Annoying certificate message

resonator80 · External Since: Apr 30, 2007 Posts: 2

Every time I start Outlook, it gives me the following message:

"The server you are connected to is using a security certificate that
could not be verified.
A certificate chain processed, but terminated in a root certificate
which is not trusted by the trust provider.
Do you want to continue using this server?"

I then say "yes," and everything is OK.

Is there a way to turn this message off?

I am using Outlook 2003, Windows XP pro on a Dell D420 Latitude
laptop.

Thanks,
Bill Edelstein
Schenectady, NY

Milly Staples [MVP - Outl · External Since: Mar 11, 2005 Posts: 7116

Contact the server administrator and bring the problem to his/her attention and have them get an updated certificate.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, resonator80 asked:

| Every time I start Outlook, it gives me the following message:
|
| "The server you are connected to is using a security certificate that
| could not be verified.
| A certificate chain processed, but terminated in a root certificate
| which is not trusted by the trust provider.
| Do you want to continue using this server?"
|
| I then say "yes," and everything is OK.
|
| Is there a way to turn this message off?
|
| I am using Outlook 2003, Windows XP pro on a Dell D420 Latitude
| laptop.
|
| Thanks,
| Bill Edelstein
| Schenectady, NY

resonator80 · External Since: Apr 30, 2007 Posts: 2

I don't think the server is the problem. Rather, it only happens when
I tell Outlook to check my university email account. With gmail there
is no problem. Both account say they use an encrypted connection
(SSL).

Any thoughts?

Bill Edelstein

On May 1, 2:24 am, "Milly Staples [MVP - Outlook]"
wrote:
> Contact the server administrator and bring the problem to his/her attention and have them get an updated certificate.
>
> --
> Milly Staples [MVP - Outlook]
>
> Post all replies to the group to keep the discussion intact. All
> unsolicited mail sent to my personal account will be deleted without
> reading.
>
> After furious head scratching, resonator80 asked:
>
> | Every time I start Outlook, it gives me the following message:
> |
> | "The server you are connected to is using a security certificate that
> | could not be verified.
> | A certificate chain processed, but terminated in a root certificate
> | which is not trusted by the trust provider.
> | Do you want to continue using this server?"
> |
> | I then say "yes," and everything is OK.
> |
> | Is there a way to turn this message off?
> |
> | I am using Outlook 2003, Windows XP pro on a Dell D420 Latitude
> | laptop.
> |
> | Thanks,
> | Bill Edelstein
> | Schenectady, NY

richardpu · External Since: Feb 04, 2007 Posts: 25

How does one get an updated certificate, such as for imap.aol.com?

"Milly Staples [MVP - Outlook]" wrote:

> Contact the server administrator and bring the problem to his/her attention and have them get an updated certificate.
>
> --Â
> Milly Staples [MVP - Outlook]
>
> Post all replies to the group to keep the discussion intact. All
> unsolicited mail sent to my personal account will be deleted without
> reading.
>
> After furious head scratching, resonator80 asked:
>
> | Every time I start Outlook, it gives me the following message:
> |
> | "The server you are connected to is using a security certificate that
> | could not be verified.
> | A certificate chain processed, but terminated in a root certificate
> | which is not trusted by the trust provider.
> | Do you want to continue using this server?"
> |
> | I then say "yes," and everything is OK.
> |
> | Is there a way to turn this message off?
> |
> | I am using Outlook 2003, Windows XP pro on a Dell D420 Latitude
> | laptop.
> |
> | Thanks,
> | Bill Edelstein
> | Schenectady, NY
>

Milly Staples [MVP - Outl · External Since: Mar 11, 2005 Posts: 7116

See response below.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, richardpu asked:

| How does one get an updated certificate, such as for imap.aol.com?
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Contact the server administrator and bring the problem to his/her
|| attention and have them get an updated certificate.
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, resonator80 asked:
||
||| Every time I start Outlook, it gives me the following message:
|||
||| "The server you are connected to is using a security certificate
||| that could not be verified.
||| A certificate chain processed, but terminated in a root certificate
||| which is not trusted by the trust provider.
||| Do you want to continue using this server?"
|||
||| I then say "yes," and everything is OK.
|||
||| Is there a way to turn this message off?
|||
||| I am using Outlook 2003, Windows XP pro on a Dell D420 Latitude
||| laptop.
|||
||| Thanks,
||| Bill Edelstein
||| Schenectady, NY

richardpu · External Since: Feb 04, 2007 Posts: 25

I don't have a server administrator, so I'll have to do it myself.

