Kmail won't work with satellite provider....

Charlie · External Since: Aug 04, 2007 Posts: 3

Have just subscribed to this list and using Icedove to post.
Using Debian Etch/Lenny
Have just been connected to satellite internet provider Clearnet who
have some Linux capable techs on their staff, but have not been able to
resolve a problem with Kmail 1.9.5 [using KDE 3.5.7] in Debian testing.

If I attempt to send an email to myself, the test of the satellite
provider [smtp], or anyone else using Kmail 1.9.5 [using KDE 3.5.7],
with the new email address after setting the accounts up, I get an error
message:-

Sending failed:
Message sending failed since the following recipients were rejected by
the server:
madesecure.DeleteThis@clearmail.com.au (The server responded: "relaying mail to
clearmail.com.au is not allowed")
The message will stay in the 'outbox' folder until you either fix the
problem (e.g. a broken address) or remove the message from the 'outbox'
folder.

I have no problem sending through the old dialup provider and have used
Kmail for years. This is a new twist.

Am wondering if someone might point me in the direction of a fix?

Thanks in advance,
Charlie

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Dietz Proepper · External Since: Jul 29, 2005 Posts: 10

Charlie:
> Have just subscribed to this list and using Icedove to post.
> Using Debian Etch/Lenny
> Have just been connected to satellite internet provider Clearnet who
> have some Linux capable techs on their staff, but have not been able to
> resolve a problem with Kmail 1.9.5 [using KDE 3.5.7] in Debian testing.

These techs should train themselves regarding smtp Wink

.

> If I attempt to send an email to myself, the test of the satellite
> provider [smtp], or anyone else using Kmail 1.9.5 [using KDE 3.5.7],
> with the new email address after setting the accounts up, I get an error
> message:-
>
> Sending failed:
> Message sending failed since the following recipients were rejected by
> the server:
> madesecure.RemoveThis@clearmail.com.au (The server responded: "relaying mail to
> clearmail.com.au is not allowed")

This indicates that you could connect to the mail server but he rejected
your mail for some reason. Therefore you should check this out with your
email provider.

> I have no problem sending through the old dialup provider and have used
> Kmail for years. This is a new twist.

I'd assume that your satellite provider is blacklisted somewhere.

Dietz

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Charlie · External Since: Aug 04, 2007 Posts: 3

Dietz Proepper wrote:
> Charlie:
>
>> Have just subscribed to this list and using Icedove to post.
>> Using Debian Etch/Lenny
>> Have just been connected to satellite internet provider Clearnet who
>> have some Linux capable techs on their staff, but have not been able to
>> resolve a problem with Kmail 1.9.5 [using KDE 3.5.7] in Debian testing.
>>
>
> These techs should train themselves regarding smtp Wink

.
>
Interesting, they sent me a message through kmail from their end, and I
received it, but couldn't reply to it.
>
>> If I attempt to send an email to myself, the test of the satellite
>> provider [smtp], or anyone else using Kmail 1.9.5 [using KDE 3.5.7],
>> with the new email address after setting the accounts up, I get an error
>> message:-
>>
>> Sending failed:
>> Message sending failed since the following recipients were rejected by
>> the server:
>> madesecure.RemoveThis@clearmail.com.au (The server responded: "relaying mail to
>> clearmail.com.au is not allowed")
>>
>
> This indicates that you could connect to the mail server but he rejected
> your mail for some reason. Therefore you should check this out with your
> email provider.
>
The provider couldn't discover why this should happen from my end. They
had no problem sending to me through kmail from their end? They did
describe a different configuration window, so assume they were using
something like Ubuntu rather than Debian. It sounded like a more up to
date kmail.
>
>> I have no problem sending through the old dialup provider and have used
>> Kmail for years. This is a new twist.
>>
>
> I'd assume that your satellite provider is blacklisted somewhere.
>
> Dietz
>
Interesting as well? Icedove isn't blacklisted through that provider?
Kmail is?

You may well be right, but why kmail and not Icedove?

Thanks for your suggestions.
Charlie
>
>

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Nick Leverton · External Since: Dec 24, 2004 Posts: 57

On Sun, Aug 05, 2007 at 06:37:14PM +1000, Charlie wrote:
>
>>> If I attempt to send an email to myself, the test of the satellite
>>> provider [smtp], or anyone else using Kmail 1.9.5 [using KDE 3.5.7],
>>> with the new email address after setting the accounts up, I get an error
>>> message:-
>>>
>>> Sending failed:
>>> Message sending failed since the following recipients were rejected by
>>> the server:
>>> madesecure.TakeThisOut@clearmail.com.au (The server responded: "relaying mail to
>>> clearmail.com.au is not allowed")

This is your own ISP, and you are sending mail to them rather than to
another ISP - have I read that right ? There are two things to check:
have you got the right server, and can you authenticate to it OK.

They don't seem to have a proper setup page, and there are slightly
conflicting setups in the examples they give. Their FAQ at
http://www.clearnetworks.com.au/faq.html says:
'... using mail.clearmail.com.au as both your SMTP and POP3 servers,
and you have selected "Authenticated SMTP"'

OK it's talking about access from outside, but it does say the settings
would be the same.

However the page on how to setup Outlook Depress at
http://www.clearnetworks.com.au/support/wireless_email_oe_setup.pdf says
that you need to use an outgoing server specific to your town.

I hope that mail.clearmail.com.au will function but you may need to
check that detail with them.

As for authentication, it's quite simple to set up. In
Kmail/Configure/Accounts/Sending, just tick the box "server requires
authentication" and put the username and password they've given you.
Then go to the "Security" tab and press "check what the server supports".
I would expect it to automatically select TLS and one of the other
options.

