Help...cant print emails from one user

JP · External Since: Aug 08, 2006 Posts: 76

Hi There,
We have one user, with Outlook 2002 (Server has SBS 2003 Prm), when she
sends an email to any user on the SBS 2003 server, the Users that recive that
email can't print, has anyone come across this problem. If the she send email
to external address, then that person can print the email. (i have checked
that the user is not using any fonts that are not normal (she has arial 10).
JP

Hal Hostetler [MVP P/I] · External Since: Oct 17, 2005 Posts: 647

So, what happens when you try to print one of these emails, other than it
doesn't print? Do you get any error messages? Is she using Word as her
email editor?

Hal
--
Hal Hostetler, CPBE -- hhh DeleteThis @kvoa.com
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"JP" <JP DeleteThis @discussions.microsoft.com> wrote in message
news:E363EE74-FECF-4F87-B4A6-6BD5BE4F164F@microsoft.com...
> Hi There,
> We have one user, with Outlook 2002 (Server has SBS 2003 Prm), when she
> sends an email to any user on the SBS 2003 server, the Users that recive
that
> email can't print, has anyone come across this problem. If the she send
email
> to external address, then that person can print the email. (i have checked
> that the user is not using any fonts that are not normal (she has arial
10).
> JP

JP · External Since: Aug 08, 2006 Posts: 76

She does not get any error message, and yes she is using Word as her email
editor

"Hal Hostetler [MVP P/I]" wrote:

> So, what happens when you try to print one of these emails, other than it
> doesn't print? Do you get any error messages? Is she using Word as her
> email editor?
>
> Hal
> --
> Hal Hostetler, CPBE -- hhh.TakeThisOut@kvoa.com
> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> http://www.kvoa.com -- "When News breaks, we fix it!"
> KVOA Television, Tucson, AZ. NBC Channel 4
> Still Cadillacin' - www.badnewsbluesband.com
>
> "JP" <JP.TakeThisOut@discussions.microsoft.com> wrote in message
> news:E363EE74-FECF-4F87-B4A6-6BD5BE4F164F@microsoft.com...
> > Hi There,
> > We have one user, with Outlook 2002 (Server has SBS 2003 Prm), when she
> > sends an email to any user on the SBS 2003 server, the Users that recive
> that
> > email can't print, has anyone come across this problem. If the she send
> email
> > to external address, then that person can print the email. (i have checked
> > that the user is not using any fonts that are not normal (she has arial
> 10).
> > JP
>
>
>

Hal Hostetler [MVP P/I] · External Since: Oct 17, 2005 Posts: 647

Do any of the users who try to print this email get any error messages? I
wouldn't expect any errors when she's composing and sending the message.
While I don't really expect it to make a difference, you might have her try
using the Outlook editor instead of Word as a quick test. Another fairly
simple thing to try is a new Outlook profile; I've seen damaged profiles
cause some really bizarre behavior.

Hal
--
Hal Hostetler, CPBE -- hhh RemoveThis @kvoa.com
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"JP" <JP RemoveThis @discussions.microsoft.com> wrote in message
news:A465BF48-4AC0-4CBF-97D6-E3B8764D4895@microsoft.com...
> She does not get any error message, and yes she is using Word as her email
> editor
>
> "Hal Hostetler [MVP P/I]" wrote:
>
> > So, what happens when you try to print one of these emails, other than
it
> > doesn't print? Do you get any error messages? Is she using Word as her
> > email editor?
> >
> > Hal
> > --
> > Hal Hostetler, CPBE -- hhh RemoveThis @kvoa.com
> > Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> > http://www.kvoa.com -- "When News breaks, we fix it!"
> > KVOA Television, Tucson, AZ. NBC Channel 4
> > Still Cadillacin' - www.badnewsbluesband.com
> >
> > "JP" <JP RemoveThis @discussions.microsoft.com> wrote in message
> > news:E363EE74-FECF-4F87-B4A6-6BD5BE4F164F@microsoft.com...
> > > Hi There,
> > > We have one user, with Outlook 2002 (Server has SBS 2003 Prm), when
she
> > > sends an email to any user on the SBS 2003 server, the Users that
recive
> > that
> > > email can't print, has anyone come across this problem. If the she
send
> > email
> > > to external address, then that person can print the email. (i have
checked
> > > that the user is not using any fonts that are not normal (she has
arial
> > 10).
> > > JP
> >
> >
> >

JP · External Since: Aug 08, 2006 Posts: 76

1) No error messages when the users trys to print.
2) Will try Outlook editor and if that does not work New Profile.
Will keep you informed.
Many Thanks for all your help

"Hal Hostetler [MVP P/I]" wrote:

