08, 2007 Posts: 6

Thank you!
> 1. I would try the detect and repair first, if you have not doene so
> already.

I had already done that, nothing it reinstalls the product sucessfully.

> 2. If your copy of Outlook is connected to an Exchange Server, it can be set
> up in several possible ways. You'd need to ask the Outlook people for more
> details, but these days, I think it would be fairly typical for your PC to
> be set up in "Cached Exchange Mode", in which case it gets its data from the
> Exchange Server but mirrors it in an "Offline" file which has the extension
> ..ost. It's also possible that you have /no/ local file containing your
> messages.

Hmm, searched (included hidden folders) and was unable to locate and .ost
file

> 3. If you have a .ost, you would need to use SCANOST instad of SCANPST. You
> can find out the locaiton of the .ost by selecting your toplevel "Mailbox -
> your name" item in Outlook, right-click,
> Properties|General|AdvancedAdvanced|Offline Folder File Settings . If you
> have some other kind of Outlook configuration, you will probably be able to
> find out the name and location of any .pst using a similar approach/

I researched including hidden folders (had forgotten about this last time I
serached) found 4 .pst files I scanned 3 and recieved the ssame messag for
each. They all had damage and the scan fixed them. It generated a log too
mapparenetly it could not find the 'BBT entry in the RBT"

when it tried to recover the PST/OST for top level objects got the messasge
'folder invalid high-water mark"

when it tried to walk all foldres (??) it said "Heirarchy table for 122, row
does not match sub-object"

and it still does not work... any way of reinstalling these files?

Once again thank you so much for your help!

all the best

Laila
> Peter Jamieson
>
>
> "Laila" <Laila.TakeThisOut@discussions.microsoft.com> wrote in message
> news:D2F0DDDF-4DAE-41BF-8150-619D4EDED48A@microsoft.com...
> > Hi,
> >
> > These are great suggestions, however I am having the same problem as CES
> > and
> > I cannot locate a .pst file on my system.
> >
> > Could that be the problem? how would I fix it?
> >
> > Thanks
> >
> > "Peter Jamieson" wrote:
> >
> >> First, this problem has been reported before, but no-one has yet
> >> identified
> >> the reason for the problem. I have never been able to replicate the
> >> problem
> >> here so have never been able to report the problem properly to Microsoft
> >> support (we're just volunteers here) but I suggest that you do so if your
> >> software is still under warranty from them.
> >>
> >> There's one basic check you should make: is Outlook the default Mail
> >> program
> >> (IE Tools|Internet Options|programs) ?
> >>
> >> There is one Microsoft KB article that says that if you have a COM Addin
> >> called bxAutoZip (see Outlook
> >> Tools|Options|Other|"Advanced Options"|"COM Addins") disable it
> >> temporarily.
> >> (If you have other addins and disabling them will do no harm, I'd do that
> >> too).
> >>
> >> Some people seem to have got rid of the problem by checking Outlook
> >> Tools|Options|Other|"Advanced options"|"Enable mail logging
> >> (troubleshooting)". Then restarting.
> >>
> >> I would also consider finding your .pst file is, making a backup copy,
> >> and
> >> running
> >> the SCANPST.EXE utility - on my system it's in
> >>
> >> C:\Program Files\Common Files\System\MSMAPI\1033 )
> >>
> >> Another possibility is that this problem only occurs when the user has
> >> more
> >> than one Outlook profile on their system. In that case I think the
> >> suggestion is that Word is actually logging into a different profile from
> >> the one you normally use. So you could
> >> a. check that
> >> b. ensure you only have one mail profile (Control Panel|Mail|Show
> >> Profiles) and/or
> >> c. recreate your Outlook profile (I don't have a good set of
> >> instructions
> >> for that right now)
> >>
> >> Peter Jamieson
> >>
> >>
> >> "Account Manager" <AccountManager.TakeThisOut@discussions.microsoft.com> wrote in
> >> message news:7BA5509B-421B-4F6C-A47D-1DB82FC516A6@microsoft.com...
> >> >I have the same problem but NOTHING gets to the Outlook 2007 outbox.
> >> >
> >> >
> >> > --
> >> > Account Manager
> >> >
> >> >
> >> > "Mark Stewart" wrote:
> >> >
> >> >> I hope this helps.
> >> >> I had a user ask me the same thing. After I went to their computer to
> >> >> investigate I found that they weren't completely finishing the email
> >> >> Merge.
> >> >> If you are using the Wizard on the last step (Bottom Right hand corner
> >> >> of
> >> >> Word's email wizard) it states complete the merge. And when you click
> >> >> it
> >> >> it
> >> >> appears as nothing happens. There is actually one more step (Step 6).
> >> >> Above
> >> >> it says Merge and has a link stating Electronic Mail, Click the link.
> >> >> A
> >> >> merge to mail window opens up and you will be able to choose the field
> >> >> for
> >> >> To: and type a subject line and choose a mail format. (HTMLetc). Then
> >> >> Click
> >> >> All Records and OK.
> >> >>
> >> >> I hope this helps.
> >> >> If you aren't using the wizard try it as it may uncover something you
> >> >> are
> >> >> missing.
> >> >>
> >> >> Mark
> >> >>
> >> >>
> >> >>
> >> >>
> >> >> "CES" <none.TakeThisOut@none.com> wrote in message
> >> >> news:O65$b8UrHHA.4764@TK2MSFTNGP06.phx.gbl...
> >> >> >I was hoping that someone might be able to let me know what trick is
> >> >> >to
> >> >> >merge an email list to an HTML format?
> >> >> > I have absolutely no problem if I wished to send the merge file
> >> >> > electronically using plain text as the Mail format but if I attempt
> >> >> > to
> >> >> > send the document as HTML it does nothing when I click Finish and
> >> >> > Merge\Send E-mail Messagesâ€¦\(Mail Format - HTML) OK? If anyone has
> >> >> > an
> >> >> > answer I would really appreciate the help. Thanks in advance. - CES
> >> >>
> >> >>
> >>
> >>
>
>

