Windows Update Problem

djlen · Joined: Aug 19, 2005 Posts: 6

Since Windows Update was updated to V6, I encounter the following problem.

"Files required to use Windows Update are no longer registered or installed on your computer. To continue:

Click option 1: Register or reinstall the files for me now (Recommended)
Click option 2: Let me read about more steps that might be required to solve the problem."

Clicking option 1 makes out like it's doing something useful, then goes back to the Windows Update screen offering Express (recommended) or Custom. Doesn't matter which you select, it sends you back to:
"Files required to use Windows Update are no longer registered or installed on your computer. To continue:"

Clicking option 2 does not send you to a place that helps you resolve the problem, it sends you to a screen where you can "SEARCH FOR YOURSELF" from scratch! UGH :thumbdown:

Help anyone??? :hmm:

PS: Microsuck Support is way too painful to bear!

Rons · Joined: Dec 07, 2002 Posts: 5667

You may wish to let us know what version of Windows you are using and any service packs installed. Smile

djlen · Joined: Aug 19, 2005 Posts: 6

zlim · Joined: Mar 11, 2005 Posts: 2636

What happens if you use an older link like this
v4.windowsupdate.microsoft.com/
or this
v5.windowsupdate.microsoft.com/ v5consumer/default.aspx?ln=en-us ?

djlen · Joined: Aug 19, 2005 Posts: 6

reader · Joined: May 07, 2004 Posts: 1617

Have you tried re-booting the system after Windows Update "updates" the files needed, and before running it again ?

Serial666 · Joined: Aug 04, 2004 Posts: 2981

Try this:-
Click Start/Run, and type sfc /scannow
Have your install CD at hand just in case it's asked for..

kamenloko · Joined: Aug 18, 2005 Posts: 20

Does this message appear other times ??

Rons · Joined: Dec 07, 2002 Posts: 5667

Just to rule out a 'bug' - run McAfee Stinger:

http://vil.nai.com/vil/stinger/

djlen · Joined: Aug 19, 2005 Posts: 6

Already tried rebooting and reinstalled SP4 etc.

Will try the sfc /scannow and stinger on monday when I return to work (and the PC with the problem).

It "could" be a virus, but with the setup there at work, I'd seriously doubt it.

Hey, Thanks everyone!

Has nobody else ever encountered this problem? :blink:

goretsky · Posted: Sat Aug 20, 2005 3:28 am Post subject:

Hello,

Just to verify, you are using Microsoft Internet Explorer as your web browser, correct?

If so, it sounds like some of the services or the files (or both) which are required for the Windows Update service to run are no longer running or registered with the system.

Let's try stopping the services, re-registering the files used and restarting the services used for Windows Update and see if that makes a difference.

Create a new text file using Notepad or your favorite text editor and copy and paste the following lines into it:

%windir%\system32\net.exe stop bits
%windir%\system32\net.exe stop wuauserv
%windir%\system32\regsvr32.exe %windir%\system32\atl.dll
%windir%\system32\regsvr32.exe %windir%\system32\jscript.dll
%windir%\system32\regsvr32.exe %windir%\system32\msxml3.dll
%windir%\system32\regsvr32.exe %windir%\system32\softpub.dll
%windir%\system32\regsvr32.exe %windir%\system32\wuapi.dll
%windir%\system32\regsvr32.exe %windir%\system32\wuaueng.dll
%windir%\system32\regsvr32.exe %windir%\system32\wuaueng1.dll
%windir%\system32\regsvr32.exe %windir%\system32\wucltui.dll
%windir%\system32\regsvr32.exe %windir%\system32\wups.dll
%windir%\system32\regsvr32.exe %windir%\system32\wuweb.dll
%windir%\system32\net.exe start bits
%windir%\system32\net.exe start wuauserv

Save the file with a name of "WUREPAIR.CMD" someplace you will remember such as your Desktop or a directory like C:\TEMP including the quotation marks in the filename so the text editor doesn't accidentally save it with a .TXT file extension.

Run the WUREPAIR.CMD file from the Command Prompt (filename: CMD.EXE ) or by double-clicking on it.

Try accessing the Windows Update web site once more and let us know what happened. Although this change to the system should take effect immediately, you may need to reboot the system if it does not work. If it still does not work after rebooting, let us know.

Regards,

Aryeh Goretsky

alskdjf1 · Joined: Aug 20, 2005 Posts: 1

patio · Joined: Feb 03, 2004 Posts: 5598

Welcome Aboard ! !

patio. B)

djlen · Joined: Aug 19, 2005 Posts: 6

Amazingly, after kicking-up some dust with Microsuck, I have 2 support people there wanting to help with the solution.

On monday, when I'm back at the offending PC at work, I'll be trying thier suggestions, as well as some of your here in this forum.

Best Regardz and Thanks.
Len

SBrown · Joined: Aug 24, 2005 Posts: 1

djlen · Joined: Aug 19, 2005 Posts: 6

One of the MS team emailed me with this...

[cmd]
regsvr32 wuauserv.dll
[enter]

VOILA :thumbup: ...it worked (shame it didn't do it when WU said it would)

Thanks everyone for your concern!
muchly appreciated!

bradyh · Joined: Aug 30, 2005 Posts: 10

zlim · Joined: Mar 11, 2005 Posts: 2636

Is the file msxml3.dll located in C:\WINNT\System 32 ?
This is the version I have on my 2K, SP4 8.30.9926.0

goretsky · Posted: Wed Aug 31, 2005 2:48 am Post subject:

Hello,

Have you tried downloading and installing the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) from their web site? If so, did that make any difference?

Regards,

Aryeh Goretsky

bradyh · Joined: Aug 30, 2005 Posts: 10

Yep, that's where I put the new one.