We have Outlook 2003 and Word 2003. I have checked Tools, Options, Mail
Format, Use Microsoft Word 2003 to edit email messages. When I create a new
email message, it is using Microsoft Word 2003 as the editor. We have Word
templates that we send to a certain department using Word's File, Send To,
Mail Recipient (NOT as attachment), so the attachment shows in the body of
the email message. When the recipient opens the email message, he used to be
able to right-click and choose "Open with Word", or in our earlier version
(2000) of Outlook and Word, we could right-click and choose Edit Message and
it would open the message in Word so the document could be edited. Now for
some reason when right-clicking on the body of the email, Edit Message is the
only choice, and that doesn't open the document in Microsoft Word to edit -
it appears to be the same Edit Message ability that we have when the "Use MS
Word 2003 to edit email messages" is not checked.
We have just upgraded, but this user was a pilot user and did have the
ability to open the email with Word on an earlier image and edit. Now with
our latest "go live" image, it isn't working.
Anyone have any ideas out there?