The Sims 2 Troubleshooting (NEW thread)

ZEUS_GB · Joined: Jan 14, 2003 Posts: 5061 Location: UK

Hello JNe and welcome to Lockergnome!

Please download and run SysSpec. Run the file > click edit > click copy to clipboard and then paste it with your reply.

JNe · Joined: Mar 22, 2008 Posts: 5

ok thanks

here it is:

Windows: Windows NT6.0 (Build 6000)
Internet Explorer: 7.0.6000.16609
Memory (RAM): 1023 MB
CPU Info: AMD Turion(tm) 64 X2 Mobile Technology TL-52
CPU Speed: 803,3 MHz
Sound card: Luidsprekers (Realtek High Defi
Display Adapters: NVIDIA GeForce Go 7400 | NVIDIA GeForce Go 7400 | RDPDD Chained DD | RDP Encoder Mirror Driver
Screen Resolution: 1280 X 800 - 32 bit
Network: Network Present
Network Adapters: 802.11g MiniPCI Wireless Adapter | Realtek RTL8168/8111 Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
CD / DVD Drives: E: HL-DT-STDVDRAM GSA-T10N | F: FZ3631L DFI742L
COM Ports:
LPT Ports:
Mouse: 3 Button Wheel Mouse Present
Hard Disks: C: 34,2GB | D: 72,7GB
Hard Disks - Free: C: 16,2GB | D: 36,8GB
USB Controllers: 2 host controllers.
Firewire (1394): Not Detected
PCMCIA (Laptops): Not Installed
Manufacturer: American Megatrends Inc.
Product Make: MS-1635X
AC Power Status: OnLine
BIOS Info:
Time Zone: West-Europa (standaardtijd)
Battery: High
Motherboard: MSI MS-1635X
Modem: Not detected

ZEUS_GB · Joined: Jan 14, 2003 Posts: 5061 Location: UK

Have you tried running system restore to restore Windows back to a time before the problem started? Please note that applications installed recently may need to be reinstalled if you restore Windows back to a time before they were installed.

JNe · Joined: Mar 22, 2008 Posts: 5

i dont think it has anything to do with it, because if i reinstall it it works the first time i play it:)

ZEUS_GB · Joined: Jan 14, 2003 Posts: 5061 Location: UK

What is the make and model of your laptop?

JNe · Joined: Mar 22, 2008 Posts: 5

its an MSI 9S7-163522-014

ZEUS_GB · Joined: Jan 14, 2003 Posts: 5061 Location: UK

Try updating your graphics card drivers from the manufacturers website.

http://global.msi.com.tw/index.php?func=downloaddetail&type=driver...p;mainc

You will have to uninstall the existing drivers before installing the new ones.

JNe · Joined: Mar 22, 2008 Posts: 5

my computer just got fixed in february by the msi ppl, wouldnt it be up to date then?
they put another motherboard in it...

ZEUS_GB · Joined: Jan 14, 2003 Posts: 5061 Location: UK

Not necessarily. I don't think any big company like MSi is going to update drivers on someones machine. Get the machine in and get in back out again as soon as possible. Had it come to me then i'd would have updated the drivers.

Nyrican489 · Joined: Apr 06, 2008 Posts: 2

Hello I had the Sim2 on my pc but it wasn't workign and I lost the code so I purchased a new one on EA Games online and thye have a direct download after purchase. SO I purchased and when I try to instal it it gives me this message.

ERR_UNABLE_TO_READ_SRC_FILE

I hope someoen can help me thank you!

seifullaah73 · Joined: Apr 08, 2008 Posts: 2

I came across this site, and i see people getting their problems solved so i decided to join to see if you could help.

Well i am able to fully install Sims 2 perfectly and i already have downloaded direct x and the latest drivers for my graphics card i did the test on dxdiag of direct draw and the other test i see the things it tellms me and it works fine.

after installation i try running the Sims 2 deluxe and an error message comes up
which is:

"Failed to enumerate any DirectX 9 compatible graphics adapters in this system! Please make sure you have a DirectX 9 compatible graphics adapter and have installed the latest manufacturer provided driver. The application will now terminate ..."

