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enaidenots



Joined: Dec 09, 2007
Posts: 23



PostPosted: Wed Feb 24, 2010 7:32 am    Post subject: Drivers

I have just upgraded to Windows 7 Pro from WinXP sp3. After upgrading, I cannot get either one of my CD/DVD units to work. They obviously woked when I upgraded caused I used a CD.

When I go to device manager it tells me that the drivers did not load because they either were corrupted or missing but when I try to upgrade the drivers it tells me the best drivers are already being utilized.

Help!! what do I do next?

Thanks for any help
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zlim



Joined: Mar 11, 2005
Posts: 2747



PostPosted: Wed Feb 24, 2010 4:38 pm    Post subject:

Windows 7 DVD Drive Not Working or Missing:
1. Click Start, and then click All Programs.
2. Click Accessories, and then click Run.
3. Type regedit, and then click OK. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
4. In the navigation pane, locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
5. In the right pane, click UpperFilters. You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
6. On the Edit menu, click Delete.
7. When you are prompted to confirm the deletion, click Yes.
8. In the right pane, click LowerFilters.
9. On the Edit menu, click Delete.
10. When you are prompted to confirm the deletion, click Yes.
11. Exit Registry Editor.
12. Restart the computer.
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Baby_Tux



Joined: Mar 06, 2007
Posts: 1242



PostPosted: Wed Feb 24, 2010 5:28 pm    Post subject:

HUH??? - THAT'S a weird one! - Where did this key originate, from M$ in the actual OS install / patch or what? Shocked
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enaidenots



Joined: Dec 09, 2007
Posts: 23



PostPosted: Thu Feb 25, 2010 10:23 am    Post subject:

Thanks for your suggestion, unfortunately it didn't work. As a matter of fact, my computer would not start without doing a repair.

So, I'm still trying to find a way to get this darn computer to recognize my CD/DVD drives.

Thanks again

Diane
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zlim



Joined: Mar 11, 2005
Posts: 2747



PostPosted: Thu Feb 25, 2010 2:29 pm    Post subject:

Quote:
my computer would not start without doing a repair.
Can you explain this further.
We really do not have enough details to offer good suggestions.

It might also be possible that your CD/DVD died or the cable died - it happens.

I once upgraded my RAM and after one boot, the power supply decided to die. I had no idea if the RAM caused the problem or something else. Since I have no tools to test the power supply, I took the computer to a mom and pop place and had them test the power supply. It was dead. Once replaced, the computer worked fine so my suspicion of the RAM was wrong.
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goretsky



Joined: Dec 07, 2002
Posts: 9662

Location: Southern California

PostPosted: Fri Feb 26, 2010 4:16 am    Post subject:

Hello,

If you go into the Device Manager (filename: DEVMGMT.MSC) and uninstall both of your DVD-ROM disc drives and reboot, are they then detected the next time you log in?

Regards,

Aryeh Goretsky
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enaidenots



Joined: Dec 09, 2007
Posts: 23



PostPosted: Fri Feb 26, 2010 7:22 am    Post subject:

Thank you all for your recommendations. I found a fix right in Windows 7, imagine that!!

Anyhow, I did get them both up and running with a program built into Windows 7 and am now very happy.

I'm still learning about Win7, so I'm not sure whether I like it any better than XP, but since MS isn't going to support XP soon, I decided it was time for an upgrade.

Again, thank you all that responded

Diane
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pbp33411



Joined: Dec 01, 2006
Posts: 30



PostPosted: Fri Feb 26, 2010 7:51 am    Post subject:

Diane, do tell us what fix you found right within Windows 7!
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enaidenots



Joined: Dec 09, 2007
Posts: 23



PostPosted: Fri Feb 26, 2010 9:42 am    Post subject:

I had to go to Control Panel, under "Hardware and Sound", "add a device" and both of my drives appeared. All I had to do was click on the device I wanted to add (as it showed up in a window) and it was added. So simple, but I had to go to Windows Knowledge Base to find this fix.

Thanks again everyone

Diane
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zlim



Joined: Mar 11, 2005
Posts: 2747



PostPosted: Fri Feb 26, 2010 1:57 pm    Post subject:

Quote:
but since MS isn't going to support XP soon,
I'm not sure where you got this information but it is not entirely accurate. Granted you will no longer be able to call MS for support; but since most people don't call MS, this is not a problem.
Microsoft will continue to issue patches and security updates through April 2014. It is called extended support.
My windows 2000 computers are on extended support until July of this year.

I will try and locate the table that shows the timeline for the support options and post the link.
http://support.microsoft.com/gp/lifeselect
click on XP and you can see the table here
http://support.microsoft.com/lifecycle/?LN=en-us&x=8&y=13&p1=3223

Since keeping the OS patched is important, you will be good until April 8, 2014 when you get the final update/patches as this is the second Tuesday of the month.
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