Windows Update Problem

bradyh · Joined: Aug 30, 2005 Posts: 10

Quote:

Hello,

Have you tried downloading and installing the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) from their web site? If so, did that make any difference?

Regards,

Aryeh Goretsky
[right][snapback]289156[/snapback][/right]

I'll give this a go this morning and let you know. Thanks for the suggestion!

bradyh · Joined: Aug 30, 2005 Posts: 10

Quote:

Hello,

Have you tried downloading and installing the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) from their web site? If so, did that make any difference?

Regards,

Aryeh Goretsky
[right][snapback]289156[/snapback][/right]

Aryeh,

That worked! Thank you so much, and everyone that has helped on this topic. I really appreciate it!

Brady

lovelyboy · Joined: Aug 31, 2005 Posts: 1

Hello Friends,

I tried all the steps mentioned here and all the Steps i knew but Nothing worked.

I still have the problem.

CHeck the List of the All the Steps i have Done.

Action: Tried downloading & installing Windows updates
Result: Getting the belwo mentioned error:
Error: Updates were unable to be successfuly installed.
The following updates were not installed:
Kb886903,Kb901214,Kb896727, Kb896423
Kb894320,Kb891861,Kb899588, Kb890830
Kb896422,Kb97715 ,Kb893756,
Kb890046,Kb896358,Kb899587,

Action: Start-settings-control panel-Internet options:
Result: Did the following steps:
-CLeared the cookies
-deleted all temp files
-Reset webstetings
-unchecked 3rd party browser extn
-Registered all IE files.

Action: Tried downloading & installing Windows updates
Result: this it installed 14 updates but failed on 15th.
Getting the the same error.

Action: booted computer to safe mode With networking
Result: Successful

Action: Tried downloading & installing Windows updates
Result: Getting the below mentioned error:
Error: files required to use windows updates are no longer registered or installed or your computer.
Register or re-install the files now.

Action: Start-run-> registered all the IE files
Result: See the list of files registered:
cd /d %SystemRoot%\system32
regsvr32 comcat.dll /s
regsvr32 shdoc401.dll /s
regsvr32 shdoc401.dll /i /s
regsvr32 asctrls.ocx /s
regsvr32 oleaut32.dll /s
regsvr32 shdocvw.dll /I /s
regsvr32 shdocvw.dll /s
regsvr32 browseui.dll /s
regsvr32 browseui.dll /I /s
regsvr32 msrating.dll /s
regsvr32 mlang.dll /s
regsvr32 hlink.dll /s
regsvr32 mshtmled.dll /s
regsvr32 urlmon.dll /s
regsvr32 plugin.ocx /s
regsvr32 sendmail.dll /s
regsvr32 scrobj.dll /s
regsvr32 mmefxe.ocx /s
regsvr32 corpol.dll /s
regsvr32 jscript.dll /s
regsvr32 msxml.dll /s
regsvr32 imgutil.dll /s
regsvr32 thumbvw.dll /s
regsvr32 cryptext.dll /s
regsvr32 rsabase.dll /s
regsvr32 inseng.dll /s
regsvr32 iesetup.dll /i /s
regsvr32 cryptdlg.dll /s
regsvr32 actxprxy.dll /s
regsvr32 dispex.dll /s
regsvr32 occache.dll /s
regsvr32 occache.dll /i /s
regsvr32 iepeers.dll /s
regsvr32 urlmon.dll /i /s
regsvr32 cdfview.dll /s
regsvr32 webcheck.dll /s
regsvr32 mobsync.dll /s
regsvr32 pngfilt.dll /s
regsvr32 licmgr10.dll /s
regsvr32 icmfilter.dll /s
regsvr32 hhctrl.ocx /s
regsvr32 inetcfg.dll /s
regsvr32 tdc.ocx /s
regsvr32 MSR2C.DLL /s
regsvr32 msident.dll /s
regsvr32 msieftp.dll /s
regsvr32 xmsconf.ocx /s
regsvr32 ils.dll /s
regsvr32 msoeacct.dll /s
regsvr32 inetcomm.dll /s
regsvr32 msdxm.ocx /s
regsvr32 dxmasf.dll /s
regsvr32 l3codecx.ax /s
regsvr32 acelpdec.ax /s
regsvr32 mpg4ds32.ax /s
regsvr32 voxmsdec.ax /s
regsvr32 danim.dll /s
regsvr32 Daxctle.ocx /s
regsvr32 lmrt.dll /s
regsvr32 datime.dll /s
regsvr32 dxtrans.dll /s
regsvr32 dxtmsft.dll /s
regsvr32 WEBPOST.DLL /s
regsvr32 WPWIZDLL.DLL /s
regsvr32 POSTWPP.DLL /s
regsvr32 CRSWPP.DLL /s
regsvr32 FTPWPP.DLL /s
regsvr32 FPWPP.DLL /s
regsvr32 WUAPI.DLL /s
regsvr32 WUAUENG.DLL /s
regsvr32 ATL.DLL /s
regsvr32 WUCLTUI.DLL /s
regsvr32 WUPS.DLL /s
regsvr32 WUWEB.DLL /s
regsvr32 wshom.ocx /s
regsvr32 wshext.dll /s
regsvr32 vbscript.dll /s
regsvr32 scrrun.dll mstinit.exe /setup /s
regsvr32 msnsspc.dll /SspcCreateSspiReg /s
regsvr32 msapsspc.dll /SspcCreateSspiReg /s
exit

