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My Computer Not Recognizing Extra Drives (memory Card)

 
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Nikos20



Joined: Sep 09, 2005
Posts: 16



PostPosted: Mon Apr 10, 2006 1:49 am    Post subject:

For some reason my computer doesn't recognize my memory card drive. It goes on and off for weeks in recognizing and not and I am not sure why.

Anyone have any ideas as to why it won't read my Sony Memory Stick drive, or show my flash drives in MY COMPUTER?
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Morbius



Joined: Sep 05, 2005
Posts: 1712



PostPosted: Mon Apr 10, 2006 2:52 pm    Post subject:

Hi again Nicos,

Start your troubleshooting by checking in your BiOS and make sure all USB functions are enabled.

Next you could remove your USB hub in windows Hardware Mangler (Manager) and reboot and let windows reload those drivers.

Then plug the flash drive back into the USB port and see if it works any better.

Otherwise, it may just be a flakey flash drive.

Good Luck,
Doc
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patio



Joined: Feb 03, 2004
Posts: 5596



PostPosted: Tue Apr 11, 2006 1:48 am    Post subject:

2 other suggestions to add to Morbius's good advice... Got to Control Panel/System/Hardware/Device Manager and right clik the USB Hub and select Properties. Under Power Tab deselect " allow Windows to turn off this device to save power" Do this for all USB hubs.
This can also cause havoc with external USB hard drives as well.
It is enabled by default because Gates is smarter than we are.

Secondly with USB memory sticks i've found if they are not recognised each time then power down the machine and un-plug and re-plug it in and re-boot.

Next you want to right clik My Computer, select Manage and then Disk Management. Find the memory stick there, right clik, select Properties and assign it a drive letter ( i usually choose something at least 2 letters from my last drive ). By doing so you are using the Logical Disk Management service and it won't be so flakey from being connected and dis-connected...

patio. Cool
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Nikos20



Joined: Sep 09, 2005
Posts: 16



PostPosted: Tue Apr 11, 2006 3:06 am    Post subject:

Just to clarify it is not really a flash drive that I am putting into the computer. It is mainly a memory stick drive in my Sony Vaio that gets noticed sometimes and other times not. How do I go into BIOS and enable them exactly?

Also in Disk Management I can't find the memory stick drive1
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GomerPyle



Joined: May 26, 2004
Posts: 12



PostPosted: Tue Apr 11, 2006 1:54 pm    Post subject:

Quote:

Just to clarify it is not really a flash drive that I am putting into the computer. It is mainly a memory stick drive in my Sony Vaio that gets noticed sometimes and other times not. How do I go into BIOS and enable them exactly?

Also in Disk Management I can't find the memory stick drive1


Another thing to check is whether the outside of the memory stick is hitting the frame of the USB port.
Some ports up front are recessed and others are flush with the frame.

A memory stick with an extra wide case can hit the case before full contact is established. It can be intermittent in its contact, working sometimes, and not others.
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zlim



Joined: Mar 11, 2005
Posts: 2747



PostPosted: Tue Apr 11, 2006 5:41 pm    Post subject:

Nikos20, perhaps if you posted the exact Vaio model, we could see if others have the same problem and also see if there are updated drivers and a possible fix to the problem of a disappearing internal stick card reader.
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Nikos20



Joined: Sep 09, 2005
Posts: 16



PostPosted: Wed Apr 12, 2006 2:48 am    Post subject:

Sony VAIO VGC-RA810G Desktop PC
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zlim



Joined: Mar 11, 2005
Posts: 2747



PostPosted: Wed Apr 12, 2006 3:24 am    Post subject:

These look like possible solutions from the Sony site for your model.
1.
Quote:
Knowledge Article C195223
Memory Stick®, Smart Media and Compact Flash media do not appear when inserted into the computer.

Memory Stick®, Smart Media and Compact Flash media may not appear if the USB Mass Storage Device in the Device Manager has been disabled.

1. Click the Start button, and then click Control Panel.
2. In the Control Panel window, under Pick a category, double-click the Performance and Maintenance icon.
3. In the Performance and Maintenance window, under or pick a Control Panel icon, double-click the System icon.
4. In the System Properties window, click the Hardware tab.
5. On the Hardware tab, in the Device Manager box, click the Device Manager button.
6. In the Device Manger window, double click the Universal Serial Bus controllers icon.
7. Under the Universal Serial Bus controllers icon, click to select the USB Mass Storage Device icon.
8. On the menu bar, click Action.
9. On the Action menu, click Enable.