OK through all that, and then give it a whirl, and let us know.
Unfortunately kmail isn't too hot at diagnostics but sometimes you can
catch an error message if you watch the progress dialogue after pressing
the blue up-arrow on the bottom right of the main window.

Nick
--
http://www.leverton.org/blosxom (now updated!) ... So express yourself

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Hendrik Sattler · External Since: Jul 01, 2005 Posts: 61

Am Sonntag 05 August 2007 10:37 schrieb Charlie:
> Interesting as well? Icedove isn't blacklisted through that provider?
> Kmail is?

So it's clear that your configuration may be wrong. Maybe IceDove uses a
different port, does authentication (maybe even something sick like
pop-before-smtp) or it's the message-id domain.
Also look at the output of both mails to check for differences.

A relay check in the smtp server can be configured to anything.

Also check that you are actually sending to the right smtp smarthost (View
menu in the kmail mail editor window).

HS

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Dietz Proepper · External Since: Jul 29, 2005 Posts: 10

Charlie:
> Dietz Proepper wrote:
> > Charlie:
> >> Have just subscribed to this list and using Icedove to post.
> >> Using Debian Etch/Lenny
> >> Have just been connected to satellite internet provider Clearnet who
> >> have some Linux capable techs on their staff, but have not been able
> >> to resolve a problem with Kmail 1.9.5 [using KDE 3.5.7] in Debian
> >> testing.
> >
> > These techs should train themselves regarding smtp Wink

.
>
> Interesting, they sent me a message through kmail from their end, and I
> received it, but couldn't reply to it.

Sending and receiving email can be two completely different beasts.

BTW, how (by which protocols) do you receive and send your mail?

> >> Sending failed:
> >> Message sending failed since the following recipients were rejected
> >> by the server:
> >> madesecure.RemoveThis@clearmail.com.au (The server responded: "relaying mail to
> >> clearmail.com.au is not allowed")
> >
> > This indicates that you could connect to the mail server but he
> > rejected your mail for some reason. Therefore you should check this
> > out with your email provider.
>
> The provider couldn't discover why this should happen from my end. They

The email provider (as opposed to the access (satellite) provider)? They
should at least see something in their log files.

> > I'd assume that your satellite provider is blacklisted somewhere.
> >
> > Dietz
>
> Interesting as well? Icedove isn't blacklisted through that provider?
> Kmail is?
>
> You may well be right, but why kmail and not Icedove?

Eh, you mean, icedove works and kmail fails? I must have overead that in
your first mail. If they are configured the same way, this might indicate
some glitch on kmail's side.

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CS · External Since: Aug 06, 2007 Posts: 1

On Sunday 05 August 2007 19:14, Nick Leverton sent this for all our perusal:
>---} On Sun, Aug 05, 2007 at 06:37:14PM +1000, Charlie wrote:
>---} >
>---} >>> If I attempt to send an email to myself, the test of the satellite
>---} >>> provider [smtp], or anyone else using Kmail 1.9.5 [using KDE
> 3.5.7], ---} >>> with the new email address after setting the accounts up,
> I get an error ---} >>> message:-
>---} >>>
>---} >>> Sending failed:
>---} >>> Message sending failed since the following recipients were rejected
> by ---} >>> the server:
>---} >>> madesecure RemoveThis @clearmail.com.au (The server responded: "relaying mail
> to ---} >>> clearmail.com.au is not allowed")
>---}
>---} This is your own ISP, and you are sending mail to them rather than to
>---} another ISP - have I read that right ? There are two things to check:
>---} have you got the right server, and can you authenticate to it OK.
>---}
>---} They don't seem to have a proper setup page, and there are slightly
>---} conflicting setups in the examples they give. Their FAQ at
>---} http://www.clearnetworks.com.au/faq.html says:
>---} '... using mail.clearmail.com.au as both your SMTP and POP3
> servers, ---} and you have selected "Authenticated SMTP"'
>---}
>---} OK it's talking about access from outside, but it does say the settings
>---} would be the same.
>---}
>---} However the page on how to setup Outlook Depress at
>---} http://www.clearnetworks.com.au/support/wireless_email_oe_setup.pdf
> says ---} that you need to use an outgoing server specific to your town.
> ---}
>---} I hope that mail.clearmail.com.au will function but you may need to
>---} check that detail with them.
>---}
>---} As for authentication, it's quite simple to set up. In
>---} Kmail/Configure/Accounts/Sending, just tick the box "server requires
>---} authentication" and put the username and password they've given you.
>---} Then go to the "Security" tab and press "check what the server
> supports". ---} I would expect it to automatically select TLS and one of
> the other ---} options.
>---}
>---} OK through all that, and then give it a whirl, and let us know.
>---} Unfortunately kmail isn't too hot at diagnostics but sometimes you can
>---} catch an error message if you watch the progress dialogue after
> pressing ---} the blue up-arrow on the bottom right of the main window.
>---}
>---} Nick
>---} --
>---} http://www.leverton.org/blosxom (now updated!) ... So express
> yourself ---}
>---}

Am at an Internet Kiosk, where I volunteer some time this morning, and using
Kmail to send test emails through the clearmail address, without any
problems, without any changes in configuration to my lappy's Kmail
configuration files. So it would appear to be an error with the Clearnetworks
server which is giving me the problem, which doesn't get picked up in
Icedove? Or maybe they have fixed it?

Will have to see when I get back home tonight.

Thank you to all for your help in trying to get this to work.

Be well,
Charlie

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