Peter Jamieson · External Since: Aug 10, 2004 Posts: 2185

Hi Laila,

At this point I am not sure what to suggest.

Do you have more than one Outlook profile? You can /probably/ find out in
WinXP by looking at Control Panel, then "Switch to Classic View", then
"Mail", then "Show Profiles".

One explanation I have seen in the past for this kind of behaviour is that
Word sends its mails to the "currently-logged in" profile or "default"
profile, and if that isn't the same as your "normal" profile, it's possible
that the "MAPI subsystem", which deals with all this stuff, never gets to
send the messages. Although I am way outside my area of experttise at this
point, unfortuantely so far I haven't been able to get any further by asking
the "MAPI" people/

If you are entitled to some free support (e.g. warranty support) from MS
then I strongly recommend that you contact them directly (most people here
are just volunteers who do not work for Microsoft). Although I've mentioned
this problem to MS and explored various possibilities, I have never been
able to replicate it myself so have not been able to submit my own incident.
All I can suggest is that if you do contact them, I have a few ideas that
may help someone in this area.

Peter Jamieson

"Laila" <Laila.TakeThisOut@discussions.microsoft.com> wrote in message
news:CC93F165-53B2-4391-B2CB-7D55B0B04FEE@microsoft.com...
> Thank you!
>> 1. I would try the detect and repair first, if you have not doene so
>> already.
>
> I had already done that, nothing it reinstalls the product sucessfully.
>
>> 2. If your copy of Outlook is connected to an Exchange Server, it can be
>> set
>> up in several possible ways. You'd need to ask the Outlook people for
>> more
>> details, but these days, I think it would be fairly typical for your PC
>> to
>> be set up in "Cached Exchange Mode", in which case it gets its data from
>> the
>> Exchange Server but mirrors it in an "Offline" file which has the
>> extension
>> ..ost. It's also possible that you have /no/ local file containing your
>> messages.
>
> Hmm, searched (included hidden folders) and was unable to locate and .ost
> file
>
>> 3. If you have a .ost, you would need to use SCANOST instad of SCANPST.
>> You
>> can find out the locaiton of the .ost by selecting your toplevel
>> "Mailbox -
>> your name" item in Outlook, right-click,
>> Properties|General|AdvancedAdvanced|Offline Folder File Settings . If you
>> have some other kind of Outlook configuration, you will probably be able
>> to
>> find out the name and location of any .pst using a similar approach/
>
> I researched including hidden folders (had forgotten about this last time
> I
> serached) found 4 .pst files I scanned 3 and recieved the ssame messag for
> each. They all had damage and the scan fixed them. It generated a log too
> mapparenetly it could not find the 'BBT entry in the RBT"
>
> when it tried to recover the PST/OST for top level objects got the
> messasge
> 'folder invalid high-water mark"
>
> when it tried to walk all foldres (??) it said "Heirarchy table for 122,
> row
> does not match sub-object"
>
> and it still does not work... any way of reinstalling these files?
>
>
> Once again thank you so much for your help!
>
> all the best
>
> Laila
>> Peter Jamieson
>>
>>
>> "Laila" <Laila.TakeThisOut@discussions.microsoft.com> wrote in message
>> news:D2F0DDDF-4DAE-41BF-8150-619D4EDED48A@microsoft.com...
>> > Hi,
>> >
>> > These are great suggestions, however I am having the same problem as
>> > CES
>> > and
>> > I cannot locate a .pst file on my system.
>> >
>> > Could that be the problem? how would I fix it?
>> >
>> > Thanks
>> >
>> > "Peter Jamieson" wrote:
>> >
>> >> First, this problem has been reported before, but no-one has yet