NOTE: If the Enable option is not available, select Uninstall, confirm removal, and restart the computer.


2.
Quote:

Knowledge Article C390334
The multi-card reader does not work, or is not detected by the system.
Follow this procedure to troubleshoot the multi-card reader.
NOTE: Because each of these steps represents a possible solution to this issue, check the multi-card reader status after completing each step.
1. Ensure any media used with the multi-card reader is completely inserted. NOTE: The media being used may not be recognized if is not completely inserted into the multi-card reader.
2. Remove all media from the multi-card reader, then shutdown and restart the computer.
3. Remove and reinstall the multi-card reader through Device Manager.
4. If the issue is still unresolved after completing the troubleshooting steps suggested, service may be required.


3.
Quote:

Knowledge Article C306834
Unable to install the device drivers for the Memory Stick® drive using the installation wizard.
If unable to install the device drivers for the Memory Stick® drive using the installation wizard, install the drivers manually.
1. Click the Start button, then click Run.
2. In the Run window, next to Open, type Q:\Drives\MSACUS20\Setup.exe.
IMPORTANT: Replace Q with the letter of the CD/DVD drive.
3. Press the ENTER key.


This http://esupport.sony.com/perl/swu-list.pl?...ateType=Updates
shows all the updates for your computer. I looked over the list briefly but none seem to deal with the memory card reader.
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Nikos20



Joined: Sep 09, 2005
Posts: 16



PostPosted: Fri Apr 14, 2006 1:00 pm    Post subject:

http://www.refurbdepot.com/productdetails2...fererid=froogle

This is my computer model
• Digital Media Card Reader: supports Memory Stick; Memory Stick PRO/Duo; Compact Flash I/II; Secure Digital; MultiMedia Card; Smart Media; xD Picture Card

I think these are seperate from the USB ports, so I am not sure exactly how to approach this.

I tried #1, but their was no enable or action.

#2 seems invalid in my case because the other media card reading drives don't know up in my computer like they used to (even with no discs inside).

#3 I am a little scared to try, what exactly am I replacing with "Q"? I don't want to cause a conflict with my existing hard drive/cd drives....how can I avoid this?

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zlim



Joined: Mar 11, 2005
Posts: 2747



PostPosted: Fri Apr 14, 2006 4:16 pm    Post subject:

So your post saying the computer was RA810G is not correct? Instead it is RB33GY? If so, I spent lost time looking for a solution for the wrong computer.
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Nikos20



Joined: Sep 09, 2005
Posts: 16



PostPosted: Fri Apr 14, 2006 9:36 pm    Post subject:

Quote:

So your post saying the computer was RA810G is not correct? Instead it is RB33GY? If so, I spent lost time looking for a solution for the wrong computer.


Yes that is correct, and I am terribly sorry. My father actually has another vaio similiar to mine that I beleive is an 810. I located my old box in my garage to obtain the manual and exact model number and I found it to be the Rb33GY. At the time of my post I wasn't actually at my computer at the time (in another location).

Terribly sorry for the confusion.

Aren't the troubleshoot quotes you found applicable to most Sony VAIO's?

So I guess my USB ports are seperate from my memory stick reader slots etc....
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zlim



Joined: Mar 11, 2005
Posts: 2747



PostPosted: Sat Apr 15, 2006 5:39 am    Post subject:

Unless I misunderstood, isn't your card reader part of the computer? Yes, it is different from a USB port.
Quote:

Knowledge Article C389355
The Memory Stick® and SmartMedia™ drives and the CompactFlash® reader are not seen or cannot be accessed.

Follow this procedure when the Memory Stick® and SmartMedia™ drives and the CompactFlash® reader cannot be accessed.
1. Restart the computer.
2. Try to access different media than one producing an error.
3. Ensure USB Mass Storage Device is enabled in Device Manager.
4. Ensure a third-party application is not blocking access to the drive.
5. Check for a possible virus on the computer.
6. If the issue persists after all the troubleshooting steps have been performed, service is required.


Quote:

Knowledge Article C267082
How to install the Memory Stick™ reader/writer.
The reader/writer is installed by Plug and Play, therefore no separate drivers are required.
1. Insert a Memory Stick® memory card into the reader/writer.
IMPORTANT: A Memory Stick® memory card must be inserted for the operating system to install the appropriate drivers.
2. Plug the reader/writer into an available USB port.
NOTE: The reader/writer will be recognized and the appropriate drivers will be installed.






