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Error when trying to open docs in Word 2007

 
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Dr. Zoltar
External


Since: Oct 15, 2006
Posts: 2



PostPosted: Sun Oct 15, 2006 1:20 pm    Post subject: Error when trying to open docs in Word 2007
Archived from groups: microsoft>public>word>application>errors (more info?)

When I first start Word 2007 I get an error message stating:

"Word cannot open this document template.

(C:\Program Files\...\A20MSW11.DOT)"

Then if I try to open any doc file that was created with Office 2003 or
Office 2007 B2TR I get the error message:

"The file {file name} is not available."

Is Office 2007 B2TR reliant on having Office 2003 installed on the same
system?
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Jay Freedman
External


Since: Mar 17, 2004
Posts: 3038



PostPosted: Sun Oct 15, 2006 5:20 pm    Post subject: Re: Error when trying to open docs in Word 2007 [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

You need to disable the Symantec Norton AntiVirus plug-in for Office,
which causes this problem only in B2TR.

See http://pschmid.net/blog/category/office-2007/office-2007-users/,
which has a link to a KB article.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

On Sun, 15 Oct 2006 09:20:01 -0700, Dr. Zoltar
wrote:

>When I first start Word 2007 I get an error message stating:
>
>"Word cannot open this document template.
>
>(C:\Program Files\...\A20MSW11.DOT)"
>
>Then if I try to open any doc file that was created with Office 2003 or
>Office 2007 B2TR I get the error message:
>
>"The file {file name} is not available."
>
>Is Office 2007 B2TR reliant on having Office 2003 installed on the same
>system?
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aalaan
External


Since: Aug 31, 2006
Posts: 106



PostPosted: Mon Oct 16, 2006 8:38 am    Post subject: Re: Error when trying to open docs in Word 2007 [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

B***** Norton *again*. No-one answered my request for comments before, but
is there no way they can be held responsible for the chaos and waste of time
(much of it professional) that they apparently cause?


"Jay Freedman" wrote in message

> You need to disable the Symantec Norton AntiVirus plug-in for Office,
> which causes this problem only in B2TR.
>
> See http://pschmid.net/blog/category/office-2007/office-2007-users/,
> which has a link to a KB article.
>
> --
> Regards,
> Jay Freedman
> Microsoft Word MVP FAQ: http://word.mvps.org
> Email cannot be acknowledged; please post all follow-ups to the
> newsgroup so all may benefit.
>
> On Sun, 15 Oct 2006 09:20:01 -0700, Dr. Zoltar
> wrote:
>
>>When I first start Word 2007 I get an error message stating:
>>
>>"Word cannot open this document template.
>>
>>(C:\Program Files\...\A20MSW11.DOT)"
>>
>>Then if I try to open any doc file that was created with Office 2003 or
>>Office 2007 B2TR I get the error message:
>>
>>"The file {file name} is not available."
>>
>>Is Office 2007 B2TR reliant on having Office 2003 installed on the same
>>system?
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Jay Freedman
External


Since: Mar 17, 2004
Posts: 3038



PostPosted: Mon Oct 16, 2006 8:38 am    Post subject: Re: Error when trying to open docs in Word 2007 [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Not in this case; this one belongs to Microsoft. It will be fixed in
the final release of 2007.

The way to hold Symantec, or any other company, responsible for their
engineering lapses is to avoid buying their products until the
problems are fixed. Lots of people feel the same way about Microsoft,
Oracle, SAP, Computer Associates, HP, and most other "big name"
vendors.

Also realize that part of the problem is perception: We're talking
about products that are used by millions of people, so when even a
tiny percentage of those customers have problems there are thousands
of them and their complaints show up here. There are plenty of
products that have much worse problems, but their installed base is
only a few thousand, and we never hear about them.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

On Mon, 16 Oct 2006 04:38:36 +1000, "aalaan"
wrote:

>B***** Norton *again*. No-one answered my request for comments before, but
>is there no way they can be held responsible for the chaos and waste of time
>(much of it professional) that they apparently cause?
>
>
>"Jay Freedman" wrote in message
>
>> You need to disable the Symantec Norton AntiVirus plug-in for Office,
>> which causes this problem only in B2TR.
>>
>> See http://pschmid.net/blog/category/office-2007/office-2007-users/,
>> which has a link to a KB article.
>>
>> --
>> Regards,
>> Jay Freedman
>> Microsoft Word MVP FAQ: http://word.mvps.org
>> Email cannot be acknowledged; please post all follow-ups to the
>> newsgroup so all may benefit.
>>
>> On Sun, 15 Oct 2006 09:20:01 -0700, Dr. Zoltar
>> wrote:
>>
>>>When I first start Word 2007 I get an error message stating:
>>>
>>>"Word cannot open this document template.
>>>
>>>(C:\Program Files\...\A20MSW11.DOT)"
>>>
>>>Then if I try to open any doc file that was created with Office 2003 or
>>>Office 2007 B2TR I get the error message:
>>>
>>>"The file {file name} is not available."
>>>
>>>Is Office 2007 B2TR reliant on having Office 2003 installed on the same
>>>system?
>
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aalaan
External


Since: Aug 31, 2006
Posts: 106



PostPosted: Mon Oct 16, 2006 3:27 pm    Post subject: Re: Error when trying to open docs in Word 2007 [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Thanks again Jay. Makes sense. It's just that the answer to a whole *raft*
of problems is invariably 'disable the Norton add-in'. BTW, thanks to your
help I have established procedure for reinstalling and reupdating Word 2000
if I ever need to reformat and reload again.


