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blue screen , cant read

  
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shawnap



Joined: Mar 17, 2008
Posts: 3
PostPosted: Mon Mar 17, 2008 4:04 pm    Post subject: blue screen , cant read
when im online with my sony vaio I will get this blue screen that pops us too fast to read and then the computer restarts and im greeted with this msg ...

this system has recovered from a serious error
error signature
BCCODE:1000000A BCP1:0000008 BCP2:000002 BCP3:0000000 BCP4: 804D9B64 OSVER:5_1_2600 SP:2_0 PRODUCT: 768_1
REPORTING DETAILS
THIS ERROR REPORT INCLUDES: INFO REGARDING THE CONDITION OF MICROSOFT WINDOWS WHEN THE PROBLEM OCCURRED, THE OPERATING SYSTEM VERSION AND COMPUTER HARDWARE IN USE, AND THE PROTOCOL (IP) ADDRESS OF YOUR COMPUTER.


does that mean anything to you ?
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Werebo



Joined: Aug 09, 2003
Posts: 4078

Location: SE London, UK...
PostPosted: Mon Mar 17, 2008 4:19 pm    Post subject:
Allo Shawnap

The BCCode didn't mean anything to Google either Wink. The one key thing you never mentioned is whether you're using WinXP or Vista??? The following applies to WinXP, I don't know whether it works with Vista or not.

To see what the 'Blue Screen of Death' (BSD) says, either right-click the 'My Computer' icon or, from the Start Menu - Settings - Control Panel - System, either will bring you to the same box.

When the box appears, click the 'Advanced' tab along the top, then near the bottom of the box is an area marked 'Startup and Recovery', click the 'Settings' button. Near the bottom of the next screen is an area called 'System Failure', untick the box marked 'Automatically Restart', then OK everything back to the desktop.

The next time your VAIO crashes, the BSD should remain onscreen, take note of the exact wording and error codes, then post that back here, those codes are a lot easier to diagnose Smile.
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shawnap



Joined: Mar 17, 2008
Posts: 3
PostPosted: Tue Mar 18, 2008 9:42 am    Post subject:


 <<-- click to expand


thats the blue screen
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zlim



Joined: Mar 11, 2005
Posts: 2747
PostPosted: Tue Mar 18, 2008 12:56 pm    Post subject:
Yes, the pictures helps. It is an
IRQ_NOT_LESS_OR_EQUAL error and the first string says it is an 0A error. That an be googled for causes and possible solutions.

Notice how it says to disable or remove any new installed hardware or software. So the next question will be what have you installed lately? (hardware and/or software)

From the eldergeek
Quote:
Stop 0x0000000A or IRQL_NOT_LESS_OR_EQUAL - The Stop 0xA message indicates that a kernel-mode process or driver attempted to access a memory location to which it did not have permission, or at a kernel interrupt request level (IRQL) that was too high. A kernel-mode process can access only other processes that have an IRQL lower than, or equal to, its own. This Stop message is typically due to faulty or incompatible hardware or software.


Read through this
http://www.windowsdevcenter.com/pub/a/windows/2004/06/08/stop_errors.html
Tip #3 mentions looking in the system log that will also give an idea as to what is acting up.
Unless you or someone you know can read a minidump, I'd forget about doing that.
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