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Installing the sims 2 won't work

 
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PostPosted: Tue Jun 27, 2006 2:05 am    Post subject: Installing the sims 2 won't work

I got the Sims 2 when it first came out. It worked fine on my computer, but then we deleted XP, and I couldn't install it again. It said:
A problem has occured when trying to transfer the file 'TSData\Res\Sims3D\Textures.package' from the media. Do you want to retry to copy the file, or cancel the installation?
If I click retry, it goes up 1%, then it comes up again. It'll go to 100% and just stop. When my aunt came over, I asked her if she knew what it was or how to fix it, and she said that when we deleted XP, we deleted something and we need that to install it. She didn't have time to fix it. So, I was wondering if anyone knew what this was and how to fix it. Thanks.
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ZEUS_GB



Joined: Jan 14, 2003
Posts: 5065

Location: UK

PostPosted: Tue Jun 27, 2006 10:15 am    Post subject: Re: Installing the sims 2 won't work [Login to view extended thread Info.]

Hello hiii000p and welcome to Lockergnome!

Sounds like the drive is having difficulty reading the disk.

Quote:
7. The installation freezes or you get an installation error.

First thing to try obviously is to check the CD/DVD for scratches or marks and clean.
Try renaming the InstallShield folder.

Double-click on the My Computer icon.
Double-Click on the C:
Double-Click on Program Files then on Common Files.
Right-Click on the InstallShield folder.
Select Rename.
Rename it to InstallShieldOld.
Start the installation again to reinstall the InstallShield components with the newest version.

If that doesn't work try a copying the files to your hard drive and installing from there.

FOR CD:

Go into My Computer.
Open drive C.
Right-click inside the window and select New, and then Folder.
Name the folder as Disk Images (it is important that the name has a space in it).
Open the disk images folder.
Right-click inside the window and select New, and then Folder.
Name this folder Disk1.
Repeat steps 6 and 7 while substituting Disk1 for Disk2 and so on until there are 4 'Disk' folders followed by a number 1 through 4. it is important to note there must not be a space between "Disk" and the number.
Insert Disk 1 of The Sims 2 into your CD-Rom drive and if the autoplay starts, cancel it.
Go into My Computer.
Right-click on your CD-ROM drive and choose Open.
When you see the contents of the disk in the Window, click on Edit at the top of the window and choose Select All.
All the contents of the disk should now be highlighted, click on Edit at the top of the window again and choose Copy.
Open the Disk1 folder you created under C:Disk Images; click on Edit at the top of the window and choose Paste. This will copy the contents of the CD into the Disk1 folder.
Repeat steps 9 through 14 for the remaining disks until you have copied each disk into its appropriate folder.
Once all the disks have been copied, remove ALL CDs from any drives.
Open the Disk1 folder under Disk Images and double-click on autorun.exe to start the installation.
To save disk space, you can delete the Disk Images folders after the installation is complete.

FOR DVD:

Insert the DVD into the DVD-rom drive. Exit the startup menu when it comes up.
Double click My Computer, then right click on the DVD-rom drive with the game DVD in it and select Explore.
Hold the CTRL key and then hit A. That should select all the folders and files.
Then hold CTRL and hit C. This will not look like it does much, but it's preparing to copy the files.
Close that folder and go to your desktop. Right click anywhere BUT on an icon, and Select New, then Folder. Name the folder Sims2 DVD.
Then double-click that folder, and hit CTRL and V. This will begin copying the files from the DVD.
Once the files are copied, remove the disc from the drive.
Double-click on the Setup icon in the folder.
You may delete the Sims2 DVD folder once the installation is complete.
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PostPosted: Tue Jun 27, 2006 9:57 pm    Post subject: Re: Installing the sims 2 won't work [Login to view extended thread Info.]

Thanks. I tried that, but it didn't work. But thanks a lot. Is there anything else I could try?
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ZEUS_GB



Joined: Jan 14, 2003
Posts: 5065

Location: UK

PostPosted: Wed Jun 28, 2006 10:33 am    Post subject: Re: Installing the sims 2 won't work [Login to view extended thread Info.]

Is the CD/DVD scratched?
Is there another drive you can try it in?
When you tried copying it to your hard drive what error message was displayed?
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PostPosted: Wed Jun 28, 2006 10:37 pm    Post subject: Re: Installing the sims 2 won't work [Login to view extended thread Info.]

I checked, and it wasn't scratched or anything.
There isn't any other drive I can try installing it on, and there wasn't an error message, but thanks. My aunt said that we were missing something on our computer, so do you think that's it? If so, do you know what I could be missing or how to get it? Thanks a ton.
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ZEUS_GB



Joined: Jan 14, 2003
Posts: 5065

Location: UK

PostPosted: Thu Jun 29, 2006 10:49 am    Post subject: Re: Installing the sims 2 won't work [Login to view extended thread Info.]

I can't see why you'd be missing something, the problem is the drive is having difficulty reading the disk or the disk is damaged in some way.

