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HP Photosmart C5180 - Freezing on set up

 
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BrentWarren



Joined: Jul 06, 2008
Posts: 3



PostPosted: Sun Jul 06, 2008 5:27 pm    Post subject: HP Photosmart C5180 - Freezing on set up

I have just bought a HP Photosmart C5180. I am following the set up instructions, before I even get to installing software or connecting the USB, I cannot get past the first setup instruction.

I plug the the power lead in, the on/off switch lights off, you cannot switch of the printer, on the display screen on the printer it asks me to select a language, yet does not respond when I press the OK button, if I press the toggle button around the OK button or the Set up button I get a message that reads "Enter Special Key Combo" on the Mfg Commands screen, the printer is locked at this point and will do nothing until I unplug the power, I have been on the net all afternoon looking for advice to no avail.

Any ideas?
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Baby_Tux



Joined: Mar 06, 2007
Posts: 1244



PostPosted: Sun Jul 06, 2008 7:45 pm    Post subject:

Any Cameras?

I had a printer (key word had) that the software was so bad it totally hosed my camera software.The more I tried to fix it the worse it got & started messing up other things. So I had to reinstall from an IMAGE (ghost). Took that printer back. It was the CHEAP ALL-IN- ONE that sold for around $35 a while back.

A friend of mine got one too & totally trashed his computer. - took him a good while to recover. (no ghost there) Not sure what all he had to do, either. He has an HP camera too.

So this COULD be your problem or similar. Try HP's site for a newer version & uninstall ALL & reinstall with it. Don't forget to have backups of your stuff - just in case it decides to "eat" your pictures or whatever.

Would suggest contacting HP, but you'll probably get some goof from across the pond. But if you do as I did, & can prove you know your **** about computers you will get a US American to help you & get good results, to boot. (anyone - for more detail on this PM)

BTW: I looked this up (picture) & it is a higher line item so should be OK. But that doesn't mean the software is any good as most of these printer come from CHINA.
My Bro. got my Mom a middle class ALL-IN-ONE same software disk I had on the above. No problems at all (but no camera, yet) so for what it's worth, it DID work.
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drwho07



Joined: Nov 29, 2007
Posts: 2296

Location: Central FL, USA

PostPosted: Sun Jul 06, 2008 11:13 pm    Post subject:

Two cautions I give to all my computer customers.....
Never buy an HP printer and NEVER load the software that comes with digital cameras.

Either one is a path to disaster.
The hardware is no worse than any other, but the software SUX.

That's the voice of way too much experience. Rolling Eyes Wink Laughing Laughing

Good Luck,
Doc Cool
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pasquanel



Joined: Jun 20, 2005
Posts: 517

Location: Maine

PostPosted: Mon Jul 07, 2008 12:45 am    Post subject: Re: HP Photosmart C5180 - Freezing on set up [Login to view extended thread Info.]

The C5180 is another HP all in one! I know Doc. will echo this when I tell you the machine itself is a good product but their software is an abomination. The software seems to be very susceptible to registry cleaners and other optimization software and even going to the HP website and downloading their own removal tool is often not enough.
The last time I fixed mine it involved removing a half dozen registry keys and then merging them the with new downloaded keys. When I was having problems with my all in one drwho07 said it best "their (HP) software is crapola". I could not find this word in WebOpedia but it sure seems to be correct.
Good Luck
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Baby_Tux



Joined: Mar 06, 2007
Posts: 1244



PostPosted: Mon Jul 07, 2008 1:07 am    Post subject: [Login to view extended thread Info.]

I've used HP for years & didn't start having ANY problems with ANY of them until they started making them in CHINA. I find the most resent ones to be CRAPOLA as stated. But considering they are the ONLY ones I know of that work under Linux I will continue to buy them. BTW: I have yet to have problems with them under Linux, go figure. There again NOT the crapola software from china.
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BrentWarren



Joined: Jul 06, 2008
Posts: 3



PostPosted: Mon Jul 07, 2008 5:55 am    Post subject: [Login to view extended thread Info.]

i have not even got to the stage of loading software, I am only plugging in and trying to set up the language option on the printer, doesn't anyone know anything about this?
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Baby_Tux



Joined: Mar 06, 2007
Posts: 1244



PostPosted: Mon Jul 07, 2008 6:23 am    Post subject: [Login to view extended thread Info.]

BrentWarren wrote:
i have not even got to the stage of loading software, I am only plugging in and trying to set up the language option on the printer, doesn't anyone know anything about this?


Let me see if I got this right, this printer has it own readout & menu system much like a laser printer & THAT is where you are working & need help at this point? The "plugged in" you mentioned is just power?

If that is the case, did it come with ANY hard copy instructions? If not you MAY find them on the CD. A browse should find it. Or go to HP's site & see if there is one.
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Bobbo



Joined: Jun 25, 2007
Posts: 1



PostPosted: Mon Jul 07, 2008 12:29 pm    Post subject: HP C5180 Photosmart Printer [Login to view extended thread Info.]