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Morbius



Joined: Sep 05, 2005
Posts: 1712



PostPosted: Sat Apr 15, 2006 2:16 pm    Post subject:

Quote:
Got to Control Panel/System/Hardware/Device Manager and right clik the USB Hub and select Properties. Under Power Tab deselect " allow Windows to turn off this device to save power" Do this for all USB hubs.
This can also cause havoc with external USB hard drives as well.
It is enabled by default because Gates is smarter than we are.


I didn't know that! Thanks Patio! (I just made the changes to all my own 'USB Root Hubs'.)

I've never had the first problem with my USB ports, but that sure sounds like a good place for a problem to start.

Quote:
Unless I misunderstood, isn't your card reader part of the computer? Yes, it is different from a USB port.


On every computer I've ever rooted around in, the front panel card reader is on a USB cable that plugs into one of the USB ports on the motherboard itself. Likewise those little USB ports on some computers' front panels.

Many of those little USB jacks are very cheaply made and won't stand a lot of plugging and unplugging before they start giving problems. I've seen some that would hardly work at all.

The ones that came in the front panel of my own case, seem to be of very poor quality.

Good Luck,
Doc

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zlim



Joined: Mar 11, 2005
Posts: 2747



PostPosted: Sat Apr 15, 2006 4:01 pm    Post subject:

I connect all my USB jump drives with a 6" extender similar to this
http://www.cyberguys.com/templates/searchd...a78&child=1ca78
that saves wear and tear on the plug on the thumbdrives.
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Nikos20



Joined: Sep 09, 2005
Posts: 16



PostPosted: Sun Apr 16, 2006 4:20 pm    Post subject:

3. Ensure USB Mass Storage Device is enabled in Device Manager.

For some reason I can't ENABLE it? I can't see Mass Storage Device in those terms. I see a bunch of things in my USB folder, but I can't go anywhere to say enable or anything that looks like it has to do with my card readers.....?

What should I do?
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zlim



Joined: Mar 11, 2005
Posts: 2747



PostPosted: Sun Apr 16, 2006 9:53 pm    Post subject:

Reboot, put a card into the reader then go into Device Manager.
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Nikos20



Joined: Sep 09, 2005
Posts: 16



PostPosted: Sun Apr 16, 2006 10:54 pm    Post subject:

Quote:

Reboot, put a card into the reader then go into Device Manager.


I did this and it didn't seem to make any difference.

Sad

I am not sure what is causing this problem, but it simply won't read any of those drives (flash/memory stick etc....)
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goretsky



Joined: Dec 07, 2002
Posts: 9841

Location: Southern California

PostPosted: Mon Apr 17, 2006 6:20 am    Post subject:

Hello,

Have you checked with SONY's technical support to see if updated device driver software is available which controls the MemoryStick port? If so, downloading and installing that might solve the problem.

Regards,

Aryeh Goretsky
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Nikos20



Joined: Sep 09, 2005
Posts: 16



PostPosted: Mon Apr 17, 2006 1:22 pm    Post subject:

Quote:

Hello,

Have you checked with SONY's technical support to see if updated device driver software is available which controls the MemoryStick port? If so, downloading and installing that might solve the problem.

Regards,

Aryeh Goretsky


I just re-installed my memory card reader drivers from the Sony website for my exact model and it still doesn't do anything ( I rebooted and tried again, and refreshed, and still didn't work). I wonder it simply won't acknowledge the drives anymore. Before I would put the card in and the orange light would come on immediately, and it would be recognized.

Now nothing:(

http://esupport.sony.com/perl/swu-list.pl?...Type=Everything
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Werebo



Joined: Aug 09, 2003
Posts: 4078

Location: SE London, UK...

PostPosted: Mon Apr 17, 2006 3:38 pm    Post subject:

Allo Nikos Smile

It might sound a bit daft, but have you checked in the actual memory slot/hole for dust etc.? I have a Sony VAIO laptop and when a pal brought his memory stick round with some pics he'd taken I had a similar problem with my laptop not reading the stick...

This was the first time I'd ever used that particular slot and it took a a while to find the problem, but eventually it turned out to be a dust/fluffball sitting in the slot had been pushed into the connector strip :whistling: . A quick clean with a slim artist's paint brush and, ideally a tin of compressed air, but in emergency, blowing through a drinking straw cleared it out...

Another, more serious, cause might be a fault on the motherboard. It turns out that some Sony VAIO motherboards have faulty soldering on some of the connections :thumbdown: ... Sony don't seem to want to acknowledge the existence of these faults, so won't provide any assistance or repair for it although they will charge you for the repair if you do send it back Sad ...
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