cannot install sims 2 pets!!!

enchut · Joined: Apr 19, 2008 Posts: 3

hi. i have he sims 2 superpack 2007. which includes sims 2, university, open for business, family fun stuff and nightlife. but when i try to install other stuff packs and expansion packs, it will install then during the sims 2 update. it say's something like this... cannot install sims 2 pets the sims 2 is not insatalled properly. but the sims 2 is installed properly, i can play it and it does not have problems. except that i ca install other expansion packs.. can someone pls help me????!!! Crying or Very sad

you can also contact me here..

[Email address removed to prevent harvesting - ZEUS_GB]

ZEUS_GB · Joined: Jan 14, 2003 Posts: 5065 Location: UK

Hello enchut and welcome to Lockergnome!

Before anyone can help you we need to know your PC specs and the exact error message.

Please download and run SysSpec. Run the file > click edit > click copy to clipboard and then paste it with your reply.

enchut · Joined: Apr 19, 2008 Posts: 3

THANKS FOR THE FAST REPLY!! Very Happy

Windows: Windows XP5.1 (Build 2600) Service Pack 2
Internet Explorer: 7.0.5730.13
Memory (RAM): 504 MB
CPU Info: Intel(R) Pentium(R) 4 CPU 3.06GHz
CPU Speed: 3068.5 MHz
Sound card: Realtek AC97 Audio
Display Adapters: Intel(R) 82865G Graphics Controller | NetMeeting driver | RDPDD Chained DD
Screen Resolution: 1024 X 768 - 32 bit
Network: Network Present
Network Adapters: Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
CD / DVD Drives: E: HL-DT-STRW/DVD GCC-4522B
COM Ports: COM3 | COM1
LPT Ports: LPT1
Mouse: 5 Button Wheel Mouse Present
Hard Disks: C: 19.5GB | D: 55.0GB
Hard Disks - Free: C: 238.3MB | D: 31.4GB
USB Controllers: 5 host controllers.
Firewire (1394): Not Detected
PCMCIA (Laptops): Not Installed
Manufacturer: American Megatrends Inc.
Product Make: System Product Name
AC Power Status: OnLine
BIOS Info: AT/AT COMPATIBLE | 03/01/06 | A M I - 3000601
Time Zone: China Standard Time
Battery: No Battery
Motherboard: ASUSTeK Computer Inc. P5P800-VM
Modem: D-Link DFM-562IS HSFi PCI Modem

:

--when i install sims 2 pets it will successfully install up to 100% then it will update. it says " this product will ensure that your existing installation is up to date". when i click OK another message will show up saying " The sims 2 is not installed or not properly installed in your machine. please install or reinstall the sims 2". when i click ok it says "the update did not complete successfully. installation will now terminate".
-- but i've been playing the my sims 2 and everything is ok. it has some expansion packs. but whenever i try to install new stuff packs and expasion packs i always encounter this problem. when i bought the sims 2 it already comes with university, nightlife, open for bussiness and family fun stuff. i desperately need your help.. Crying or Very sad

ZEUS_GB · Joined: Jan 14, 2003 Posts: 5065 Location: UK

Well i'd try uninstalling the game, installing Sims 2, installing the latest Sims 2 patch and then install the expansion packs.

http://thesims2.ea.com/update/

enchut · Joined: Apr 19, 2008 Posts: 3

--but i have the sims 2 and the expansion packs all in one DVD.