Hi; Just installed this exact printer this past weekend on an XP (Latest Patches) desktop, with NO problems. I'm not sure about what 'Install Instructions' you're following, I inserted the CD - selected Install - "Then" Plugged in USB cable when told to do so. There are two CD's, just use the 'Install' CD for "Windows", not MAC. Hope this helps -
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Baby_Tux



Joined: Mar 06, 2007
Posts: 1244



PostPosted: Mon Jul 07, 2008 4:25 pm    Post subject: Re: HP Photosmart C5180 - Freezing on set up [Login to view extended thread Info.]

BrentWarren wrote:
I have just bought a HP Photosmart C5180. I am following the set up instructions, before I even get to installing software or connecting the USB, I cannot get past the first setup instruction.

I plug the the power lead in, the on/off switch lights off, you cannot switch of the printer, on the display screen on the printer it asks me to select a language, yet does not respond when I press the OK button, if I press the toggle button around the OK button or the Set up button I get a message that reads "Enter Special Key Combo" on the Mfg Commands screen, the printer is locked at this point and will do nothing until I unplug the power, I have been on the net all afternoon looking for advice to no avail.

Any ideas?


1) how are you getting anything to display with it OFF & can't turn it on?
2)what language is it defaulted to? - what one do you want?
3)I can't see it doing ANYTHING until turned on.
4)did you totally unpack it - taking all the tape off, putting in ink & such? some act up if not "ready"
5) you may have gotten a defective unit, consider an exchange.

I'll see it I can find the instructions to this & see if I can better understand what it is you need to do. - this is the best I can come up with until then 'cause I haven't seen this unit to become familiar with it.
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Baby_Tux



Joined: Mar 06, 2007
Posts: 1244



PostPosted: Mon Jul 07, 2008 4:53 pm    Post subject: [Login to view extended thread Info.]

OK - I downloaded both manuals & I DON"T see where you are instructed to do anything with the keypad other than turn it on until AFTER install. So which one are you reading & where are these instructions?

I could interject some at this point but I think it best we "get on the same page" here first.

Just mark me confused;
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BrentWarren



Joined: Jul 06, 2008
Posts: 3



PostPosted: Mon Jul 07, 2008 5:42 pm    Post subject: [Login to view extended thread Info.]

Sorted it.

Exchanged it for an Epsom instead
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pasquanel



Joined: Jun 20, 2005
Posts: 517

Location: Maine

PostPosted: Mon Jul 07, 2008 8:59 pm    Post subject: [Login to view extended thread Info.]

You just saved yourself a lot of greif Laughing
BTW I recently bought a Kodak 5300 all in one and so far I'm impressed
plus the price of ink is less than half than that of my HP all in one.
Photo quality has been excellent.
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Baby_Tux



Joined: Mar 06, 2007
Posts: 1244



PostPosted: Mon Jul 07, 2008 10:11 pm    Post subject: [Login to view extended thread Info.]

BrentWarren wrote:
Sorted it.

Exchanged it for an Epsom instead


I hope they've improved on the installation since way back when, used to be a lot harder then HP. But they ARE good units!


BTW:I never had any problems installing them but OTHERS sure did. Not sure why.


Last edited by Baby_Tux on Mon Jul 07, 2008 11:04 pm; edited 1 time in total
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drwho07



Joined: Nov 29, 2007
Posts: 2296

Location: Central FL, USA

PostPosted: Mon Jul 07, 2008 10:31 pm    Post subject: [Login to view extended thread Info.]

In my dark past, I worked in a printer service center, representing many name brands. My nickname was "The Printer Man".

I was factory trained on several well known printer brands. Out of that I found Epson to be the easiest to work with, fix and get factory support.

I did lots of Warranty Repairs and I would sometimes wait weeks for parts for a Canon printer, or have to send an HP back to Rancho Cucamunga California for every little feed roll or spring. That was one week out and one week back. The customers would be LIVID!

With Epson, it was a phone call to the parts dept and I had the part in my hand by 10: AM the next day.
Is it any wonder that I like Epson?
As a trusted Epson Tech, I set up three more Epson Service Centers here in Central Florida.

Installs always go off easlily by just following the simple install instructions and NO other software or registry cleaners seem to mess with it.

I have two Epson printers on line to my PC and one brand-new one on the shelf for emergencies.
I buy my Epson compatible ink from a trusted supplier and I refill my own Ink Carts and reset the page counter chips on the carts with my own chip resetter.
Anyone interested in doing their own refills, can get the same products I use Here:
CLICK HERE!

Cheers Mates!
The Doctor (aka, The Printer Man)
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glup



Joined: Jul 24, 2008
Posts: 21



PostPosted: Sat Jul 26, 2008 2:05 am    Post subject: Re: HP Photosmart C5180 - Freezing on set up [Login to view extended thread Info.]

I don't have a ready fix, but I would suggest two things. First have you contacted HP Support? It can be tedious to work through the prompts and the wait time, but sometimes they can work things out....sometimes not. It sounds like you might have a defective printer. Have you considered an exchange?
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drwho07



Joined: Nov 29, 2007
Posts: 2296

Location: Central FL, USA

PostPosted: Sat Jul 26, 2008 3:27 pm    Post subject: [Login to view extended thread Info.]

My favorite fix for a reluctant HP is a trip back to the store for an exchange, usually to an Epson.

End of problem!

I see problems with HP printer devices way more than I'd like to or even expect to. Lexmark isn't a heck of a lot better.

Cheers Mates!
The Doctor Cool
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