Disk Error & Ntkrnlmp.exe & Error Code: 7

RazorFace · Joined: Dec 09, 2002 Posts: 4

My CUSL2 (BIOS 1009) computer is posting a "Disk Error" message at OS (WinXP Pro) bootup.

When I try booting with the OS CD I get an "File\i386\ntkrnlmp.exe could not load. Error code: 7" error.

Running NAV from a CDROM boot it struggles (grinds away) to read the C: Drive then finishes with a report of no viruses found in memory 0 Files checked.

This started after running solidly for at least a year and then one morning I start the computer and get the aforementioned disk error.

IBM Deskstar 75GXP DTLA307030 on Master IDE1
Plextor PX-W1210A on Master IDE2
No Floppy
2x256MB Crucial PC133
Matrox G400

Does this look like a hard drive failure? Or something else?

greenwizard88 · Joined: Jul 30, 2003 Posts: 62

unfortunatly, it sounds like one....does it make grinding noises whenever it tries to read/write to the hdd?

User: inactive Posts:

I would check out the following Microsoft Article about your problem.

RazorFace · Joined: Dec 09, 2002 Posts: 4

horsecharles · Joined: Sep 24, 2003 Posts: 4632

have you overclocked your pc? upgraded processor? try switching memory slots... lowering bus speed... upgraded memory? Have you performed a memory test(with each memory stick in a different slot-- in case the stick or the slot is at fault)? http://oca.microsoft.com/en/windiag.asp#top NOTE: Just in case, Norton Utilities memory test is useless...
was acpi setting in bios changed recently? cooling settings / fans ok? power supply ok?

changed cd drives lately? try booting without them...

One last thing: NAV & WinXP updates are resulting in more & more conflicts-- never mind whose fault it is, it's acknowledged by both-- so if you can roll back any recent updates, maybe de-activate NAV for a bit, see if that helps...

AND, have you performed any chores lately with any Norton Utilities lately? There could be issues there too...

Drastic fixes: changing bios settings to default, recovery console, reinstall xp--

good luck

goretsky · Posted: Mon Dec 15, 2003 4:33 am Post subject:

Hello,

IBM merged its disk drive operations with Hitachi, forming a new company, Hitachi Global Storage Technology, or HGST for short. You might want to try visiting the download section of their web site and downloading the one of the diagnostic programs to check your hard disk drive for errors.

Also, if you have not already done so it might be a good idea to back up any valuable data from your hard disk drive.

Regards,

Aryeh Goretsky

RazorFace · Joined: Dec 09, 2002 Posts: 4

RandomBox · Joined: Dec 09, 2002 Posts: 2099

The kernel-related boot up errors usually indicate *Bad RAM, *HDD failure or *corrupt kernel files that are required prior to actual WinXP GUI bootup!
Error Code 7 = "The Storage Control Blocks were Destroyed"

Does the "Disk Error" say whether it is a "WRITE" or a "READ" error?
Both routes go thru the RAM, thus RAM should be first suspect.
"WRITE" error can also indicate a HDD (bad interface or HW failure) problem.
Where as the "READ" error can also indicate a CD-Reader (bad/scratched-CDR or bad interface) problem!

MasterSurgeons horsecharles and goretsky are never wrong! Wink

horsecharles · Joined: Sep 24, 2003 Posts: 4632

goretsky is in a world all his own-- i'll never know as much as he's forgotten...
same for you random-- some answers you've given have me going, "ahhh, that's why-- i always wondered..."