I read in the archive thread that you had to install the update patch i downloaded both cd and dvd patch just incase i had the wrong one and they both give the message that
that it is an up to date version.

so i try running it and still same directx message

This is my Computer Spec

System Manufacturer: Compaq
System Model: Deskpro
BIOS: 686P2 v1.13
Processor: Intel Pentium III, ~730MHz
Memory: 126MB RAM
Page File: 143MB used, 164MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found

Card name: Intel(R) 82815 Graphics Controller
Manufacturer: Intel Corporation
Chip type: Intel(R) 82815
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_1132&SUBSYS_00190E11&REV_02
Display Memory: 32.0 MB
Current Mode: 800 x 600 (16 bit) (72Hz)

Could someone pls help me out?
thanks

ZEUS_GB · Joined: Jan 14, 2003 Posts: 5061 Location: UK

seifullaah73 · Joined: Apr 08, 2008 Posts: 2

I am running XP
so it will not work because of XP and why?

I will try downloading the graphics drivers from the website you provided

here is the requirements for the game i got from thesims2.ea.com

If you have a T&L capable video card with at least 32 MB of video RAM then you need at least:
800 MHz processor or better
256 MB RAM if Windows Vista, XP, Windows ME, Windows 98 or Windows 2000
At least 3.5 GB of hard drive space
If you have a non-T&L capable video card (an Intel Extreme Graphics or a Radeon 7000/VE Series) then you need at least:
2.0 GHz processor or better
256 MB RAM if Windows Vista, XP, Windows ME, Windows 98, or Windows 2000
At least 3.5 GB of hard drive space

so if i increase the speed to 256mb then download the driver then it should meet the requirements and work?

Where it says needs a 2ghz processor, is this the speed of the processor or what, and is there a way of increasing this in my computer.
e.g if i have 800mhz processor can i increase it to 2.0ghz or increase it in anyway?

will get back to you soon

ZEUS_GB · Joined: Jan 14, 2003 Posts: 5061 Location: UK

sleepyhills · Joined: Apr 10, 2008 Posts: 1

Hi guys, I'm new here. I was wondering if you could possibly help me with some of my problems, Zeus?

Ijust got The Sims 2 ( albeit, I bought some while leaving out a few - I didn't get University, Seasons, and Bon Voyage ) and thenI went off to install them. Everything went fine here, so nothing much to report. But then when I loaded Free Time, the game crashed and a pop-up appeared saying, "Application has crashed. Click OK to terminate the application." or something like that. This happened after I clicked any button during the opening video/movie was playing. I tried deleting the groups.cache and accesory.cache like some other websites suggested, but still no luck. Do you have any idea as to why this happens and if there is anything I could do about it before reinstalling everything?

chaotic-control · Joined: Apr 15, 2008 Posts: 1

Hi, I have read all about this problem in various forums and have tried most things that i came across

So first thing first, the problem:

"Failed to enumerate any DirectX 9 compatible graphics adaptors in this system!

Please make sure you have a DirectX 9 compatible graphics adapter and have installed the latest manufacturer provided driver.

The application will now terminate..."

Obviously this is for The Sims 2.

I have all expansion packs and all stuff packs installed, the latest being Freetime.

My system specs (from SysSpec):