> Do any of the users who try to print this email get any error messages? I
> wouldn't expect any errors when she's composing and sending the message.
> While I don't really expect it to make a difference, you might have her try
> using the Outlook editor instead of Word as a quick test. Another fairly
> simple thing to try is a new Outlook profile; I've seen damaged profiles
> cause some really bizarre behavior.
>
> Hal
> --
> Hal Hostetler, CPBE -- hhh.DeleteThis@kvoa.com
> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> http://www.kvoa.com -- "When News breaks, we fix it!"
> KVOA Television, Tucson, AZ. NBC Channel 4
> Still Cadillacin' - www.badnewsbluesband.com
>
> "JP" <JP.DeleteThis@discussions.microsoft.com> wrote in message
> news:A465BF48-4AC0-4CBF-97D6-E3B8764D4895@microsoft.com...
> > She does not get any error message, and yes she is using Word as her email
> > editor
> >
> > "Hal Hostetler [MVP P/I]" wrote:
> >
> > > So, what happens when you try to print one of these emails, other than
> it
> > > doesn't print? Do you get any error messages? Is she using Word as her
> > > email editor?
> > >
> > > Hal
> > > --
> > > Hal Hostetler, CPBE -- hhh.DeleteThis@kvoa.com
> > > Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> > > http://www.kvoa.com -- "When News breaks, we fix it!"
> > > KVOA Television, Tucson, AZ. NBC Channel 4
> > > Still Cadillacin' - www.badnewsbluesband.com
> > >
> > > "JP" <JP.DeleteThis@discussions.microsoft.com> wrote in message
> > > news:E363EE74-FECF-4F87-B4A6-6BD5BE4F164F@microsoft.com...
> > > > Hi There,
> > > > We have one user, with Outlook 2002 (Server has SBS 2003 Prm), when
> she
> > > > sends an email to any user on the SBS 2003 server, the Users that
> recive
> > > that
> > > > email can't print, has anyone come across this problem. If the she
> send
> > > email
> > > > to external address, then that person can print the email. (i have
> checked
> > > > that the user is not using any fonts that are not normal (she has
> arial
> > > 10).
> > > > JP
> > >
> > >
> > >
>
>
>

Andrew Staley · External Since: Jul 31, 2007 Posts: 1

I've just had the same problem with one of our machines here, running XP SP2
and Outlook 2003SP2. I can print anything except emails within Outlook.

After doing some playing around I found (on this system atleast) that the
problem seems to be related to HTML emails. If I forward the same email and
set it to plain text it prints off fine.

I then was able to resolve the problem by going into IE and reseting all the
security options to default and changing the HTML editor from Word to
Publisher and back again. After that the emails started to print without
problem.

No idea why this worked, just glad it did.

Hope this helps with your problem. Andrew.

"JP" <JP.DeleteThis@discussions.microsoft.com> wrote in message
news:CA1C16D4-CFDA-4C97-BE3A-314AC3CFF071@microsoft.com...
> 1) No error messages when the users trys to print.
> 2) Will try Outlook editor and if that does not work New Profile.
> Will keep you informed.
> Many Thanks for all your help
>
> "Hal Hostetler [MVP P/I]" wrote:
>
>> Do any of the users who try to print this email get any error messages?
>> I
>> wouldn't expect any errors when she's composing and sending the message.
>> While I don't really expect it to make a difference, you might have her
>> try
>> using the Outlook editor instead of Word as a quick test. Another fairly
>> simple thing to try is a new Outlook profile; I've seen damaged profiles
>> cause some really bizarre behavior.
>>
>> Hal
>> --
>> Hal Hostetler, CPBE -- hhh.DeleteThis@kvoa.com
>> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
>> http://www.kvoa.com -- "When News breaks, we fix it!"
>> KVOA Television, Tucson, AZ. NBC Channel 4
>> Still Cadillacin' - www.badnewsbluesband.com
>>
>> "JP" <JP.DeleteThis@discussions.microsoft.com> wrote in message
>> news:A465BF48-4AC0-4CBF-97D6-E3B8764D4895@microsoft.com...
>> > She does not get any error message, and yes she is using Word as her
>> > email
>> > editor
>> >
>> > "Hal Hostetler [MVP P/I]" wrote:
>> >
>> > > So, what happens when you try to print one of these emails, other
>> > > than
>> it
>> > > doesn't print? Do you get any error messages? Is she using Word as
>> > > her
>> > > email editor?
>> > >
>> > > Hal
>> > > --
>> > > Hal Hostetler, CPBE -- hhh.DeleteThis@kvoa.com
>> > > Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
>> > > http://www.kvoa.com -- "When News breaks, we fix it!"
>> > > KVOA Television, Tucson, AZ. NBC Channel 4
>> > > Still Cadillacin' - www.badnewsbluesband.com
>> > >
>> > > "JP" <JP.DeleteThis@discussions.microsoft.com> wrote in message
>> > > news:E363EE74-FECF-4F87-B4A6-6BD5BE4F164F@microsoft.com...
>> > > > Hi There,
>> > > > We have one user, with Outlook 2002 (Server has SBS 2003 Prm), when
>> she
>> > > > sends an email to any user on the SBS 2003 server, the Users that
>> recive
>> > > that
>> > > > email can't print, has anyone come across this problem. If the she
>> send
>> > > email
>> > > > to external address, then that person can print the email. (i have
>> checked
>> > > > that the user is not using any fonts that are not normal (she has
>> arial
>> > > 10).
>> > > > JP
>> > >
>> > >
>> > >
>>
>>
>>

