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Outlook Express 6 Not Receiving All Mail In Account

 
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algolguy



Joined: Oct 17, 2003
Posts: 6



PostPosted: Thu Apr 24, 2008 8:35 pm    Post subject: Outlook Express 6 Not Receiving All Mail In Account

OS = Windows XP
ISP = AT&T/Yahoo
Email client = Outlook Express 6

We have several email accounts, including my wife's. We are both running under Windows XP, using Outlook Express 6. The account setup for her email account is the same as our other accounts and the same as on my PC. Our ISP is AT&T, using Yahoo to handle email. Now comes the strange part:

I can receive all the email from her account with Outlook Express on my PC, but when she does a receive she doesn't always receive all her email. And it doesn't matter how many times she repeats the receive. When I look at the inbox on Yahoo, the message(s) she doesn't receive are still there. I've been using Outlook Express for years and never had this problem.

Has anyone had a similar experience or have any ideas about what's going on? I've tried unsuccessfully setting up Mozilla Thunderbird on her PC. It receives fine but won't send email, so we're stuck with trying to get Outlook Express working right for her.

Thanks.
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drwho07



Joined: Nov 29, 2007
Posts: 2296

Location: Central FL, USA

PostPosted: Fri Apr 25, 2008 1:01 pm    Post subject: Re: Outlook Express 6 Not Receiving All Mail In Account [Login to view extended thread Info.]

Hi Algolguy,

I couldn't even begin to count the number of times I've set up Outlook Express for myself and my hundreds of customers.

To make a long story a bit shorter, I'll tell you that the secret to success with OE6 is all in the setup. I have developed a setup routine that I use with all my customers, that seems to work best for everyone concerned. Probably the most important page to look at is "Security". I check the first and third box on that page (tab) and nothing else on that page.

There's a whole lot more, but those things won't impact whether you get your mail....."Security" set too high, certainly will.

When Sprint changed over to Embarq, the email servers were down for over a week at Embarq. Other problems have been frequent.
In response to Embarq (we call them Embarff !) I've set up dozens of users to use GMail instead of the email from their ISP.

On Gmail's site, they give a very nice tutorial, with screenshots, on just how to set up O.E.6 to send and receive GMail.

Ok, set the security page as I've indicated and come back and let us know how it's going.

The Doctor
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algolguy



Joined: Oct 17, 2003
Posts: 6



PostPosted: Fri Apr 25, 2008 5:07 pm    Post subject: Re: Outlook Express 6 Not Receiving All Mail In Account [Login to view extended thread Info.]

I'm afraid that's not it. Those settings were already in place. I also noticed that an email I sent yesterday to my account, which she is set up to receive, was never received. This is the first time I was aware that it wasn't just email to her account that was a problem. I also noticed that when I did a send/receive to try receiving email from that account again, it took a long time between the opening of the dialog window and when it started showing the receiving progress.

I'm wondering if Outlook Express has gotten just corrupted enough to cause screwy behavior like this and yet still work for most of the messages. I'm wondering if I need to reinstall OE. Do you know if there's a reliable "cookbook" procedure for doing an uninstalled/reinstalled?

Thanks
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drwho07



Joined: Nov 29, 2007
Posts: 2296

Location: Central FL, USA

PostPosted: Fri Apr 25, 2008 5:25 pm    Post subject: Re: Outlook Express 6 Not Receiving All Mail In Account [Login to view extended thread Info.]

Sorry, It's been ages since I had to "FIX" or reinstall O.E.

Something that IS simple to try, remove the email account completely.
Reboot
Then remake the account from scratch.
I've had to do that on occasions. (but not lately)

Doc
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mommabear



Joined: Feb 20, 2003
Posts: 6325



PostPosted: Fri Apr 25, 2008 5:56 pm    Post subject: Re: Outlook Express 6 Not Receiving All Mail In Account [Login to view extended thread Info.]

Quote:
I'm wondering if Outlook Express has gotten just corrupted enough to cause screwy behavior like this and yet still work for most of the messages. I'm wondering if I need to reinstall OE. Do you know if there's a reliable "cookbook" procedure for doing an uninstalled/reinstalled?


Instead of trying to figure out if it's your inbox, outbox, or sent box that might be corrupted, you could try rebuilding all of the OE folders at once.

Make sure you create folders to keep any emails you still want. You can move them all into one folder, or create Inbox2, Sent2, etc and move them there. If recreating the folders works, you can then move them back where you want them.

To find your identity, you will have to first go into Tools-Folder Options-View from any folder in Windows Explorer and check "Show hidden files and folders" first. The path to your OE Identity should be something like this:

C:\Documents and Settings\YOUR NAME\Local Settings\Application Data\Identities\{BA71C9C5-E7AE-4417-BC40-8E2D6367A668}\Microsoft\Outlook Express

(The information between { and } will be different too.)

If you have more than one identity, browse to the correct one.

Make sure OE is closed and delete these .dbx folders:
Inbox, Outbox, Sent, Deleted, Drafts. (They'll go to the recycle bin if you need to restore them.)

