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wbdace



Joined: Nov 04, 2003
Posts: 45



PostPosted: Sun Jan 20, 2008 10:50 pm    Post subject: Error 711

In the last several days, when I tried to connect to my ISP I got an error message - Error 711. I rebooted but still got the same error. I then shut down and turned off the power for a short time After booting up again the error did not repeat. My ISP support says the problem is probably a defective modem. I had no problem for several days and then got the same error again. This time just rebooting cured the problem. Should I just replace the modem? The modem is a Soft V92 Data Fax Modem. My OS is XP SP2.
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zlim



Joined: Mar 11, 2005
Posts: 2422



PostPosted: Sun Jan 20, 2008 11:37 pm    Post subject:

http://support.microsoft.com/kb/330163
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wbdace



Joined: Nov 04, 2003
Posts: 45



PostPosted: Mon Jan 21, 2008 11:34 am    Post subject: Error 711 [Login to view extended thread Info.]

To Zlim:
Thanks, followed that procedure, After some time I'll see if the fix worked since the problem was intermittent.
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wbdace



Joined: Nov 04, 2003
Posts: 45



PostPosted: Tue Jan 22, 2008 11:00 am    Post subject: 711 again [Login to view extended thread Info.]

Unfortunately, this morning I got the 711 error message again and had to reboot. I ran services.msc and the settings were as described in the KB except for the Remote Access Auto Connection service which I set to Manual but not started since I don't like the fact that it interrupts me when I'm disconnected from the net and doing other things. I don't think this difference
can be the cause. Any other suggestions?
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