JP · External Since: Aug 08, 2006 Posts: 76

Thanks Andrew, will do what you did, next week when i am on site.

"Andrew Staley" wrote:

> I've just had the same problem with one of our machines here, running XP SP2
> and Outlook 2003SP2. I can print anything except emails within Outlook.
>
> After doing some playing around I found (on this system atleast) that the
> problem seems to be related to HTML emails. If I forward the same email and
> set it to plain text it prints off fine.
>
> I then was able to resolve the problem by going into IE and reseting all the
> security options to default and changing the HTML editor from Word to
> Publisher and back again. After that the emails started to print without
> problem.
>
> No idea why this worked, just glad it did.
>
> Hope this helps with your problem. Andrew.
>
> "JP" <JP.RemoveThis@discussions.microsoft.com> wrote in message
> news:CA1C16D4-CFDA-4C97-BE3A-314AC3CFF071@microsoft.com...
> > 1) No error messages when the users trys to print.
> > 2) Will try Outlook editor and if that does not work New Profile.
> > Will keep you informed.
> > Many Thanks for all your help
> >
> > "Hal Hostetler [MVP P/I]" wrote:
> >
> >> Do any of the users who try to print this email get any error messages?
> >> I
> >> wouldn't expect any errors when she's composing and sending the message.
> >> While I don't really expect it to make a difference, you might have her
> >> try
> >> using the Outlook editor instead of Word as a quick test. Another fairly
> >> simple thing to try is a new Outlook profile; I've seen damaged profiles
> >> cause some really bizarre behavior.
> >>
> >> Hal
> >> --
> >> Hal Hostetler, CPBE -- hhh.RemoveThis@kvoa.com
> >> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> >> http://www.kvoa.com -- "When News breaks, we fix it!"
> >> KVOA Television, Tucson, AZ. NBC Channel 4
> >> Still Cadillacin' - www.badnewsbluesband.com
> >>
> >> "JP" <JP.RemoveThis@discussions.microsoft.com> wrote in message
> >> news:A465BF48-4AC0-4CBF-97D6-E3B8764D4895@microsoft.com...
> >> > She does not get any error message, and yes she is using Word as her
> >> > email
> >> > editor
> >> >
> >> > "Hal Hostetler [MVP P/I]" wrote:
> >> >
> >> > > So, what happens when you try to print one of these emails, other
> >> > > than
> >> it
> >> > > doesn't print? Do you get any error messages? Is she using Word as
> >> > > her
> >> > > email editor?
> >> > >
> >> > > Hal
> >> > > --
> >> > > Hal Hostetler, CPBE -- hhh.RemoveThis@kvoa.com
> >> > > Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> >> > > http://www.kvoa.com -- "When News breaks, we fix it!"
> >> > > KVOA Television, Tucson, AZ. NBC Channel 4
> >> > > Still Cadillacin' - www.badnewsbluesband.com
> >> > >
> >> > > "JP" <JP.RemoveThis@discussions.microsoft.com> wrote in message
> >> > > news:E363EE74-FECF-4F87-B4A6-6BD5BE4F164F@microsoft.com...
> >> > > > Hi There,
> >> > > > We have one user, with Outlook 2002 (Server has SBS 2003 Prm), when
> >> she
> >> > > > sends an email to any user on the SBS 2003 server, the Users that
> >> recive
> >> > > that
> >> > > > email can't print, has anyone come across this problem. If the she
> >> send
> >> > > email
> >> > > > to external address, then that person can print the email. (i have
> >> checked
> >> > > > that the user is not using any fonts that are not normal (she has
> >> arial
> >> > > 10).
> >> > > > JP
> >> > >
> >> > >
> >> > >
> >>
> >>
> >>
>
>
>