The Sims 2 Troubleshooting (NEW thread)

hikari364 · Joined: Feb 18, 2008 Posts: 1

Hello, everyone!

I've searched the site to see if anyone had the same problem as me. I have yet to find what I was looking for, so I have decided to ask.

I've installed my Sims 2 game before on my computer around two years ago, but about a year later our computer crashed and everything was deleted. I have not installed my Sims 2 game since then. I've tried, but I've been getting a message when I installed the game. I gave up after a while (six months to a year) and our computer was restarted again from another virus. Now, the message that appears is:

"Uninstalls the CD key has encounted a problem and needs to close to close. We are sorry for the inconvienence."

I do not know what to do, any ideas?

Thank you.

ZEUS_GB · Joined: Jan 14, 2003 Posts: 5061 Location: UK

It appears lots of people are having the same problem with Pets, have you tried installing the Nightlife patch before installing Pets?

BigTonyAD · Joined: Feb 21, 2008 Posts: 1

Ok so I've read , skimmed*, through the previous thread archive and this one as well and thought Id take a stab at asking for some assistance.

For a while I had the Sims 2 and it worked fine with no issues, after a month or so of play I uninstalled it and didn't touch it for a good year , year and half.
Recently I bought and installed every expansion pack except for Pets.

The first Error I got was the" Failed to enumerate any DirectX 9 compatible graphics adapters in this system " and this was while trying to run Bon Voyage .

So I followed the basic advisory instructions ; updated my graphics drivers , installed EVERY patch I could find for the game, and then reinstalled the game and the patches. I did have a small issue when I went to reinstall direct x , it asks where to redistribute the DirectX files and I really wasn't sure if they were meant for a specific folder. So I made one for them and ran the setup and assumed that it had updated sufficiently. Anyway after around 30 minutes of troubleshooting I noticed an increasing trend of people that commented their problems were fixed by uninstalling bon voyage and reverting to the previous expansion ; Seasons.

I uninstalled Bon Voyage, popped in seasons and Bam, no direct x error, honestly I don't know why. Anyway, up comes the Maxis Logo, and then I get to the nice little intro video and as soon as it finishes I get the Red X.

I tried looking up the crash log as you suggested but I couldnt find anything listed.

Also I noticed you recommended updating Motherboard Drivers but I was unable to find a driver for my motherboard

Right now I'm running an (Upgraded) T6212 Emachines , motherboard Model MS-7093 (Like this helps)
With an ATI RS48X ICP chipset
I'm running a Radeon X700 Pro Graphics card with updated drivers (To my knowledge the Sims 2 should be well within its capabilities)
1.5 Gigs of DDR
Plenty of Virtual Memory

If you think I can fix the Bon Voyage problem that would be excellent but otherwise I'm perfectly happy settling for getting Seasons to work.

If you have any questions please ask and thank you very much for your time, I rarely ask for help troubleshooting but your posts that I've read are inspiring.

allykat452 · Joined: Mar 03, 2008 Posts: 4

Hi! I'm new here but this is not a new problem. Ever since I installed The Sims 2, it has had problems running smoothly. It lags and eventually crashed. To be honest, I don't remember the original error message. Something about my graphics driver. Now it has crashed and when I try to reopen it, it says: The application has crashed. The Sims 2 will now terminate.

Here are the specs of my comp:

Operating System: Windows XP Tablet PC Edition Service Pack 2 (build 2600)
System Model: Gateway M280E 3402150

Processor a:
1.73 gigahertz Intel Pentium M
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache

Main Circuit Board b:
Board: Gateway 62.04
Bus Clock: 533 megahertz
BIOS: Gateway 62.04 10/19/2005

Drives: 330.08 Gigabytes Usable Hard Drive Capacity
297.83 Gigabytes Hard Drive Free Space

Display: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family [Display adapter] (2x)

I don't know how much of this you need, or if I've left anything out. Embarassed

This is some of what the Belarc Advisor told me.

ZEUS_GB · Joined: Jan 14, 2003 Posts: 5061 Location: UK

Hello allykat452 and welcome to Lockergnome!

First thing to do would be to reinstall the game. The next thing to do would be to update your graphics card drivers.

allykat452 · Joined: Mar 03, 2008 Posts: 4

I already reloaded the game. How do I update my graphics card drivers? I think I've already done that, if it involves going to the manufacturer's website and checking for updates...