Try a manual install. Follow the instructions below.

FOR CD version:

Go into My Computer.
Open drive C.
Right-click inside the window and select New, and then Folder.
Name the folder as Disk Images (it is important that the name has a space in it).
Open the disk images folder.
Right-click inside the window and select New, and then Folder.
Name this folder Disk1.
Repeat steps 6 and 7 while substituting Disk1 for Disk2 and so on until there are 4 'Disk' folders followed by a number 1 through 4. it is important to note there must not be a space between "Disk" and the number.
Insert Disk 1 of The Sims 2 into your CD-Rom drive and if the autoplay starts, cancel it.
Go into My Computer.
Right-click on your CD-ROM drive and choose Open.
When you see the contents of the disk in the Window, click on Edit at the top of the window and choose Select All.
All the contents of the disk should now be highlighted, click on Edit at the top of the window again and choose Copy.
Open the Disk1 folder you created under C:Disk Images; click on Edit at the top of the window and choose Paste. This will copy the contents of the CD into the Disk1 folder.
Repeat steps 9 through 14 for the remaining disks until you have copied each disk into its appropriate folder.
Once all the disks have been copied, remove ALL CDs from any drives.
Open the Disk1 folder under Disk Images and double-click on autorun.exe to start the installation.
To save disk space, you can delete the Disk Images folders after the installation is complete.

FOR DVD version:

Insert the DVD into the DVD-rom drive. Exit the startup menu when it comes up.
Double click My Computer, then right click on the DVD-rom drive with the game DVD in it and select Explore.
Hold the CTRL key and then hit A. That should select all the folders and files.
Then hold CTRL and hit C. This will not look like it does much, but it's preparing to copy the files.
Close that folder and go to your desktop. Right click anywhere BUT on an icon, and Select New, then Folder. Name the folder Sims2 DVD.
Then double-click that folder, and hit CTRL and V. This will begin copying the files from the DVD.
Once the files are copied, remove the disc from the drive.
Double-click on the Setup icon in the folder.
You may delete the Sims2 DVD folder once the installation is complete.

Does the manual install procedure work or does it display an error?
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PostPosted: Thu Jun 29, 2006 7:41 pm    Post subject: Re: Installing the sims 2 won't work [Login to view extended thread Info.]

When I tried that, it worked (there wasn't any error message), but when I tried installing it again it didn't work. It says to insert the 4th disk when its at like 75%, so it can read it for like the first 5% if that makes sense. My disk doesn't have any scratches or marks or anything. I tried cleaning it but it didn't make a difference.
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ZEUS_GB



Joined: Jan 14, 2003
Posts: 5065

Location: UK

PostPosted: Thu Jun 29, 2006 9:03 pm    Post subject: Re: Installing the sims 2 won't work [Login to view extended thread Info.]

Now i'm confused.

You managed to do the manual install without any error messages?
Then you tried installing it again? Before you tried to install it again did you try running the game?
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ZEUS_GB



Joined: Jan 14, 2003
Posts: 5065

Location: UK

PostPosted: Thu Jun 29, 2006 9:03 pm    Post subject: Re: Installing the sims 2 won't work [Login to view extended thread Info.]

Now i'm confused.

You managed to do the manual install without any error messages?
Then you tried installing it again? Before you tried to install it again did you try running the game?
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PostPosted: Fri Jun 30, 2006 3:04 am    Post subject: Re: Installing the sims 2 won't work [Login to view extended thread Info.]

Sorry.




FOR CD version:

Go into My Computer.
Open drive C.
Right-click inside the window and select New, and then Folder.
Name the folder as Disk Images (it is important that the name has a space in it).
Open the disk images folder.
Right-click inside the window and select New, and then Folder.
Name this folder Disk1.
Repeat steps 6 and 7 while substituting Disk1 for Disk2 and so on until there are 4 'Disk' folders followed by a number 1 through 4. it is important to note there must not be a space between "Disk" and the number.
Insert Disk 1 of The Sims 2 into your CD-Rom drive and if the autoplay starts, cancel it.
Go into My Computer.
Right-click on your CD-ROM drive and choose Open.
When you see the contents of the disk in the Window, click on Edit at the top of the window and choose Select All.
All the contents of the disk should now be highlighted, click on Edit at the top of the window again and choose Copy.
Open the Disk1 folder you created under C:Disk Images; click on Edit at the top of the window and choose Paste. This will copy the contents of the CD into the Disk1 folder.
Repeat steps 9 through 14 for the remaining disks until you have copied each disk into its appropriate folder.
Once all the disks have been copied, remove ALL CDs from any drives.
Open the Disk1 folder under Disk Images and double-click on autorun.exe to start the installation.
To save disk space, you can delete the Disk Images folders after the installation is complete.