"Milly Staples [MVP - Outlook]" wrote:

> See response below.
>
> --Â
> Milly Staples [MVP - Outlook]
>
> Post all replies to the group to keep the discussion intact. All
> unsolicited mail sent to my personal account will be deleted without
> reading.
>
> After furious head scratching, richardpu asked:
>
> | How does one get an updated certificate, such as for imap.aol.com?
> |
> | "Milly Staples [MVP - Outlook]" wrote:
> |
> || Contact the server administrator and bring the problem to his/her
> || attention and have them get an updated certificate.
> ||
> || --Ã‚Â
> || Milly Staples [MVP - Outlook]
> ||
> || Post all replies to the group to keep the discussion intact. All
> || unsolicited mail sent to my personal account will be deleted without
> || reading.
> ||
> || After furious head scratching, resonator80 asked:
> ||
> ||| Every time I start Outlook, it gives me the following message:
> |||
> ||| "The server you are connected to is using a security certificate
> ||| that could not be verified.
> ||| A certificate chain processed, but terminated in a root certificate
> ||| which is not trusted by the trust provider.
> ||| Do you want to continue using this server?"
> |||
> ||| I then say "yes," and everything is OK.
> |||
> ||| Is there a way to turn this message off?
> |||
> ||| I am using Outlook 2003, Windows XP pro on a Dell D420 Latitude
> ||| laptop.
> |||
> ||| Thanks,
> ||| Bill Edelstein
> ||| Schenectady, NY
>

Milly Staples [MVP - Outl · External Since: May 05, 2007 Posts: 49

A perfect example of why hijacking a thread never works. Do you get the
invalid certificate message

"The server you are connected to is using a security certificate that could
not be verified. A certificate chain processed, but terminated in a root
certificate which is not trusted by the trust provider. Do you want to
continue using this server?"

? If not, then this thread has nothing to do with what your issue may be.

If none of the above applies to you, then you need to start your own thread
and not hijack another one and expect the answers provided to the OP to
apply to you.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, richardpu wrote:

| I don't have a server administrator, so I'll have to do it myself.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| See response below.
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, richardpu asked:
||
||| How does one get an updated certificate, such as for imap.aol.com?
|||
||| "Milly Staples [MVP - Outlook]" wrote:
|||
|||| Contact the server administrator and bring the problem to his/her
|||| attention and have them get an updated certificate.
||||
|||| --Ã‚Â
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact. All
|||| unsolicited mail sent to my personal account will be deleted
|||| without reading.
||||
|||| After furious head scratching, resonator80 asked:
||||
||||| Every time I start Outlook, it gives me the following message:
|||||
||||| "The server you are connected to is using a security certificate
||||| that could not be verified.
||||| A certificate chain processed, but terminated in a root
||||| certificate which is not trusted by the trust provider.
||||| Do you want to continue using this server?"
|||||
||||| I then say "yes," and everything is OK.
|||||
||||| Is there a way to turn this message off?
|||||
||||| I am using Outlook 2003, Windows XP pro on a Dell D420 Latitude
||||| laptop.
|||||
||||| Thanks,
||||| Bill Edelstein
||||| Schenectady, NY

richardpu · External Since: Feb 04, 2007 Posts: 25

I can't understand the sharp tone of your response. Lay people aren't
going to understand that similar symptoms may arise from very different
causes. When that happens, all you have to do is say so. It's uncalled for
to accuse the poster of having "hijacked" someone else's post.
"Milly Staples [MVP - Outlook]" wrote:

