Greyed out option to configure file as Outlook Address Book

I've transferred fles from XP Pro to Vista Business using Windows Easy Transfer and my Contacts folder isn't recognised as an Outlook Address Book. It is there and looks identical to how it was in XP but it doesn't operate as an Outlook Address Book. If I start a new mail, Outlook doesn't give me any names from that list. I've followed the Microsoft KB instructions but the problem is that the option to configure it as an Outlook Address Book is greyed out. The Outlook Address Book service is listed when I try to view or change Directories or Address Books using the e-mail account tool but it doesn't recognise any folders.

I can sync my BlackBerry address book with it so that software recognises it as an Outlook Address Book.

I've seen a few people on this list comment on the greyed out option but no solutions.

dmacrae

I finally sorted it. When you go through Tools and E-mail accounts, choosing "View or change existing directories", the fact that Outlook Address Book is there is where the problem lies. It's empty and blocks you from configuring folders as OABs (hence the greyed out option). If you choose the Remove option, you can then go back and add an OAB. That then removes the greying out when you try to configure a Contacts folder as an OAB.

dmacrae wrote:

I've transferred fles from XP Pro to Vista Business using Windows Easy Transfer and my Contacts folder isn't recognised as an Outlook Address Book. It is there and looks identical to how it was in XP but it doesn't operate as an Outlook Address Book. If I start a new mail, Outlook doesn't give me any names from that list. I've followed the Microsoft KB instructions but the problem is that the option to configure it as an Outlook Address Book is greyed out. The Outlook Address Book service is listed when I try to view or change Directories or Address Books using the e-mail account tool but it doesn't recognise any folders. I can sync my BlackBerry address book with it so that software recognises it as an Outlook Address Book. I've seen a few people on this list comment on the greyed out option but no solutions. dmacrae