Modem Detection - help 2

Lantakik · Joined: Mar 07, 2003 Posts: 1

I reformatted my hard drive and now the computer won't recognize the new modem that I had previously installed. When I put the CD for the modem in, I get the message "2313 - Modem is not connect to COMMPORT" and then this one: " 2312 - Cannot find COMMPORT". What can I do?

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mikehallsted · Joined: Dec 16, 2002 Posts: 99

external modem? internal modem?
hardware modem? software / win modem?
windows operating system?
if it is an internal modem, remove it from the computer case.
reboot the computer, then shutdown the computer, put it back in the computer case, and reboot the computer. i would think that windows would then find it.
if it is an external modem, just disconnect it from the com port, reboot, shutdown, reconnect, reboot, and i would think that windows would then find it.
don't know what else to say.
good luck.

reader · Joined: May 07, 2004 Posts: 1617

Check in both the BIOS and in Device Manager that the com-ports are activated, i.e not disabled. And if activated, check if there might be an irq-conflict with some other hardware.

Check also the documentation (probably to be found on the CD) to see if your
specific brand/type of modems needs to use a specific com-port, or specific setting
for the port.