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Sometimes Excel starts but its screen is blank?

 
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Peter
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Since: Mar 07, 2006
Posts: 216



PostPosted: Tue Jul 24, 2007 12:42 pm    Post subject: Sometimes Excel starts but its screen is blank?
Archived from groups: microsoft>public>excel>setup (more info?)

Hello,

Thanks for reviewing my question. I have installed Office 2007 and
everything has been working fine with the exception of Excel. Sometimes when
I launch Excel it comes up but its screen is blank - no menus. Its window
resize control (normally in the right corner) is at the top corner - I can
even right click on it to get its menu. However, there are no menus, no
spreadsheet and I cannot close it. I have to right click on the task bar to
close it. After closing it, I launch Excel again and it comes fine.

I have tried to repair it, uninstall and reinstall but the problem still
occurs.

Any suggestions?

Many Thanks
Peter
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Bill
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Since: Jul 10, 2006
Posts: 207



PostPosted: Fri Jul 27, 2007 6:30 am    Post subject: RE: Sometimes Excel starts but its screen is blank? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

I have experienced the same problem. Excel would start with a blank screen
(what should be the bottom menu bar is on top starting with "Ready") about
half the time when I used shortcuts from the menu bar or desktop. When I
clicked on an Excel document it always started with a blank screen. It would
always start correctly if I selected "Run" Excel from the menu.

I have spent over six hours on the phone with Microsoft support trying to
resolve the problem with at least three technicians (two Excel, one Vista)
taking over control of my computer to try to resolve the problem. I finally
realized that support was not going to resolve the issue and they did manage
to screw up other software installed on my machine.

I finally restored my computer to its original state with Vista Home Premium
and before I installed any non Microsoft software I installed Office 2007
Pro. Everything now seems to be working. I will watch very closely to see
if the installation of any other software changes that.

One other comment about the blank screen. If you move the bottom of the
window up close to the top and then bring it down you do get the Excel ribbon
on top but no grid and most buttons work but not the minimize, maximize or
close bottons. You also cannot load any spreadsheet.

Sorry that I have not found an easier solution but I just could not live
with the program opening correctly about half the time.

Bill

"Peter" wrote:

> Hello,
>
> Thanks for reviewing my question. I have installed Office 2007 and
> everything has been working fine with the exception of Excel. Sometimes when
> I launch Excel it comes up but its screen is blank - no menus. Its window
> resize control (normally in the right corner) is at the top corner - I can
> even right click on it to get its menu. However, there are no menus, no
> spreadsheet and I cannot close it. I have to right click on the task bar to
> close it. After closing it, I launch Excel again and it comes fine.
>
> I have tried to repair it, uninstall and reinstall but the problem still
> occurs.
>
> Any suggestions?
>
> Many Thanks
> Peter
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Junquet
External


Since: Jul 27, 2007
Posts: 1



PostPosted: Fri Jul 27, 2007 8:40 am    Post subject: RE: Sometimes Excel starts but its screen is blank? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Hello Peter - I too have the same problem. I have an OEM version of
Microsoft Office Professional installed and have been unable to get help from
either my supplier, Evesham, or from Microsoft Tech Suppt.
On my machine, the problem is intermittant - sometimes Excel opens normally
-when it opens showing only the blue screen [which incidentally seems to be a
preview screen with zoom options] I can minimise it to the Taskbar by right
clicking on the taskbar button. If I open Excel again from the Start menu
the program runs normally. I can then close the preview screen.
However, I should really like advice on how to fix this issue as it is very
irritating and if there is anyone out there who has solved it please let me
know! Regards Junquet

"Peter" wrote:

> Hello,
>
> Thanks for reviewing my question. I have installed Office 2007 and
> everything has been working fine with the exception of Excel. Sometimes when
> I launch Excel it comes up but its screen is blank - no menus. Its window
> resize control (normally in the right corner) is at the top corner - I can
> even right click on it to get its menu. However, there are no menus, no
> spreadsheet and I cannot close it. I have to right click on the task bar to
> close it. After closing it, I launch Excel again and it comes fine.
>
> I have tried to repair it, uninstall and reinstall but the problem still
> occurs.
>
> Any suggestions?
>
> Many Thanks
> Peter
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Bill
External


Since: Jul 10, 2006
Posts: 207



PostPosted: Sun Jul 29, 2007 4:46 am    Post subject: RE: Sometimes Excel starts but its screen is blank? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Just a follow up to my previous post.

Although Excel seemed to be working perfectly after first reloading the
operating system and Office Pro I found after rebooting that I was getting a
message everytime I opened Excel that said: "BCM Office Addin Office
application version does not match". By clicking on "OK" the message
disappeared and Excel worked fine. When I went to the Excel options and
looked at addins, no addins were installed. On my previous installation the
BCM addin was installed and could not be removed without editing the
registry. (Removing this addin did not correct the blue screen) This time
it was not installed and could not be installed without editing the registry.
When I tried to select it I received a message: "Business Contact Manager
for Outlook not loaded. A runtime error occured during the loading of the
Com Add-ins".

I finally went to the uninstall programs and uninstalled "Business Contact
Manager for Outlook" and no longer get the message when starting Excel. I
did try to reinstall BCM but always got the same results. I am not sure what
the add-in does but I guess I will live without it as my Excel in now working
properly.

