To submit a HIJACK report, there is a link at the top of the problem solvers (main) page. It needs to go there for the best help with HIJACK. Post this there & see what happens. If no results, then come back here & I'll see what I can do.
I WILL give you this to help you get started; I hope you know your was around computers. Go to your HOSTS ( you can do a search for it) file & check for entries that look like this:
127.0.0.1
www.trendmicro.com
If there ARE any delete them this is blocking you from accessing those sites.
Just DO NOT delete the following:
127.0.0.1 localhost
This one needs to be there for things to work right.
Now you SHOULD be able to download those tools. (unless you have more blockage issues)