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Zone Alarm Problems...

 
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wangscas



Joined: Jan 02, 2004
Posts: 132



PostPosted: Mon Jun 28, 2004 5:33 am    Post subject:

Installed it... cause more problems then it was worth, uninstalled it and now ive still got problems. The internet when it works it running extremely slow. Many times I get DNS errors on webpages and will have to wait for a while before the page will work. My question is basically how can I get rid of/change all of the residuals from ZA back to their origionals.

Thanks ahead of time!
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Fastway



Joined: Dec 14, 2002
Posts: 1951



PostPosted: Mon Jun 28, 2004 1:36 pm    Post subject:

http://download.zonelabs.com/bin/media/pdf/za31_help.pdf

Manually uninstalling ZoneAlarm
If you are having persistent connection problems even after running the ZoneAlarm uninstaller,
manually uninstall ZoneAlarm by following the steps below. Note that the steps differ depending on
your operating system.
Windows 98/2K/XP
To manually uninstall ZoneAlarm from a Windows , 98, 2000, or XP system, follow the steps below.
Step 1: Start your computer in Safe Mode.
Enter Safe Mode with administrative account without networking. To learn how to start in Safe Mode
refer to Windows help. Go to Start | Help, click the Search tab, then type 'Safe Mode' in the search
box and click List Topics.
Important Do not start ZA/ZAP, or run the uninstaller, while in Safe Mode.
Step 2: Remove VSDATA registry entry (Windows 98/ME only--not required for
NT/2K/XP)
Important Deleting registry entries incorrectly may require reinstalling your operating system.
Always make a backup copy of the registry before editing. Perform the steps below with
extreme care, or seek help from someone familiar with registry editing. For further information about
registry editing, see Windows help.
1. In the Windows Start menu, click Run...
2. In the Open box, type regedit.
3. In the Registry Editor window, use the left-hand navigation to locate the following key:
W95/98/Me/XP
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\VSDATA95.
4. In the right pane of the window, right-click the key, then choose Delete from the popup
menu.
5. Choose File | Exit to finish.
Note After editing the registry in safe mode, you may get a VXD error when restarting your
computer. This means Windows did not allow editing of the registry in Safe Mode. If this
occurs, press Enter. Restart your computer in normal (not Safe) mode, then repeat Step 2.


Manually uninstalling ZoneAlarm
Step 3: Delete selected files
1. Using the Windows search function, locate and delete the files VSDATA95 and/or
VSDATANT.
2. If you want to keep a record of previous alerts, copy the ZALog files from the Internet Logs
folder to a safe location).
3. Using the Windows search function, locate and delete the Internet Logs folder.
Step 4: Cleanup
1. Empty your Recycle Bin.
2. Restart your computer.
Step 5: Complete Uninstallation
At this point, your Internet connection should function normally. To complete the manual uninstall,
you will follow steps posted on the ZoneAlarm Web site.
1. Go to http://www.zonelabs.com/store/content/supp...pInstallFAQ.jsp.
2. Under How do I unininstall, then reinstall ZoneAlarm, click the link for your operating
system.
3. Under Uninstallation step 1, begin with substep A, then follow all the remaining
uninstallation steps.
Windows NT
To manually uninstall ZoneAlarm from a Windows NT system, follow the steps below.
Step 1: Log on to your computer as an administrator
l To learn how to do this, see Windows help.
Step 2: Show hidden files
1. In Windows folder options, set Windows to show hidden files. To learn how to do this, see
Windows help.
Step 3: Rename vsmon.exe



Manually uninstalling ZoneAlarm
1. Using the Windows search function, locate the program vsmon.exe.
2. Change the name of the file, and write down the new file name. You will need to locate this
file again later.
3. Shut down ZoneAlarm and restart your computer.
Step 4: Delete selected files
1. Using the Windows search function, locate and delete the files VSDATA95 and/or
VSDATANT.
2. If you want to keep a record of previous alerts, copy the ZALog files from the Internet Logs
folder to a safe location.
3. Using the Windows search function, locate and delete the Internet Logs folder.
Step 5: Restore vsmon
1. Locate the renamed file from step 3 above, and rename it vsmon.exe.
2. Restart your computer.
Step 6: Cleanup
1. Empty your Recycle Bin.
2. Restart your computer.
Step 7: Complete Uninstallation
At this point, your Internet connection should function normally. To complete the manual uninstall,
you will follow steps posted on the ZoneAlarm Web site.
1. Go to http://www.zonelabs.com/store/content/supp...pInstallFAQ.jsp.
2. Under How do I unininstall, then reinstall ZoneAlarm, click the link for your operating
system.
3. Under Uninstallation step 1, begin with substep A, then follow all the remaining
uninstallation steps.


hope this helps
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threenorns



Joined: Jun 10, 2004
Posts: 29



PostPosted: Mon Jun 28, 2004 10:40 pm    Post subject:

i'm guessing you tried ZA 5? it's a known pig -- check the langalist.

i'm using version 2.6 and i've installed 4.5 on other machines with no problems at all.
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Saint Satin Stain



Joined: Aug 06, 2003
Posts: 262

Location: Huntsville, AL; NYC

PostPosted: Mon Jun 28, 2004 11:11 pm    Post subject:

Or you can use the version of 'ZoneAlarm' that is part of Computer Associates' eTrust EZ Armor.

