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CARLEEEEY



Joined: Jan 19, 2009
Posts: 1
PostPosted: Mon Jan 19, 2009 12:46 am    Post subject: video card.
hello, i have jsut got a new laptop for christmas its a
acer extensa 5230
i had it for about a weeek and my webcam stopped working on windows live messenger, it comes up saying.

We couldn't start your camera device. Please check that your camera is not currently in use by another program, and then try again.


and then a few days later my screen saver wouldnt work and it comes up with a black screen saying

The screen saver can't run becausse it requires a newervideo card or ones that compatible with Direct3D.

i dont know whats happened but can someone please help?\
Sad
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goretsky



Joined: Dec 07, 2002
Posts: 9041

Location: Southern California
PostPosted: Mon Jan 19, 2009 3:49 am    Post subject:
Hello,

Try visiting the Windows Update web site on your computer and downloading all updates, patches and hot fixes for the operating system.

Then visit Acer's web site, find the downloads for the Extensa 5230 and download the latest webcam drivers for the built-in webcam and install them on the notebook computer. If your webcam is from another manufacturer, visit their web site, instead.

Regards,

Aryeh Goretsky
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bern



Joined: Mar 12, 2007
Posts: 1432

Location: ann arbor
PostPosted: Mon Jan 19, 2009 10:23 am    Post subject: [Login to view extended thread Info.]
goretsky wrote:
Hello,

Try visiting the Windows Update web site on your computer and downloading all updates, patches and hot fixes for the operating system.

Then visit Acer's web site, find the downloads for the Extensa 5230 and download the latest webcam drivers for the built-in webcam and install them on the notebook computer. If your webcam is from another manufacturer, visit their web site, instead.

Regards,

Aryeh Goretsky


Your advice is usually right on target, and I learn from it.

Why would installing new drivers fix a system that once worked and stopped working when no hardware change or other software change occurred? Clearly, new drivers might work if there is new hardware or software around, but that does not seem to be the case here.
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zlim



Joined: Mar 11, 2005
Posts: 2636
PostPosted: Mon Jan 19, 2009 4:08 pm    Post subject: [Login to view extended thread Info.]
Well, January 13th was MS's patch Tuesday. MS's patches have been known to break things. If that is the case, sometimes manufacturers do release patches to fix whatever MS did.
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goretsky



Joined: Dec 07, 2002
Posts: 9041

Location: Southern California
PostPosted: Tue Jan 20, 2009 5:05 am    Post subject: [Login to view extended thread Info.]
Hello,

Good question.

It is possible a change occurred to the system, unknown to the user. Getting the system current with respect to the operating system path level and device drivers is one possible way to resolve an issue such unnoticed changes.

Regards,

Aryeh Goretsky

bern wrote:
Your advice is usually right on target, and I learn from it.

Why would installing new drivers fix a system that once worked and stopped working when no hardware change or other software change occurred? Clearly, new drivers might work if there is new hardware or software around, but that does not seem to be the case here.
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