> A perfect example of why hijacking a thread never works. Do you get the
> invalid certificate message
>
> "The server you are connected to is using a security certificate that could
> not be verified. A certificate chain processed, but terminated in a root
> certificate which is not trusted by the trust provider. Do you want to
> continue using this server?"
>
> ? If not, then this thread has nothing to do with what your issue may be.
>
> If none of the above applies to you, then you need to start your own thread
> and not hijack another one and expect the answers provided to the OP to
> apply to you.
>
> --
> Milly Staples [MVP - Outlook]
>
> Post all replies to the group to keep the discussion intact. All
> unsolicited mail sent to my personal account will be deleted without
> reading.
>
> After furious head scratching, richardpu wrote:
>
> | I don't have a server administrator, so I'll have to do it myself.
> |
> | "Milly Staples [MVP - Outlook]" wrote:
> |
> || See response below.
> ||
> || --Ã‚Â
> || Milly Staples [MVP - Outlook]
> ||
> || Post all replies to the group to keep the discussion intact. All
> || unsolicited mail sent to my personal account will be deleted without
> || reading.
> ||
> || After furious head scratching, richardpu asked:
> ||
> ||| How does one get an updated certificate, such as for imap.aol.com?
> |||
> ||| "Milly Staples [MVP - Outlook]" wrote:
> |||
> |||| Contact the server administrator and bring the problem to his/her
> |||| attention and have them get an updated certificate.
> ||||
> |||| --Ãƒâ€šÃ‚Â
> |||| Milly Staples [MVP - Outlook]
> ||||
> |||| Post all replies to the group to keep the discussion intact. All
> |||| unsolicited mail sent to my personal account will be deleted
> |||| without reading.
> ||||
> |||| After furious head scratching, resonator80 asked:
> ||||
> ||||| Every time I start Outlook, it gives me the following message:
> |||||
> ||||| "The server you are connected to is using a security certificate
> ||||| that could not be verified.
> ||||| A certificate chain processed, but terminated in a root
> ||||| certificate which is not trusted by the trust provider.
> ||||| Do you want to continue using this server?"
> |||||
> ||||| I then say "yes," and everything is OK.
> |||||
> ||||| Is there a way to turn this message off?
> |||||
> ||||| I am using Outlook 2003, Windows XP pro on a Dell D420 Latitude
> ||||| laptop.
> |||||
> ||||| Thanks,
> ||||| Bill Edelstein
> ||||| Schenectady, NY
>
>
>

Alan Boritz · External Since: Aug 11, 2010 Posts: 1

On Sat, 23 Jun 2007 04:22:00 -0700, richardpu
wrote:

>How does one get an updated certificate, such as for imap.aol.com?

I just picked up your thread (hope some people can still follow it) and I've got
the same problem. Main email account was hosted by mail.com, but after AOL
bought them, the SSL errors began and continue with all email clients (Outlook
2003 being the worst). New owners of mail.com discontinued all support for paid
accounts, so there's no one to call. Anyone forced to pick up their mail from an
AOL-hosted server is in the same boat, and as far as I can tell, Outlook users
have been experiencing this problem for at least over two years.

Has anyone found the solution to the foreign mail server SSL certificate trust
issue? The exact error (for Outlook 2003) is:

"The server you are connected to is using a security certificate that could not
be verified

"The certificate's CN name does not match the passed value."

Thanks in advance.

>"Milly Staples [MVP - Outlook]" wrote:
>
>> Contact the server administrator and bring the problem to his/her attention and have them get an updated certificate.
>>
>> --?
>> Milly Staples [MVP - Outlook]
>>
>> Post all replies to the group to keep the discussion intact. All
>> unsolicited mail sent to my personal account will be deleted without
>> reading.
>>
>> After furious head scratching, resonator80 asked:
>>
>> | Every time I start Outlook, it gives me the following message:
>> |
>> | "The server you are connected to is using a security certificate that
>> | could not be verified.
>> | A certificate chain processed, but terminated in a root certificate
>> | which is not trusted by the trust provider.
>> | Do you want to continue using this server?"
>> |
>> | I then say "yes," and everything is OK.
>> |
>> | Is there a way to turn this message off?
>> |
>> | I am using Outlook 2003, Windows XP pro on a Dell D420 Latitude
>> | laptop.
>> |
>> | Thanks,
>> | Bill Edelstein
>> | Schenectady, NY