Intermittent issue when printing images in HTML-format e-m..

Ken Ward · External Since: Jul 26, 2007 Posts: 5

Two of my users sometimes get HTML format e-mails from
suppliers/subcontractors which include embedded screendump images, pasted in
from the clipboard after pressing PrtSc key.

Sometimes the images print fine, other times all the user gets on the page
is the e-mail header (to, from, date, subject, etc.) and a large box with a
red 'x' in it. The same mail sent to the same printer several times will
print correctly several times but also not print several times! There seems
to be no logic to this problem!

The user is using Windows XP SP2 (fully patched) and Office 2003 (again,
fully patched and SP'ed).

Anyone seen this problem before?

Any help much appreciated!

Thanks a lot,

Ken Ward,
I.T. Support Officer
ECM (Vehicle Delivery Service) Ltd.,
UK.

BillR [MVP] · External Since: Jul 13, 2004 Posts: 1432

First try updating the print drivers.
Delete the IE cache.
Some older combinations of IE could cause this. Consider updating IE.
--
Bill R MVP
"Ken Ward" <KenWard DeleteThis @discussions.microsoft.com> wrote in message
news:ED82B979-9DE1-474C-BE73-2B89D44CF11E@microsoft.com...
> Two of my users sometimes get HTML format e-mails from
> suppliers/subcontractors which include embedded screendump images, pasted
> in
> from the clipboard after pressing PrtSc key.
>
> Sometimes the images print fine, other times all the user gets on the page
> is the e-mail header (to, from, date, subject, etc.) and a large box with
> a
> red 'x' in it. The same mail sent to the same printer several times will
> print correctly several times but also not print several times! There
> seems
> to be no logic to this problem!
>
> The user is using Windows XP SP2 (fully patched) and Office 2003 (again,
> fully patched and SP'ed).
>
> Anyone seen this problem before?
>
> Any help much appreciated!
>
> Thanks a lot,
>
> Ken Ward,
> I.T. Support Officer
> ECM (Vehicle Delivery Service) Ltd.,
> UK.

Ken Ward · External Since: Jul 26, 2007 Posts: 5

No, no difference at all. Downloaded the latest driver from HP and installed
it, and deleted contents of users cache, history, cookies etc. But no joy,
embedded graphics in mails still intermittently print as "x" in a large
square.

The user is on the latest version of IE7, so it shouldn't (!) be the web
browser.

Anyone else got any ideas?

Thanks,

Ken.
--
I.T. Support Officer
ECM (Vehicle Delivery Service) Ltd.,
UK.

BillR [MVP] · External Since: Jul 13, 2004 Posts: 1432

Are the images that don't print web based?

--
Bill R MVP
"Ken Ward" <KenWard.DeleteThis@discussions.microsoft.com> wrote in message
news:4197C170-CB38-4317-A9C2-A7C6977EE1E0@microsoft.com...
> No, no difference at all. Downloaded the latest driver from HP and
> installed
> it, and deleted contents of users cache, history, cookies etc. But no
> joy,
> embedded graphics in mails still intermittently print as "x" in a large
> square.
>
> The user is on the latest version of IE7, so it shouldn't (!) be the web
> browser.
>
> Anyone else got any ideas?
>
> Thanks,
>
> Ken.
> --
> I.T. Support Officer
> ECM (Vehicle Delivery Service) Ltd.,
> UK.
>

Ken Ward · External Since: Jul 26, 2007 Posts: 5

No, they're embedded in the mail. They're screenshots (generated by pressing
PrtSc) which have been pasted into the mail.

I've tried getting the user to print to another printer, and the same happens.

On a hunch I've tried manually deleting the users 'OLK' folder within their
local profile, to see if that helps.

What I can't understand is how the image displays okay *every time*, but
*intermittently* won't print.

Ken.
--
I.T. Support Officer
ECM (Vehicle Delivery Service) Ltd.,
UK.

BillR [MVP] · External Since: Jul 13, 2004 Posts: 1432

There's an OutlPrnt.dat file that is usually deleted for other Outlook
printing issues. Delete it and see if it helps with this.

--
Bill R MVP
"Ken Ward" <KenWard DeleteThis @discussions.microsoft.com> wrote in message
news:B5F3668C-C84F-49A2-A460-3F4C01D3418D@microsoft.com...
> No, they're embedded in the mail. They're screenshots (generated by
> pressing
> PrtSc) which have been pasted into the mail.
>
> I've tried getting the user to print to another printer, and the same
> happens.
>
> On a hunch I've tried manually deleting the users 'OLK' folder within
> their
> local profile, to see if that helps.
>
> What I can't understand is how the image displays okay *every time*, but
> *intermittently* won't print.
>
> Ken.
> --
> I.T. Support Officer
> ECM (Vehicle Delivery Service) Ltd.,
> UK.
>

Ken Ward · External Since: Jul 26, 2007 Posts: 5

Sorry, the user doesn't have an OutlPrnt.dat file and neither do I.

I suspect (but am willing to be proved wrong) from looking at the MS KB
articles this is used by an older version of Outlook; we're using Outlook
2003 as part of Office 2003.

Ken.
I.T. Support Officer
ECM (Vehicle Delivery Service) Ltd.,
UK.

pvazny · External Since: Aug 08, 2007 Posts: 1

Ken,

Have you ever been able to resolve this? We are experiencing exactly
same problem. In addition to that the font size and the image size are
not consistent. Sometime it prints with small font and full image and
sometime it crops the image and prints with standard size font.

Peter

Ken Ward · External Since: Jul 26, 2007 Posts: 5

Peter,

No, I'm afraid we haven't. As it's a completely intermittent thing (print ,
and doesn't seem to be related to printing to any particular printer, I can
only assume it's a bug / feature in Outlook which MS haven't resolved yet.
Although I can't find any mention of it on the MS Knowledge Base or support
site. I think we're just going to have to live with the problem to be
honest, not very satisfactory.

Can't say I've come across your font size / image cropping issue before.
Sounds like the browser could be resizing your output. If you're using IE7,
maybe try it on a different PC with a different version of the browser?

Sorry I can't be of much more help. Maybe someone else reading this can
suggest something...?

Ken.