ZEUS_GB · Joined: Jan 14, 2003 Posts: 5061 Location: UK

http://downloadcenter.intel.com/Product_Filter.aspx?ProductID=2032&lang=eng - Graphics card update here.

puf_de_portocala · Joined: Mar 07, 2008 Posts: 3

I have a problem with sims 2 too.I downloded it from the internet,installed it and it worked great.But when I downloded sims 2 pets, the instalasion goes to 100% it has an error and uninstalls.I said ok and that i can live without pets but when i tryied to enter sims 2 a eror apears,nohing says just a big red X.When i try to uninstall it it dosen't work.I don't know much about computers so pls explain me what to do as simple as posible;) 10x.

skyro · Joined: Mar 07, 2008 Posts: 3

Ok, read through a little bit here and it seems like the right place to go for some help.

I have Sims 2, Nightlife and University, I installed them fine and ran no problems with healthy FPS and short loading times. Then, today, I attempted to run the game (Running off Nightlife) but the splashscreen appears and the game stops responding, I get nothing but the microsoft "do you want to send" screen.

Ok, I think a spec is in order just to clarify things Smile

A basic dell DM051 pc, running Windows XP Media Edition, latest service packs. Radeon X300 SE 128MB HyperMemory,
1GB Ram,
Pentium 4, 3.0GHz (2 CPU) processer,
Enough hard drive space to install,
Lastest Direct X (9.0c)

I'll be in your debt if you can help me,

Daniel

famkelicious · Joined: Mar 10, 2008 Posts: 2

Hello! I just bought The Sims 2 Deluxe online download and I have installed it and everything. But after creating a family and clicking the "check" sign, it shows "Creating Lopez Family" with my family picture and the loading arrow/sand clock sign and there's still the background music playing.. It happened so many times so I thought maybe I should wait a little longer so I went to bed and when I woke up, it's still the same thing showing. Crying or Very sad

Is it the software or do I need to upgrade my system? Here's the specs. Thanks!

Product: Presario C700 Notebook PC
Windows : Microsoft Windows Vista Home Basic V.6.0 32-bit
BIOS Version : F.08
BIOS Manufacturer : HP
System Board
Manufacturer - HP
System ID - 30D9
Version - 83.19
Processor : Intel(R) Pentium(R) Dual CPU T2310 @ 1.46GHz
RAM:
Max. Capacity (GB) -2
Memory Slots -2

Graphics and Display : Mobile Intel(R) 965 Express Chipset Family

HD :
total space : C:\ 66.99G
D:\ 7.54G
free space : C:\ 23.67G
D:\ 1.88G

Standard Disk Drive:
74.53GB Hitachi HTS541680J9SA000

ZEUS_GB · Joined: Jan 14, 2003 Posts: 5061 Location: UK

ZEUS_GB · Joined: Jan 14, 2003 Posts: 5061 Location: UK

ZEUS_GB · Joined: Jan 14, 2003 Posts: 5061 Location: UK

famkelicious · Joined: Mar 10, 2008 Posts: 2

Hi. Thanks.. But It says The Sims 2 is up to date. Smile

allykat452 · Joined: Mar 03, 2008 Posts: 4

That didn't work Sad

Now it crashes more often and lags from the instant I open it.

ZEUS_GB · Joined: Jan 14, 2003 Posts: 5061 Location: UK

skyro · Joined: Mar 07, 2008 Posts: 3

I attempting a reintall a few times with no such luck, also attempted patching, I think I'm going to have to get the game replaced. Thanks for the help anyway Smile

allykat452 · Joined: Mar 03, 2008 Posts: 4

But even with the old drivers, it still was not possible to play the game for any reasonable length of time without frustration and crashes. Is my computer just incompatible with the game?

ZEUS_GB · Joined: Jan 14, 2003 Posts: 5061 Location: UK

JNe · Joined: Mar 22, 2008 Posts: 5

hey guys, iv installed the sims 2, pets, university, open for business, free time, nightlife and teen accesories last week, the first time i played it everything was fine and everything worked like it should. but when i played the game after a day or so it looked like this:

Error: image could not be loaded. Image is not available from server

Image URL: http://img.photobucket.com/albums/v703/JenAguilera/sims.jpg

i already uninstalled free time twice and install it again, and then the first time i played it again it looked like it should again...
i cant keep uninstall and reinstalling free time because i always lose my saves then Sad

iv installed directx already and i dont know what there's left to do for me Sad

can anyone help me pls?

edit: and i used to play the game ALL THE TIME untill my computer broke down lol Smile