I'm sure anyone with even a modicum of technical expertise would ask,
"How do you know there's a trojan?...... what program told you so?"
Usually a program that would tell you there's a Trojan, would then remove it.
Except Norton, of course.
I once took a service call on a PC where Norton reported a virus, that is said it could not remove. (so typical)
I installed AVG FREE, which removed the one virus and then found and removed another 150, that Norton had never even seen.
Within minutes, the customer was on the phone to Symantec demanding her money back.
For me, that was a good day....not so much, for Symantec (Norton).
Today, even the newest version of Spybot S&D detects and removes quite a few Trojans. I install that program for every one of my customers.
Good Luck,
The Doctor