Action: Tried downloading & installing Windows updates
Result: Getting the below mentioned error:
Error: files required to use windows updates are no longer registered or installed or your computer.
Register or re-install the files now.

Action: Tried the belwo mentioned step.
Result: Created a new text file using Notepad or your favorite text editor and copy and paste the following lines into it:

%windir%\system32\net.exe stop bits
%windir%\system32\net.exe stop wuauserv
%windir%\system32\regsvr32.exe %windir%\system32\atl.dll
%windir%\system32\regsvr32.exe %windir%\system32\jscript.dll
%windir%\system32\regsvr32.exe %windir%\system32\msxml3.dll
%windir%\system32\regsvr32.exe %windir%\system32\softpub.dll
%windir%\system32\regsvr32.exe %windir%\system32\wuapi.dll
%windir%\system32\regsvr32.exe %windir%\system32\wuaueng.dll
%windir%\system32\regsvr32.exe %windir%\system32\wuaueng1.dll
%windir%\system32\regsvr32.exe %windir%\system32\wucltui.dll
%windir%\system32\regsvr32.exe %windir%\system32\wups.dll
%windir%\system32\regsvr32.exe %windir%\system32\wuweb.dll
%windir%\system32\net.exe start bits
%windir%\system32\net.exe start wuauserv

Save the file with a name of "WUREPAIR.CMD" someplace you will remember such as your Desktop or a directory like C:\TEMP including the quotation marks in the filename so the text editor doesn't accidentally save it with a .TXT file extension.

Run the WUREPAIR.CMD file from the Command Prompt (filename: CMD.EXE ) or by double-clicking on it.

Action: Tried downloading & installing Windows updates
Result: Getting the below mentioned error:
Error: files required to use windows updates are no longer registered or installed or your computer.Register or re-install the files now.

-----------------------------------------

PLEASE HELP.

LOVELYBOY

goretsky · Posted: Thu Sep 01, 2005 3:42 am Post subject:

Hello,

Which versions of Microsoft Windows and Internet Explorer are you running?

What is the URL you are going to for accessing the Windows Update web site?

Regards,

Aryeh Goretsky

seamaiden · Joined: Sep 01, 2005 Posts: 33 Location: California

I have a similar problem but with MICROSOFT UPDATE. Windows Update works but Microsoft Update does not.

Since this thread is about Windows Update, I thought it best to start a new thread about my problem. You can read it here. Screenshots and specs are included. Thanks.

m1stman · Joined: Sep 03, 2005 Posts: 5

Hi everyone,

I'm having similar problems as those mentioned above. Specifically:

I'm running Windows 2000 Server. A trip to the Windows Update Website (and the selection of either Easy or Custom installation) gives me the following error:

"Files requires to use Windows Update are no longer registered or installed on your computer. To continue:"

Of course, I choose to register or reinstall the files. The registration process hangs at 43% and eventually times out.

I've tried running "regsvr32 wuauserv.dll" in the cmd prompt and I get the error "wuauserv.dll was loaded, but the DllRegisterServer entry point was not found. DllRegisterServer may not be exported, or a corrupt version of wuauserv.dll may be in memory. Consider using PView to detect and remove it."