"Jay Freedman" wrote in message

> Not in this case; this one belongs to Microsoft. It will be fixed in
> the final release of 2007.
>
> The way to hold Symantec, or any other company, responsible for their
> engineering lapses is to avoid buying their products until the
> problems are fixed. Lots of people feel the same way about Microsoft,
> Oracle, SAP, Computer Associates, HP, and most other "big name"
> vendors.
>
> Also realize that part of the problem is perception: We're talking
> about products that are used by millions of people, so when even a
> tiny percentage of those customers have problems there are thousands
> of them and their complaints show up here. There are plenty of
> products that have much worse problems, but their installed base is
> only a few thousand, and we never hear about them.
>
> --
> Regards,
> Jay Freedman
> Microsoft Word MVP FAQ: http://word.mvps.org
> Email cannot be acknowledged; please post all follow-ups to the
> newsgroup so all may benefit.
>
> On Mon, 16 Oct 2006 04:38:36 +1000, "aalaan"
> wrote:
>
>>B***** Norton *again*. No-one answered my request for comments before,
>>but
>>is there no way they can be held responsible for the chaos and waste of
>>time
>>(much of it professional) that they apparently cause?
>>
>>
>>"Jay Freedman" wrote in message
>>
>>> You need to disable the Symantec Norton AntiVirus plug-in for Office,
>>> which causes this problem only in B2TR.
>>>
>>> See http://pschmid.net/blog/category/office-2007/office-2007-users/,
>>> which has a link to a KB article.
>>>
>>> --
>>> Regards,
>>> Jay Freedman
>>> Microsoft Word MVP FAQ: http://word.mvps.org
>>> Email cannot be acknowledged; please post all follow-ups to the
>>> newsgroup so all may benefit.
>>>
>>> On Sun, 15 Oct 2006 09:20:01 -0700, Dr. Zoltar
>>> wrote:
>>>
>>>>When I first start Word 2007 I get an error message stating:
>>>>
>>>>"Word cannot open this document template.
>>>>
>>>>(C:\Program Files\...\A20MSW11.DOT)"
>>>>
>>>>Then if I try to open any doc file that was created with Office 2003 or
>>>>Office 2007 B2TR I get the error message:
>>>>
>>>>"The file {file name} is not available."
>>>>
>>>>Is Office 2007 B2TR reliant on having Office 2003 installed on the same
>>>>system?
>>
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Dr. Zoltar
External


Since: Oct 15, 2006
Posts: 2



PostPosted: Mon Oct 16, 2006 3:27 pm    Post subject: Re: Error when trying to open docs in Word 2007 [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Thank you for your reply. I will definately try the link and give those
steps a try.

I suppose the most frustraiting thing is that the error message gives no
indication as to what the root cause of the problem would be. So I'd have a
hard time tracking down the fix or work around on my own.
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lss



Joined: Oct 17, 2006
Posts: 1



PostPosted: Tue Oct 17, 2006 4:33 pm    Post subject: Re: Error when trying to open docs in Word 2007 [Login to view extended thread Info.]

"You need to disable the Symantec Norton AntiVirus plug-in for Office,
which causes this problem only in B2TR. "

It would be nice for Jay, or someone, to share with me how to disable Norton Anti-Virus plug-in.

Thanks
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brad.attig
External


Since: Oct 23, 2006
Posts: 2



PostPosted: Mon Oct 23, 2006 7:24 am    Post subject: Re: Error when trying to open docs in Word 2007 [Login to view extended thread Info.]
Archived from groups: microsoft>public>word>application>errors (more info?)

Jay Freedman wrote:
> You need to disable the Symantec Norton AntiVirus plug-in for Office,
> which causes this problem only in B2TR.
>
> See http://pschmid.net/blog/category/office-2007/office-2007-users/,
> which has a link to a KB article.
>
> --
> Regards,
> Jay Freedman
> Microsoft Word MVP FAQ: http://word.mvps.org
> Email cannot be acknowledged; please post all follow-ups to the
> newsgroup so all may benefit.
>
> On Sun, 15 Oct 2006 09:20:01 -0700, Dr. Zoltar
> wrote:
>
> >When I first start Word 2007 I get an error message stating:
> >
> >"Word cannot open this document template.
> >
> >(C:\Program Files\...\A20MSW11.DOT)"
> >
> >Then if I try to open any doc file that was created with Office 2003 or
> >Office 2007 B2TR I get the error message:
> >
> >"The file {file name} is not available."
> >
> >Is Office 2007 B2TR reliant on having Office 2003 installed on the same
> >system?
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brad.attig
External


Since: Oct 23, 2006
Posts: 2



PostPosted: Mon Oct 23, 2006 7:25 am    Post subject: Re: Error when trying to open docs in Word 2007 [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Im running Microsoft Live OneCare and get the same error message, any
fixes.