I did that and there wasn't any error messages. But when I tried to install the sims again, it didn't work. Nothing changed. The same error message popped up once it got to 80%.
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ZEUS_GB



Joined: Jan 14, 2003
Posts: 5065

Location: UK

PostPosted: Sat Jul 01, 2006 11:25 am    Post subject: Re: Installing the sims 2 won't work [Login to view extended thread Info.]

I think I understand. You followed the manual install procedure, run the autorun file which started the installation and everything was going fine until it displayed an error message. Did I get that right?
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PostPosted: Mon Jul 03, 2006 8:03 pm    Post subject: Re: Installing the sims 2 won't work [Login to view extended thread Info.]

Yeah. Sorry. I've asked this question on a bunch of different sites. Some people said I need a graphic card. Is that it? What kind should I get that's not way too expensive? Is a video and graphic card the same?
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ZEUS_GB



Joined: Jan 14, 2003
Posts: 5065

Location: UK

PostPosted: Tue Jul 04, 2006 7:44 am    Post subject: Re: Installing the sims 2 won't work [Login to view extended thread Info.]

I've not seen your specs so I can't tell you that you need one or not. But for for the problem you've described here a graphics card would have nothing to do with it. A video card and a graphics card are one and the same, it's just different termnology.

What are your system specs?

If you don't know them please download Sys Spec run it, click the system button, click edit, click copy to clipboard and paste it in your next post.

As for your problem I would suggest manually uninstalling Sims 2. Check http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=7...&p_**&p_li=&p_topview=1 for uninstall details. CCleaner and cleanup your registry and temporary files, then run the manual again.


Last edited by ZEUS_GB on Tue Aug 15, 2006 8:29 am; edited 2 times in total
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PostPosted: Mon Jul 10, 2006 1:02 am    Post subject: Re: Installing the sims 2 won't work [Login to view extended thread Info.]

Windows: Windows XP5.1 (Build 2600) Service Pack 2
Internet Explorer: Not Installed
Memory (RAM): 256 MB
CPU Info: Intel(R) Pentium(R) 4 CPU 1.70GHz
CPU Speed: 1694.1 MHz
Sound card: SB Live! Wave Device
Display Adapters: RAGE 128 PRO Ultra GL AGP (Microsoft Corporation) | NetMeeting driver | RDPDD Chained DD
Screen Resolution: 1024 X 768 - 32 bit
Network: Network Present
Network Adapters: Linksys LNE100TX Fast Ethernet Adapter(LNE100TX v4) - Packet Scheduler Miniport
CD / DVD Drives: E:
:
COM Ports:
LPT Ports:
Mouse:
Hard Disks:
Hard Disks - Free:
USB Controllers:
Firewire (1394):
PCMCIA (Laptops):
Manufacturer: Intel Corp.
Product Make: DIM4400
:
AC Power Status: OnLine
BIOS Info: | |
Time Zone: Eastern Standard Time
Battery: No Battery
Motherboard: Intel Corporation D845PT
Modem: Dell Data Fax Modem




Is that right?
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ZEUS_GB



Joined: Jan 14, 2003
Posts: 5065

Location: UK

PostPosted: Mon Jul 10, 2006 8:25 am    Post subject: Re: Installing the sims 2 won't work [Login to view extended thread Info.]

Your graphics card is indeed in need of replacement.
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PostPosted: Wed Jul 12, 2006 2:32 am    Post subject: Re: Installing the sims 2 won't work [Login to view extended thread Info.]

I can watch like videos and stuff on the computer and it works fine. My dad said that it wasn't the graphics. Is that and graphics for the sims completely different? If I do need one, where can I get a really cheap one?
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ZEUS_GB



Joined: Jan 14, 2003
Posts: 5065

Location: UK

PostPosted: Wed Jul 12, 2006 9:00 am    Post subject: Re: Installing the sims 2 won't work [Login to view extended thread Info.]

The problem your having installing the game isn't related to the graphics card but you'll need a new graphics card before you can play the game anyway.

Playing videos, dvds etc doesn't give the card a workout. The graphics card you have hasn't got enough memory to hold all the data that will be required and it isn't fast enough to handle all the data at the speed it's going to need to. The graphics card isn't even supported by the game.

A Cheap one isn't always the best.
What's the model number of your Dell?
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PostPosted: Wed Jul 12, 2006 9:46 pm    Post subject: Re: Installing the sims 2 won't work [Login to view extended thread Info.]

DHM
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ZEUS_GB



Joined: Jan 14, 2003
Posts: 5065

Location: UK

PostPosted: Thu Jul 13, 2006 9:12 am    Post subject: Re: Installing the sims 2 won't work [Login to view extended thread Info.]

It should say the model number somewhere on the case or on a label.

For example: Dell Dimension 8300
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PostPosted: Thu Jul 13, 2006 5:16 pm    Post subject: Re: Installing the sims 2 won't work [Login to view extended thread Info.]

I couldn't find anything else. It said on the bottom of the computer Model Num.:DHM. I tried looking through a box of dell stuff we have, and I looked on the computer and everything, but I couldn't find anything that said Dell Dimension:____.
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