I then tried copying the wuauserv.dll file from the winnt\system32 directory of a server that has functioning Windows Update capabilities, but that didn't help.

I then downloaded PView (a very cool program, by the way) and found that wuauserv.dll wasn't running. This made me a bit suspicious about the current state of BITS, so I checked -- and BITS wasn't running either! An attempt to start BITS failed (Error 1043: The service did not respond to the start or control request in a timely fashion).

An attempt to follow the WUREPAIR.CMD strategy failed -- the program hung on the wuaueng.dll step.

Clearly, the Windows Update dll files and registry values are significantly screwed up. I would call Microsoft, but I don't have three hours to wait on hold for a technician who will likely not be able to help or get back to me (ever). If anyone has any ideas, please let me know.

Thanks,
Mike

m1stman · Joined: Sep 03, 2005 Posts: 5

Just to augment the previous post:

- Windows Update v6 is the version of WU that is giving me problems, and
- I'm running SP4.

Should I consider reinstalling IE altogether? Should I try reinstalling BITS?

MRooney · Joined: Sep 04, 2005 Posts: 1

m1stman · Joined: Sep 03, 2005 Posts: 5

zlim · Joined: Mar 11, 2005 Posts: 2635

I run 2K Pro, SP4 (I didn't install Rollup 1 yet). I had a few problems with v6 windows update but it now works on two computers. Try it again and see if it works. I sometimes think the problems are on MS's end and not with the computer you are using. If it still hangs at 43%, post back and I'll do some searching to see if anyone else has a similar situation.

m1stman · Joined: Sep 03, 2005 Posts: 5

I've tried installing multiple times, to no avail.

What's most distressing to me is that BITS doesn't start up properly. It leads me to believe that there's some significant issues here.

I'm just going to have to bite the bullet and waste 3 hours of my life on hold with Microsoft, I think Razz

1ComputerGuru · Joined: Dec 25, 2002 Posts: 291

zlim · Joined: Mar 11, 2005 Posts: 2635

Check to see if these services are running because BIT depends on them
System Event Notification, Remote Procedure Call (RPC), Windows Management Instrumentation Driver Extension, Workstation
Source: http://www.blackviper.com/WIN2K/servicecfg.htm

http://support.microsoft.com/default.aspx?...kb;en-us;842773
did you install the update in April?

goretsky · Posted: Tue Sep 06, 2005 2:16 am Post subject:

Hello,

Have you tried deleting the WUAUSERV.DLL file from the C:\WINDOWS\SYSTEM32\ directory (or wherever it is located), rebooting to let Microsoft Windows XP restore a copy from the ...\DLLCACHE\ directory and then running the script file to re-register the DLL file and trying to access the Windows Update web site? If so, did that work?

Regards,

Aryeh Goretsky

usasma · Joined: May 06, 2003 Posts: 5007

A note of appreciation to all who have posted to this thread:

Thank you all for the great job that you're doing with troubleshooting this problem. I've been trying to solve Windows Update problems for years - without success. I've bookmarked this thread and it's become my favorite resource for fixing Windows Update problems.

Once again, thank you!

m1stman · Joined: Sep 03, 2005 Posts: 5

Thanks a lot for the suggestions, everyone! I will try them all as soon as possible.

jasonclamb · Joined: Sep 08, 2005 Posts: 1

Steven Toade · Joined: Sep 24, 2005 Posts: 1

Hi Guys,

THANKS for this post!!

FWIW I just upgraded my PC to SP2, from a legitimate copy of Win XP Pro SP1.

I got the same problem described when trying to use windows update:

"Files required to use Windows Update are no longer registered or installed on your computer. To continue:

Click option 1: Register or reinstall the files for me now (Recommended)
Click option 2: Let me read about more steps that might be required to solve the problem."

I tried to troubleshoot it using all the MS recommendations - and nothing worked.

I finally tried the Aryeh Goretsky notepad file, (with some trepidation since I was using XP SP2, and not Windows 2000 Professional SP4) - and IT WORKED!!

Had to join the forum to offer my thanks, and maybe help out any other SP2 upgraders who have the same problem.

patio · Joined: Feb 03, 2004 Posts: 5598

Welcome Aboard ! !

patio. B)

johndlr · Joined: Sep 26, 2005 Posts: 2