Brad

Jay Freedman wrote:
> You need to disable the Symantec Norton AntiVirus plug-in for Office,
> which causes this problem only in B2TR.
>
> See http://pschmid.net/blog/category/office-2007/office-2007-users/,
> which has a link to a KB article.
>
> --
> Regards,
> Jay Freedman
> Microsoft Word MVP FAQ: http://word.mvps.org
> Email cannot be acknowledged; please post all follow-ups to the
> newsgroup so all may benefit.
>
> On Sun, 15 Oct 2006 09:20:01 -0700, Dr. Zoltar
> wrote:
>
> >When I first start Word 2007 I get an error message stating:
> >
> >"Word cannot open this document template.
> >
> >(C:\Program Files\...\A20MSW11.DOT)"
> >
> >Then if I try to open any doc file that was created with Office 2003 or
> >Office 2007 B2TR I get the error message:
> >
> >"The file {file name} is not available."
> >
> >Is Office 2007 B2TR reliant on having Office 2003 installed on the same
> >system?
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Jay Freedman
External


Since: Sep 16, 2003
Posts: 2367



PostPosted: Mon Oct 23, 2006 2:49 pm    Post subject: Re: Error when trying to open docs in Word 2007 [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Did you ever have Norton Antivirus on that machine? Sometimes it leaves
behind a dll, which has to be unregistered. See
http://support.microsoft.com/?kbid=329820 for instructions.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

wrote:
> Im running Microsoft Live OneCare and get the same error message, any
> fixes.
>
> Brad
>
> Jay Freedman wrote:
>> You need to disable the Symantec Norton AntiVirus plug-in for Office,
>> which causes this problem only in B2TR.
>>
>> See http://pschmid.net/blog/category/office-2007/office-2007-users/,
>> which has a link to a KB article.
>>
>> --
>> Regards,
>> Jay Freedman
>> Microsoft Word MVP FAQ: http://word.mvps.org
>> Email cannot be acknowledged; please post all follow-ups to the
>> newsgroup so all may benefit.
>>
>> On Sun, 15 Oct 2006 09:20:01 -0700, Dr. Zoltar
>> wrote:
>>
>>> When I first start Word 2007 I get an error message stating:
>>>
>>> "Word cannot open this document template.
>>>
>>> (C:\Program Files\...\A20MSW11.DOT)"
>>>
>>> Then if I try to open any doc file that was created with Office
>>> 2003 or Office 2007 B2TR I get the error message:
>>>
>>> "The file {file name} is not available."
>>>
>>> Is Office 2007 B2TR reliant on having Office 2003 installed on the
>>> same system?
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bradattig



Joined: Oct 25, 2006
Posts: 3



PostPosted: Wed Oct 25, 2006 11:31 am    Post subject: Re: Error when trying to open docs in Word 2007 [Login to view extended thread Info.]

Jay,

I tried your suggestion to no success. Norton was originally installed on the machine. I did a search for officeav.dll and found it in the following locations but could not get it to unregister either.

c:swsetup\nav05\02\external\norton\app
c:swsetup\nav05\37\external\norton\app
c:swsetup\nav05\us\external\norton\app

Thanks for the help!

Brad
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lottiemk
External


Since: Oct 27, 2006
Posts: 3



PostPosted: Fri Oct 27, 2006 6:06 pm    Post subject: RE: Error when trying to open docs in Word 2007 [Login to view extended thread Info.]
Archived from groups: microsoft>public>word>application>errors (more info?)

The file A20MSW11.dot is an Avery Wizard label template that Word 2007
doesn't seem to use anyway. You can go to C:\Program Files\Microsoft
Office\Office12\STARTUP and delete it.

"Dr. Zoltar" wrote:

> When I first start Word 2007 I get an error message stating:
>
> "Word cannot open this document template.
>
> (C:\Program Files\...\A20MSW11.DOT)"
>
> Then if I try to open any doc file that was created with Office 2003 or
> Office 2007 B2TR I get the error message:
>
> "The file {file name} is not available."
>
> Is Office 2007 B2TR reliant on having Office 2003 installed on the same
> system?
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bradattig



Joined: Oct 25, 2006
Posts: 3



PostPosted: Sun Oct 29, 2006 12:05 pm    Post subject: Re: RE: Error when trying to open docs in Word 2007 [Login to view extended thread Info.]

Thanks for the help. FYI, I was able to reinstall Norton, disable the Norton AntiVirus Office plug-in as directed in the Kb article you referenced, then uninstall Norton. That solved my problem and might help others.

Brad
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