2007 with 3rd party MAPI message store provider

Shawn · External Since: May 03, 2006 Posts: 53

I have a customer with Outlook 2007, new install on Windows XP. The
installed our product. Created a profile and added our MAPI message store
provider.

Start Outlook 2007 and the user get a error message:

"Cannot open your default e-mail folders. Could not open the item. Try again."

I ran "filemon" (file monitor from sysinternals) and Outlook doesn't even
attempt to look for our dll. I looked at MAPISVC.INF file and everything is
correct in that file.

POP3 work just fine.

I'm at a total loss right now since this is only happening on this one
customer site.

James Matthews · External Since: May 11, 2007 Posts: 4

Maybe these is an issue with the adon that only works for 2003

--

http://www.goldwatches.com/watches.asp?Brand=14
"Shawn" <Shawn.TakeThisOut@discussions.microsoft.com> wrote in message
news:FC3C733C-4E05-494C-B4FB-FD72207F0790@microsoft.com...
>I have a customer with Outlook 2007, new install on Windows XP. The
> installed our product. Created a profile and added our MAPI message store
> provider.
>
> Start Outlook 2007 and the user get a error message:
>
> "Cannot open your default e-mail folders. Could not open the item. Try
> again."
>
> I ran "filemon" (file monitor from sysinternals) and Outlook doesn't even
> attempt to look for our dll. I looked at MAPISVC.INF file and everything
> is
> correct in that file.
>
> POP3 work just fine.
>
> I'm at a total loss right now since this is only happening on this one
> customer site.

Shawn · External Since: May 03, 2006 Posts: 53

No, that is not the issue. This only happens on this one particular company.
We have several users using our product with Outlook 2007 just fine.

"James Matthews" wrote:

> Maybe these is an issue with the adon that only works for 2003
>
> --
>
> http://www.goldwatches.com/watches.asp?Brand=14
> "Shawn" <Shawn.RemoveThis@discussions.microsoft.com> wrote in message
> news:FC3C733C-4E05-494C-B4FB-FD72207F0790@microsoft.com...
> >I have a customer with Outlook 2007, new install on Windows XP. The
> > installed our product. Created a profile and added our MAPI message store
> > provider.
> >
> > Start Outlook 2007 and the user get a error message:
> >
> > "Cannot open your default e-mail folders. Could not open the item. Try
> > again."
> >
> > I ran "filemon" (file monitor from sysinternals) and Outlook doesn't even
> > attempt to look for our dll. I looked at MAPISVC.INF file and everything
> > is
> > correct in that file.
> >
> > POP3 work just fine.
> >
> > I'm at a total loss right now since this is only happening on this one
> > customer site.
>