Bill

"Bill" wrote:

> I have experienced the same problem. Excel would start with a blank screen
> (what should be the bottom menu bar is on top starting with "Ready") about
> half the time when I used shortcuts from the menu bar or desktop. When I
> clicked on an Excel document it always started with a blank screen. It would
> always start correctly if I selected "Run" Excel from the menu.
>
> I have spent over six hours on the phone with Microsoft support trying to
> resolve the problem with at least three technicians (two Excel, one Vista)
> taking over control of my computer to try to resolve the problem. I finally
> realized that support was not going to resolve the issue and they did manage
> to screw up other software installed on my machine.
>
> I finally restored my computer to its original state with Vista Home Premium
> and before I installed any non Microsoft software I installed Office 2007
> Pro. Everything now seems to be working. I will watch very closely to see
> if the installation of any other software changes that.
>
> One other comment about the blank screen. If you move the bottom of the
> window up close to the top and then bring it down you do get the Excel ribbon
> on top but no grid and most buttons work but not the minimize, maximize or
> close bottons. You also cannot load any spreadsheet.
>
> Sorry that I have not found an easier solution but I just could not live
> with the program opening correctly about half the time.
>
> Bill
>
> "Peter" wrote:
>
> > Hello,
> >
> > Thanks for reviewing my question. I have installed Office 2007 and
> > everything has been working fine with the exception of Excel. Sometimes when
> > I launch Excel it comes up but its screen is blank - no menus. Its window
> > resize control (normally in the right corner) is at the top corner - I can
> > even right click on it to get its menu. However, there are no menus, no
> > spreadsheet and I cannot close it. I have to right click on the task bar to
> > close it. After closing it, I launch Excel again and it comes fine.
> >
> > I have tried to repair it, uninstall and reinstall but the problem still
> > occurs.
> >
> > Any suggestions?
> >
> > Many Thanks
> > Peter
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Bill
External


Since: Jul 10, 2006
Posts: 207



PostPosted: Sun Jul 29, 2007 4:48 pm    Post subject: RE: Sometimes Excel starts but its screen is blank? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Are you also running Quickbooks Pro 2007. As I was reloading my programs I
kept checking Excel after loading each program. After loading Quickbooks Pro
2007, Excel worked fine but after a reboot I was back to the blank screen
about half the time. Uninstalling Quickbooks Pro solved the problem. I will
call tech support back and let them know.

Bill

"Peter" wrote:

> Hello,
>
> Thanks for reviewing my question. I have installed Office 2007 and
> everything has been working fine with the exception of Excel. Sometimes when
> I launch Excel it comes up but its screen is blank - no menus. Its window
> resize control (normally in the right corner) is at the top corner - I can
> even right click on it to get its menu. However, there are no menus, no
> spreadsheet and I cannot close it. I have to right click on the task bar to
> close it. After closing it, I launch Excel again and it comes fine.
>
> I have tried to repair it, uninstall and reinstall but the problem still
> occurs.
>
> Any suggestions?
>
> Many Thanks
> Peter
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Scott
External


Since: Jul 18, 2006
Posts: 233



PostPosted: Sun Jul 29, 2007 6:28 pm    Post subject: RE: Sometimes Excel starts but its screen is blank? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Same problem as mine here in Australia after i bought new Dell Laptop
computer. Please keep me informed to how to get rid of blank page as opening
workbook in Excel 2007.
regards
Scott

"Peter" wrote:

> Hello,
>
> Thanks for reviewing my question. I have installed Office 2007 and
> everything has been working fine with the exception of Excel. Sometimes when
> I launch Excel it comes up but its screen is blank - no menus. Its window
> resize control (normally in the right corner) is at the top corner - I can
> even right click on it to get its menu. However, there are no menus, no
> spreadsheet and I cannot close it. I have to right click on the task bar to
> close it. After closing it, I launch Excel again and it comes fine.
>
> I have tried to repair it, uninstall and reinstall but the problem still
> occurs.
>
> Any suggestions?
>
> Many Thanks
> Peter
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smart
External


Since: Jul 22, 2007
Posts: 6



PostPosted: Tue Jul 31, 2007 6:15 am    Post subject: Re: Sometimes Excel starts but its screen is blank? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

"Bill" wrote in message

>I have experienced the same problem. Excel would start with a blank screen
> (what should be the bottom menu bar is on top starting with "Ready") about
> half the time when I used shortcuts from the menu bar or desktop. When I
> clicked on an Excel document it always started with a blank screen. It
> would
> always start correctly if I selected "Run" Excel from the menu.
>
> I have spent over six hours on the phone with Microsoft support trying to
> resolve the problem with at least three technicians (two Excel, one Vista)
> taking over control of my computer to try to resolve the problem. I
> finally
> realized that support was not going to resolve the issue and they did
> manage
> to screw up other software installed on my machine.
>
> I finally restored my computer to its original state with Vista Home
> Premium
> and before I installed any non Microsoft software I installed Office 2007
> Pro. Everything now seems to be working. I will watch very closely to
> see
> if the installation of any other software changes that.
>
> One other comment about the blank screen. If you move the bottom of the
> window up close to the top and then bring it down you do get the Excel
> ribbon
> on top but no grid and most buttons work but not the minimize, maximize or
> close bottons. You also cannot load any spreadsheet.
>
> Sorry that I have not found an easier solution but I just could not live
> with the program opening correctly about half the time.
>
> Bill
>
> "Peter" wrote:
>
>> Hello,
>>
>> Thanks for reviewing my question. I have installed Office 2007 and
>> everything has been working fine with the exception of Excel. Sometimes
>> when
>> I launch Excel it comes up but its screen is blank - no menus. Its
>> window
>> resize control (normally in the right corner) is at the top corner - I
>> can
>> even right click on it to get its menu. However, there are no menus, no
>> spreadsheet and I cannot close it. I have to right click on the task bar
>> to
>> close it. After closing it, I launch Excel again and it comes fine.
>>
>> I have tried to repair it, uninstall and reinstall but the problem still
>> occurs.
>>
>> Any suggestions?
>>
>> Many Thanks
>> Peter
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