EZ Firewall is a very strong and feature rich Personal Firewall. It performs quite well and is very simple to use. EZ Firewall looks exactly the same and has exactly the same features as Zone Alarm Pro but EZ Firewall performs a bit better. EZ Firewall is basically Zone Alarm Pro under a different name. We prefer EZ Firewall to Zone Alarm Pro because its $10 cheaper and it doesn't slow your system down as much. A good strong firewall that will please both advanced and beginners in internet security.
http://www.isecurity.org.uk

You can get a free one year trial of eTrust EZ Armor: eTrust EZ Firewall(ZoneAlarm) and Antivirus. The antivirus does not check email, the firewall does and it does not rely on signatures-so it always up-to-date.

http://www.my-etrust.com/microsoft/
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horsecharles



Joined: Sep 24, 2003
Posts: 4632



PostPosted: Tue Jun 29, 2004 2:08 am    Post subject:

i second SSS..........
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Jtimes2003



Joined: Dec 28, 2002
Posts: 851



PostPosted: Tue Jun 29, 2004 3:32 am    Post subject:

There seems to be a conflict with the VSMON file in ZA and the problem was linked with a program conflict with Norton AV.

Good luck. :ph34r:
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domi



Joined: Oct 06, 2011
Posts: 3



PostPosted: Thu Oct 06, 2011 10:51 pm    Post subject:

Help! Found VSDATANT but cannot delete it as it says "another user or program is using it". Have uninstalled Zonealarm PRO several times via CLEAN.EXE and Windows and still no luck. Any suggestion? Which task or tasks in task manager is still accessing the remnants of Zonealarm? Would program Registrymechanic help?

Second problem is knowing the name of the Internet log folder to search for it to follow the instructions so kindly given in this Forum.

Am using XP SP2 on the other machine where internet access is no longer available after buying PRO. Chat on Zonealarm for help does not seem to be available since I asked for my AUS$20 back?!

Thanks.

domi
Perth, Western Australia
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drwho07



Joined: Nov 29, 2007
Posts: 2296

Location: Central FL, USA

PostPosted: Fri Oct 07, 2011 2:49 pm    Post subject:

Domi,
Do you realize that you're responding to a seven year old thread?

ZA has been a problem child for at least that many years and even more.
When I got SP2 for Win-XP, it came with it's own Firewall and I dumped ZA that very same day. It was so nice to be rid of that pig.
The Windows Firewall works just fine.

You should probably download and run the free version of "Revo Uninstaller".

It will not only remove the program (ZA) and its folder, but it will also scan the registry for left over remnants there.

Good Luck,
The Doctor Cool
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domi



Joined: Oct 06, 2011
Posts: 3



PostPosted: Sat Oct 08, 2011 11:01 pm    Post subject:

Thanks, Doctor for the reply and thanks to the forum.

No, I did not know this is an old thread but as I have just changed from wind2000 to xp I can expect something like that. Before purchasing I should have looked into Google under "Zonealarm problems" and not purchased this program.

I uninstalled an old version and then installed the latest Zonealarm Pro but the installation failed with the message of VSDATA.DLL missing. After uninstalling I no longer had internet like 2.7 mio. other users.

The Forum helped as neither Windows nor DOS allowed me to delete VSDATANT.SYS but the last tip, namely to use Linux helped. Ubuntu demo did not need installation and I was able to delete the file.

It is going to be interesting if I ever get my AUS$20 back from Zonealarm as the contract claims to offer a "one month money back guarantee"?? I have spent far too much time on the PC to get the internet back again.
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drwho07



Joined: Nov 29, 2007
Posts: 2296

Location: Central FL, USA

PostPosted: Sun Oct 09, 2011 1:36 pm    Post subject:

Paid for it? Horrors!

All the years I used ZA, I was using the FREE version!
So it didn't hurt so bad when I dumped it in the old bit bucket.

As for protection, I will never again run my home computer without a Router, just for the sake of the Hardware Firewall that's built into it.

You didn't finish out your Control Panel, so I don't know for sure where on Earth you are, but just from hints I've gotten in your posts, I'm GUESSING Australia.
Is that correct?

I first found out about AVG Anti-Virus, many years ago, from a lady in Australia, who was heading up a chat room I frequented. I've used nothing else ever since.
If you're really concerned about your security, give AVG FREE a look.

Cheers Mate!
The Doctor Cool
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domi



Joined: Oct 06, 2011
Posts: 3



PostPosted: Sun Oct 09, 2011 10:21 pm    Post subject:

Thanks Doctor. It is Australia. Zonealarm FREE had a 30 day limit and I did not want to reset my data ll the time to keep it but was happy with it so I bought it.

Asian help centre refunded AUS$20, so I am rich again. ZA Uninstall does not uninstall VSDATANT.SYS, it does not uninstall the Program folder and heaps of registry entries.

Just got a message from AVG. "Virus I-WORM - action unsuccessful, Object inaccessible". Any solution from you? I do not wish to pester you; I can go into Google.

Thanks.
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drwho07



Joined: Nov 29, 2007
Posts: 2296

Location: Central FL, USA

PostPosted: Mon Oct 10, 2011 12:39 am    Post subject:

I would get and run "Revo Uninstaller". Use it to uninstall whatever is left of ZA.

As for the folder(s) and things on your hard drive, you can just delete those in Windows Explorer. No big deal. Most programs, when they un-install, leave their folders behind. Nothing new there.

If only you were nearby, I'd say bring that PC over here and I'll fix it for you.

Besides, AVG 2012 FREE, I also run "Spybot Search & Destroy", "Spyware Blaster", and "Malware Bytes".
No one program or suite of programs from the same company, will ever keep you 100% safe. You need several GOOD programs from GOOD companies to really be safe.
My favorite programs and where to get them is all on my web page.

Good Luck,
The Doctor Cool
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goretsky



Joined: Dec 07, 2002
Posts: 9844

Location: Southern California

PostPosted: Thu Oct 13, 2011 3:34 am    Post subject:

Hello,

I found this page on ZoneAlarm's web site explaining how to obtain your refund. It appears to require a call to a US-based customer support number.

Regards,

Aryeh Goretsky
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