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sirilluminator



Joined: Apr 08, 2004
Posts: 19



PostPosted: Thu Apr 08, 2004 5:03 am    Post subject:

I know Chris has mentioned us a couple years back in GnomeReport.

We are a completely not-for-profit organization offering free technical support for all. No ads, spam, etc. (I can swear to that). A great resource for any type or tech support problem.

We have around 850 technicians currently and we are always looking for more, so if you're real tech saavy, and have a heart, join us!

Protonic
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gregofvt



Joined: Jun 23, 2003
Posts: 3700



PostPosted: Thu Apr 08, 2004 12:33 pm    Post subject:

I just visited your site, and it looks great. I didn't know you existed, and it's always nice to have another option for tech support. Keep up the good work! Very Happy

GREG
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sophisticat



Joined: Mar 08, 2004
Posts: 65



PostPosted: Thu Apr 08, 2004 1:57 pm    Post subject:

I just strolled in for a quick looksee as well, and clicked one or two topics out of interest.

We have a computer at work with Norton Internet Security 2003 <_< which has been causing no end of irritation in demanding net connections when you do *anything* - we even had to disable it from checking office documents because opening a file could take 5 minutes while cancelling the dial-up connection box umpteen dozen times.

And there in your forum was someone with the same problem! And more importantly, a solution! At least, I won't know until I get back to work Tuesday whether it works, but hey, anything's worth a try Laughing

Thanks!
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sirilluminator



Joined: Apr 08, 2004
Posts: 19



PostPosted: Thu Apr 08, 2004 2:42 pm    Post subject:

Quote:
And there in your forum was someone with the same problem! And more importantly, a solution! At least, I won't know until I get back to work Tuesday whether it works, but hey, anything's worth a try Laughing

The irony of that is that we tell most people who post their questions on the forums to go do so in our ticket system. That way we can keep track of our answers since we use a MySQL database.

So far we've answered 105,313 as of 11:42 AM April 8th. (PST). I'll update this number later.
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killahgrag



Joined: Aug 10, 2003
Posts: 1146



PostPosted: Thu Apr 08, 2004 3:05 pm    Post subject:

Quote:
Quote:
And there in your forum was someone with the same problem!  And more importantly, a solution!  At least, I won't know until I get back to work Tuesday whether it works, but hey, anything's worth a try  Laughing

The irony of that is that we tell most people who post their questions on the forums to go do so in our ticket system. That way we can keep track of our answers since we use a MySQL database.

So far we've answered 105,313 as of 11:42 AM April 8th. (PST). I'll update this number later.

Well, I hope y'all can help me out with my question... I just entered it into the ticket system.
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sophisticat



Joined: Mar 08, 2004
Posts: 65



PostPosted: Thu Apr 08, 2004 6:30 pm    Post subject:

Quote:

The irony of that is that we tell most people who post their questions on the forums to go do so in our ticket system. That way we can keep track of our answers since we use a MySQL database.

I believe this had been entered into the ticket system, but someone had posted the solution as well. I hope it got into the database!

Whichever, great to have another resource to look at!
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silmaril8n



Joined: Jan 29, 2004
Posts: 1743

Location: Phoenix, AZ

PostPosted: Thu Apr 08, 2004 11:35 pm    Post subject:

Just signed up to be a tech this afternoon and got accepted this evening. This should be interesting. Quite an operation you guys are running. Glad to be part of it!
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AIM Address
Webb



Joined: Feb 17, 2003
Posts: 4271



PostPosted: Fri Apr 09, 2004 1:09 am    Post subject:

Ditto. Thanks for the heads up.
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sirilluminator



Joined: Apr 08, 2004
Posts: 19



PostPosted: Fri Apr 09, 2004 2:30 am    Post subject:

Quote:
Just signed up to be a tech this afternoon and got accepted this evening. This should be interesting. Quite an operation you guys are running. Glad to be part of it!

I saw when you were accepted. Glad to have you on the team!
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Patrick831



Joined: Sep 16, 2003
Posts: 434



PostPosted: Fri Apr 09, 2004 3:04 am    Post subject:

Might just sign up myself. <_<

Smile
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sirilluminator



Joined: Apr 08, 2004
Posts: 19



PostPosted: Mon Apr 12, 2004 5:10 pm    Post subject:

105,534
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sophisticat



Joined: Mar 08, 2004
Posts: 65



PostPosted: Tue Apr 13, 2004 3:02 pm    Post subject:

Re: Norton Internet Security trying to dial out - that solution works!

You have my colleague's utmost grateful thanks...
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sirilluminator



Joined: Apr 08, 2004
Posts: 19



PostPosted: Mon Apr 19, 2004 9:02 pm    Post subject:

105,966
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sirilluminator



Joined: Apr 08, 2004
Posts: 19



PostPosted: Tue Apr 20, 2004 2:07 am    Post subject:

105,988 Getting CLOSE!
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nybble



Joined: Aug 08, 2003
Posts: 1047



PostPosted: Tue Apr 20, 2004 12:07 pm    Post subject:

You guys do third party support? I mean... lets say, someone has a site, and they have site users who want support, do you guys do anything like that? (You would have to use their ticket system)
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usasma



Joined: May 06, 2003
Posts: 5007



PostPosted: Tue Apr 20, 2004 12:41 pm    Post subject:

Dunno about 3rd party support, but there's a way to link to it here: http://www.protonic.com/linking.php?PHPSES...e9ab81ae8130d1b

I signed up as a tech also (JohnCa)
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sirilluminator



Joined: Apr 08, 2004
Posts: 19



PostPosted: Sun Apr 25, 2004 3:52 am    Post subject:

Hey John Very Happy
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sirilluminator



Joined: Apr 08, 2004
Posts: 19



PostPosted: Sun Apr 25, 2004 3:52 am    Post subject:

106,237
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usasma



Joined: May 06, 2003
Posts: 5007



PostPosted: Sun Apr 25, 2004 8:34 am    Post subject:

Hi Sir! Laughing
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sirilluminator



Joined: Apr 08, 2004
Posts: 19



PostPosted: Fri Apr 30, 2004 11:11 pm    Post subject:

106,585
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