>> >> identified
>> >> the reason for the problem. I have never been able to replicate the
>> >> problem
>> >> here so have never been able to report the problem properly to
>> >> Microsoft
>> >> support (we're just volunteers here) but I suggest that you do so if
>> >> your
>> >> software is still under warranty from them.
>> >>
>> >> There's one basic check you should make: is Outlook the default Mail
>> >> program
>> >> (IE Tools|Internet Options|programs) ?
>> >>
>> >> There is one Microsoft KB article that says that if you have a COM
>> >> Addin
>> >> called bxAutoZip (see Outlook
>> >> Tools|Options|Other|"Advanced Options"|"COM Addins") disable it
>> >> temporarily.
>> >> (If you have other addins and disabling them will do no harm, I'd do
>> >> that
>> >> too).
>> >>
>> >> Some people seem to have got rid of the problem by checking Outlook
>> >> Tools|Options|Other|"Advanced options"|"Enable mail logging
>> >> (troubleshooting)". Then restarting.
>> >>
>> >> I would also consider finding your .pst file is, making a backup copy,
>> >> and
>> >> running
>> >> the SCANPST.EXE utility - on my system it's in
>> >>
>> >> C:\Program Files\Common Files\System\MSMAPI\1033 )
>> >>
>> >> Another possibility is that this problem only occurs when the user has
>> >> more
>> >> than one Outlook profile on their system. In that case I think the
>> >> suggestion is that Word is actually logging into a different profile
>> >> from
>> >> the one you normally use. So you could
>> >> a. check that
>> >> b. ensure you only have one mail profile (Control Panel|Mail|Show
>> >> Profiles) and/or
>> >> c. recreate your Outlook profile (I don't have a good set of
>> >> instructions
>> >> for that right now)
>> >>
>> >> Peter Jamieson
>> >>
>> >>
>> >> "Account Manager" <AccountManager.TakeThisOut@discussions.microsoft.com> wrote in
>> >> message news:7BA5509B-421B-4F6C-A47D-1DB82FC516A6@microsoft.com...
>> >> >I have the same problem but NOTHING gets to the Outlook 2007 outbox.
>> >> >
>> >> >
>> >> > --
>> >> > Account Manager
>> >> >
>> >> >
>> >> > "Mark Stewart" wrote:
>> >> >
>> >> >> I hope this helps.
>> >> >> I had a user ask me the same thing. After I went to their computer
>> >> >> to
>> >> >> investigate I found that they weren't completely finishing the
>> >> >> email
>> >> >> Merge.
>> >> >> If you are using the Wizard on the last step (Bottom Right hand
>> >> >> corner
>> >> >> of
>> >> >> Word's email wizard) it states complete the merge. And when you
>> >> >> click
>> >> >> it
>> >> >> it
>> >> >> appears as nothing happens. There is actually one more step (Step
>> >> >> 6).
>> >> >> Above
>> >> >> it says Merge and has a link stating Electronic Mail, Click the
>> >> >> link.
>> >> >> A
>> >> >> merge to mail window opens up and you will be able to choose the
>> >> >> field
>> >> >> for
>> >> >> To: and type a subject line and choose a mail format. (HTMLetc).
>> >> >> Then
>> >> >> Click
>> >> >> All Records and OK.
>> >> >>
>> >> >> I hope this helps.
>> >> >> If you aren't using the wizard try it as it may uncover something
>> >> >> you
>> >> >> are
>> >> >> missing.
>> >> >>
>> >> >> Mark
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >> "CES" <none.TakeThisOut@none.com> wrote in message
>> >> >> news:O65$b8UrHHA.4764@TK2MSFTNGP06.phx.gbl...
>> >> >> >I was hoping that someone might be able to let me know what trick
>> >> >> >is
>> >> >> >to
>> >> >> >merge an email list to an HTML format?
>> >> >> > I have absolutely no problem if I wished to send the merge file
>> >> >> > electronically using plain text as the Mail format but if I
>> >> >> > attempt
>> >> >> > to
>> >> >> > send the document as HTML it does nothing when I click Fini