Attachments are being Stripped Off

Please help. There is a workaround/temp fix for this issue; however, we would
like to know why and how the problem occurs.

Summary: When users are using the internet fax utility within Outlook 2003,
they compose their message, File > New > Internet Fax. The user fills out the
message, includes a coverpage and inserts text on the body of the email
(coverpage). The MODI printer converts body & attachments and the user clicks
the 'Send' button. When the user looks into his/her sent items, the message
is empty. There is only the address field, To: & From:, and the subject field
"Sent from Microsoft Office 2003". There is no attachment and no email body
found. It appears that the tiff's converted by the MODI printer were being
cached, remained stored in the user's temp folder, and were not included in
the email message when sent.

Temporary Solution:
1. Click on start -> Search.
2. select 'All files and folders'. Enter the file name as fax*.tif.
3. Search.
4. When the search returns any results, right click on the fax*.tif file and
view properties.
5. Note the folder where the file exists, for ex: the folder may be named as
'OLK552' or something that starts with OLK.
6. Go to C:\Documents and Settings\USER\Local Settings\Temporary Internet
Files 7. Add the folder name at the end i.e. C:\Documents and
Settings\USER\Local Settings\Temporary Internet Files\OLK552 8.
Delete all the files in the OLK folder.
9. Try sending the fax.
OR please try doing the following:
1. Using windows explorer go to C:\Documents and Settings\USER\Application
Data\Microsoft\Office\Recent
2. Search for any shortcut to folder named 'OLK552' or any folder that
starts with 'OLK'.
3. Go to that folder it usually is at C:\Documents and Settings\USER\Local
Settings\Temporary Internet Files\OLK552
4. Delete all the files in the OLK folder. And then try sending faxes.

Question: Why does this happen? Is there a KB article or a hotfix for this
issue? We still have users who are reporting this problem, and would like to
make it more efficient and easier to provide them with a remedy.

Thank you in advance.

Known issue. Read the workaround:
http://home.indy.rr.com/russval/faxinginoffice2003.htm#_Toc108796489

--
Russ Valentine
[MVP-Outlook]
"Russenia" <Russenia.RemoveThis@discussions.microsoft.com> wrote in message
news:80D8CDA4-8260-4306-84ED-D8329AED41E6@microsoft.com...
> Please help. There is a workaround/temp fix for this issue; however, we
> would
> like to know why and how the problem occurs.
>
> Summary: When users are using the internet fax utility within Outlook
> 2003,
> they compose their message, File > New > Internet Fax. The user fills out
> the
> message, includes a coverpage and inserts text on the body of the email
> (coverpage). The MODI printer converts body & attachments and the user
> clicks
> the 'Send' button. When the user looks into his/her sent items, the
> message
> is empty. There is only the address field, To: & From:, and the subject
> field
> "Sent from Microsoft Office 2003". There is no attachment and no email
> body
> found. It appears that the tiff's converted by the MODI printer were being
> cached, remained stored in the user's temp folder, and were not included
> in
> the email message when sent.
>
> Temporary Solution:
> 1. Click on start -> Search.
> 2. select 'All files and folders'. Enter the file name as fax*.tif.
> 3. Search.
> 4. When the search returns any results, right click on the fax*.tif file
> and
> view properties.
> 5. Note the folder where the file exists, for ex: the folder may be named
> as
> 'OLK552' or something that starts with OLK.
> 6. Go to C:\Documents and Settings\USER\Local Settings\Temporary Internet
> Files 7. Add the folder name at the end i.e. C:\Documents and
> Settings\USER\Local Settings\Temporary Internet Files\OLK552 8.
> Delete all the files in the OLK folder.
> 9. Try sending the fax.
> OR please try doing the following:
> 1. Using windows explorer go to C:\Documents and Settings\USER\Application
> Data\Microsoft\Office\Recent
> 2. Search for any shortcut to folder named 'OLK552' or any folder that
> starts with 'OLK'.
> 3. Go to that folder it usually is at C:\Documents and Settings\USER\Local
> Settings\Temporary Internet Files\OLK552
> 4. Delete all the files in the OLK folder. And then try sending faxes.
>
> Question: Why does this happen? Is there a KB article or a hotfix for this
> issue? We still have users who are reporting this problem, and would like
> to
> make it more efficient and easier to provide them with a remedy.
>
> Thank you in advance.