Hewlett-Packard customer service goes virtual

seaeagle

Just an FYI:

HP customer service for consumers goes virtual | InfoWorld

Quote:

Hewlett-Packard (HP) is offering a "virtual house call" service to users who have trouble getting their PCs to work

HP Instant Care, announced Monday, provides personalized service over the Internet. Customers can sit at their home PCs while remote workers defragment a hard drive or speed up booting time by deleting extra files in the Start Up menu. (continued)

Quote:

HP Instant Care is free for HP customers whose computers are still under warranty and have purchased either PC Tune-up for $99 or SmartFriend for $59.99.

User: inactive Posts:

Duh! Isn't that second quote a contradiction in terms?
Or maybe a conundrum? Or, maybe it's both? Confused

It says the service is "FREE" if the customer has already Paid for it.
Doesn't that kind of kill the "FREE" part?

I always love it in the grocery store when they up the price of something and then give you the second one for FREE. DUH! Confused

Oh well, have a great day!

Shadow Cool