DO NOT DELETE the Folder.dbx file. All the others are safe to delete though.

When you open OE again, it will recreate a new .dbx file for all the folders.

Sometimes it is necessary to rebuild the Folder.dbx file, but you will have to redo your settings, personalized folders, news feeds, etc if you use those.

I ran across some directions for reinstalling OE without having to reinstall Internet Explorer too.

Quote:
Reinstall Outlook Express 6

NOTE: You must be logged on as Administrator or as a member of the Administrators group in order to perform this procedure.

Click Start , click Run , and then type the following command:
%systemroot%\inf

NOTE : There are no spaces at all in the preceding command line.

Click OK to open the INF folder.
Locate the file MSOE50.inf .
Right-click the file, and then click Install . This will reinstall the files that Outlook Express needs to proceed normally.

It will ask you to put your windows XP cd in the drive.


I've never used this so I don't know for sure if it'll keep your identities intact.
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Baby_Tux



Joined: Mar 06, 2007
Posts: 1244



PostPosted: Fri Apr 25, 2008 11:08 pm    Post subject: [Login to view extended thread Info.]

Have you compared the settings between the two computers you mentioned? Maybe you just have something different one one. Had this on a friends network. (I think he had "happy fingers" that day)
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algolguy



Joined: Oct 17, 2003
Posts: 6



PostPosted: Sat Apr 26, 2008 3:08 pm    Post subject: [Login to view extended thread Info.]

Hi Baby_Tux.

Yes, I did make sure the settings were identical. The vexing part of this whole thing is that Outlook Express has worked fine on this PC for 3 years before this problem cropped up.

Thanks for your suggestion and input.
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drwho07



Joined: Nov 29, 2007
Posts: 2296

Location: Central FL, USA

PostPosted: Thu May 14, 2009 12:21 pm    Post subject: [Login to view extended thread Info.]

The problem that arises when you reply to a thread that's over a year old is that the original poster has either fixed his/her problem or took a gun to their PC. Laughing
The very fact that they didn't continue to post to this thread, indicates some resolution. We hope!

Since this thread was opened, I've had to install several PC's on AT&T services using the Yahoo email service. In just two words, "It sucks"!!!

For most of those customers now, I can set up a GMail account for them and program it into Outlook Express in less than ten minutes and I don't have to spend a half hour or more on the phone with AT&T tech support.

The best part of all is that when they get sick and tired of AT&T and change to a different ISP, they don't have to change their email address. Wink

A problem with O.E.6 that many people are unaware of is that those email folders like Sent Items and Deleted Items need to be cleaned out on a regular basis.
When O.E. opens one of those folders to add another email, it has to load the entire folder into ram memory. On an older computer of one of my customers, where they were a second owner, NO email could be sent. I found over 16,000 files in the sent items folder. There were even emails in there from the previous owner of the PC.
The folder was too big to fit into ram and was even causing an "Out of Memory" error.

Deleting the files would have taken too long so I just deleted the folder.
O.E. remade the folder on the next run and everything was working perfectly.
Now that person knows to keep those email folders cleaned out as a part of their weekly maintenance routine.

Just a little maintenance goes a long ways, towards keeping a PC running smoothly.

Cheers mates!
The Doctor Cool

PS: Thank you zwr for the link, but $49.95 is a bit steep, except for a large repair shop.
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PhotoCarp



Joined: Sep 06, 2007
Posts: 207

Location: New Jersey

PostPosted: Fri May 15, 2009 10:24 am    Post subject: [Login to view extended thread Info.]

zwr wrote:
which to my mind is freeware

drwho07 wrote:
PS: Thank you zwr for the link, but $49.95 is a bit steep, except for a large repair shop.


A large repair shop would most likely have their own solution.

FWIW if you take a look at zwr's most recent posts, he or she only offers solutions that are links to software that is not free from a company in Hong Kong
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macado



Joined: Jul 28, 2009
Posts: 1



PostPosted: Wed Jul 29, 2009 2:49 am    Post subject: [Login to view extended thread Info.]

WE have been spoofed by att, cancel all your SSL settings and go back to defaults and the problems are solved. I worked on this for 3 days and the solution was simple reset to the 25/110 and turn off SSL and everything works fine. Security, I doubt it but the cyber corps formed by the president was going to start listening and tracking us so the security issue was dead from that point on.
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drwho07



Joined: Nov 29, 2007
Posts: 2296

Location: Central FL, USA

PostPosted: Wed Jul 29, 2009 11:45 am    Post subject: [Login to view extended thread Info.]

Regardless of the local ISP being used, whether ATT, Embarq, RR or whatever, I have started setting up my friends and customers with GMail for their primary EMail provider.

I can set up a GMail account and program it into Outlook Express in less than ten minutes.
The needed settings are pretty simple and straight forward.

Then the user can change ISP's at will without ever worrying about having to change their email address.
I like things that make life simpler! Wink

The Doctor Cool
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