Heeeeeelllllllllppppppppppp !!!!!!!!!!!! ACER Laptop is.

rovingcowboy · Joined: Jan 26, 2003 Posts: 1515

okay here is the trouble.

the acer laptop my sister got is not booting its constantly restarting and doing the check disk. it has been doing it for hours. each time getting a little closer to loading the desktop.

this last time it got all the way to trying to connect with her wireless router in the other room but it rebooted again and found that an error had occurred involving avg, i think avg tried to connect and check for updates but the computer did not like that. so it rebooted.

but what in the h... s making it do this for hours is there any one that has had this happen and know what to do or knows of some update she can get for it to stop this? she can get in to safe mode on it but nothing else.

it just does not load normal xp desktop.

thanks for any and all help anyone can give. I've never had this happen so i am just trying to get it working with guess work over the phone, from what she says it's alerts say to her.

this is a strange thing to happen. Confused

drwho07 · Joined: Nov 29, 2007 Posts: 2238 Location: Central FL, USA

If it will go into safe mode, then do that.

Now, in Safe Mode, RUN, MSCONFIG, the General Tab, and check the box next to "Diagnostic Setup.............".
Click "Apply" and then OK.
Then reboot and see if you can get to the desktop without any reboots.

If this happened fairly recently, you might fix the problem by going back to a system restore point, before the problem showed up.

All of this is assuming that the problem is NOT in the Power Supply, motherboard or some other piece of hardware.

It can also be in the ram. Just for grins and giggles, I'd take out the ram and thoroughly clean it. That costs you nothing but a little of your time. Wink

Actually, I'd probably move this step up to #1.

So far, I've seen two computers, that would not load Windows, because of a bad ram stick. The install would go just so far and then the system would reboot. Once the bad ram was removed, the install went off without a hitch.

Good Luck,
The Doctor Cool

rovingcowboy · Joined: Jan 26, 2003 Posts: 1515

drwho07 · Joined: Nov 29, 2007 Posts: 2238 Location: Central FL, USA

I'm not sure about some of the things you said except about the ram.

On almost every laptop in the world, except netbooks, the ram is under a removable little cover on the bottom of the laptop. Either one or two small phillips screws hold the cover ON, that hide the ram sticks.

I perform lots of RAM upgrades on lots of laptop computers and I've never yet had to remove the keyboard to get to the ram.
But, in my Acer One netbook, the ram is buried deep inside the Netbook.

I'm quite sure that I could fix the laptop if I had it here. It's what I do for a living for the past 20 years. But trying to get someone to do all the troubleshooting via remote, once removed, is almost impossible.

My best advise is to take the PC to a professional tech for repair.

Cheers Mate,
Doc Cool

zlim · Joined: Mar 11, 2005 Posts: 2747

What is the model of the Acer?
Some netbooks have the RAM soldered in - sad. On the one Micron laptop I owned, I had to remove the keyboard to get to the RAM but that was an early notebook. I think as Doc said, most make it easily accessible now.

Did she get any recovery disks with it? She/you may have to resort to recovering it.
Or, if you can get hold of an OS disk, do a windows repair by booting from the disk.

grum · Joined: Nov 25, 2003 Posts: 11

the joys of acer. Fantastic little machines when running.
1 st thing to try disconnect everything from it. remove cds or dvd disks / memory cards network cables / anything connected to usb. all you want is the basic stand alone machine.
turn it on and enter into cmos (acer bios screen) check the boot order . boot order cd/hdd in that order. exit and save. now do a normal boot up by restarting machine. when it boots up you should get the usual acer splash screen then the OS that you are using. If you get to this stage and it boots ok into your OS then the problem may have been memory card . or a disk in the cd dvd drive or hard ware attached via usb and last but not least our ethernet outlet. so it just a case of narrowing down which piece of hard ware maybe in conflict.

on the other hand if you are getting nag screens fom your OS even though you have removed anything that could have been in conflict , you are left with a few choices . One try to recover the OS or clean install. Personally I store all my data to external hard drive. I run a basic OS on the built in hard drive . Once every thing is setup I make a recovery DVD. Most acers came with the software tools especially for this task.
If my machine ever crashes at least my important data is stored outside of the the OS enviroment on external hard drive.
so it's case of trying a recovery first if that fails then a clean install. From here the option to continue using the OS as is or go one step further and try running the recovery dvd again on top of the clean install. most times this works no dramas. but in this non perfect world of ours Murphy can strike as well.

If you have personal data that you don't want to lose and it is on the same hard drive as your OS then hopefully it's on a second partition if not you may be in for some hair pulling trying to repair your OS without losing that precious data in which case I would suggest get professional help. Once repaired adopt a practice of storing your important data on either a second medium like . external HDD, or DVD disks , keep your most precious data away from the HDD that your OS is Installed on to lessen the risks of losing it when You get a unrecoverable system crash. either way best of luck . please keep us informed on how you are progressing maybe other members can suggest a few thing I may not of mentioned here.

goretsky

Hello,

Do you have access to your sister's Acer notebook computer?

If so, I would suggest you try removing the hard disk drive from it, connecting it to your computer as a secondary hard disk drive, backing up any valuable data, running Chkdsk against it from your computer, defragmenting it from your computer, perform a check for malware using your preferred tool(s) and then re-inserting the hard disk drive into the Acer notebook and attempting to boot from it.

Assuming there is no physical problem with the hard disk drive or the notebook or that the operating system files itself have not been corrupted, it should be possible for the computer to start up, at which point you can begin diagnosing problems from within the operating system, applying any missing hot fixes, patches or service packs and so forth.

Regards,

Aryeh Goretsky

jeff552004 · Joined: Aug 29, 2009 Posts: 9

Acer laptop can be restore to factory condition. Do a fresh boot and press Alt F10 will bring you to a screen to recover all to factory level. Besure to back up all data 1st as this will reformat the HD and restore Windows.

BudDurland · Joined: Dec 05, 2002 Posts: 522

rovingcowboy · Joined: Jan 26, 2003 Posts: 1515

first off why so late with the answers to you,

i never got a notice for this message that anyone replyed after my last one.

but she told me about a week later she took it to brick and mortor store to have them hit it with a baseball bat to make it stop,

however she did not tell me that for about a month later.
you got to know dealing over the phone with her is alright things will be done when she gets around too it. she's my sister i got to put up with the delays but its not nice to make you guys and gals wait to get a reply
to be fair though she is trying to find work so she's very busy, but still she should told me something i could have told you.

but its fixed they found the walmart kiosk added a program on the disk to run a slide show. the program was out of date and messed up the one on her system that was a newer version of the same program and that was trying to reconnect and get its new files back. but the firewall and other security programs set to keep things from auto dialing was messing with it, i'm not sure how the computer shop got the thing fixed but they did.
Very Happy

thanks for the help and sorry about the long confirm time. Sad