The Sims 2 Troubleshooting Archive

User: inactive Posts:

"Failed to enumerate any DirectX 9 compatible graphics adapters in this system! Please make sure you have a DirectX 9 compatible graphics adapter and have installed the latest manufacturer provided driver. The application will now terminate ..."

Okay, I just installed the game, and I've really really missed it because I haven't been able to put it on any other computer and this message shows.
It's truly annoying because
1. My computer is Windows 98
2. My computer has no internet connections
3. My parents are not about to buy new software ( I hope it doesn't need it)

Is there anything else I can do to this thing? If so take me through it lightly because I'm not used to installing things on the comp and I get lost. I'm really on the end of my bleeding tether here, so help would be very much smiled at.
Please help me
Boonzie

ZEUS_GB · Joined: Jan 14, 2003 Posts: 5061 Location: UK

Hello Boonzie and welcome to Lockergnome!

Quote:

4. Game displays errors when starting such as "Failed to find a Direct X 9.0c compatible graphics adapter" or "Graphic Adapter failure".

This is normally caused by one of two things. Number one would be that the graphics card being used is way out of date and not capable of running the game. Number two would be that the graphics card driver being used is out of date, in this case installing the latest driver should work and as always drivers are available from the manufacturers website.

The supported video cards are:

ATI Radeon™ series (7000 or better)
VE series (see note below)
7000, 7200, 7500
8500, All-In-Wonder 8500
9000, 9200, 9500, 9600, 9700, 9800
X300, X600, X800

NVIDIA® Quadro™ series
Quadro, Quadro2, Quadro4

NVIDIA GeForce series (GeForce2 and better)
GeForce 2
GeForce 3, 3 Ti
GeForce 4, 4 Ti, MX 420, 440
GeForce FX 5200, 5600, 5700, 5800, 5900, 5950
GeForce 6600, 6800

Intel® Extreme Graphics
82845, 82865, 82915

I need to know the specs of your PC to be able to help you.
Please download System Spec, run it, click the system button, click edit, click copy to clipboard and paste it in your next post.

User: inactive Posts:

I installed successfully my sims 2. when I started it, it crashes. no error or whatsoever. video card problem? need help ASAP. downloaded the sims 2 patch. installed it. when opened the sims2, error says please insert the correct cd.... what should i do???????????????????????

System Information
------------------
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_rtm.040803-2158)
Language: English (Regional Setting: English)
System Manufacturer: CLEVO Co.
System Model: M360S
BIOS: Ver 1.00PARTTBL
Processor: Intel(R) Pentium(R) M processor 1.73GHz
Memory: 222MB RAM
Page File: 314MB used, 228MB available
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

Display Devices
---------------
Card name: SiS M661MX
Manufacturer: SiS

User: inactive Posts:

Edited -double post

ZEUS_GB · Joined: Jan 14, 2003 Posts: 5061 Location: UK

Hello kristen-s and welcome to Lockergnome!

From your specs i've noticed that your graphics card isn't on the support graphics card list for the game. That's more than likely the problem.
You could try updating your drivers from the manufacturers website.

User: inactive Posts:

does it means i have to change the video card?

ZEUS_GB · Joined: Jan 14, 2003 Posts: 5061 Location: UK

Try updating your drivers first and if that doesn't work then a new graphics/video card is required. However if this is a laptop then a graphics/video card isn't possible.

ZEUS_GB · Joined: Jan 14, 2003 Posts: 5061 Location: UK

Double post.

[Edited to ZEUS_GB]

User: inactive Posts:

the drivers are the newest... and yes, this is a laptop... i just bought this last week... does this mean that i'm not be able to play thesims2 on this laptop?

ZEUS_GB · Joined: Jan 14, 2003 Posts: 5061 Location: UK

If the drivers are the newest and it will does run then no it's not going to be possible to run the game. Most developers/publishers don't recommend or support using laptops to play games and I think they should but some sort of disclaimer on the game box to say this.