Windows: Windows NT6.0 (Build 6001) Service Pack 1 (I guess that makes sense to you i hope, but I have Windows Vista home Premium)
Internet Explorer: 7.0.6001.18000
Memory (RAM): 2048 MB
CPU Info: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
CPU Speed: 2399.9 MHz
Sound card: Speakers (Realtek High Definiti
Display Adapters: NVIDIA GeForce 8500 GT | NVIDIA GeForce 8500 GT | NVIDIA GeForce 8500 GT | NVIDIA GeForce 8500 GT | RDPDD Chained DD | RDP Encoder Mirror Driver
Screen Resolution: 1680 X 1050 - 32 bit
Network: Network Present
Network Adapters: NVIDIA nForce Networking Controller
CD / DVD Drives: D: Optiarc DVD RW AD-7191A | E: BV4440I DBJ559K
COM Ports:
LPT Ports: LPT1
Mouse: 3 Button Wheel Mouse Present
Hard Disks: C: 465.8GB
Hard Disks - Free: C: 373.6GB
USB Controllers: 2 host controllers.
Firewire (1394): Not Detected
PCMCIA (Laptops): Not Installed
Manufacturer: Phoenix Technologies, LTD
Product Make: System Product Name
AC Power Status: OnLine
BIOS Info:
Time Zone: GMT Standard Time
Battery: No Battery
Motherboard: ASUSTeK Computer INC. P5N-E SLI
Modem: Not detected
:
:

I know I have drivers updated for everything, at least Im pretty I know lol
But definately the graphics driver I know is.

Any suggestions would be much appreciated

Thanks.

ZEUS_GB · Joined: Jan 14, 2003 Posts: 5061 Location: UK

Hello chaotic-control and welcome to Lockergnome!

Your graphics card is DirectX 9 compatible and DirectX 10 is backward compatible with DirectX 9.

Has the game ever worked? If it has try a system restore back to that time. Another thing worth trying is uninstalling Sims2 plus expansions and adding them one at a time testing each as you go.

Danieo · Joined: Apr 17, 2008 Posts: 3 Location: NY

I posted this question SOMEWHERE on this site when I signed up no idea where it's floating around now.

BUT I'm having the same exact DirectX 9 problem as everyone else.

I have all the expansion packs but bon voyage.
They all worked UP UNTIL THE SIMS FREETIME

I've been looking up info about this problem forever!

1) I updated my graphics card driver.
2) I updated my motherboard.
3) I reinstalled directX 9
4) I am so bored without my sims :*(.

Zeus plz help me if you know of any other ideas!

My system specs are as follows...

Windows: Windows NT6.0 (Build 6000)
Internet Explorer: 7.0.6000.16643
Memory (RAM): 1022 MB
CPU Info: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+
CPU Speed: 999.4 MHz
Sound card: Speakers (High Definition Audio
Display Adapters: NVIDIA GeForce 6800 Series GPU | NVIDIA GeForce 6800 Series GPU | RDPDD Chained DD | RDP Encoder Mirror Driver
Screen Resolution: 1280 X 1024 - 32 bit
Network: Network Present
Network Adapters: Realtek RTL8168/8111 Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
CD / DVD Drives: D: HL-DT-STDVDRAM GSA-4082B | E:
COM Ports:
LPT Ports: LPT1
Mouse: 3 Button Wheel Mouse Present
Hard Disks: C: 128.0GB
Hard Disks - Free: C: 48.0GB
USB Controllers: 9 host controllers.
Firewire (1394): Not Detected
PCMCIA (Laptops): Not Installed
Manufacturer: Phoenix Technologies, LTD
Product Make: System Product Name
AC Power Status: OnLine
BIOS Info:
Time Zone: Eastern Standard Time
Battery: No Battery
Motherboard: ASUSTeK Computer INC. M2A-VM
Modem: Not detected
:
:

ZEUS_GB · Joined: Jan 14, 2003 Posts: 5061 Location: UK

Hello Danieo and welcome to Lockergnome!

Do the DirectX diagnostics tests pass OK?
Does DirectX Daigs report any problems on the DirectX files tab?

Danieo · Joined: Apr 17, 2008 Posts: 3 Location: NY

Hey Zeus thanks for replying so fast!

Here's what I did..
-I ran a DirectX Diagnostics test

-I found that I'm running DirectX 10

-The DirectX "files" tab never showed up,

-The only tabs that shows up were...
System, Display, Sound 1, Sound 2, Input.

-"No Problems found" on each of those pages.

Did I run the test incorrectly that the "files" tab didn't show? [/img]Help? lol