http://download.zonelabs.com/bin/media/pdf/za31_help.pdf
Manually uninstalling ZoneAlarm
If you are having persistent connection problems even after running the ZoneAlarm uninstaller,
manually uninstall ZoneAlarm by following the steps below. Note that the steps differ depending on
your operating system.
Windows 98/2K/XP
To manually uninstall ZoneAlarm from a Windows , 98, 2000, or XP system, follow the steps below.
Step 1: Start your computer in Safe Mode.
Enter Safe Mode with administrative account without networking. To learn how to start in Safe Mode
refer to Windows help. Go to Start | Help, click the Search tab, then type 'Safe Mode' in the search
box and click List Topics.
Important Do not start ZA/ZAP, or run the uninstaller, while in Safe Mode.
Step 2: Remove VSDATA registry entry (Windows 98/ME only--not required for
NT/2K/XP)
Important Deleting registry entries incorrectly may require reinstalling your operating system.
Always make a backup copy of the registry before editing. Perform the steps below with
extreme care, or seek help from someone familiar with registry editing. For further information about
registry editing, see Windows help.
1. In the Windows Start menu, click Run...
2. In the Open box, type regedit.
3. In the Registry Editor window, use the left-hand navigation to locate the following key:
W95/98/Me/XP
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\VSDATA95.
4. In the right pane of the window, right-click the key, then choose Delete from the popup
menu.
5. Choose File | Exit to finish.
Note After editing the registry in safe mode, you may get a VXD error when restarting your
computer. This means Windows did not allow editing of the registry in Safe Mode. If this
occurs, press Enter. Restart your computer in normal (not Safe) mode, then repeat Step 2.
Manually uninstalling ZoneAlarm
Step 3: Delete selected files
1. Using the Windows search function, locate and delete the files VSDATA95 and/or
VSDATANT.
2. If you want to keep a record of previous alerts, copy the ZALog files from the Internet Logs
folder to a safe location).
3. Using the Windows search function, locate and delete the Internet Logs folder.
Step 4: Cleanup
1. Empty your Recycle Bin.
2. Restart your computer.
Step 5: Complete Uninstallation
At this point, your Internet connection should function normally. To complete the manual uninstall,
you will follow steps posted on the ZoneAlarm Web site.
1. Go to
http://www.zonelabs.com/store/content/supp...pInstallFAQ.jsp.
2. Under How do I unininstall, then reinstall ZoneAlarm, click the link for your operating
system.
3. Under Uninstallation step 1, begin with substep A, then follow all the remaining
uninstallation steps.
Windows NT
To manually uninstall ZoneAlarm from a Windows NT system, follow the steps below.
Step 1: Log on to your computer as an administrator
l To learn how to do this, see Windows help.
Step 2: Show hidden files
1. In Windows folder options, set Windows to show hidden files. To learn how to do this, see
Windows help.
Step 3: Rename vsmon.exe
Manually uninstalling ZoneAlarm
1. Using the Windows search function, locate the program vsmon.exe.
2. Change the name of the file, and write down the new file name. You will need to locate this
file again later.
3. Shut down ZoneAlarm and restart your computer.
Step 4: Delete selected files
1. Using the Windows search function, locate and delete the files VSDATA95 and/or
VSDATANT.
2. If you want to keep a record of previous alerts, copy the ZALog files from the Internet Logs
folder to a safe location.
3. Using the Windows search function, locate and delete the Internet Logs folder.
Step 5: Restore vsmon
1. Locate the renamed file from step 3 above, and rename it vsmon.exe.
2. Restart your computer.
Step 6: Cleanup
1. Empty your Recycle Bin.
2. Restart your computer.
Step 7: Complete Uninstallation
At this point, your Internet connection should function normally. To complete the manual uninstall,
you will follow steps posted on the ZoneAlarm Web site.
1. Go to
http://www.zonelabs.com/store/content/supp...pInstallFAQ.jsp.
2. Under How do I unininstall, then reinstall ZoneAlarm, click the link for your operating
system.
3. Under Uninstallation step 1, begin with substep A, then follow all the remaining
uninstallation steps.
hope this helps
General