User: inactive Posts:

nevermind

User: inactive Posts:

double post

[Edited by ZEUS_GB]

ZEUS_GB · Joined: Jan 14, 2003 Posts: 5061 Location: UK

Hello ellie and welcome to Lockergnome!

We the gnomies of Lockergnome do not help with illegally downloaded games.

User: inactive Posts:

Heavens I just read through 34 pages of Sim 2 install probs and don't feel a bit encouraged!!!

Full install no problems but freeze on splash screen!

All drivers are up to par, I question my sound card here's my stats!
I got this game after playing PS2 Sims and had to have the PC version due to all the extras, help please!!!!

Windows: Windows XP5.1 (Build 2600) Service Pack 2
Internet Explorer: 7.0.5346.5
Memory (RAM): 640 MB
CPU Info: Intel(R) Pentium(R) 4 CPU 1.80GHz
CPU Speed: 1742.7 MHz
Sound card: Realtek AC97 Audio
Display Adapters: NVIDIA GeForce4 MX 4000 | NetMeeting driver | RDPDD Chained DD
Screen Resolution: 800 X 600 - 16 bit
Network: Network Present
Network Adapters: SiS 900 PCI Fast Ethernet Adapter #2 - Packet Scheduler Miniport
CD / DVD Drives: D: HL-DT-STCD-ROM GCR-8520B | E: HL-DT-STCD-RW GCE-8481B | F: TE2313O QOB445J | G: MC3421T KCM125Z
:
COM Ports: COM4 | COM1
LPT Ports: LPT1
Mouse: 5 Button Wheel Mouse Present
Hard Disks: C: 38.2GB
Hard Disks - Free: C: 5.8GB
USB Controllers: 4 host controllers.
Firewire (1394): Not Detected
PCMCIA (Laptops): Not Installed
Manufacturer: Phoenix Technologies, LTD
Product Make:
:
AC Power Status: OnLine
BIOS Info: AT/AT COMPATIBLE | 12/16/02 | AWARD - 42302e31
Time Zone: Eastern Standard Time
Battery: No Battery
Motherboard: SiS-651
Modem: SoftV92 Data Fax Modem #2

ZEUS_GB · Joined: Jan 14, 2003 Posts: 5061 Location: UK

Hello kellymay77 and welcome to Lockergnome!

First thing to do is update all your drivers (graphics card, sound card and motherboard chipset) which are available from the manufacturers websites.

Try closing all unncessary background tasks, download the latest patch.

User: inactive Posts:

(((sigh))) Thank you for attempting to help me with my dilemma!

Alright yesterday I was committed to getting this Game to run! So I did a disk cleanup, scandisk, removed lots of unnecessary extra games (since after I get Sims running I won't have time to play them anyway Laughing

)
Defragged, updated my video card, my motherboard and my sound card. I installed the patch to finally shut down and insert disc.....

Splash screen then immediately windows has incurred an error (blah, blah, blah) would I like to send a report. (Sigh) off to do so more searching... any other suggestions would be greatly appreciated Wink

User: inactive Posts:

Oh my gosh it started after typing in the -w and -nosound, what's the prob is it my soundcard? I'm computer friendly but not a wiz, I installed my new Nvidia card and more Ram in Dec with no problems. Have had multiple problems with various games and often wondered about my sound card, is it as simple as the video card and what would you recommend to buy?

User: inactive Posts:

Okay I removed the -nosound and it's working?!? So what exactly is the hang up on my video card? Can I now just play it like that? Thank so much for all your help:)

User: inactive Posts:

Okay I removed the -nosound and it's working?!? I still have the -w after the target. So what exactly is the hang up? Is it on on my video card? Can I now just play it like that? Thank so much for all your help:)

ZEUS_GB · Joined: Jan 14, 2003 Posts: 5061 Location: UK

The -w switch runs the game in windowed mode instead of full screen mode.
This is normally caused by drivers but as you've already updated them then it could be some sort of compatibility issue.

You can run the -w switch for as long as you want. It does slow the game down but a little but at least it works.