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Next: Net Connections: Backup Frequency
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Joined: Aug 10, 2003 Posts: 1557
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(Msg. 1) Posted: Fri Jul 08, 2005 2:37 am
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| Has anyone used SBC Yahoo DSL, and if you have, what experience did you have? It seems to not have so great a opinion over at broadband reports.
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Joined: Dec 07, 2002 Posts: 5667
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(Msg. 2) Posted: Fri Jul 08, 2005 9:27 am
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I've been using SBC Since Sept. 2003 and overall I have been pleased with the service.
The original software was a pain. But I just hooked 2 of my neighbors up and the new SBC software is improved.
If you have a router, you don't even need to use the SBC disk - just setup a PPOE connection.
The $14.95 pricing is a good deal.
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Joined: Aug 10, 2003 Posts: 1557
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(Msg. 3) Posted: Fri Jul 08, 2005 10:50 am
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I was talking on the Broadbanf Reports forum, and they said that its actually not even necessary to have a router, theres a way to use it without the software and nothing extra. But I will be using a router anyway.
Most of the people on that forum suggested I go with a SBC reseller called DSL Extreme. The prices are the same, and I guess they are better as far as customer service and billing goes.
Opinions? :unsure: |
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Joined: Jan 02, 2005 Posts: 1511
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(Msg. 4) Posted: Thu Jul 28, 2005 1:27 pm
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I have had SBC/Yahoo DSL for awhile but it is the Pro (upto 3Mbps) version that was originally $34.95 in Dec 2004. Due to stiff competition (or sum such), the price was reduced down to $24.95 in the last month. I was lucky enough to have gotten their 2Wire DSL modem/router (with WiFi) free of charge. In the SoCal area, they require a 1 year commitment ($200 disconnect charge). I simply called up SBC customer support and I was allowed to switch over to the reduced price ($24.95) but my commitment is 12months from now.
When I enrolled, they also provided us with a $50 Visa debit card. Sweet!
The first few weeks, no matter what I did; I could not get above ~1.5Mbps download speeds. My problem escalated up to the top-tier TechSupport. They finally had to send service people out to our house to change our Telco wiring (no charge!). To this day, I am capped at a maximum of 2.68Mbps, no matter how much tweaking I do/did to my network settings.
Then, I am finding out that few other people that I have turned on to SBC/Yahoo are not getting to the "upto 3Mbps" stat they use. 2 of them are at the same speed (2.68Mbps) as mine. That is only -10%, so who are we to complain?
Oh BTW, if you get others to join SBC/Yahoo, you get another $30 debit card!
One last thing I have found out is that SBC/Yahoo 'Customer Service' people are the BEST Customer Service people I have had the luxury to work with as they have been exemplary in accommodating customers for satisfaction.
Your mileage may vary (ymmw)!
"nuff said!
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Joined: Jul 25, 2003 Posts: 1701
Location: Anywhere but this forum.
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(Msg. 5) Posted: Thu Jul 28, 2005 1:32 pm
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I use SBC and the service is pretty good. The software sucks but if you know how you can avoid using it even during the first time setup. The tech support is lame and they read from scripts. I haven't had to call them in about a year but everytime I did they refused to work with me because I had router and I wasn't using there software. I will not even mention there reaction to Linux.... *shudder* |
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Joined: Aug 10, 2003 Posts: 1557
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(Msg. 6) Posted: Sun Jul 31, 2005 12:45 am
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I use SBC and the service is pretty good. The software sucks but if you know how you can avoid using it even during the first time setup.
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SBC is still using PPPOE, right? DSLExtreme, my ISP, uses DHCP, which is way better. |
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Joined: Dec 19, 2002 Posts: 4191
Location: The Village
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(Msg. 7) Posted: Sun Jul 31, 2005 1:06 am
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DHCP (Dynamic Host Configuration Protocol) is simply the way IP addresses are assigned. Either your ISP handles that, or if you're behind a router, then the router handles DHCP for your local area network (LAN).
PPPoE (Point to Point Protocol over Ethernet) is the standard transmission method for DSL. Dynamic IP is usually used for cable. Those protocols are not absolute, however. While I have DSL (PPPoE), to make my router work with the 2WIRE modem they sent me I have to have the router set to Dynamic IP. It will then pull an IP from SBC and using DHCP assign local IPs to the computers on my network. |
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